They should be allowed to select free seat
優點： "Highly professional and nice crew. New airplane."
缺點： "Replace sorry sandwiches with normal food."
缺點： "They cancelled my flight"
缺點： "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
優點： "Turkish Airlines is a class act."
缺點： "My rating on boarding is due -- entirely -- on the poorly designed new Istanbul airport. Seems that bigness and lots of duty free shops were given a priority over ease of making connections. Horrible."
缺點： "Maby beter orhanisarion to printimg thicket fot baggess"
缺點： "Flight was delayed - missed connection in Istanbul"
缺點： "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."
優點： "Not much"
缺點： "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."
優點： "Once my wife reached the gate, having left me behind at security, Turkish Airlines waited and were patient with us, the last to board the plane. The food and plane and bathrooms were all without any problems."
缺點： "We had a 80 minute layover in Frankfurt. Turkish Airlines should make note that this is not sufficient for making a connection. 1. The terminals require extensive walking. Not a problem except for time. 2. Security entering the terminal was seriously understaffed. There were a hundred security personnel, but thousands of passengers. The line stretched for half a mile. 3. Cutting, disorganization, mismanagement, lack of organization, and airport layout all contributed to making this a very stressful hour for us."
缺點： "My seat."
缺點： "Same problem as the first segment (see above)"
缺點： "Options for vegetarians were not really good."
缺點： "Extra extra and private security passing from Istanbul airport"
優點： "I enjoyed the flight!"
缺點： "Not applicable"
缺點： "I am handicap and had to take my carry on baggage off the plane with the help of other passengers so I decided to take a different airline back to my surprise the help me with my luggage and carry on and from the moment I arrived at the gate toll I got out of the airport in jfk I was not allowed to pick ip my baggage they did everything I would like a call back from you 2036757227"
優點： "The crew was really polite and the food was amazing, my favorite part was the dessert!"
優點： "Safe arrival."
缺點： "Being denied of wine drinks after 2nd tm."
優點： "Comfortable and uneventful flight - just the way it should be!"
優點： "Movie selection was great"
缺點： "The seats were stained and especially very tight on legroom."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "The flight from Antalya to Istanbul was late so we almost missed our connection flight. This story is repeating with your airline at 29th July our Turkish Airlines flight from Sarajevo was late for 3hours so we were running at Ataturk Airport to catch connection flight to Istanbul even though we booked 4 hours delay in Istanbul. Regards, Edin"
優點： "Great experience for my first international flight."
缺點： "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
優點： "pleasant flight attendants"
缺點： "My luggage did not arrive in Lagos when I did and it took 6 days to get to me and I had to arrange everything myself and pay for a private courier and the 180.000 naira in the luggage was stolen."
優點： "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
缺點： "it's not so much the airline's fault. they don't have US immigration desk at Istanbul airport, and going through immigration at JFK can take ages."
優點： "The crew was excellent. Wonderful entertainment. Very clean aircraft. Good food and loved the goodie bag. Would have rated it a 10 all around but the seating arrangement is not good"
缺點： "Very uncomfortable seat arrangement, no leg room."
缺點： "Flight attendant didn't instruct the passenger infront of me that during having food he have to upright his seat"
優點： "The crew, as usual on Turkish airlines, was wonderful. Excellent service and patience.Warmly recommend Turkish Airlines."
缺點： "Everything was fine."
優點： "I loved all of the on-board movies and TV shows! The food was very good for "airplane food" and the staff was friendly. They provide headphones, blankets, pillows, and more-- all for free! I definitely would recommend Turkish Airlines."
缺點： "The sears are so uncofortable. Leg space tragic!!"
缺點： "First we did not Flight from Cairo to Istanbul because the trouble happened in Turkey I blame to KAYAK because they didn't followed up the situation and did not gave us any information also till now did not know if we flight or no that not good we tried to call the agent many time and they told us all thing is ok no change but when we review with Turkish airline the change the day and reserved in another AIRLINE Company Second : we had a one luggage was damaged from USA to CAIRO we did a report # CAI TK 56650 IN CAIRO AIRPORT but nothing happened and no one call us until now ,Please check and let us know what we can do Ehab Sargyous 409-719-2196"
優點： "Turkish Airlines has the best service in the industry, being in a stressful job and dealing with people, the attendants do an excellent job trying to cater to passengers needs to make their trip joyful and easy. 5 star service. I'd prefer them over any other company whenever possible."
優點： "Nice food for 80 minites flight"
缺點： "Crew should be a bit more friendly"
缺點： "My luggage did not make it to my destination with me. I waited an hour by the luggage carousel until I saw someone that informed me that one of my suitcases did not make it onto the flight. I had to wait until the next day for it to be delivered. While I am glad it was delivered to my residence, I am frustrated for the inconvenience."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "They left my bagage in Estambul"
優點： "On time. Comfortable. Clean. Efficient"
缺點： "No non dairy alternatives in food. Chicken was tough and stringy."
缺點： "The absolute worst airline we have ever flown with. Will never fly with them again."
優點： "I got such an amazing deal on this flight that I could barely believe how incredible my experience was. Will DEFINITELY fly Turkish Airlines again!!"
缺點： "No problems at all"
優點： "Short trip ... and a pleasant crew."
缺點： "The Aircraft from Ben Gurion to Istanbul was older and not modern, clearly due to the fact that it was only a two hour flight. It lacked the modern perks found in newer aircraft."
缺點： "he delay and not knowing much about what the cause was. Having to keep awake in early dawn and have a flight delay can destroy the start of a long awatited vacation."
優點： "Great food and serivice!"
缺點： "The fact we have to embark by bus!"
優點： "There was an amazing chef that specially made a meal for me since I am a vegetarian and there was not an option to order a vegetarian meal when I checked in."
優點： "Friendly crew and clean aircraft."
缺點： "I was traveling with two family members with wheelchairs and gate transfer at IST was a nightmare. It was very slow, but finally we were at the right gate. Handicapped access must be improved at the IST airport."
優點： "Everything was very good"
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
優點： "This Transavia Airlines is not good at all."
缺點： "Many things cheaper does mean better."
優點： "Boarding was efficient and the crew were nice."
缺點： "the seating is horrible. it was the tightest seating I've ever experienced."
優點： "Salimos a tiempo . El business es muy confortable"
缺點： "La comida horrible . No se limpian los baños"
優點： "Impressive service... amazing crew, very friendly and professional"
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
優點： "The crew and the timing were ok"
缺點： "The seats were uncomfortable"
優點： "Crew helpful. Food good."
缺點： "Better range of movies please"
優點： "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
優點： "Good for both."
缺點： "Bigger seats."
缺點： "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
優點： "Food, entertainment and crew was exceptionally friendly."
缺點： "Seats not great for such a long flight."
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
優點： "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
優點： "The flight was smooth, the service was friendly, and the food with plentiful."
缺點： "Too much activity in the cabin during the flight."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Friendly staff"
缺點： "Security check at gate; No priority"
優點： "Lovely crew, very helpful"
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
優點： "Good food, friendly service"
缺點： "More trash pickup; only one round of beverage service"
優點： "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
缺點： "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Efficient boarding system, clearly signposted. Professional staff"
優點： "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
優點： "Flying with KLM is a pleasure"
優點： "Excellent service. A meal , drink and a coffee included which we were not expecting."
優點： "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
缺點： "Can't think of anything."
優點： "The entertainment options were good."
優點： "Nice flight, nice crew, and a nice experience."
優點： "Nothing really"
缺點： "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
優點： "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
優點： "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
缺點： "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
優點： ".Very much on time with pleasant service."
缺點： "Can nit find much fault fir a short run!"
優點： "Decent seat size. Sorta slept the whole flight."
優點： "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
缺點： "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
優點： "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
缺點： "The food was okay, not that great."
優點： "Wider seat than most business class"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
缺點： "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
優點： "I was upgraded to Buisness so, no complaints"
缺點： "No Marlboro light cigarettes on the duty free shopping cart"
缺點： "Klm flight has very congested seating Getting information about eticket was pain"
優點： "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
缺點： "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
優點： "Boarding was very efficient."
缺點： "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
優點： "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
缺點： "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
We missed our flight from Heathrow to Miami because our flight from Oslo to Heathrow was canceled. According to British Airways, they had given several days notice that it was canceled, but there was no message from Kayak or Chatdeal that the flight had been canceled. After several hours in the Oslo airport trying to contact someone from British Airways, we learned that SAS was handling the communications for British Airways. They were able to rebook our flights from Oslo to Heathrow and then Heathrow to Miami on Friday July 15th. Hopefully those flights will not be canceled, and if so we would hopefully receive immediate notice from chat deal with new reservations, but from our experience with Chatdeal that type of notice seems to be very unlikely. Because British Airways had given notice that our flight from Oslo to Heathrow on the 13th had been canceled, the airline would not pay for our 2 days in a hotel waiting for our flights on the 15th. Based on our experience here, I would never book flights through Chatdeal again.
優點： "not much; very crowded; feel bad for the crew too;"
缺點： "put more flights and give people some room; or put less seats; over booking and over crowded flights are not fun. basically, i am expecting some improvement either from you or from other companies"
缺點： "There is nothing that this company can do to be better."
優點： "empty plane awesome"
缺點： "Flight was delayed almost an hour. Being that it doesn't arrive in ABQ until almost midnight, a 52 minute delay means I don't get home until almost 2 in the morning. Seats also seem to be kind of narrow on the 737-800. I'm not a big guy, but I am still bumping shoulders through out the flight."
優點： "Crew were very friendly"
缺點： "AC power. Seat back TVs."
優點： "Left on time or a tad bit early, arrived early."
缺點： "When I checked in, it indicated a smaller plane. I thought I was going to be in a window seat, instead middle. I also wasn't able to carry on my bag, had to check, and then wait at baggage terminal."
缺點： "Baggage handler lost my bag, grabbed it off plane cabin, never found"
缺點： "Had to change our plans, and AA wouldn't give us a refund. We never got on the plane but had to pay for the tickets anyway. I'll never fly AA again."
優點： "Customer service was excellent"
缺點： "Great service always"
優點： "Pleasant flight crew!!!"
缺點： "Getting a flight"
缺點： "It ridiculous how small the seats and aisles are. It not fun flying any more"
優點： "Short flight"
缺點： "Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation."
優點： "Flt on time crew and staff very polite"
優點： "The pilot was very apologetic about being delayed but we were able to catch the flight because it was delayed for about more than 2 hours."
缺點： "It was cold in the beginning of the flight. We were delayed at the first flight and when we got to the gate there were no one available at the gate to check us in. We had to go to customer service to get on board."
優點： "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
缺點： "On time, loaded quickly,ramp access to exit the plane."
優點： "On time, kept informed."
優點： "The airplane was modern, clean and comfortable and the flight was on time"
缺點： "Everything was good"
優點： "Delayed flights. Bumped from my first class ticket. No food. Lack of adequate response from AA."
優點： "Flying AA. Excellent flight"
缺點： "No wifi. Pay only"
優點： "Comfortable seats, good legroom."
缺點： "Not enough coffee for breakfast."
優點： "In seat entertainment"
缺點： "Not enough food options for purchase."
優點： "I'm gluten free & I don't eat pork so I would like a gluten free no pork option!"
缺點： "plane does not have in seat monitors, using tablets for entertainment. Power plugs worked on and off during the flight old equipment (767) but still better than PHL-AMS 757"
優點： "American Airlines was the code share partner for the first half of our scheduled flight from Chicago to London then BA was supposed to take us from London to Rome. Only it didn't happen. Ultimately, after my bride's name snafu between tickets and reservations BA left us standing at the ticket counter with no way to get to Rome. AA stepped in and put us on the next day's non-stop to Rome which was great but we lost a full day off our honeymoon."
缺點： "Everything else. BA left us twisting in the breeze. Webjet was more interested in explaining all the things I had done wrong rather than helping us. My advice to you, dear reader, is NEVER book a code share flight and ALWAYS book the reservation and buy the ticket from the carrier you expect to fly. This was a horrible experience and I won't make this mistake again."
優點： "Smooth flight, good crew, no other problems."
缺點： "Several video system restarts and my arm rest USB and audio jack randomly stopped working for the whole flight. Lots of people had no video screen working too. Food tasted good but had so many chemicals in it that I had digestive issues the whole flight from both meals."
優點： "we left on time and landed early. staff was friendly and kind."
優點： "Flight got cancelled"
優點： "Pampered by flight crew !!!"
優點： "Good flight, planet of room"
優點： "Small airport"
缺點： "Service and flexibility, needed to call online for assistance"
缺點： "No wifi but there were old style TVs throughout the cabin. It was an old plane"
缺點： "Will never fly American again"
優點： "Plane was not full and seats seemed spacious. Everything was on time."
缺點： "the entertainment systems was very slow to respond to the touch commands on the screen."
優點： "There were a lot of entertainment options, the seats were comfortable, staff was attentive, and two meals were included."
缺點： "Getting around London Heathrow was a pain and took a long time."
優點： "Boarding was simple"
缺點： "For my whole three hour flight a child kicked my chair, i asked the mother politely if she could get her to stop. the woman didn't even apologize and the kicking continued for three hours."
優點： "The crew were fast and friendly but maybe too fast. It felt a bit rushed."
缺點： "It felt a bit rushed."
優點： "The crew was so friendly and helpful and especially kind to my five year old son."
缺點： "The plane was quite old and so the entertainment options were poor for such a long flight."
缺點： "Interior noise level very high, was difficult to hear overhead public announcement. A woman passenger seated next to me coughed during practicLly entire flight and young child seated behind me was winnin/ crying for long time."
優點： "I really appreciated the drink cart coming through several times. The air is so dry on a plane, it's nice to stay hydrated."
缺點： "One older flight attendant was rude to the younger for no good reason. She was abrasive throughout the flight. The rest of the flight attendants were great."
缺點： "My flight was delayed for 3 hours and they where rude about my flight being delayed"
缺點： "Rude flight attendant"
優點： "The view out the window"
缺點： "The delays the gate changes the almost missing my connecting flight because of the delays the running through two concourses to get to my connecting flight"
優點： "The onboard crew was amazing. No problems there. The flight was decent."
缺點： "Both ways I had delayed trips. On my way back my first flight was running late. So arriving at my connecting airport I literally had to RUN clear across be airport and the attendant tells me I was a "no show". So I would have to wait and go on a different flight. The plane was still there. It was 25 minutes before take off time. And she rerouted me onto a different aircraft in which I had to RUN to the other side of the airport again. Only to find out this flight was delayed for 45 minutes. In which adding on to me already delayed flight. I understand some things are out of everyone's control. But the lady made me feel like I was just looking around in shops instead of being where I needed. Never again."
優點： "Captain and crew were capable and friendly."
缺點： "Was delayed for several hours then when the plane showed up the flight was cancelled. I was not given I decent deal I was put on a letter flight when in actually I made if home earlier because of a desk woman who noticed I she could help. I was given a small sandwhich it was already late at night. No place to stay nothing while stuck in Dallas. Ended up going to philly then Newport News."