長榮航空, 中華航空和中國國際航空都已經豁免了從成都 到台灣的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
缺點： "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
優點： "It was a wonderful flight. Crew was very friendly"
缺點： "Seat had no stowing compartmentand no magazine pocket"
缺點： "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : email@example.com Thank you. Blessings, MIKYOUNG SEO"
優點： "The lounge"
缺點： "It is no total flight old plane."
缺點： "The aircon was not cold enough"
優點： "A young very professional crew made the journey a pleasant trip"
缺點： "Nothing really"
優點： "Everything was great"
缺點： "More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort"
優點： "Amazing crew lounge just great airline"
優點： "The seat was huge and super comfortable for economy. I slept very well on the overnight flight from Haneda to Bangkok."
缺點： "A specially hospitality and food which served in plane was excellent"
優點： "The seats were super comfortable and they had lots of new movies and tv shows for entertainment. Free alcoholic bevies too!"
缺點： "No veggie food on board :("
缺點： "The flight was from 3:30 am to 9:00am. We were served dinner soon after boarding, but it makes much more sense to serve a breakfast before arrival in Bangkok."
缺點： "Thai food instead of Nepalese Curry. Thai food is the best."
缺點： "On this flt just the inflight entertainment system at my seat which was not working"
缺點： "The TV on seat 55A was really hard to see and brightness would keep reverting back to low. Entertainment systems need to be freshened up."
優點： "Crew were all very amazing and the seat are great"
缺點： "This is my first time to travel thru Thai airways and it was a very nice experience."
優點： "Everyone was very nice and hospitality was great."
缺點： "a better selection of movies/entertainment."
優點： "That we arrived"
缺點： "Late start, messy boarding, late arrival, got water spashed in mu face and the attendant didn't even apologize, full buses to go to the terminal an long wait for luggage. Quite poor. Also no entertainment, but that's usual on this flight."
優點： "Good friendly staff. Good flights"
缺點： "Food wasn’t good. Movies selection is not good."
優點： "Plane was nice."
缺點： "Food was horrible"
優點： "Superb service, nice plane, confortable seats (business)"
缺點： "食物差 設施差"
缺點： "The plane was a very old B777-300 and the air conditioning did not work so the whole flight was very warm. The cabin in general was very dated and cramped. Having flown the A350 to Bangkok which was newer and much better, did not see why they couldn’t operate the flight back on the same platform"
優點： "The seat was comfortable. The crew was professional. Landing was smooth. But the smell of someone shoes/feet broke my comfortable. The crew couldn't do anything except spray the perfume."
優點： "Had 3 seats to myself, good movies"
優點： "Friendly staff and crew. Flight went as well as possible over the mountains from BKK to CNX."
缺點： "Took bus from gate to a different gate. Had to walk up three sets of stairs to walk on to a jet bridge that was connected to the main airport. In flight snack would have been better not consumed. No illness, just didn't sit too well."
優點： "Great service, comfortable seats, great entertainment."
優點： "The flight was awesome, the food was delicious and the delay was shot"
缺點： "My flight was from Thailand (BKK) to Japan (Narita) for the first leg on Thai Airways was fine."
缺點： "Lack of legroom"
優點： "Cabin atmosphere. Staff attitude. Cleanliness and modern."
缺點： "Seat is not very comfortable. Too straight up."
優點： "Good food, friendly crew"
缺點： "Entertainment limited, arrival in BKK terrible, offloading a 747 with busses is a no go. Long waiting time in plane."
優點： "On time"
缺點： "3 hour delay made it difficult to be thrilled about anything"
缺點： "I was charged by Kayak and Thai airlines for the same ticket. Kayak charged me $286 and Thai airlines charged me $276. I will call Kayak when I get back home to the U.S. and fix this extra charge from Thai airlines."
優點： "Comfort seat"
優點： "We were flying business class and air china would not let us in their lounge until 3 hours before our flight but Thai Air let us use their lounge...we had 9 hours before the next flight. We will go out of our way to.fly this air line again"
缺點： "Not one thing was out of place...great flight."
缺點： "Seat cushion is hard and not comfortable"
優點： "I always fly Thai airways between Bangkok and Phuket. They are always on time, consummate professionals, and over all, a great experience. Very happy I was able to check my luggage through to my international destination! Thank you Thai airways!"
優點： "Unilike the flight from Sapporo, there were some empty seats in this Nepal flight, and I've generally enjoyed it."
缺點： "The Thai food during the flight was generally OK, but there was artificial smell and taste when I ate desert."
優點： "Plane arrived on time and service was good!"
優點： "Seat was nice but it was a different plane than usual."
缺點： "Food was bad."
優點： "Mostly i like the food, boarding, take off & landing are smooth. The cabin crew are so friendly & helpful. I love Thai Airways."
優點： "Trip from JFK to Wuhan was a pleasure unfortunately flying to China has great problems if you are Transit passenger as Iowa's continuing to Bangkok Bangkok"
優點： "Excellent sleeper seat in business class. Good food. Good service. On time departure and on time arrival."
缺點： "no suggestions"
優點： "Pilot kept us well informed."
缺點： "Even though ground service was servicing the front of the plane, they were unable to service the rear of the aircraft for another hour. Don’t they know that every plane has a front AND a back. When we arrived at RDU, AA did not have someone available for nearly 20 min to get someone to us deplane"
優點： "Well, I got to my destination. We were bussed from a maintenance area to the arriving terminal. That was about 15 minutes of ride time. Then we waited a long time for our luggage since it was not actually at the terminal either."
缺點： "Not much"
優點： "On time"
缺點： "Same as above."
缺點： "Flight attendants allow passengers to use their phones during the flight to play games and watch movies without headphones at very loud volume levels"
優點： "Excellent caring crew."
缺點： "Limited entertainment selection"
缺點： "I wasn't on it"
優點： "Fell asleep before take off and woke up two hours before arrival. That's a great flight. Arrived half hour early. Staff was beyond pleasant. Great flight"
缺點： "No USB ports in economy class on plane."
優點： "The service has improved a lot than previous years"
缺點： "Sometimes when the passengers asks for something they try to avoid saying it will be served after the meals or something. If someone asking for water, then they must try to serve as soon as possible without giving any excuse."
優點： "Everything from take off to landing was great. I ordered special meal and it came with no problem The flight crew was great, very attentive. Beds in business class were fine ."
缺點： "All was great."
缺點： "For India-to-US journeys, China Southern routinely misses the short connection. The second flight does not wait for the connections and there is no plan for the predictably stranded passengers. The airport is littered with stranded travelers. Alternate routings often involve transit Visas which take some eight hours of queuing up. In the meantime, business and economy travelers alike are stranded without food, water or information in a BITTERLY cold terminal. There is no food or drink to buy. On top of that, officials and service people don't speak much English. Given the experience of my co-passengers today and those stuck in the terminal for the past few days, one has to wonder why the airline flies these sectors at all."
缺點： "horrible seats, horrible staff, horrible food. then their airline make you want in this giant, confusing line to transfer planes which feels like its part of the state, but it's actually some strange system run by their staff which you wait in line for a stamp. i littleraly took 2 hours."
優點： "Very professional and friendly staff. Prompt response to call button"
缺點： "Same as nearly every airline....;why not board from the rear. it would be so much more efficient.."
優點： "Was ok overall."
缺點： "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
優點： "Very efficient with such a short layover in Guangzhou."
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
優點： "The aircraft was new and very well kept. The crew was very attentive and highly professional. Will fly them again!"
缺點： "Boarding process was chaotic on all flights. The Premium passenger was supposed to be separated and was not."
優點： "Friendliness of staff."
缺點： "Tired and outdated business class seats. Use of buses to take passengers to aircraft."
優點： "Everything went well except for my comments to the right."
缺點： "Check in in person . The lady that issues boarding passes. She never smiled and I was scared to ask her anything. She sure did not volunteer any info concerning our flight from Chengdu to LAX via CAN. Never asked if we preferred isle or window seats. I remember her and will avoid her next time."
優點： "Seat, entertainment, on time, cabin crew."
缺點： "No lounge, Food was just okay"
優點： "flights were on time though luggage my be delayed, itwas handled very well."
缺點： "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
缺點： "The airline broke my luggage, which make me very unhappy. They broke the handle as well as the wheels, they were obviously just throwing my luggage around. I am expecting a call or email back regarding this situation."
缺點： "We had to pick up our luggage in Urumqi and take it for rechecking to go on to PEK. Very poor. We were given a sticker to show that we were going to go on which I think was supposed to help us get through passport control faster. No one helped us even though we had stickers. We missed our flight to PEK and had to catch the next one. This caused us to miss our flight to LA. Not very happy. Why can't the luggage be transferred to the next flight instead of having to pick it up and recheck?"
缺點： "Plane delayed due to weather conditions. This seemed unnecessary as when we did fly the weather was fine. Meant I missed a connection and was put up in a three star hotel for 24 hours. Also had delay and the previous flight. Unimpressed."
缺點： "Very limited program."
優點： "on time departure and arrival"
缺點： "unappetizing meals"
優點： "The cabin crew were very attentive, quick, and efficient."
優點： "The crew was attentive, and flights left on time."
缺點： "Had to clear customs twice. We had to get off the plane and get back on. Major pain, but it saved us money transferring to a domestic flight before taking the same flight internationally."
優點： "comfortable seat in economy comfort section friendly crew"
缺點： "We left late and arrived late and waited a long time to disembark, down the stairs, and into an extremely crowded (standing room only) bus that must have driven us for 10 minutes or more before we reached the terminal. Fortunately I had one of the small number of seats on the bus but I felt very sorry for all the people who had to stand."
缺點： "Food is very bad. At dinner they only have one choice when coming to my row. Told us they are running out choice."
優點： "Boarding was speedy and efficient"
缺點： "Little to choose in meals and unable to select this when booking the flight for vegetarian option. Very cramped and uncomfortable. IFE and offered nursing services but crew very poor English to communicate ...more concerned I had to find identification rather than get to person in trouble...then was not needed as someone else in lower deck was already present...frustrating"
優點： "On time, promotly service."
缺點： "Our flight was delayed although this might not have been their fault."
缺點： "40 minute boarding delay with little to no info. Then had to wait another 40 minutes for luggage pickup."
優點： "I have flown a lot of Chinese airlines because I live in Beijing, and they are the best! I had a 9-hour layover and expected to sleep in the airport overnight. However, they provided a free hotel! I really appreciated it and they did it without asking. Also they spoke English and were very polite and nice. In my opinion, Chinese airlines are usually terrible and the staff usually has terrible English, but China Southern was amazing!"
優點： "I was traveling business, the crew were so helpful, it's 1 to 1 individual service. The seats were so comfortable and lots of room. Food is fantastic, lounge is very good, good food and drinks. Their price is quite reasonable, makes this trip worth every cent of it! Love it and I will travel with them in future."
缺點： "same as above"
優點： "I like the crew very much , everything was great"
缺點： "I don't like that the crew members have a hard time with speaking English"
優點： "Price, service and personal attitudes of the crewmembers."
缺點： "Less online services available."
優點： "Arrived on time ."
缺點： "No western food selection"
缺點： "On Sep 14th, I paid on your websites with the confirmation of three airline tickets from Chengdu China to Los Angeles. All the information I provide for each passengers are correct. However, due to the fact that you missed up three of the passengers information, they couldn't check in yesterday. The whole fight to LA was missed. As a result, we had to pay very high price to buy new tickets for the next available fight in order to complete the trip. I'v made four phone calls with your agent, with all records made. 1) The 1st agent confirmed that the information I provided were all correct for each passengers. So she believed there was nothing wrong and did nothing to help. 2) The 2nd agent realized the information were mixed up. But it was too late to let them check in. 3) The 3rd agent confirmed that the issue were caused by your system. He said only the supervisor could deal with this matter. He gave me a number which is not valid. 4) Finally, the 4th agent said you would contact me. No response by now. Still waiting for the response. Very disappointed after all."
優點： "Was prepared for the worst and was actually a good airline."
優點： "The crew is all very polite and proffetional. The airplane is in good shape, and the business class is very comfortable. Good movies on the plane."
缺點： "China Southern lounge in Los Angeles is very disappointing compare to any other. Out of 4 flights we had 2 delays of 2-3 hours each. Food is not in the quality you expect at least not for business class. They take your headphones 1 hour before landing while the movies run until 15 min before landing."
優點： "The staff was friendly and attentive."
缺點： "The plane was filthy. The pillow they gave me was gray for example. I had to wipe everything down first. The biggest surprise was that there was no internet on any of the four flights I took with this carrier. It's 2016 how do you not have internet available? I would not fly this airline again until they can compete with Western airlines."
優點： "Price was good comparatively"
缺點： "Items were missing from my luggage such as bungee cables surrounding bag."
優點： "They put us up in a hotel when our flight was cancelled."
缺點： "When my flight was delayed and then cancelled, no one came to the gate to explain what was happening. When a crew member finally arrived, he told us to follow but didn't tell us where we were going or what was going on. Crew members and airport staff kept motioning for us to move along like they wanted to get rid of us. They kept saying, "Go! Go!" But wouldn't tell us where. I felt lost and confused the entire time. TERRIBLE customer service. I will never fly this airline again."
缺點： "Could not get a seat assignment in advance. Called their Cust Service number half a dozen times in weeks prior, put on hold for 30-45 minutes each time- finally waited until pick up and said they could not assign- had to get it at the airport on day of departure.....this for a 16 hour flight. Terrible."
優點： "it was cheaper than others, which is why i took it. the crew was less interested in good customer service than many other airlines, though they were polite if you asked them for anything. huge double decker airplane, not much turbulence, decent entertainment system. food was good enough but nothing fantastic. seats were fairly small for a 12 hour flight. i'm not very big myself so i can't imagine how some others might have felt. i wouldn't say that there was anything very bad about the airline or the flight, but there wasn't anything great either. very mediocre."
豁免更改費用。 搜尋 成都出發的彈性機票