缺點： "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
優點： "At least it was delayed so we could make it to SFO."
缺點： "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
缺點： "Flight delays are always disappointing."
優點： "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
缺點： "Several flight attendants gave me wrong drinks."
優點： "The crews were very kind and helpful."
缺點： "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."
優點： "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
缺點： "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
優點： "The food and legroom"
缺點： "More movies :)"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Very professional staff, smooth boarding process."
缺點： "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."
優點： "Never problems with JAL"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "Everything. I will fly out from Narita from this point forward."
缺點： "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
優點： "The food and movies"
缺點： "The bitchass mofo next to me who took up two seats and STILL kept touchin my feet. Fuckin weirdo man. JA is a good airline, but clowns like that guy ruin the whole flight."
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "服務 電影 雪糕"
優點： "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
缺點： "Can’t think of any thing"
優點： "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
缺點： "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
優點： "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
缺點： "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."
優點： "Really nice crew, the flight was great."
缺點： "I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick."
優點： "The drink which call Kiwi which taste was so nice."
優點： "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
優點： "Food, pleasant and helpful flight attendants"
缺點： "Long layovets"
優點： "I liked the entertainment on board."
缺點： "Airplan so old and ac not work super hot."
優點： "All were very polite and were very through when checking the cabin before departure and landing"
缺點： "Food can be better."
優點： "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
缺點： "Aisle seats not very private, remote control not intuitive to use"
缺點： "Didn't get to go. Thanks for selling me worthless insurance."
優點： "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
優點： "The food was excellent and the stewardesses were extremely attentive and helpful."
優點： "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
缺點： "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."
優點： "Food and drinks"
優點： "excellent seat space, friendly flight attendants, would fly with JAL again."
優點： "Staff was great and everything went according to schedule."
缺點： "The food was bad, but this is my first time having such bad food on JAL."
優點： "Attendants were very supportive. Food was very good."
缺點： "Restroom smelled bad"
缺點： "The main entree was not very good."
優點： "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
優點： "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
缺點： "I did have any negatives on this flight"
缺點： "Could not enjoy the music and NHK news on the plane."
優點： "Comfortable plane, good service"
優點： "Very spacious and comfortable, modern plane"
優點： "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
優點： "The upgraded seating."
優點： "JAL in general."
優點： "Clean and comfortable."
缺點： "Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service."
缺點： "Great flight, great flight staff."
優點： "Awesome crew"
缺點： "Old seating"
缺點： "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
優點： "Crew was awesome, super attentive and friendly."
缺點： "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
優點： "Crews are friendly"
缺點： "Need more food"
優點： "Friendly staff and decent size."
缺點： "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."
優點： "The crew"
缺點： "The seats were substantially more cramped than the other flight."
優點： "Outstanding service as always - ANA rocks!"
缺點： "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
優點： "I enjoy ANA and choose to fly with them, normally a good flight"
缺點： "All our issues were another passenger, not ANA’s fault"
優點： "Food and services were great"
缺點： "There were not a lot of selections on the TV."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"
優點： "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
缺點： "If the seat reclined a bit more, would be nice."
優點： "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
缺點： "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
缺點： "The business lounge in honolulu"
優點： "The service and attention of the ANA flight attendants seemed genuine."
缺點： "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
優點： "Good service"
缺點： "baggage was broken."
優點： "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
優點： "crew very helpful from check in to deplane..i would suggest when arranging seat for couples or mother abd child make sure its to gether at first check in not later at another airport which was fine they did in manila..but from chicago they cant do it have to wait in japan and almost not done"
缺點： "the smell inside the airplane"
優點： "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
優點： "Staff are super kind."
優點： "Food and service was excellent."
缺點： "Seats in economy were narrower than other airlines."
優點： "ANA crew is very hospitable."
優點： "Meals are excellent at Nippon, stewardesses so helpful and charming."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Great airline!"
缺點： "some of the gates can be long walk"
優點： "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
缺點： "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
優點： "Food was good, the crew were kind, nothing less than one expected and nothing more either"
缺點： "Not much of a choice when it came to films"
優點： "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
缺點： "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
優點： "flight attendants excellent"
優點： "Friendly and accommodating crew"
優點： "The food were good and just enough for the inflight need"
缺點： "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Great service and great food"
缺點： "No complaints from me"
缺點： "Nothing, everything was as expected"
優點： "It was an awesome flight, very nice and great service,"
優點： "Excellent crew, comfortable seat, good food"
優點： "Everyone is super nice."
優點： "The food. the personable flight attendants. The whole experience is amazing."
缺點： "Lack of English movies on the ife. Mediocre headphones in business class."
缺點： "Not ok"
優點： "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
缺點： "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."
優點： "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
優點： "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
優點： "I liked the friendliness of the staff. The overall service was very nice!!"
缺點： "The seats didn't recline at all. Normally I wouldn't care but it was a 12 1/2 hour trip. There wasn't a lot of good, recent movie releases. On other airlines there was more to choose from that were more recent releases. The food wasn't very good. It had all fish choices or beef tongue. I understand having an Asian meal, but maybe should be a more popular meal with different choices than a more eclectic menu. I noticed even the child's meal was not very kid friendly."
優點： "Overall everything was good... Good food, comfortable and new plane"
優點： "Food, service"
優點： "Great assistance to elderly"
優點： "Food and service was excellent"
缺點： "Aircraft airconditioning was quite hot."
優點： "ANA has always treated the passengers better than airlines from the United States.I avoid the airlines from the United States when it is possible."
優點： "H good"
優點： "Great service"
優點： "The crew went above and beyond the meet my needs. I requested the Cathay draft beer Betsy which wasn't loaded, unfortunately, but the crew managed to find one in economy."
缺點： "It was annoying the entertainment content on the A350 and 777-300ER were slightly different. I was watching a show but could not finish it."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Everything was on time and the food and service was good."
優點： "Yes Crew were indeed amazing!"
優點： "The whole service went smoothly without rushing."
缺點： "The original flight I listed for was canceled without any notification until I arrived at the checkin desk."
缺點： "Docking at an air bridge rather than taking a bus"
優點： "The crew were very attentive and the pods are comfortable."
缺點： "Why would I have an access to the Cathay Pacific VIP lounge at Gate 65 when my boarding is more than a mile away at Gate 3. There was a VIP lounge at around Gate 4, why was I not given access to that one? As it was I almost missed my flight because of the one mile scramble from the VIP lounge."
缺點： "The plane delay for 3 time"
優點： "Good meal and serve more food"
缺點： "Line up to the plane shouldbe in short time"
缺點： "flight lates as always"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Having a single restroom in the economy plus section had folks climbing over each other, especially the bulkhead seats, all of the flight. Even the flight attendants had to climb over the bulkhead folks feet."
缺點： "The second security check before boarding had people jumping from their seat section to be checked, as the security staff weren't concerned about people's seating priority. It also seemed a couple of economy plus ladies sat in business class."
缺點： "Delayed 1.5 hours. Checked bags took over an hour to reach the claim area (not sure whose fault this was, airline or airport)."
缺點： "Delay flight, slow"
優點： "Excellent ..."
缺點： "We were served only breakfast and lunch ... in 16 hour travel with a cup of noodles if you asked, the stewardess needed to get reminders couple of times. The steward serving food was excellent. No coffee nor drinks were offered after meals. Food was good though."
優點： "Flight was great."
缺點： "It’s nice to lay down, but it’s not completely comfortable. Difficult to get a restful sleep this time."
優點： "overall condition of plane"
缺點： "snack was too little"
優點： "thank u very much im very happy with the flight :)"
優點： "There was nothing worth liking . Plane was dirty in side . Tray tables were broken. Used pillows without hygiene sealed bags. Toilets were missing basic supplies."
缺點： "Crew was aggressive and impolite even with senior citizens . There is no point in speaking English with senior citizen of Asian decent. Making faces and giggling among themselves with a sarcasm."
缺點： "The plane couldn’t take off on time. Delayed arrival at HK and our connecting flight didn’t want to wait for us."
優點： "早餐是粥 很棒"
優點： "The excellent service offered by the Cabin Manager, Amy and her team. They cared about the needs of the passengers in the 15-hr long flight and responded quickly to requests raised by passengers."
缺點： "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
優點： "The crew are great and the food is good .Excellent service"
優點： "Newer plane"
缺點： "6,5 hrs delayed"
優點： "Smooth flight on Cathay Pacific, as usual. Great service from the crew, even in economy class. Best airline across the Pacific."
缺點： "Nothing. Everything was great."
優點： "Big thanks to the ground and flight crew of Cathat Paciic Cx 899!!! My parents flew Dec 3rd from EWR and they had an amazing experience! My dad has to be on a wheelchair and needs assistance and Cathay made sure my parents were well-assisted and comfy on the entire flight. They went above and beyond expectations!!!"
優點： "Very efficient with the timing of take off and landing. The crew members were lovely and polite."
缺點： "The time was a bit awkward esp the overnight flight back from Colombo to Hong Kong left us shattered all day long as the seats are too small and congested which makes it difficult for us to sleep or even sit comfortably. Wish they arranged the flight to earlier times."
優點： "On time. The crew on"
缺點： "No inflight entertainment. Zero. Bad. Crew is not as nice as Cathay Pacific. English not as good."
優點： "The flight was short, but still included a full meal. The flight crew was very helpful and thoughtful."
優點： "In flight service was excellent. Food was great. Good variety of entertainment options."
缺點： "The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long."
優點： "super comfortable seats, complete amenities (pillows, blankets, TV and a plug to charge your devices). flights are also on time and the food is great! I've been flying through budget airlines until now; although I flew economy with Cathay, the flight experience felt very premium."
缺點： "Row seat is tight"
優點： "No issues."
缺點： "No complaints."
優點： "Good flight. Crew busy but pleasant."
缺點： "Difficulty hearing announcements - I have a hearing deficit - so it was hard to know what was going on. Wish there was a coffee/tea service before landing after 15-hour flight to Chicago. Crew kept windows dark until 1/2 hour before landing."
優點： "Food was better than other airlines for economy price. Movie selection quite good as well as other options. Audio was good quality. Liked the maps."
缺點： "Limited leg room."
優點： "Everyone is kind!"
缺點： "Seats are terrible"
優點： "Staff Food"
缺點： "Delayed due to rain (stopped us boarding, held in skyway for 15 minutes, had to run to another gate) Poor communication on delay/flight info."
優點： "Not applicable"
缺點： "I was not permitted to check in and board because the ticket agent had incorrect information and refused to listen to my written proof of her incorrect decision."
缺點： "Good food and entertainment. Flight started in delay as usual with Turkish"
缺點： "If the disembarking didn't take 45 minutes."
缺點： "Great service, friendly team and most importantly great food"
優點： "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
缺點： "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
優點： "It was a great flight."
缺點： "The cabin temperature was a little warm"
優點： "The crew were all very nice and the food was good."
缺點： "Security in Istanbul on return flight required me to exit transfer area, pay $30 visa fee and check a set of hiking poles. This was not a requirement on the three other legs of this flight reservation."
優點： "Friendly staff, good Turkish food, plenty of movie choices, etc. Overall good."
缺點： "Seating space just too small for tall people: elbow room and front distance (awkward eating with long arms in confined space). But This is standard for most airplanes in economy class."
缺點： "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"
缺點： "Same problem as the first segment (see above)"
缺點： "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
缺點： "Would highly recommend"
優點： "I liked nothing about this flight!"
缺點： "No matter the airlines, all passengers going through immigration wait in long lines, no ropes but rather a big free for all. Push and shove."
優點： "Comfortable seats. Food wasn't terrible."
缺點： "Unannounced delays. No staff at Gate counter until the very last minute (Munich Intl. Airport)."
優點： "The flight to Munich was really good and comfortable. But the lay over was 15 hours and I not given anywhere to sleep or rest. I was told that I would be compt a room but never revived it. Sitting in an overcrowded Airport in Turkey was so uncomfortable and miserable. Boarding was very long lines and went through so many check points. But the staff was very friendly on board. Praise God I made it home safe."
缺點： "The lay over from Munich Germany to The US in the Turkey Airport was So Uncomfortable and Miserable. I was told that I would be given a room but never received it. The Airport was severely overcrowded all night and day. I was going to use Turkey monthly to go back to Germany but I probably won't now."
優點： "Every thing"
缺點： "Every thing is good"
缺點： "Horrible seats, earphones hit or miss, cabin littered throughout, staff didn’t clean up from time to time, nor check that seats were up/belts fastened."
缺點： "My only complaint would have to be that their bathrooms on the plane were a dirty. Other then that the airlines was excellent!!!! I would definitely recommend Turkish Airlines to family and friends."
優點： "Good Service!"
缺點： "Miss Plane due to long line for security check at Munich Airport. So I miss my Plane! Turkish Airline wanted to charge me $798 one way from Munich to JFK USA to rebook flight! so I book a flight with another airline in Munich way cheaper! Turkish Airways is blacklisted for LIFE! after trying to charge me the price of a round trip for a one way rebooking!"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "The food was excellent and tasty"
缺點： "Long wait for the toilet"
優點： "Great experience for my first international flight."
優點： "upon checkin I received a seat w extra legroom for both flights"
缺點： "Air conditioning was out upon boarding and went out again before landing"
優點： "The friendly and respectful and patient staff :)"
優點： "Turkish Airlines offered the best connections to Athens at the best price. Connections were very tight and coming and going worked because the planes were absolutely punctual."
缺點： "I had to check my laptop (not the airline's fault) and the procedure was more tedious than I'd like."
優點： "Entertainment System, Food"
缺點： "Leg Space, Airplane Space, Staff, 1 Hour Delay for no reason"
缺點： "Everything was pretty good."
優點： "food was great, service-excellent, friendly staff"
缺點： "flight left an hour late"
缺點： "Everything was good"
優點： "Food was very good"
缺點： "the smell of the airplain was very bad"
優點： "The fact it took me where I wanted to go"
缺點： "Food sucked barely ateable, entertainemnt was such an old school. There were hardly any new movies plus they had one two international movies n the rest was from 90s."
優點： "Plane was new and clean. Food was fresh and tasted good. Entertainment included a wide variety of new movies and TV shows."
缺點： "Service was mediocre and poor at times. The staff did not communicate with the passengers. There was an hour delay in take off as we sat on the plane and no explanation. There was also some delay in landing which seems due to poor weather but not communication. They seem nice but could use better training."
優點： "the service"
缺點： "the entertainment"
優點： "Liked the food and service"
缺點： "I didn't book any flight. Don't know why you think i did. I hope the actual person who booked had a nice uneventful travel experience."
優點： "Standard business seats for short distance. Roomy seats ( business class) . Good service with breakfast."
缺點： "No entertainment system in seat"
優點： "Crew were very nice and professional."
優點： "was no kosher food"
優點： "Nice clean airplane. Lots of good food and amenities for the price"
缺點： "Staff is a bit rude"
優點： "The entire experience was great, good meals, great entertainment system, wifi on board, great attention."
缺點： "The seats are not the most comfortable for such a long flight. My seat would not recline which made the super long flight feel even longer."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Loved the clean atmosphere and friendly staff."
缺點： "Nothing I didn't like."
優點： "Not much."
缺點： "Starting with the check-in process. It's the 21st century, people should be able to check in electronically. I was traveling with one other person. For whatever reason the seats were not next to eachother. Flying to Munich they were nice enough to look for seats next to eachother, to no avail. Not this time around. The check in line was horrendous, security was horrendous, and the gate process could not have been worse. The service was bad. Requests for water took 15+ minutes to be fulfilled. I also noticed there were not enough non-beef meals on the plane for those who requested with it. Then we landed and the nightmare...continued. Taxiing took 40 minutes. They brought us to three different gates before finally disembarking onto the Tarmac."
缺點： "The absolute worst airline we have ever flown with. Will never fly with them again."
優點： "i liked the entertainment worked well and everything was fine"
缺點： "I hated waiting before boarding it took forever it was very unorganized and the people were rude and yelling to customers"
優點： "Great hot meal and in-flight entertainment Comfortable seats"
優點： "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
缺點： "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
缺點： "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
優點： "Everything works and quick to get to destination."
優點： "Good amount of space on the plane, lots of movies to watch, good food and drink."
優點： "KLM STAFF WERE VERY PROFESSIONAL"
缺點： "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
優點： "The crew was pleasant"
缺點： "Baggage checkin & flight boarding was slow & disorganized."
優點： "Crew helpful. Food good."
缺點： "Better range of movies please"
缺點： "Head support for 6 feet plus people on seats would be good"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
優點： "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
缺點： "If I knew how to recline my seat earlier. I did try several times"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
缺點： "Transfer point needs upgrade."
優點： "Good food, friendly service"
缺點： "More trash pickup; only one round of beverage service"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
優點： "The service"
缺點： "The seats"
缺點： "Nothing special"
優點： "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
缺點： "Except for the man next to me - great!"
優點： "Comfort was better than on the previous Dash-8. Food was OK."
缺點： "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
缺點： "Food had only vegetarian choices. No charging place and ambiance was noisy"
優點： "Great food"
缺點： "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
缺點： "They have mabaged to lost my luggage"
優點： "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
缺點： "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
優點： "Service, technology"
缺點： "Could not print by boarding card and was not allowed to board in Amsterdam"
缺點： "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
缺點： "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
優點： "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
缺點： "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
優點： "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
優點： "On time"
優點： "Airlines issue"
缺點： "Profiling certain customers"
優點： "My bagage broke"
缺點： "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
缺點： "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
優點： "Easy Boarding"
缺點： "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
優點： "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
優點： "The included snacks and the seats."
優點： "Great food"
缺點： "Sears we're toooo small"
優點： "The crew service is impeccable. Ground services very friendly and professional."
缺點： "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
缺點： "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
優點： "On time."
缺點： "No negative"
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
缺點： "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
優點： "Wide selection of entertainment, food was good."
缺點： "Boarding unorganized, but that may have been more of a passenger issue then KLM"
優點： "It was a short flight so it was O.K."
缺點： "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
優點： "Service was good"
優點： "Food and drink service"
缺點： "Boarding pass facility"
優點： "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
缺點： "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
豁免更改費用。 搜尋 慕尼黑出發的彈性機票