Seat comfort and food selection!
I love how the automatic check in does. Did it only once for the whole triip. Crews were friendly and attentive.
I have never ever experienced such a smooth flight quite like this since I have been flying to a lot of places in the world. Korean Air deserves to vote for the best airline among the best of the best.
The flight experience met my expectation of Korean Air. Keep up the good work.
優點： "There were movies."
缺點： "too late giving out ear phones, and too many interruptions on the loud speaker....way too long explaining things everyone knows, like how to buckle your seat belt....give me a break."
優點： "Clean facilities and polite staff. Very short flight"
優點： "Good selection of entertainment"
缺點： "The food"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "The crew was amazing and accommodating as we had an infant."
缺點： "Entertainment was subpar."
優點： "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
缺點： "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
優點： "Accomodating the cew"
優點： "Food was very good. Blankets anb pillows too"
缺點： "Poor choices of musict"
優點： "My flight was postponed or delayed as the airline like to call it until the next day due to Narita International Airport closing after 11pm! First of all I didn’t realize major international airports closes especially with a airplane still on the runway! After our flight was “delayed” Korean Airlines scrambled to get us into hotels. This process was very poorly organization and many of us non Japanese speakers were left very confused because they kept forgetting to interpret what they said into English. I had to keep reminding them. We had to stay in long lines throughout the process which took up at least 3hrs. On top of that we waited at least 45 minutes the day after to get our new boarding passes! I was so over my trip to Japan by then and very disappointed with how Korean airlines handled the situation. I will most likely not take Korean airlines again and it will be a long time until I take another trip to Japan."
缺點： "Their food"
優點： "Selection of movies are great. They are new release and blockbusters"
缺點： "Its just because a 16 hours total flights. My body is sore from sitting long time in small seats and not a lot of room to move around."
缺點： "The website did not let me choose the seat when I tried to check-in. In addition, the flight attendant was not welcoming because she kept saying that you cannot have more food :("
優點： "Clean and nice crew"
缺點： "Food choices and not as comfortable as I had hoped"
優點： "Overall flight was awesome"
缺點： "Would suggest a footrest to the economy seats and provide in-flight wifi."
優點： "Again the crew was pleasant."
缺點： "The 747-400 flight had some metal box mounted on the floor under the seat in front of me. I have a bad left hip and was in pain the whole flight because all I could do is keep my left leg in one position. If these boxes are necessary then get those seats more space so it will not be a problem. Put new Monitor screens into the seats."
優點： "Customer service is very good"
優點： "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
優點： "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
缺點： "Everything. You have THE worst customer servive evet."
優點： "All. The best airline."
優點： "Great service, clean cabin, tons of movies. Crews eager to care for passengers."
優點： "The in-flight experience is just fine."
缺點： "It was painful and required multiple phone calls to get a seat assigned. I kept being fobbed off until later... "you can pick your seat when you check in 48 hours before". "You can't check in now because it's a US flight, so it's only 24 hours". "You can't check in now because of visa documents something you have to check in at the airport". None of this was written down, or even satisfactorily explained when I tried to understand what was going on. Next time I'll fly Asiana on the hope they have a better online seat selection system that doesn't involve bizarre US checkin policy."
優點： "Outstanding customer service! We will fly Korean Air again!"
缺點： "They ran out of 2 of the 3 food choices after serving only half of the plane."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
缺點： "It was very hot journey, as the air conditioner seemed not working properly. Hope this should be improved in future flight."
優點： "Leg room, choice of food and everall services"
優點： "I liked how spacious the plane is. The flight attendants are very courteous and helpful especially I travelled with my mom who can barely walk. They helped us with our carry on luggage helped me walked my mom In and out of the plane."
優點： "Services are great, the people are kind."
缺點： "Lines for the bathroom mid flight."
優點： "Good more choices"
缺點： "Transit in Korea make shorter hour"
缺點： "Good customer service"
優點： "upgrade the food quality"
優點： "Seats comfortable"
缺點： "Food select"
優點： "There was loads of entertainment during flight , food was great and crew was friendly."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Service, comfort, and seat room."
缺點： "Everything was enjoyable on return flight"
優點： "Friendly staff, organized airline, smooth flight with our 5 month old baby girl"
缺點： "Long taxi wait before takeoff, may be the airport's fault."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Service counter check in was very helpful"
優點： "Everything was good overall"
缺點： "I would like more movie and tv options"
優點： "the stewardess were nice food could have been a little bit better, but it was a snackish lunch anyways, so no complaints media on board were a good selection was almost late for boarding due to long lines and transportation, so the crew was super nice and let me rush in. did avoid the traffic getting in, which was nice"
缺點： "major turbulence right before landing, made the airplane shake and dip like a roller coaster. i usually am okay with turbulence, but the winds were strong that day"
優點： "Flight attendants are very helpful and keep smiling to customers. I feel very welcome."
優點： "This was a relatively short late night flight into Incheon from Manila; cabin crew was attentive. About an hour from Korea, about 3 a.m. we were awakened by the brightening cabin lights and served a full dinner. It was a nice gesture; my connecting flight was more than 18 hours later and the dinner helped with both time change syndrome and with hunger pangs. KAL was also very helpful with my change of schedule; I was returning to the US for medical needs including unexpected surgery recommended by my Asian physician, on a schedule to meet needs of my US physician, KAL is definitely a first class outfit, and has proved it with every flight I've taken."
缺點： "No complaints at all."
優點： "Service, leg room, entertaining system, food."
缺點： "They should show photos of menu like ANA or JAL"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Good crew. Great pilots."
缺點： "Food. Seat comfort."
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
缺點： "There is only a food box which contains a small sandwich, a small cake and a small cup of fruit pieces with a drink of 250ml ice tea for this three hour flight. I would think this kind of catering is not good enough."
優點： "Comfortable seats in Premium Economy."
缺點： "Seat didn’t recline but moved to a vacant one to sleep. USB charging points didn’t charge my iPad."
優點： "Attentive crew. Smooth flight."
缺點： "Entertainment options limited but that’s a very small complaint."
缺點： "not much choices in the movie selection"
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
缺點： "flight always late as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "Our flight was delayed 45 in Chicago due to ice on the wings. Then about 10 mins of holding to land. With a 90 min lay over, unboarding and reboarding was rushed......but Cathay and security did their best I feel, It was only a 90 min flight and I didn't eat or watch a movie."
缺點： "Again, being 6-4, I struggle with comfort and after having no time to rest while switching planes, I was exhausted when I arrived in Manila."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "pilot’s operation of the plane is very good"
缺點： "there’s not enough snacks/food"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "Nothing I like about this airline. Boarding is a mess. The food sucks. The flight attendants are just ok. I don’t plan to use this airline again."
缺點： "Nothing I like about this airline. Boarding is a mess. The food sucks. The flight attendants are just ok. I don’t plan to use this airline again."
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "The Stewardesses were polite"
優點： "Superb crew and excellent service."
優點： "The vegetarian/vegan meals were very good for airline food. There was a great selection of entertainment options."
缺點： "One of the flight attendants who was assigned to my section, her name was Rain, was incredibly rude. Every time I asked her for a glass of water, she would sigh heavily and tell me to wait. Eventually, she stopped serving me all together and I needed to leave my seat and ask other crew members to serve my food. She was completely unprofessional and she made it clear she didn't like me, despite the fact that I was always going out of my way to be courteous. At one point, she walked down the aisle and stepped directly onto my foot, which was NOT in the aisle but under the seat in front of me. She didn't even acknowledge that she had stepped on my foot and kept walking. For a 14-hour flight, I was really bothered by her lack of professionalism. I will have to think twice before I book Cathay Pacific again."
優點： "Good service"
缺點： "Seat is hard to adjust."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Flight Attendant gave us good excuse!!"
缺點： "Bad service and cheap food."
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "מסך וסרטים ברמה טובה, המטוס עצמו חדש ובאיכות טובה. מרחק קטן בין הכיסאות מרגישים ברכיים בגב."
缺點： "היינו המומים - רגע לפני העלייה למטוס, בשרוול עצמו, לקחו את הנוסעים הצידה ועשו להם בדיקה גופנית ידנית. הכוונה מישושים מלאים בכל חלקי הדוף האינטימיים, ולפני שאר הנוסעים. החברה שלי היתה בשוק. הרי עברנו שיקוף בכניסה לטרמינל. ואין לי מושג אם זה בגלל שאנו ישראליים, אבל זה היה וולגרי ופולשני. הימנעו מטיסה עם החברה הזו."
優點： "Boarding was quick and efficient. Crew did their job pleasantly ."
缺點： "Food was very ordinary, not up to what I expect in business class."
優點： "Overall good experience"
缺點： "I booked an isle seat for flight to Hong Kong and Cebu and was not given one. I called with request for isle and was assigned very far in advance. But was not given one"
優點： "More leg room, incline on seats, blanket, pillow."
缺點： "All the adverts on Premium Economy with Cathay Pacific are inaccurate. It is NOT your secluded compartment. The curtain to economy is ALWAYS kept open...NO privacy. Food is EXACTLY SAME as economy. In LAX had to REMIND them that Premium Economy has priority boarding. There is no champagne on arrival at your seat...you have to ASK for it. Crew is always HURRIED. When you ask for a beverage or a snack, hostess and stewards have ATTITUDE. it's like they are doing a big FAVOR. Really??? we spent lots of EXTRA MONEY to be in this class. Restroom was difficult to access. Overall MAJOR DISAPPOINTMENT"
優點： "CREW AND PLANE"
優點： "Great crew. Super friendly."
優點： "Despite no preferred aisle seat and a last minute seat swap, the flight was comfortable enough to get some sleep. Enough space and a good temperature."
缺點： "An eye mask would help block the constantly flashing screens of the surrounding seats. Staff almost made an effort to meet a couple of simple requests but were obviously busy with other priorities. Food wasn't bad."
缺點： "Upon arrival in Hong Kong, Cathay representatives automatically re-booked my connecting flight to Taipei assuming I would miss the connection. This was not the case. I was able to get to the connecting gate on time. Cathay representatives in Hong Kong were rude and unhelpful in re-issuing my boarding pass for my originally scheduled flight to Taipei."
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "Seat is comfortable."
缺點： "Very nice airplane. Ride is comfortable. Processing in immigration is very fast. In 30min you are in the parking lot already."
優點： "I had the economy XL seat and was quite comfortable"
缺點： "Other than earphone (one ear) not working, all others are good. That was the 2nd pair with the same malfunction, so I suggest changing the earphones."
缺點： "Six empty seats in the “emergency row” I was not feeling well and needed the extra space.5 hours into the 13 hr long haul to Taipei, I felt like I was going to hyperventilate, they charged me $120. Bucks for the privilege. Kosher meal was unbeatable."
缺點： "They’re should prepare Muslem food because sometimes people bought tickets airplanes by online. By online can’t request Muslem food."
優點： "Nice space on the seat!"
缺點： "Washroom could’ve been bigger"
優點： "Very great!"
缺點： "Hard to get better!"
優點： "I liked everything about the Flight, and Crew"
缺點： "Flight was delayed but no reason was given or announced."
優點： "crew is OK, Seat is never comfortable for long ride."
缺點： "there is no room for improvement because of limited space."
優點： "The flight"
缺點： "Nothing everything was good"
優點： "Fast and efficient boarding process. Nice selection of movies."
缺點： "Seats (economy) can always be more comfortable."
缺點： "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
缺點： "Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat."
缺點： "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "seats were full configurable, tray table very logical and space all felt useable."
缺點： "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
優點： "Friendly staffs & price"
缺點： "Not much legroom for economy"
優點： "Service, extra blankets and pillows."
缺點： "Very full flight. A little chaotic in SF airport. Rules for hand luggage different / ended up having to check one bag that I didn’t have to with Alaska Air."
優點： "The staff was friendly for a very late and very long flight"
缺點： "Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight"
優點： "The staff was very friendly and accommodating"
缺點： "Food was nothing special"
優點： "Transfer is excellent."
缺點： "Flight delays"
優點： "Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained."
缺點： "A little bigger seat and a bit more leg room would be nice."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Crew was friendly and attentive. Wide range of entertainment to choose from."
缺點： "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
優點： "traveling with a child on long haul CI's family couch is the top choice."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Nice, clean plane"
缺點： "Food is the same all the time"
優點： "Food was pretty good (for airplane food), staff was friendly and made sure everyone was comfortable"
缺點： "Great services on board"
優點： "The food, service, and seats were all great in economy. I typically fly UA and China Airline's entertainment system and seat comfort are definitely on par on this 777 when compared to UA's 787."
缺點： "I didn't like that we didn't have a free row since our flight was packed - but that's not really much of a negative."
優點： "good leg room, excellent food, service in Economy better than I've had in some other first class."
缺點： "A350 seat cushions are a little short for us tall folks."
優點： "Great service. Terrific crew."
It was on at the terminal we were at in Las vegas, we were all the way at the end of one of them, I think it was c.... Dates 41 42 and 43.... They were in a row from left to right and we were scheduled for 42.... Right before that 41 was loading and yet the line started on the right Chris crossed 43 42 over to 41 causing foot traffic confusion, and yet the left side in front of gate 41 was relatively empty...... Eventually some Delta step did come out and assist but for about 40 minutes it was quite confusing and crowded
優點： "Crew is amazing and friendly"
優點： "Customer service as always"
優點： "Crew was extremely friendly, service was great, and dinner was awesome"
缺點： "Flight was late for one hour"
優點： "Great crew, nice plane, awesomeness me entertainment"
優點： "Nice on board crew."
缺點： "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
優點： "Nice plane, good service and pilots, great landing - no issues at all."
缺點： "Landing was very rough and flight crew kept bumping me with food cart during sleep"
優點： "Despite boarding late, and sitting on the tarmac for half an hour since we missed our take off time, and having to move passengers around to balance the weight on the plane, we made it home alive."
缺點： "We landed over half an hour late. Flight attendants needed to move passengers to balance the weight on the small plane, and asked for "volunteers." When there were none, the FA stood in the aisle and said we just weren't going to take off if nobody volunteered. They should have just MOVED people."
缺點： "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
優點： "5 hours delay"
缺點： "5 hours delay"
缺點： "The area in the back of the plane by my seat smelled like dirty feet."
優點： "Informative communications during delay"
缺點： "Rushing to board resulting in bad customer service during boarding"
優點： "The crew did their best to accommodate for the hot mess."
缺點： "The temperature was unbearable. My dirt and pants were soaked with sweat. It was very hot."
優點： "Everything else was okay"
缺點： "We arrived late & the connecting flight was far away got there with door closed 10 minutes before they left. But wouldn't let us on another 3 or 4 passengers. Needless to say are pre paid ride to the Cove we missed and we probably miss our dinner t 6to 7"
優點： "On time"
缺點： "Small air craft"
優點： "Staff is friendly."
缺點： "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."
缺點： "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
優點： "Great flight attendants and very clean"
優點： "Timely, organized, polite staff and pilots. Delta gets 5 stars all around."
缺點： "WiFi wasn’t working but we were informed so not really a negative just an observation."
缺點： "No issues. Smooth ride. Decent service."
缺點： "Everything was to my satisfaction."
優點： "Time of the flight"
缺點： "Space in the plane"
優點： "Every single detail was outstanding"
優點： "early take off and early landing"
缺點： "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."
優點： "the seats were ok"
缺點： "was little late"
優點： "Understanding crew, and a helping attitude"
缺點： "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
優點： "Charging stations and in-flight texting."
缺點： "The pretzels were oily and nasty"
優點： "Row 40 was uncomfortable due to inability of seat adjustments."
缺點： "Couldn't adjust seat"
優點： "The entertainment"
缺點： "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
優點： "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
缺點： "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
缺點： "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
缺點： "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
優點： "Left on time and got in early"
優點： "Comfortable plane"
缺點： "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
缺點： "No fruit and cheese available to purchase one the flight. Need more than cookies"
優點： "It was as fast!!"
缺點： "Nothing was offered, my bag was checked at the door but no big deal"
優點： "I love that I was upgraded to first class!"
優點： "Its the way flying should be. The flight attendants were very pleasant and funny"
缺點： "Entertainment system wasn't working all the time. Didn't bother me I was reading"
缺點： "The flight from Las Vegas was delayed for a very long time, and then diverted to Huntsville, Alabama, because of weather in Atlanta. I understand that was beyond Delta's control, except for the fact that its Atlanta hub is grossly overused. But my connecting flight in Atlanta was canceled, and its "dedicated" phone line to re-book the flight was completely unresponsive. The employees in Atlanta were, as they usually are, surly, and myself and fellow passengers had to wait on line for hours in the wee hours of the morning to be re-booked. Oh, and Delta lost my suitcase in Las Vegas, with all my clothes and a business file, and it has not been located."
優點： "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
缺點： "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
優點： "Nice chairs with built in pillows. J"
優點： "Tv s food drink seat size"
缺點： "My plane was delayed 2 hours, additional wait while taking off. There was about 3 hours in Utah for me to connect to the next flight to Dallas. When getting off at Utah, I could not get off plane early to catch the plane. In the past the flight attendants were very well informing people. I was at the gate only 5 mins late before catching the flight. Now I am stuck in the airport for 5 hours on standby!!!! It can be avoided totally."
缺點： "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
缺點： "Flight delay over 7 hours"
缺點： "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
優點： "That I arrived safely"
缺點： "Seats could be bigger after all you get charge for a trip, they could also have more flights and stop cramping up the place then there’s no overhead space. Perfect example of Corporate greed"
缺點： "AA1792 from Dallas to Cincinnati on 6/8/19 had no air conditioning. It was miserable. The brakes needed repair, too. No passengers seated in the premium exit aisle seats."
缺點： "Better customer service, no delays, respect for customers"
缺點： "food and entertainment (5+ hours!)"
優點： "Not much"
缺點： "Everyone was too hot, sweltering and perspiring, way to crowded and packed. Literally could not moved at all."
缺點： "Missed my flight because they left before the scheduled time. I was there prior to the scheduled time and they had already left. Won’t fly American again...they said “we put it on your boarding pass that the doors close 10 minutes prior to the departure time”. Not on the electronic boarding pass I had on my phone. Who gets a paper boarding pass anymore?"
優點： "Easy boarding crew was friendly"
缺點： "Flight was late"
缺點： "the flight was delayed which kept me nervous as I had a connecting flight in the international terminal which I almost missed."
優點： "Loved the exceptional kindness of the staff"
缺點： "Lack of movie or music"
缺點： "Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight."
優點： "CREW GOOD AIRPLANE CLEAN"
缺點： "DEPARTED 1 HOUR LATE, THERE WAS MODERATE TURBULENCE THROUGHOUT THE FLIGHT"
缺點： "Missed connection due to AA gate agent not holding for a couple of minutes for connecting passengers. Also was given incorrect connnecting gate number. Resulted in extra flight and 5 more hours of travel in overnight trip. Also had maintenance delay on earlier AA flight."
缺點： "Filght was delayed by two hour with multiple repairs necessary including a few after we had already boarded. We sat on the tarmac for 1.5 hours."
優點： "Flight was punctual and service was good."
缺點： "Gate change"
優點： "Early and friendly."
優點： "Service was prompt and we arrived on time"
優點： "Quick, efficient"
缺點： "No food."
優點： "Wide seats"
缺點： "Mo food service"
缺點： "24 hr trip. Morning business meeting- How did my bag not make my flight? I would have carried it on, if I didn’t trust AA to provide excellent service. This is now impacting my business."
優點： "Good cookie snack"
缺點： "Very cramped seating"
優點： "An early morning flight and all went well."
優點： "Nice crew"
缺點： "Slow and confusing boarding process"
缺點： "The flight attendants were Garbade"
優點： "The crew was friendly and helpful. The flight itself was uneventful and arrived 19 minutes early. The follow flight to Toronto was about equally late, but construction and heavy traffic made it unavoidable. I saved a lot of money with the Hopper app. Flying used to be nicer, but this is what cost cutting (anywhere) results in - less service and less comfort. We get what we demand - whether we really want it or not."
缺點： "I miss the 'free' services such as food, but we all know it wasn't that great anyway."
缺點： "My flight was pushed back and I was never notified and I had to reschedule my flight completely from Vegas to Frankfurt"
優點： "Nice staff"
缺點： "This thing that they called an exit row had no extra legroom whatsoever!"
優點： "Nothing in particular."
缺點： "The 10:50 PM flight was delayed beyond midnight with no prior indication. The reason given was the flight from Dallas delayed due to weather. This looks childish. Why not pay for inconvenience. Is our time and hardship so invaluable?"
優點： "In seat entertainment"
缺點： "Boarding sequence"
優點： "Staff was friendly and courteous. Arrived early."
優點： "Better than united. Customer service is awesome"
缺點： "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
缺點： "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
優點： "General professionalism of crew"
缺點： "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."
缺點： "Didn't have food or entertainment so I was neither pleased or displeased."
優點： "Crew was excellent"
缺點： "Seats were rough and I didn't understand the process of selecting seating for the return trip, so my wife and I had to sit 10 rows apart a few days after we got married."
優點： "wi-fi access"
缺點： "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
優點： "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
缺點： "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
優點： "great gate personnel"
缺點： "late times loading and taking off"
缺點： "They changed my flight at the last moment and my connection was 2 hours delayed"
優點： "I slept the whole way!"