CTU - TPE
- 想找便宜機票？25%搜尋此航線的用戶找到NT$ 4,940或更低的單程機票，以及NT$ 11,161或更低的來回機票。
- 一般而言，出發前27天可以最低價格預訂從成都飛往台北 臺灣桃園國際機場的機票。
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!"
缺點： "For EVA to GIVE me a REFUND KAYAK can HELP me get a refund"
優點： "Really happy as had a exit seat so lots of leg room"
優點： "Flight was what I had expected."
缺點： "Yet another delay, so departure as per schedule would have been good."
優點： "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
缺點： "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."
優點： "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"
優點： "Hello Kitty themes"
缺點： "Coffee served diluted ."
優點： "Staff. Entertainment."
缺點： "Food was average. Space small. But economy always is."
缺點： "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "People were lovely and efficient"
缺點： "Seats were pretty ordinary"
優點： "The food and drink."
缺點： "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
優點： "Amazing food, comfy seats and good entertainments system"
優點： "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
缺點： "Can't think of anything. Trip was pretty nice."
優點： "Was quite nice for a two hour flight. They gave us a free meal again."
缺點： "Nothing I didn't like."
優點： "Movie on board is good"
缺點： "Food not so nice"
優點： "Food is good"
缺點： "Delay for 1 and half hour"
優點： "Everything is perfect"
優點： "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"
優點： "service on time and great staff"
缺點： "all good"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
缺點： "the food was a shame"
優點： "Crew were polite on boarding, and throughout flight when seen then"
缺點： "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"
優點： "The service is good!!!"
優點： "The crew The time of the flights"
缺點： "Food options were narrow Online seat selection wqs not allowed"
優點： "Seats are comfortable and the crew was friendly."
缺點： "No meal choice."
缺點： "班機delay沒通知 大陸人太吵"
優點： "Nice airplane! Loved the movie selections and the meals. Exceptional service!"
優點： "Great flight! The seats were comfortable and spacious. The crew was friendly and informative and the bathrooms were clean."
優點： "Comfortable Elite Economy Seats. Most of the air stewardess was polite with smiles"
缺點： "Not all but some lack of big smiles or no smile at all particularly when press button for services. Also, slower response compared to SQ where all air stewardess was prompt with great smiles. Main course was somehow better in quality for example beef chunk rather than thin slices. Overall, very comfortable ride."
優點： "Seats were fairly comfortable and there was lots of space. Good Inflight entertainment though movie choices were more limited compared to some other carriers."
缺點： "Not leaving or arriving on time."
缺點： "No instructions for passengers who are in transit. Instructions on where to go would help. This could be done in the flight before we disembark and also at the exit gate."
缺點： "Need more choice in movies."
優點： "The staff were helpful except when I walked up t ask for water and was given warm TAB water!!"
缺點： "The food on International trips ( especially from Los Angelled) needs an upgrade."
優點： "Easily my favorite airline for flights to Asia. Plenty of seat room in economy and possibly the world's prettiest stewardesses. Food is decent, service is efficient and friendly and the entertainment is excellent. When you factor in the price, impossible to beat, plus I really like landing in the morning much better than in the middle of the night, as it seems to minimize my jet lag. Did I mention that the stewardesses are all 10's?"
缺點： "Best airline I have ever flown, my sixth roundtrip and they never disappoint"
優點： "Headrest design"
缺點： "The kid behind me kicking my seat for 12hours straight"
優點： "The servise"
優點： "Comfortable premium economy seat. Nice crew."
缺點： "Vegetarian meals were repetitive and pretty boring and devoid of any source of protein."
缺點： "It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),"
缺點： "This was my first time travelling with China airlines and this trip was our honeymoon so we were really excited for this trip but after flying with China Air, I dont think I will fly with them again. Flight attendants were really rude, Food was ok, There’s no selection of drinks"
優點： "Comfortable plane and a good price"
缺點： "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."
缺點： "食物沒有很美味，希望可以改善 !"
優點： "Awesome crew, full flat seat"
缺點： "Western menu"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
優點： "Phone charging, laptop socket, nice legroom and smart recline system means legroom gets better when the guy in front reclines. Toilets clean. New aircraft, attentive crew. AIRBUS A350 IS THE BEST!!!"
缺點： "Food okay could have been better. Entertainment system excellent but television shows section could have been better."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Services good"
優點： "Services verygood"
優點： "Got an exit row seat. Lots of leg room."
缺點： "No complaints."
優點： "Crew excellent"
缺點： "Couldn’t fault anything"
優點： "Service was efficient and responsive ."
缺點： "Food was good"
優點： "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "Quite comfortable, met my expectations and I rested. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "Good entertainment choice"
缺點： "Average economy plane food"
優點： "Food was ok"
缺點： "End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights"
缺點： "Smell was so bad"
缺點： "Smell was so bad during flight"
優點： "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
缺點： "Taoyuan airport facilities"
優點： "Living in novotel while staying in Taipei"
缺點： "stuck in Taipei"
優點： "Food is surprisingly not bad, with entertainment is a plus."
缺點： "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
缺點： "The English of the crew wasn't fantastic"
優點： "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
缺點： "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
缺點： "The seat pitch is quite narrow makes plane feel crowded. Flight attendant does not pay attention to the request"
優點： "The boarding by zones is a great way to do it and they implemented it efficiently. The crew were outstanding - pleasant, smiley and courteous and made me feel welcomed. Meals were delicious."
缺點： "A bit cramped and not quite enough toilets in economy class. Always a long queue for the toilet."
優點： "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
缺點： "Nothing I didn't like."
優點： "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
缺點： "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."
優點： "The service from the beginning to the destination was great. I found the staff very professional"
優點： "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
缺點： "the time the flight was available for."
缺點： "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Comfortable and relaxing!"
優點： "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
優點： "Transit was smooth and efficient."
優點： "Prompt and customer-oriented service. Thank you to counter staff for arranging the seat change. I thought I had confirmed the seating during web-checkin but was told that there was no history of confirming the seats in the system."
缺點： "A change of snack for to and fro journey would be good."
優點： "Excellent sleeper seat in business class. Good food. Good service. On time departure and on time arrival."
缺點： "no suggestions"
優點： "Pilot kept us well informed."
缺點： "Even though ground service was servicing the front of the plane, they were unable to service the rear of the aircraft for another hour. Don’t they know that every plane has a front AND a back. When we arrived at RDU, AA did not have someone available for nearly 20 min to get someone to us deplane"
優點： "Smooth transfer at CAN"
缺點： "Vegetarian food needs to be better. Tasteless food served. No options for vegetarian."
缺點： "The seats of A380 CAN-LAX flights were little cramped."
缺點： "My luggage was left behind in China. It's been 3 days and I'm sti waiting"
優點： "On time"
缺點： "No USB charging. No charging at all. No wifi. Not all flight attendants speak English. No meal choice. In flight magazine Chinese language only. Confiscated my solar charger. At Guangzhou airport, many food courts take only Chinese cash. Internet service censored."
缺點： "Darkening of the windows so early. Beautiful views were missed."
缺點： "Flight attendants allow passengers to use their phones during the flight to play games and watch movies without headphones at very loud volume levels"
缺點： "Milk and sugar in the coffee."
優點： "Friendly cabin crew"
缺點： "Over 2 hours late on departure"
優點： "Service and food were fine. Baggage allowance was generous."
缺點： "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"
優點： "Loved the good space in seating. Really appreciated it. Mostly crew were friendly and eager to be helpful. The sudoku was the only entertainment I really wanted to use on this flight but it just refused to load. Didn't really matter as I had a good book with me and really enjoyed that."
缺點： "One stewardess seemed reluctant to help me with cabin baggage. No smiles. Didn't much like the 3 hour delay, especially as my waiting time was already 5 hours, however, I'm sure your were doing all you could to get us safely to our destination as quickly as possible. These things happen."
優點： "Excellent caring crew."
缺點： "Limited entertainment selection"
優點： "Service was excellent !"
優點： "Flight attendants were helpful"
缺點： "My Baggage came on the next flight and not on the one i boarded which caused a lot of problems"
優點： "The flight itself was excellent !"
缺點： "I had to return early because of a Crisis in the Family. the amount charged to change the ticket date as Highway Robbery. no consideration what so ever !"
缺點： "I wasn't on it"
優點： "I like food"
優點： "I like everything. Good and kind staff"
缺點： "The plane was too hot inside. It felt like the ac was not set properly. It was very uncomfortable. No entertainment system."
優點： "Great smooth flight"
優點： "Cabin crew support for food."
缺點： "Availability of limited Bollywood movies. Expecting English subtitles for Hollywood movies"
優點： "Comfortable seats, fast check-in"
缺點： "Flight was delayed"
優點： "on time"
缺點： "it is short distance, it is fine for myself"
優點： "The service has improved a lot than previous years"
缺點： "Sometimes when the passengers asks for something they try to avoid saying it will be served after the meals or something. If someone asking for water, then they must try to serve as soon as possible without giving any excuse."
優點： "Extra leg room in emergency exit row They actually played a movie that was in English. Not the first time I have flown China Southern, but the first time I had air control above. This is something I feel makes flight a bit more comfortable."
缺點： "Food is terrible. They ran out of wine during first beverage service. Exit row passengers are not permitted to keep items under seat. Flight was delayed at take off and perhaps in route because we were over an hour off of schedule. Aircraft always had a line for the bathroom, two is not enough for amount of people and duration of flight. I do not know if there was bathroom in front, it was sectioned off."
缺點： "The food choices. And the comfortability of the seats"
優點： "Cabin crew very courtious and professional."
缺點： "Sitting on the Business class seats is like sitting a lump of rocks. Entertainment selection of movies needs to be updated."
優點： "Meals and professional cabin crew."
缺點： "Seats and movies are due for an update."
優點： "leg room"
缺點： "No toiletry bag"
優點： "Good leg room"
缺點： "Two flights now that I had a touchscreen that didn't work. Flight was fine but not exceptional. The main frustrations were from inconsiderate passengers - no doubt the ones who take advantage of lower airfares."
缺點： "Baggage didn't come to HCMC on time. CS changed the schedule so the time was too tight to transit which caused lost baggages and unhappy experience."
缺點： "Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet."
優點： "Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330."
缺點： "Food , tv, many hours of waiting for boarding"
缺點： "Please help me find my luggage!"
優點： "Was ok overall."
缺點： "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
優點： "Food was delicious and leg room was decent. Good toiletries."
缺點： "Chairs could feel every kick, nudge and tapping on touchscreen. Not many snacks offered."
優點： "Crew are always good on CS. Ontime pretty much too which is a blessing."
缺點： "Still the quality or food and beverage selection is below the standard of other airlines. Perhaps a small spend increase by the airline on the quality will offer big gains. Entertainment has actually gone backwards. I have been flying this airline for years and it was good ! Not now seats are a little uncomfortable with not much padding."
缺點： "baggage didn't make it; will be delivered in 2 days"
缺點： "The food is great in business class, great service, really enjoyed it"
優點： "Usually in Economy plus seating I expect extra legroom but this was definitely closer to a business-class experience with a foot rest that popped out and lots of extra space. A really nice flight!"
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
缺點： "Very good"
優點： "The aircraft was new and very well kept. The crew was very attentive and highly professional. Will fly them again!"
缺點： "Boarding process was chaotic on all flights. The Premium passenger was supposed to be separated and was not."
缺點： "Hardly anything whichcan be called as "Business Class" amneties. Food was horrible. In breakfast they served salad leaves and cucumber to eat. Served cold tea when it was supposedly hot; Forgot to serve main "dish" in the one and the only one meal they served; stewardess came and served dessert; I asked where is the main the the"
優點： "Friendliness of Crew."
缺點： "Business class seats could do with an update. Entertainment - movie selection could with an update."
優點： "The staff of China Southern made our trip a great experience. We have flown with this airlines several times, and will continue to do so in the future! Thank you!!"
優點： "Everything went well."
優點： "Everything went well except for my comments to the right."
缺點： "Check in in person . The lady that issues boarding passes. She never smiled and I was scared to ask her anything. She sure did not volunteer any info concerning our flight from Chengdu to LAX via CAN. Never asked if we preferred isle or window seats. I remember her and will avoid her next time."
優點： "Seats are comfortable . Food is okay. Staff are very nice. Good value for money."
缺點： "We had an hour stop over in Colombo and they made us wait on the place for the entire time. Exhausting and awful to be honest"
優點： "Never never fly with This airline Poor Customer service"
優點： "I love the vegan food that they provide me."
優點： "There was a good amount of leg room for an economy seat"
缺點： "I wish there was a bigger movie selection"
優點： "The crew are amazing"
優點： "The crew was nice"
缺點： "My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined"
缺點： "Hope to keep departure on time !!!!!!"
優點： "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
缺點： "There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient."
優點： "Just good overall. Beats any American carrier (which is not saying too much!)."
缺點： "Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!"
缺點： "Too many security points"
優點： "Crew was friendly"
缺點： "To many transfers"
優點： "No real problems"
缺點： "Nothing significant"
優點： "Almost nothing, this was a terrible flight and experience! The movies were good, that's about it."
缺點： "No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances."
優點： "Getting off of the plane"
缺點： "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."
缺點： "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."
缺點： "The flights got delayed. One of the flights got delayed without a notice in advance."
優點： "The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all."
缺點： "They require us to get the luggage and check in again tomorrow."
缺點： "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."
優點： "Finally getting a flight the next day"
缺點： "My seat was given to someone even though I still had time to make the connection."
缺點： "Why is my passport number wrong?"
優點： "The number of take offs equaled the number of landings :)"
優點： "crew was nice"
缺點： "food was dry"
優點： "Clean plane. Left on time. Better than average legroom."
缺點： "Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport."
優點： "I liked the price of the trip and free hotel for long transit time."
缺點： "Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem."
優點： "The flight crew was kind..really hard working.."
缺點： "I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare"
優點： "I liked the plane. 787’s are the smoothest rides."
缺點： "Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn."
優點： "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
缺點： "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."
缺點： "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
缺點： "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
缺點： "Nobody helped me switch my flight around, I hate you."
優點： "crew provide excellent and attentive service. food is good"
缺點： "food could be better"
優點： "Two meals plus sandwich in between were enough to keep me from getting hungry."
缺點： "Boarding line was too long. There was no grouping which means there was a bit of disorder. A check-in counter agent was super slow. Other agents had a supervisor watching over their shoulders so they were much more efficient. The flight ran out of hot tea... but got refilled later. Need more tea cuz most passengers were Chinese."
優點： "Crew are nice and friendly."
缺點： "Not a nice experience for a 5 hour flight. I don't understand the comments people are posting regarding the entertainment, it was just one poor Chinese movie, no choice at all. Food was poor. Seats were old and not at all spacious. Thankfully i had an empty seat next to me. This was just like a regular China domestic flight."
缺點： "The front dest and customes have horrible attitude! They will ingore you."
優點： "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
缺點： "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
優點： "The food was good and staff was friendly"
缺點： "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."
優點： "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
缺點： "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
優點： "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
缺點： "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
優點： "The offerings of beverages and the choices were good"
缺點： "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
優點： "Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full."
缺點： "It is difficult to get in touch with the English Customer service."
優點： "Crew and staff are professional and worked well together, fairly efficient"
缺點： "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
優點： "Crew was excellent"
優點： "Crew was friendly."
缺點： "couldn't book through from Shenzhen yp Guilin. Had to check-in again at Fuzhou and go through security again."
優點： "all of the Xiamen staff were really great."
缺點： "Nothing that I disliked."
優點： "Flight Attendants were nice a professional Seats comfortable Meal size was quite large for economy Domestic"
缺點： "Check In Agent said my ticket was incorrect? Had to go to about three different desks with very limited English. Had a baggage overage that I was happy to pay for but would have had to go to another desk to pay. Would have missed my flight. Hand carried 8 pieces of dry cleaning through the Airport. Not customer saavy or friendly."
優點： "International carriers kick butt on US domestic carriers. As a A+ SWA traveler, I know my 787s like the back of my hand. Xiamen had a Business class section (small & unfortunately: untested by me). Economy was as expected but imagine getting a Bao (chicken) & packaged fruit, pastries, pickled cucumbers. Hey, beats a pack of peanuts. You could also get a white or red wine (didn't try them) - all for the price of admission. Take that UA, Delta, & AA! Why can't foreign carriers bring their game to the US routes and really give some competition!"
缺點： "No entertainment (there was some fold down screens playing some ads) but the volume was so low that nobody paid any attention to it. At least someone can read a sentence in English (and there were pre-recorded anouncements)."
缺點： "The staff was rude and the flight was delayed twice."
優點： "Everything went smooth and the flight was uneventful"
缺點： "Online check-in did work for me. I had to wait in line for ticketing."
缺點： "no indication of which terminal to check in, flight was delayed, both cabin and ground crew (and chengdu airport staff) hardly spoke English."
優點： "Cheap and fast"
缺點： "Crews are not as friendly as they should."
缺點： "Flight delay was a pain from LAX to Nanjing."
缺點： "Better food"
優點： "crews are good"
優點： "Amazing crew for such a long flight. Nice to get fed too."
缺點： "On line check in could have been simpler"
優點： "Crews are good. The seat has more room for leg."
優點： "The only positive thing to say is that the flight was on time."
缺點： "* Failure at communication: At check-in we were told that they cannot route the luggage to the final destination (Shanghai). We will have to fetch the luggage from the luggage belt and check it in again at Chengdu airport from scratch. Also it was not possible to get the boarding pass for this flight online and select seats. This was brand new information for us. Nor China Southern, nor KLM nor Kayak did inform us about this at anytime. This never happened to us and if we knew in advance we would not have booked this connection (one in Amsterdam and one in Chengdu). Passengers need to be informed about this! Some people mentioned this is Chinese state policy, still not sure about this though. * Horrible transfer experience: In summary we were on ourselves, information was absent or just plain wrong by the ground staff at Chengdu airport. Which resultet in us queuing in 3 different lanes. Even in the first lane we queued, following official signs for transfer, the first staff told us we can queue here but then the lady at the counter (after 30min queueing) told us to go somewhere else instead. We had to wait in the rain to take a shuttle bus to another terminal. There we then queued at a China Southern counter, but it turned out to be incompatible with our ticket (booked with China Southern but operated by China Eastern - not communicated to us). Hence we queued yet again at a China Eastern counter which was eventually the correct one. Common to all this was the negative attitude of all staff which basically didn't care at all and were just incompetent. Note that this was not a language issue, as one of us is fluent in Chinese. * Once boarded the plane, which was 25% full, we were even disallowed to change seats due to "weight balance issue" (which seems to be just a joke given the weight of the airplane itself...). Note that the check-in agent explicitely told that because the plane is half-full we can just freely select an empty seat - yet another false information. * Conclusion: 1. Transparent information is they key for making a booking decision. 2. Do not fly via Chengdu airport. This will just ruin your trip. This airport is not ready to serve as international transfer spot."
優點： "Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too."
缺點： "Minor gate change, not a big deal. Really not to much to complain about."
優點： "The flight was fairly smooth. There was a good selection of movies."
缺點： "Coming off the plane in Nanjing was frustrating as they were totally unorganized and the plane was delayed because of this. We had to go through customs and recheck everything. We then went back on the same plane to the same seat. Kinda confusing but all in all it was okay."
缺點： "This was one leg of a 3 leg flight to Kathmandu. Whatever the rrason they substituted my contact number for my passport number and wouldn't issue my boarding pass, even showing documentation that the fault was theirs. After what seemed like forever they reluctantly issued the boarding pass after signing some waiver which I couldn't resd as it was in Chinese."
優點： "The price"
缺點： "the boarding process"
優點： "Check in, boarding, seating, service, great! I observed this crew helping many Non English speaking passengers fill out USA Customs forms. Most proactive team I have seen thus far among Chinese airlines. Airplane configuration in economy is better in terms of bathrooms for economy class than say for example..,Delta and AA in the new 787 aircraft."
缺點： "Food needs improvement. Offerings are all bad carbohydrates w no nutritional value. Breads, ssndwhiches, lots of rice or noodles w sliver of meat and vegetables, mystery over sugary beans."
優點： "I appreciated that they provided two full meals as well as a sandwich. Flight attendants were also consistently walking the aisles offering water. The movie selection was great. I have a lot of cons written down, but tbh for the price I thought it was comparable with other (domestic) flights I've had."
缺點： "There was definitely someone(s) smoking on the plane - cigarette smoke would waft through the cabin intermittently. Free wi-fi should be made available. My seat wouldn't stay reclined, so I had to push down on it the whole time. I took a flight from JFK to Taipei with a long layover in Taipei. No significant delays, but the boarding process in both areas was unorganized; everybody just kind of lines up in a large mass. Boarding doesn't actually begin until like 5-10 min before the stated departure time, so actual departure is also pushed back. However, we ended up arriving around the stated time so I guess it doesn't really matter."
優點： "Loved the service and entertainment packages on the big screens. The meals are abundant."
缺點： "The provided headphones combine background music and sound equally with vocals drowning the latter out making the audio experience unbearable. I had to use my own headphones for quality sound."
缺點： "I did tell the lady in the boarding area in la that we have limited time to cacht the other conection fly to phuket from chengdu. She ignore us and say we have enough time. Of course we miss the fly because a delay in migration in China. And this was a ticket of the same Airline. No one help us and even speak english. We were stuck in china for 24 hours and the staff in the airport threat us like homeless. It was worst The experiencie of my life"
優點： "2 meals included and a glass of wine! Makes the 8+ hour flight easy. The flight crew was very nice. My personal headphones worked just fine for the in-seat entertainment options."
優點： "The flight attendants and ground staff are always friendly and helpful. I get great deals on China Eastern flights.I just went to Honolulu from Taipei for less than $700 USD I just hate that long lay overs come with it."
缺點： "I hate that in order to get great prices flights you have to have crazy long lay overs. For example my flight to Honolulu layer over in Shanghai for 21 hours. Before my flight f4om Ningbo to Taipei, I had a 10 hour lay over. I spent more time waiting for flights than actually airborne. I honestly never enjoy the main entres of the meals on this airline."
缺點： "This ridiculous airline and it's rude, obnoxious staff in Chengdu made a mockery of my friend and I (two 21 year old American girls traveling alone). We had booked round trip tickets back in October 2017 that included a 1 hour layover in Chengdu first, then a 7 hour layover in Shanghai on our way to Bangkok for a trip in Thailand. That was fine with us. Then all of a sudden it changed to a 6 hour layover in Chengdu then an 18 HOUR layover in Shanghai. We decided to deal with it and get a hotel room in Shanghai, no big deal. After a great trip in Thailand and leaving fine from Bangkok to our first layover in Chengdu, that is where the nightmare started. First off, going through Chengdu customs, I don't know if it is because Americans do not travel through there a lot, but the officers pulled us aside and were passing around our American passports around their staff, taking pictures of them with Iphones before handing us "in-transit" paperwork to fill out. As weird as that was, no one really seemed to speak english and we just wanted to get away from them and get through. When we went to the check in counter, they handed me a boarding pass for our flight at 1:50 that afternoon, but then proceeded to tell my friend that she wasn't on a flight until the next morning at 7 am out of Chengdu and our original connecting flight out of Shanghai at 11:50 the next morning was now at 8 pm for her. What could have been simply fixed like it WAS after calling priceline and our travel agent, the staff at the ticket counter and a representative over the phone made our lives living hell. They barely spoke english and the ones that did were very rude to us, saying that they couldn't help us and put us on the phone with China Eastern. FOR AN HOUR AND A HALF we were on the phone with a representative who was talking us in circles, telling us that there were no available seats on the 1:50 and that he could get her on the next 3:45 out of Chengdu, then put us on hold to come back and say he couldn't only change 1 domestic flight in China, but would have to cancel her flight to NY. When offering to pay to just DO IT and get out of china, he said that if he were to cancel it and take our credit card info, it "may or may not go through" and if it didn't she would be stuck with no flights. When asked how that made any sense, he proceeds to say" Because miss, our system sucks," and other rude things like "Why can't you just keep your flight and meet your friend in NY." then him along with a rude ticket counter guy say that he could help us if we took 5,000 yuan out of the bank and paid them cash. TRYING TO SCAM US. After all this drama a simple call to priceline was able to fix the problem no payment involved, and there WERE available seats on all the flights and a domestic flight could be changed. LYING, SCAMMING, RUDE, individuals. Definitely worth a little more money to take any other airline BUT THIS ONE."
優點： "Airline personnel very helpful. Plane was clean."
缺點： "Finding China Eastern in very large terminal. Almost no signs in English."
缺點： "This flight was delayed 12 hours. They kept the passengers in a terminal that was partially open to outdoors, and this was in the middle of winter and it was only 35° F. In fact the reason for the delay was because of weather. When asked about a Plan B, they talked in circles and gave us no real answers. Every hour they said wait another hour and this went on for 12 hours. Had they just cancelled the flight early on and made other arrangements, passengers could have gotten out of the cold and gotten food for themselves. When told that people were hungry and freezing, instead of moving to an indoor heated terminal, they simply brought down airplane blankets which did little, and a case of water bottles and airplane food to which they only passed out to the Chinese passengers and when any nonChinese passengers went to get food or water, there were turned away. I truly have never experienced anything in my life like this. It borderlined on inhumane. Worst experience of my life. Do not ever fly China Eastern."
優點： "Continue to keep up the high standards! Clean bathrooms! English speaking FA's! Boarding that is a breeze!"
缺點： "What's not to like? They have it down!"
優點： "Pleasant. Clean. Entertainment worked. No real. Complaints."
缺點： "Are seats ever comfy in economy? These were nice and clean."
優點： "The price"
缺點： "The food, the blankets, the entertainment selection, the headphone quality, the boarding procedure"
優點： "Nothing about this experience was acceptable nevermind enjoyable."
缺點： "Due to some strangely worded "regulations" regarding layovers in China I was barred entry to my flight. China Eastern made no effort in helping me; essentially pointing the finger at the online booking agent (Kayak/Justfly) who in turn, pointed their fingers back at the airline. All parties refused to process my ticket OR refund my cost. Eventually I bought an additional ticket directly to the city of the final leg of my itinerary so as to avoid the visa restrictions on multi-city layovers. Only to find that China Eastern would NOT honor the ticket from Kunming to Vancouver as I had not been on the first two legs. Again, no solution was offered and no refund provided from China Eastern, Kayak or Justfly."
優點： "The overall service from arrival in Shanghai to arrival in Taipei. Everyone was so helpful and I got good direction from staff because of my language barrier."
缺點： "Just the long wait at the airport but still it wasn't too bad."
優點： "The people were friendly and helpful. They genuinely wanted me to feel comfortable. This gets a double thumbs up from me!!!"
缺點： "There were no problems with anything. I would gladly take this flight a bunch more times."
優點： "Great service, start to finish. Food was good, great hostesses and hosts, smooth flight."
優點： "the service was outstanding"
缺點： "the temperature control in business class was very poor, it was too hot for the duration of the flight. 2 requests were made to improve and the staff tried, but it was uncomfortable."
缺點： "Delayed flt"
缺點： "They lost my bag and didn't know where it was until 4 days after. They were slow and not very helpful."
優點： "Not much.."
缺點： "The food, poor selection of movies!"
缺點： "The plane has delayed"
優點： "Food is good. Also, providing a real meal during a less than two hour flight is not common nowadays."
缺點： "Departure got delayed. Had to sit in the flight for 30 minutes on the runway."
缺點： "We didn't know movies were available until we saw others' screens when we were exiting the plane."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "Flight was delayed and no heat in the gate area so we were freezing and could not get food. Food on the plane was horrific. We had a stop where we were not supposed to get of the plan, but we had to get off and go through customs. I would not recommend China eastern to anyone."
優點： "The flight was fine - the crew were very attentive and everything went smoothly."
缺點： "There was an employee of China Eastern at the gate to the plane taking people's water and telling them that they could not bring water on the flight. There is no way that is legit or ok, especially when water is sometimes hard to come by because staff members are busy and only give you a small amount each time they come around."
優點： "Very bad service."
優點： "service and crew were fine"
缺點： "Flight was a mess, boarding process a mess, we departed late and arrived late, no one gave an status update to the customers, I didn't like this experience"
優點： "Price was good Seats were comfortable Staff were very polite and multilingual"
缺點： "Notable delay when taxiing Not allowed to use cellphones at all (even with airplane mode), which is a weird rule that caught me off guard. Couldn't read as a result. Entertainment system was very buggy, which made the cellphone rule more frustrating. While they're generous with giving food (got food on a 2.5hr flight), the quality is worse than most Western airlines. They also woke me up two or three times to shift how reclined I was, which hasn't happened to me on any flights in the past. In both legs of my journey, overhead storage bins opened during landing, which was pretty scary. Someone almost got knocked in the head by a huge bag on our arrival."
缺點： "Awful flight, this domestic flight must be one of the worst you can take in China, won't do it again, seriously uncomfortable, awful food, crew in bad mood, no entertainment, no flight status update, seriously I hated this flight;"
優點： "That I wouldn't have to pay for luggage to Manila,but never happened"
缺點： "The fact that I was not allowed to board plane,that ticket was sold to me with airline knowing an American can not have a layover of more than 24 hrs, that my son whom I never got to see be born had to be without his dad longer now and that airline would not give waiver voucher so that I'd be allowed full refund...both staff at airport n corporate have no communication with each other...corporate said because I'm an American citizen I'm allowed to pass threw but airport said corporate was wrong"
缺點： "The flight was late for an hour and half to start with. Then after we boarded, we got stuck on tarmac for another hour and half. They claimed it was due to tower's traffic control. But Nanjing Airport was not that busy. Although it was drizzling, it was not windy at all. Soon after they announced that there would be delay, they decided to serve meal while the plane was on the tarmac. A new experience for me. On top of that, the passengers were noisy."