優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Delayed 2+ hours"
缺點： "Sits not suitable for long distance travel"
優點： "Crew was good"
缺點： "No tv in seats"
優點： "honestly, nothing..."
缺點： "there was a huge delay and we got no real explanation or compensation"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Volume of the PA was so loud it was painful"
優點： "Very nice flight. Comfortable as well. Courteous and attentive crew."
缺點： "The food was awful if you didn't like curry or cheese (my husband and son didn't eat and it was a 9 hour flight). The landing was aborted after the wheels were on the ground. We came down way too fast and hard, and had to take off again and ascend very quickly. Circled an additional 25 mins before landing again."
優點： "Excellent United customer service, Reagan National, ease of check-in"
缺點： "The aircraft was older, but United is in the process of renewing their fleet."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "Late flight. No support to find back-up flights. No help with tips of how to navigate chicago airport to hopefully get to connecting flight in timely manner. Shuttle service could have been mentioned. The area of the airport I would need to get to in Chicago was not known. Although thr flight to Chicago was by far not full Iwas denied my request to take my roll on on the flight. It fits under seat. I am 70 and had to run across the airport."
優點： "On time and smooth boarding process."
缺點： "Being charged for directtv while on board. This should be included in ticket."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The price!"
缺點： "Our flight wasn't on a Brussels jet, but United Airlines. It wasn't only a different carrier, but a different flight number. We only learned of this when we weee rising to OHare and asked a United Airlines pilot about it. He directed us to the right place. In London our itinerary indicated a flight on Lufthansa, but it was United and a different flight number, too. This is confusing and the practice needs to change!"
優點： "Flight attendants were very nice"
缺點： "The overhead a.c. spout didn't work. Plane was very hot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Great experience overall"
優點： "I like that since the fight wasn't full, and I didn't know until after I bought my ticket on kayak that I couldn't change seats. The crew allowed me and my friend to sit together."
缺點： "That the window seat armrest doesn't raise to allow more room that's available."
缺點： "Delayed both th way"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The crew was nice. Coffee was great."
缺點： "The plane was dirty. Doesn't look like it's been thoroughly cleaned in ages. My seat was broken. Had to sit upright the entire trip. Bathroom door wouldn't stay closed."
優點： "Movies on personal device"
缺點： "Newark's security line is a logistic horror"
缺點： "Crew and food could be better"
優點： "Didn't have to check my roller bag. Arrived 30 minutes early and didn't have to wait for a gate. This may neve happen again."
優點： "Crew were all friendly and trip went very smooth in the air. Havent flown for years so computer checkins were a bit overwhelming at first but staff again very helpful. thanks for a great experience Mildred Johnson"
優點： "3 hous of waiting after our original departure time. Gave us free tv though so that's nice."
優點： "OK until we boarded."
缺點： "My flight out of Chicago was cancelled. I hate when they lie to you that it was weather related. At the time of my flight to White Plains at 1:50 PM there was no snow in Chicago or at White Plains, Moreover the 6 PM flight left to White Plains when it was snowing both here and there. The only option given to me was standby on the 6PM flight. So, I had to cancel my flights and it ruined myu weekend."
缺點： "No mechanics available and had to send for some, taking 5 hours. Didn't get to destination until late at night and missed my event."
優點： "The crew was awesome! Very friendly and genuine."
缺點： "I didn't like that when I checked in at the Sky Cab at the curbside in Honolulu, she only printed the first half of my flight. She was unable to print my connecting flight. This caused me stress and delay!"
缺點： "The gate was so small there was not enough seating for the number of passengers. That coupled with the flight delay made for a bad experience at the airport."
缺點： "The first leg of my flight, the Madison to Chicago portion, the flight attendant was rude and most unhelpful. We were flying a smaller play and my carry on would not fit in the small overhead compartments. When I informed him of this, and let him know I was getting off the plane to have my bag stowed he was very rude. When I returned back to my seat he made a snide comment to me ask well. The other 3 flights were great, flight attendants were great and no concerns or complaints."
優點： "Flight was on time, walked right up to board. Crew friendly and helpful Baggage was unloaded quickly and all bags arrived"
缺點： "I was upgraded to first class. This was the first time this has happened to me, and I was excited. I had a great experience there and am grateful for it! The trip was quick, with low turbulence and no air pockets. I felt good. Thanks."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I liked that I was given spacious accommodations for myself and my service animal."
缺點： "I didn't like that we then sat on the plane for 2 hours, then had to get back off. I don't really blame United Airlines for this because there was a storm. But if Kayak wants me to rate the flight I'd have to say it was bad because it didn't even occur."
優點： "No entertainment/ food offered as it was a short flight."
優點： "I made my travel arrangements and had plans after i had landed but had to cancel my plans due to having to get on a different flight and not landing til almost 9 pm"
缺點： "Having to change all my plans due to flight switch"
缺點： "People were not told where to get their transfer boarding passes until last minute. Security check of "random" passengers was overboard. I wasn't one of the passengers who had to undergo the extra security at the gate, but felt bad for those who did. Completely unnecessary.."
優點： "Comfy seats and the attention of the staff was great"
優點： "Seats were comfy, and the snack (caramel-filled waffle cookie) was a nice little treat."
缺點： "I didn't know to download the United entertainment app in advance. Once I found out at boarding, it was too late."
優點： "Here's the situation- There are massive storms across the state, massive delays across the nation, and a tiny airport packed full of people. All the things needed to make a horrible flying day an even worse day for customer service. BUT the flight crew and terminal teams did an amazing job keeping things together and keeping guests happy. They communicated all the information they knew in a timely manner, and made sure to correct any connections that needed to be processed before the plan landed. Also they kept their calm as people flipped out."
缺點： "I didn't lol the size of the white planes airport. That plan could hold about 150 people at best.... There was at least 600"