優點： "Just normal..."
缺點： "Improve Leg room"
優點： "The food was especially good for such a short flight."
優點： "The service was quick and friendly."
缺點： "Maybe a great selection of in flight movies would be nice. (For longer flights)."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
缺點： "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."
優點： "The flight was shared with Delta airlines on a Delta plane, terrible arrangements. Small seats, poor service, poor entertainment, very bad experience."
缺點： "It could have been better if it was a Korean Air flight."
優點： "The flight was comfortable and service was good"
缺點： "In flight entertainment movies were limited"
優點： "Friendly staff."
優點： "Service was great. Food was good."
缺點： "I missed my flight on my way to the destination and I could not find a way to contact Kayak.. Because of my missed flight my flight return back I could not take it either. How can I get refund for a flight I could not take?"
優點： "The flight attendants were very attentive, I just thought it was weird that they aren’t allowed to take pictures? That was the only strange thing. Overall one of the best experiences with an airline compared to most. Probably because of the unlimited tasty beverages ;)"
缺點： "Strange that flight attendants can’t take pictures like stated above. And the video games are horribly outdated!"
優點： "Selection of movies are great. They are new release and blockbusters"
缺點： "Its just because a 16 hours total flights. My body is sore from sitting long time in small seats and not a lot of room to move around."
缺點： "They need to offer more water on the flight. Had to keep asking."
缺點： "Old aircraft, tiny seats"
優點： "Got the seats we wanted. If you are travelling with an infant this is top priority and they delivered"
缺點： "Flight delayed by an hour"
優點： "Overall flight was awesome"
缺點： "Would suggest a footrest to the economy seats and provide in-flight wifi."
優點： "After waiting for 5 hours on the airport, was happy to get in the plane. Business lounge is mediocre and over crowded."
缺點： "Flying form LA Had to wait an hour in the air pane for a gate to be assigned in Seoul. It was due to weather issues but crew was not very informative. Connecting flight was delayed by four hours and crew was not sure Did not inform when the flight will leave. Passengers from another delayed flight gathered around our gate and blocked us from entering boarding our plane. They were demanding that our flight should be canceled and didn’t let us board. Security was present they were taking notes but never intervened. This is the first time I have experience this type of chaos on an airport but from the signs posted, it appears that it may be normal situation and this airport. Didn’t expect I will have to push through a mob to board the air plane."
優點： "The Service"
優點： "I love that you get meals and snacks. A lot of airlines really skimp on this, and you are left miserable, hungry, and thirsty. Korean Air will bring you drinks outside the service times set. Free additional bottles of water as well. The service is excellent, the meals are good, and I absolutely love that you get slippers, toothbrush, toothpaste, and even free headphones should you forget yours. Top service! Good meal portions! I also like that you have 3-4 different meal or snack options each service. CLEAN BATHROOMS!!!! Also, the flight attendants are very polite and courteous. You never feel like they just don't care. They even help with families traveling with small children. A+ guys!"
缺點： "I really have nothing negative to say about this airline. They are my favorite, and I fly with them every time I am able, 7 times international to date."
優點： "On time, clean, friendly, comfortable, helpful."
優點： "Flight attendants were very nice."
缺點： "Movies are old"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Great food and service and comfortable seats"
優點： "With three little kids it was nice to be able to load early"
優點： "They were helpful in getting us on and off the plane. My daughter spilled a drink and they quickly gave me napkins and wet towels to clean up. Also, the plane had great leg room!"
優點： "Good time management"
優點： "food selection & crew courtesy"
優點： "As good as Economy gets. Blanket & pillow, slippers and toothbrush; clean bathrooms; decent legroom. Would fly them any time."
優點： "Service was great"
缺點： "Cleanliness - not as clean as outgoing flight"
優點： "Aircraft was extremely comfortable. Check-in and boarding process very efficient Service was amazing!"
優點： "Everything was perfect!"
優點： "upgrade the food quality"
優點： "see above"
缺點： "Would love more Movie and TV options, especially light of the length of the trip"
缺點： "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
優點： "Excellent service from staff. Always with a smile. Food was exceptional!!! They even serve icecream on board!!! Food and drinks kept on coming."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Great value plus layover hotel bonus"
缺點： "It was all good"
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
缺點： "Boarding and long waiting time after arriving at the airport"
優點： "Generally, i liked the flight. We were granted our request for a change in seats when i found out that me and my husband were not seated side by side."
缺點： "The entertainment has limited choice of movies."
缺點： "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
優點： "same as above"
缺點： "same as above"
優點： "Friendly crew and the airport in Incheon. Though our layover took 15 hours, I was able to rest in their lounge on second floor and able to took a nice shower too. I will fly Korwan Air again. Only one thing, please improve the quality of food, other than than that it was excellent experience!"
缺點： "The food needs to be improved."
優點： "It was all good. Really no complaints."
優點： "It was ok."
缺點： "Not enough entertainment for a 10hr flight."
優點： "Always enjoy the care and treatment provided by Korean Air. They know how to pamper. Thank you KOREAN AIR."
優點： "I had a great flight good service and excellent food."
缺點： "No complaints"
優點： "Both my children had problems at check in. They could not be checked they to Bangkok due to some admin error."
優點： "Crew and service was solid given the covid restrictions."
缺點： "offer coffee at least"
優點： "Good range of entertainment, comfortable seats."
缺點： "Some dinner choices had become unavailable by the time I ordered."
優點： "The crew looked tired and somewhat friendly. We were delayed about 45 mins and they really didn’t communicate much the Captain did. On the ground we had to wait 20mins for the jet bridge and the door to open and no one said anything. The plane was shut down and turned on again too."
缺點： "More communication with the passengers would have been a bit better !!"
優點： "The crew tries."
缺點： "Planes are just uncomfortable and the airlines have a monopoly on long distance travel."
優點： "Regular delays. This one by 2 hours. Easier to fly a different airline."
缺點： "Just the chronic delays. It’s a good airline, great crew. Tired of damaging delays without compensation."
缺點： "Actually having a flight to Charlotte. They delayed flight without much warning... actually, they were delaying/cancelling many flights without warning most of the day. Long story short, I had to get a ride to LaGuardia, to catch a different flight. That flight got delayed when boarding"
缺點： "Usual uncomfortable seating. Plane was not pulled into a gate. DCA should be an embarrassing operation for American."
缺點： "AA has a tendency of delaying flights."
缺點： "American’s little buses at DCA suck. Why should I have to wait for everyone who gate checked a bag to get to the terminal? Let me walk to the terminal, get more buses, or get more gates."
優點： "We’re able to get a different flight after ours was re-scheduled several times."
缺點： "Re-scheduling was later then earlier then later, hard to plan’ Comfort: airlines should have a bill of rights for passengers."
優點： "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
優點： "One plane had comfortable seats, with adjustable headrests."
缺點： "The first plane had very uncomfortable seats that do not really lean back and no charging ports for devices. No free WiFi."
缺點： "The airline left my luggage behind at dfw"
缺點： "Confusing in LAX as to where to go for the flight"
缺點： "Announcements were way too loud and they kept trying to sell us their new credit card. Bad enough being crammed into a tiny seat, but then you don't get any peace and quiet."
優點： "Excellent experience despite short weather delay. Outstanding flight crew"
缺點： "delays were horrible."
優點： "Boarded too early and left late. Long delay waiting for bus to terminal in DC"
缺點： "Comfort, timeliness."
優點： "Service was fine and the crew members were professional. Everything you would expect in a standard flight"
缺點： "Price tag to travel within the country was more expensive than transatlantic flights despite leaving from a major hub. Wouldn’t allow carry lbs either. If you’re going to fly basic economy, might as well just do spirit and save several hundred dollars."
優點： "The option to hear the flip down LCD screens. Though I didn’t use them."
缺點： "The lady next to me taking up my seat and a quarter of each seat to her side. The person in front of me never putting their seat all the way up. Couldn’t hear the crew when asked a question."
優點： "British Airways I feel did everything to make it as best as possible."
缺點： "American Airlines (British Airlines partners) are a horrible airline. My 8 am flight has a mechanical issue. Which they kept up on the plane till 11. Now no mater what other plane I catch idmiss my connection in Dallas. Which means I don’t get to Paris on time. Which ruined my plans to surprise my gf and propose to her. It took one call to British Airlines to get me rebooked. Something american was taking hours. I still won’t make it on time but at least I’ll make it. American then misplaced my luggage and it took two hours to retrieve it. Turns out it was sitting behind the counter the whole time the kept telling me it would be on the baggage flame area."
缺點： "Tight seats, return was late missed connection had to spend the night in Charlottte."
優點： "The service and the food"
缺點： "Seats are on top of each other, very close space, too many people in that flight or should I say, too many seats for that short of space"
優點： "Service and amenities"
優點： "Flight was on time"
缺點： "No individual movie screens and no way to connect to the one movie on the flip down screen since I didn't have the American Airlines app."
優點： "Nice plane"
缺點： "Slow set up of gateway upon arrival"
優點： "Excellent staff"
優點： "Short flight"
缺點： "Numerous delays."
缺點： "When I finally got a seat on the plane, it was fine. The lady at the counter was very helpful!! She helped me get on a flight since LATAM had changed my flight until the next day."
優點： "Crew was friendly and professional."
優點： "Friendly and helpful crew."
缺點： "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
優點： "Early departure and arrival, mostly comfortable flight, satisfying food, helpful crew"
缺點： "I did not have the option to reserve an aisle seat in advance, and I was stuck with a middle seat."
優點： "Was fairly standard flight. Left in time."
缺點： "Was in last group and had to check carry on."
缺點： "Older American Airlines plane had the old monitors showing cabin the same movies. Difficult to see and hurt my neck. You don't expect this on overseas flights."
優點： "Crew was very helpful"
缺點： "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
缺點： "My seat belt and my neighbor's seat belt didn't stay tightened. Luckily there was no need for a seat belt, but we were very concerned. We were wondering if all the seat belts on the plane were the same. They could never hold you in with even slight turbulence."
缺點： "delayed so long we missed our connection"
優點： "AA provided free headphones, free movies, music, and such."
缺點： "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
優點： "The flight was delayed. I did make my connection"
優點： "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again."
缺點： "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again"
優點： "Staff was nice"
缺點： "Late flight and my suitcase still in Orlando (I'm in Lima)."
缺點： "Numerous delays and disappointments. Two delays before boarding. Another long delay after boarding waiting for paperwork to be completed. Long taxi period. Waited over half hour for baggage claim conveyor to start rolling."
缺點： "Co captain was late. Sat seat belted forever without moving"
優點： "There was a bit more room in the seat and more comfortable. The crew was helpful."
缺點： "The isles are far too narrow. Didn't at all care for the snack options."
優點： "Due to an earlier late flight, missed my connection, so this flight was just 2 hours later and not too inconvenient. I slept the whole way."
缺點： "Was very hot before takeoff"
優點： "Premium plus was a good deal with good seats and smaller, almost separate cabin. Food they served was okay."
缺點： "The crew, from the moment we boarded, was terrible. One flight attendant was very rude to my wife, another was rude to me. Another backed a beverage cart right into my wife as she was retrieving her bag from an overhead bin. In comparison to the two other flights we were on recently, where the crew was helpful and pleasant, this crew was cranky and incompetent. Also in comparison to Austria Airlines, United's food and beverage service was stingy."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Although in first class, the service was subpar. The attendant did not smile, told me to look in the magazine when I asked if there were any dishes without cheese . She left an empty glass on my tray for the entire flight!"
優點： "Crew was friendly and courteous."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Aisle seat"
缺點： "Snack options"
缺點： "Sits not suitable for long distance travel"
優點： "The seat for United First is really comfortable and the in-flight dinner for the route was pretty good."
優點： "Very good service"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Volume of the PA was so loud it was painful"
優點： "It got me home"
缺點： "I got bashed by the cart many times"
優點： "No issues at all on this leg of the flight."
缺點： "wish plane had phone chargers on board"
優點： "Comfortable. Good entertainment and good service. Crew was nice"
缺點： "Missed our flight from Brussels to Zurich. United said we were booked on next flight six hours later. Gave us vouchers and that was it. Went to check in and the carrier said sorry you can’t board United did not book you. The voucher just has prior info and this flight time. So we missed getting on that flight 3 total hours on the phone with United and they did nothing but put us on hold. Thank you to Brussels air who finally after many years and frustration helped us so we could leave. More than 10 hours later than we should have. Horrible experience and we lost a day of vacation and pre paid plans for the evening I will never use kayak again for international flights. As that was part of the problem per United (probably BS but won’t ever risk it again) and will never use United airlines again as their customer service and lack of caring showed that companies true colors. I hope the rest of this dream vacation is better than this nightmare was."
優點： "Actual went fine."
缺點： "Departure from ORD was delayed 4 hours!!!!!! We were not given any explanation until afterwards when I received an email saying that it was an unspecified crew issue. I was offered compensation in the form of “miles” or credit towards a future flight."
優點： "Crew was nice."
缺點： "Some travelers was not good."
缺點： "This flight was canceled without a reason given aside from "air traffic control" and we had to rebook on our own, and our rebooked flight got canceled as well and United has not offered any reimbursement for flight or hotel adjustments then made me pay three separate times to check one bag."
優點： "fast take off and good service."
缺點： "2 Hours late"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "Late flight. No support to find back-up flights. No help with tips of how to navigate chicago airport to hopefully get to connecting flight in timely manner. Shuttle service could have been mentioned. The area of the airport I would need to get to in Chicago was not known. Although thr flight to Chicago was by far not full Iwas denied my request to take my roll on on the flight. It fits under seat. I am 70 and had to run across the airport."
優點： "Flight left on time, food was yummy, great coffee and crew was nice"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "it was ok just a long flight"
缺點： "food too high"
缺點： "The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "They switched my airline from ANA to United without notifying me."
優點： "Great experience overall"
優點： "On time"
缺點： "No Free baggage no free food"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The crew was nice. Coffee was great."
缺點： "The plane was dirty. Doesn't look like it's been thoroughly cleaned in ages. My seat was broken. Had to sit upright the entire trip. Bathroom door wouldn't stay closed."
優點： "Movies on personal device"
優點： "Phone charger at every seat"
缺點： "Earphones for movie did not work"
缺點： "Didn't happen"
缺點： "We're all aware of the national "glitch" the delayed flights a couple of hours. While our plane was available for an on-time departure (UA1976) @11:35, the crew was inbound on one of the delayed flights (UA1611). United could have known as early as 7:30pm that 1611 wasn't going to make it on time to turn around the crew and would hold up 1976 as a result. Instead United didn't update passengers of 1976 until 11:55 (20 minutes after it was obvious that it was delayed and 4.5 hours after they could have known). Maybe I'm missing something, would love for someone at United to explain it."
優點： "I like nothing! From the beginning It was a nightmare. Begin with changing airlines because theirs have mechanical difficulties. We have to sleep in the floor at miami. Never again!"
缺點： "Everything! From the beginning change airlines ,sleep on a nasty carpet,rude attitude! Never again!"
優點： "OK until we boarded."
缺點： "My flight out of Chicago was cancelled. I hate when they lie to you that it was weather related. At the time of my flight to White Plains at 1:50 PM there was no snow in Chicago or at White Plains, Moreover the 6 PM flight left to White Plains when it was snowing both here and there. The only option given to me was standby on the 6PM flight. So, I had to cancel my flights and it ruined myu weekend."
缺點： "No mechanics available and had to send for some, taking 5 hours. Didn't get to destination until late at night and missed my event."
缺點： "Anything the flight was delayed a couple of times and then the terminal was changed at the last minute"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I liked that I was given spacious accommodations for myself and my service animal."
缺點： "I didn't like that we then sat on the plane for 2 hours, then had to get back off. I don't really blame United Airlines for this because there was a storm. But if Kayak wants me to rate the flight I'd have to say it was bad because it didn't even occur."
優點： "Wick & on the!"
缺點： "The one tee member kept repeating things that had been said on the intercom & then announced the wrong time when we landed. She seemed quite distracted."
缺點： "Flight was running late. I had to run to reach to another terminal for my next flight."
缺點： "WiFi wasn't working properly and the power outlet"
優點： "The boarding was good and the flight went well."
缺點： "The under seat power was difficult to find. More illumination around the outlets or a diagram showing where it is would be helpful as there is no room to look down and it's awkward to blindly pat around looking for a place to charge your phone."
優點： "Here's the situation- There are massive storms across the state, massive delays across the nation, and a tiny airport packed full of people. All the things needed to make a horrible flying day an even worse day for customer service. BUT the flight crew and terminal teams did an amazing job keeping things together and keeping guests happy. They communicated all the information they knew in a timely manner, and made sure to correct any connections that needed to be processed before the plan landed. Also they kept their calm as people flipped out."
缺點： "I didn't lol the size of the white planes airport. That plan could hold about 150 people at best.... There was at least 600"