優點： "Friendly and prompt attendants."
缺點： "I couldn't ask for anything more from American than what was provided"
優點： "Crew was very friendly. Connections great"
缺點： "Seats very uncomfortable."
缺點： "My flight from LAS to LAX was excellent, it was a larger plane , full and was able to stretch out. I would love to fly American Airlines more but flight times for my destinations are not always the best."
優點： "Miserable all around experience"
缺點： "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
缺點： "Nothing evething is ok"
優點： "The crew was incredibly attentive and helpful."
優點： "Good crew"
缺點： "My tv monitor did not work."
缺點： "Flight delay"
缺點： "Full can of soda"
優點： "Whole row to myself. Greqt movie, in early and informative pro of a captain."
缺點： "Leg room. But you know that"
缺點： "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
優點： "Everything was excellent"
缺點： "O prematurely had to check my carry on when there was room to bring it on board with me"
優點： "The crew was amazing, considering the late flight & full plane."
缺點： "Took forever to get the bags"
優點： "Much better the typical American cattle class. Qantas actually served real food. Cabin was spacious."
優點： "Everything was perfect"
缺點： "Baggage was not that faster but was still okay Although improvements will be great"
優點： "On time professional staff"
缺點： "Old plane for this fight."
優點： "Would fly again- irritated at how does a flight manage to get overbooked"
缺點： "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
缺點： "The stewards on American Airlines are literally scary to talk to; rude and unprofessional."
優點： "They rerouted me so I at least salvaged some of my trip."
缺點： "They rerouted me for no reason making me miss my reunion."
優點： "Fast and much more efficient than the previous leg of our trip"
優點： "The fact that they re-booked without me having to contact customer service."
缺點： "The connecting flight was cancelled while boarding was in progress at the start of the journey."
缺點： "Bought 2 tickets but seats weren’t together poor service"
優點： "Seats were reasonably comfortable"
缺點： "My console did not work for the entire flight, including the overhead light and hellp/call button. The screen in front of my seat displayed error messages for the entire flight of 8 hours, from the time I got into my seat until after landing. I asked the crew about it before take off. Nothing they did fixed it, not could the screen be turned off completely to avoid scrolling messages for 8+hours. During the flight I was told it couldn't be fixed until after landing. In that case why wasn't it taken care of before my flight ever started? Anyone inspecting the plane properly in between the previous flight and mine would have and should have seen the same error messages on the screen I saw, and resolved it then. ''Hot'' food in the main meal was salty and lukewarm. Also irritating that flights for 3 people booked 5 months ahead of take off with no option for us to choose seats should end up with 3 separate seats at opposite ends of the plane. Should automatically assign seats together for people booking that far out, on a first come first serve basis or allow seat assignment at time of booking by the customer. This flight was about the typical experience most passengers have come to expect from companies who have too much power and really don't care about the customers they are supposed to serve. This is not a reflection of the actual crew on the flight itself, they were average, not bad, but not great."
優點： "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
缺點： "A long delay. Patience is everything and the staff and crew were very friendly."
優點： "The comfort..the movies."
缺點： "No outlets. Poor options for vegetarians"
優點： "That we made jt"
缺點： "Flight crew was rude said things weren’t their job such as handing out custom forms just overall a terrible flight."
優點： "Staff and Entertainment"
缺點： "Back row, but someone has to sit there :)"
優點： "The staff was very helpful"
缺點： "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."
缺點： "How much tighter can they cram us? I'm 5'11" and 185 pounds and was too wide for the seats!"
缺點： "The changing of terminals in Philadelphia but was not the airlines fault."
優點： "It makes such a difference when the attendant is happy and clearly enjoying her work and trying to make a difference. A fantastic boost after a long flight"
缺點： "Good flight!"
優點： "Early arrival"
優點： "Wonderful, again. Will fly American any chance I get!"
優點： "Free entertainment and food. Timely departures and arrivals."
缺點： "Went to Iberia desk to check in only to be told to go to AA desk instead at a different terminal. Directions could be clearer."
優點： "Got to pick my seat. Got food. Spacious. Timely. Friendly. And best of all.. the middle seat was open and I got some extra leg room!"
缺點： "Hey for airplane food I can't complain. Especially since I didn't even know I'd be getting any. (For free!). The chicken and mashed potatoes were a little funky but still ate and enjoyed it."
缺點： "Operated by American Airlines and the service was poor The air attendants just threw the food down and the flight was not even full Had to pay for drinks- never have to do this on British Airways. Not equal service considering they are partners"
缺點： "Gate was changed, then flight delayed, then maintenance was required on plane further delaying, then once arriving on an already warm plane, another flight made it to our gate first so we had to sit for over 30mins on an un-air conditioned pressure cooker. It was 80 degrees outside but much hotter inside the plane. Quite miserable. Overall it was over 2 1/2 hour delay."
缺點： "2 hours late. Kept moving the boarding time by 10min"
優點： "Staff was pleasant and efficient. Schedules met my needs."
缺點： "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
優點： "On time, easy boarding"
缺點： "Too cold."
優點： "The crew had Halloween candy they bought themselves. It shows they care."
缺點： "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."
優點： "More spacious seating."
缺點： "All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?"
缺點： "the flight was 4 hours late. we were constantly shuffled to different gates. the internet on the flight didn't work."
優點： "Easy boarding"
缺點： "Crew did the minimum, when I asked for a water an hour after the beverage service the flight attendant became clearly annoyed. I did get the water. This has happened regularly on other United flights that I have been on. It seems to be a strategy to discourage passengers from asking for anything."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "My luggage is missing. It would be better if it was not missing"
缺點： "Make sure you bring your own device for entertainment"
優點： "Food and entertainment"
缺點： "Flight was delayed due to weather"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "The crew was friendly and courteous"
缺點： "The seats"
缺點： "Sits not suitable for long distance travel"
優點： "Clean Friendly staff"
缺點： "Taking off on time - pilot got stuck in traffic on the way to airport. This caused us to miss our connecting flight. It is very unprofessional."
缺點： "If the flight had not been cancelled!"
缺點： "Very turbulent day."
優點： "Everything was very nice."
優點： "Everything smooth! Yes, a couple younguns’ a little on the cryin’ side... but everyone has to get through that sooner rather than later (and, BTW, they had incredible legroom in Economy so whazzup with that???)."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Friendly staff"
缺點： "Delay, delay, delay, missed connection"
缺點： "We were delayed over 3 hours due to a mechanical issue."
優點： "all smooth"
優點： "fast take off and good service."
缺點： "Curb side crew"
優點： "Crew was very professional. No issues."
缺點： "There couldn't be less seating space. I get the need to maximize seata, but come on."
優點： "Flight attendant"
缺點： "No door operations"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "I know it’s out of the hands of the airline but we were delayed due to weather. Luckily they booked us on another flight but it was the next morning."
缺點： "I know there are clauses saying that United does not have to do anything to accommodate you if it’s bad weather but we did not get anything for our inconvenience. Most airlines will seem to help you with hotels or food and whatnot if you had to be rebooked. We ended up booking a hotel through the Hotel Tonight for a great rate although it’s unrefundable. Turns out we get to the airport and our original connecting flight was severely delayed and we would have made it on to that flight. So either way we were stuck with a loss."
缺點： "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."
優點： "Boarding was easy and smooth. Even the seats in economy had plenty of leg room."
缺點： "I am not a fan of United WiFi. I was never able to watch more than five minutes of anything before the program had "unfortunately stop responding""
優點： "No one sitting next to me."
缺點： "I need more room."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "They were not on schedule and I missed my connection. They said it was not their problem and can't compensate me. On top of all that they were rude!"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Not happy. Can't afford such high fees to reschedule flight to see my 82 yo parents. I would have to fly first class to have room for my broken leg now. Doctor won't approve flight since this just happened 3/28/17. But, I can't pay so much more to fly home after surgery....near the holidays. Just makes me sad. I had insurance on 1 flight so i hope i can get 1/2 of my ticket price back. Yup, I messed up the insurance on the 2nd flight. My bad. So I'm out for 1 ticket, and a broken leg and torn ACL and I didn't see my folks. Can you do anything to help me, United? Please? Thanks. Pretty tough week."
缺點： "Will be disappointed if you don't try to help."
缺點： "Still sitting at the airport. Flight delayed :("
優點： "Enjoyed the free movies"
優點： "I need some substance $400 for a flight And you offered me No water or snack"
優點： "Polite flight attendants"
缺點： "Had to wait 40 minutes for a gate"
優點： "Sucked. .the boarding process was a cluster.tiny bag of salted ceap..huge snoring man sweating on me in seat"
優點： "Free movies and wifi"
缺點： "On time arrived early"
優點： "After all these years, still love United!"
缺點： "Loved everything!"
優點： "the seats were very comfortable. leg room was great!"
缺點： "the crew needs an attitude adjustment. the one very rude black guy. he spoiled my experience with united. I'm sure I won't be the only one mentioning this."
優點： "Old aircraft, but it had the old more comfortable seats. Flight attendant was very nice."
缺點： "My 1.5 hr round trip ticket was $1000. No wifi. Snack mix was a mixture of pretzels and dried garbage. Stick with just pretzels United."
優點： "Boarding was fast and easy. Crew was kind to allow me to use an empty seat in the middle row and get more space. Managed to connect to onboard entertainment with a tablet and avoided to use the tiny screen that still exists on United's 767s."
缺點： "Food was a bit tasteless."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Food was pretty tasty and entertainment worked well."
缺點： "The crew was extremely rude and seemed annoyed a passenger would even think of asking for assistance."
缺點： "This flight didn't happen."
豁免更改費用。 搜尋 愛荷華州出發的彈性機票