I like priority boarding for the disabled. They really take time to make sure these people are well settled on their seats before anybody else. I gave excellent for the hot meals they serve through out the flight and with choices. The bathroom are always clean and no water drifts on the floor. All sanitary paper accessories never run out. Love it specially COVID19 is still prevalent all over.
Very, wry kind, helpful and polite.
Most of my selected seats were changed to seats I did not want.
Options for food. There were no vegetarian options.
優點： "Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia."
缺點： "Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!)."
缺點： "Breakfast could have been better"
優點： "Delay of check in with upgrade"
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "crew was professional, attentive and polite"
缺點： "Be able to select seats online within 24hours of flight for free"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
缺點： "Not applicable"
優點： "Very friendly and polite. Very helpful and on time."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "On time Cleanliness"
缺點： "The food for people with special needs is horrible Most of the staff has poor communication in English on international flights"
優點： "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
優點： "Thier food tasted excellent!"
缺點： "Wish there was a vegetarian option too."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Courteous cabin crews, must be from Japanese culture."
缺點： "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
優點： "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
優點： "Able to accommodate many dietary requirements and friendly crew"
優點： "The flight crew was incredibly kind and attentive"
優點： "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Excellent flight and wonderful service!"
缺點： "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
優點： "Nice and quick flight, had a free space next to me on plane"
優點： "Once again the service from the flight attendants was perfect."
優點： "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
優點： "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Staff- the ladies in flight were very friendly and courteous."
優點： "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
優點： "Good service, good food. On time arrival. Comfortable seats. Great airline."
優點： "It was the best flight and airline I have flew so far. The crew was extremely professional and very helpful, the space between the sits was great and I didn't feel cramped into the sit like on any other airline. Food was excellent also!"
優點： "Everything was on time. Crew was outstanding."
優點： "The excellent service and courteous staff."
缺點： "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
優點： "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
缺點： "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
優點： "the crews were very professional and caring. the food was the best of all so far"
缺點： "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
優點： "The bathroom is super clean."
缺點： "Maybe you can make some alterations with your meal offerings."
KLM canceled my flight without informing me and then I had to rebook it for next day
Delta didn't have a pilot for our flight. We were delayed 2 hours while they "searched" for one. Then after they found one that pilot was over hours for the day and refused to fly. So they found another one. Then the flight attendants had to go home and they needed to find a new crew. By the time they were done we were delayed 6 hours from our original flight. I used to love flying Delta. The last few flights have been awful. Sounds like its because of poor company management, hiring, and not giving their pilots raises. They are no longer my first choice for flights.
The seat provides more space for legs to stretch than other airlines.
Problem with airlines is same on each, they think can can charge the most and do the least. Well I rotate my flights based on price and I am mandating this within my organization. No more favorites, just cost the least. Tired of airline greed.
Fligts are on time, planes are clean, and staff is friendly
Everything was great until landed and had to wait 25 minutes to get into our gate! Can’t think of a good excuse for that on such a late, cross-country flight. Plenty of prep time!
優點： "Crew was wonderful"
缺點： "This COVID to be over"
優點： "Everything was amazing"
缺點： "Nothing really."
優點： "Everything was better than expected."
優點： "Boarding was a fast and smooth process. Flight attendants were there to help with carry on luggage if needed. Always nice and do their best."
優點： "Crew professionalism."
優點： "The crew on both legs of our trip were nice and accommodating."
缺點： "Add A Display Board For When Cabin Sections Are Boarding"
優點： "The crew at the checking counters were very accommodating. Knowing that I had requested a wheelchair, they changed my seat to one that was closer to the door."
缺點： "The flight attendants in my could have been more visible other than just during the food service time."
缺點： "Better accommodation for handicap passengers."
優點： "Very comfy first class seats"
優點： "Seat was decent and only a $10 upgrade. Worth it!"
缺點： "Wasn’t clear what boarding group was up. I don’t usually fly delta so maybe I’m just not used to the system but something on the video screen at the gate saying where they were in boarding would have helped. I wasn’t the only one that seemed lost."
缺點： "Didn't I could pick my seat. I was assigned my seat. I like window seats. Either leg of the trip was a window seat."
優點： "Plane was on-time, that was the only thing nice to say about this flight."
缺點： "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."
缺點： "Crew did not offer me/ another passenger the complimentary drink/ snack. And made a face when I asked for a drink later."
優點： "Super friendly flight crew."
優點： "Amenities, service, and punctuation of flight"
優點： "Big bathrooms, friendly staff, free eyemaks"
優點： "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
優點： "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
缺點： "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
優點： "Quiet, friendly, fast and efficient. What you'd want for a flight at 6am"
缺點： "We waited 3 hours for the tarmac in Seattle On Christmas"
缺點： "sitting next to a large dog and the wifi not working given i prepaid for it and actually selected the flight because it had wifi i fell hours behind on my work"
缺點： "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
優點： "Smooth flight"
缺點： "45 minute delay (due to airport, not airline"
缺點： "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
缺點： "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
優點： "I asked for a change of seat at the gate and was given it. It really made a difference to be at the window."
優點： "It all went very well. Arrived 20 minutes ahead of time. Wifi movies were great. Stewardesses were very efficient."
優點： "The crew was fantastic. I generally love flying Delta and find their crew to always be very professional and kind."
缺點： "As this was a smaller, regional jet, there weren't a lot of amenities. But that's fine, it's only a 40-minute flight!"
優點： "Staff were awesome. Give them a raise."
缺點： "Got stuck for two hours sitting in the plane because the computer systems went down. Worst experience ever with Delta."
優點： "It only took them 10 minutes to turn things around to make up time for the delay."
缺點： "The seat pockets were not cleaned."
缺點： "Why can't all the Delta gates be near each other. My connecting flight was very far."
優點： "The cabin crew serving the main cabin were exceptional. They were efficient, kind and FUN. We were an hour late leaving and 2/3 of the plane was worried about tight connections. They handled it with grace giving each person their departing gate and asking everyone to let a gentleman off with a 10 minute connection. They made the flight memorably enjoyable."
缺點： "Being an hour late isn't ideal and I understand that it wasn't their fault (the plane was late arriving into Denver. Those things happen. They still goto people to Detroit in time to make connections--barely."
優點： "I love the crew! They are so kind and helpful. Feel like been friends forever. And they have the hardest jobs in the world! Seats are comfortable love the Westin bedding and drink selection"
缺點： "They ran out of Port wine :("
缺點： "Was never able to get on flight. The plane lost a windshield wiper and didn't have any spare parts."
優點： "Your flight attendants were very personable and made a very long flight a comfortable as it could possibly be. They were pleasant and always available. Delta is always my go to airline ... especially on long trips as I upgraded to economy comfort and had a few more inches of leg room!"
優點： "On time Clean airplane Smooth ride Friendly staff"
Amsterdam as a hub is a mess, do not use Amsterdam and KLM as a hub to European cities unless you want to miss your flight.
Dear Sir, The flight was delayed for 2 hours. After 2 hours the flight was cancelled and KLM was trying to transfer us to another flights. Unfortunately there is no flight to Manchester which led us to cancel our flight booking with KLM and rebook with Qatar airways to catch the flight same day. Regards Amjad Juma
Food and service were excellent. Some of the crew were wonderful.
Mejor el servicio a los dominicanos
Muy buen servicio al cliente
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
Over 3 hours of delay without any assistance from klm
優點： "The plane condition."
缺點： "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
缺點： "Allow business passenger to use front bathroom."
優點： "Salimos a tiempo . El business es muy confortable"
缺點： "La comida horrible . No se limpian los baños"
缺點： "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
缺點： "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
優點： "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
優點： "Information sharing by pilots and crew. Economy class leg room is good."
缺點： "All good up to the level"
優點： "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
缺點： "I flew economy and all was good and appropriate to the level."
優點： "Almost everything, especially the crew."
缺點： "Don’t feel like anything should be better to be honest"
優點： "Staff were professional and polite."
缺點： "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
缺點： "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
缺點： "Late departure. Rush to connect."
缺點： "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
優點： "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Friendly and efficient crew. Flights were on time if not even early."
優點： "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Nothing to mention"
缺點： "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
優點： "Good flight, arriving well on time."
優點： "The flight to Gdansk took off and arrived on-time and the staff were professional."
缺點： "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
優點： "Arrived early!"
缺點： "Boarding seemed disorganized."
缺點： "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
優點： "Food and staff behaviour"
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
優點： "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
缺點： "Flight departing late."
優點： "Food was good and crew members were very nice"
缺點： "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
優點： "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
缺點： "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
缺點： "Amesterdam airport employee was really rude"
優點： "Helpful and smiling cabin crew."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Great food"
缺點： "Sears we're toooo small"
優點： "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
缺點： "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
優點： "Speed, crew, and reliablity."
缺點： "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
優點： "Boarding was very efficient."
缺點： "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
優點： "Good flight, we got a nice snack despite it being a short flight, the staff was great."
No delays, good service, easy flight. Thanks!
There was no pilot for our flight so we had to wait 2 hrs on the plane for them to reassign a couple of pilots to get us home.
Even though this flight is almost 5 hours (4 hours, 50 min) and 2100 miles, all that is offered for food are packages of Biscoff cookies. Best bring your own, nothing else is offered, not even for sale.
It was a smooth, uneventful ride. The staff was very friendly. The overhead compartments were a little small for my hiking style backpack, but I made it work.
優點： "Friendly and prompt attendants."
缺點： "I couldn't ask for anything more from American than what was provided"
缺點： "Wait time for loading of crew and passengers."
優點： "Crew was very friendly. Connections great"
缺點： "Seats very uncomfortable."
優點： "Crew was amazing, seats were comfortable. Only negative is out of your control - bad weather in DFW held up departure 5-6 hours. Much of that was on the plane, but crew kept us notified. We had to return to the gate and wait another couple of hours. Awful trip, but not your fault. What I was surprised by was no comp hotel, and the discounts were not rally good discounts."
缺點： "Most of my issues were ATC problems, not AA. The AA personnel kept us informed, etc. The one thing you can control is hotels if delayed to the point of missing all connection until the next afternoon. I understand not compi9ng BUT, when google maps shows better rates at local hotels than your "discount" program, that's sad."
缺點： "Crew could have been nicer and everything could have been on time"
優點： "Miserable all around experience"
缺點： "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
缺點： "Nothing evething is ok"
優點： "The crew was incredibly attentive and helpful."
優點： "Good crew."
缺點： "Plane was too warm. Once again I was next to a larger person in a middle seat. This is as much airlines fault as it is the person. As Americans get bigger seats keep getting smaller. Internet stopped working on the flight."
缺點： "God knows how long we sat in the plane on the tarmac. I fell asleep! Totally missed my tour at the Airplane boneyard as a consequence. Way to go AA. You truly suck!"
優點： "Whole row to myself. Greqt movie, in early and informative pro of a captain."
缺點： "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
缺點： "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
優點： "Everything was excellent"
缺點： "The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ..."
優點： "The crew was amazing, considering the late flight & full plane."
缺點： "Took forever to get the bags"
優點： "Everything was perfect"
缺點： "Baggage was not that faster but was still okay Although improvements will be great"
優點： "Our neighbor was fun to talk to."
缺點： "We didnt make it to Aruba because our flight was delayed for 4 hours so we missed our connecting flight."
優點： "Would fly again- irritated at how does a flight manage to get overbooked"
缺點： "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
優點： "Flight was delayed by approximately 90 minutes. Attendant was friendly."
缺點： "Flight was late but all of our domestic flights were. We had boarding groups but they let everyone on without an order"
缺點： "3 boarding doors less than 50 feet apart with departures leaving within 15 min of each other created a difficult to penetrate gaggle."
優點： "They rerouted me so I at least salvaged some of my trip."
缺點： "They rerouted me for no reason making me miss my reunion."
缺點： "The plane was too warm before take off."
缺點： "Bought 2 tickets but seats weren’t together poor service"
缺點： "The fact that luckily we checked the night before and had to drive to philly to catch flight"
優點： "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
缺點： "A long delay. Patience is everything and the staff and crew were very friendly."
優點： "Staff and Entertainment"
缺點： "Back row, but someone has to sit there :)"
缺點： "Poor seating and lost my bag."
缺點： "Seats very narrow. Not enough legroom."
優點： "Food was okay. Luckily plenty of wine to get through 8 hours on this horrible plane."
缺點： "No individual video screens. Also our audio did not work ( true of most of one side of plane) so we could not even watch movie on the TINY overhead screen. Reading lights also did not work. We had no options to pass the time for an eight hour flight. The crew was unconcerned about the problem. They seemed grumpy!! This plane should not be used for long haul flights."
缺點： "Staff at N Carolina were rude and had there heads buried in there computers! Acted like they were doing you a favor to answer a question!"
優點： "The crew was awesome."
缺點： "You guys lost our luggage!"
優點： "Smooth flight with no issues at all"
優點： "Food was good, crew was friendly, cordial which is not good at all on flights by United Airlines, Delta American Airlines and Air Canada. Flight from Miami-Sao Paulo was nice and no too long as when I fly through Toronto by Air Canada or through Chicago by USA airlines."
優點： "The crew is good"
缺點： "No comfort in the light"
缺點： "2 hours late. Kept moving the boarding time by 10min"
缺點： "The flight was late by 2 hours."
優點： "Overall, it was a decent flight. Tucked way in the back, but no major issues."
缺點： "One flight attendant spent the majority of the flight flirting with the guy behind me. Another had a voice so loud that I could hear him through my earplugs and Bose headphones while trying to sleep on the overnight flight. I also don't like that I booked with Qantas and ended up on an American flight."
優點： "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
缺點： "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
優點： "Individual TV. Price."
缺點： "Food was terrible. Flight attendants were equally bad. Only one attendant was helpful and accommodating. They act like they don't like being there. Need to take lessons from Emirites Airlines. Or Swiss Air. Or even Ethiopian Airlines. Just smile. Be genuinely nice. This bunch were grumpy, conceded, and unfriendy."
If we know we’re going to have to wait at least an hour and a half before we can take off, we should be able to get off the plane. Or at minimum run the AC if we’re going to be stuck there.
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
缺點： "Way too crowded on the plane"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "Very turbulent day."
優點： "Everything was very nice."
優點： "Everything smooth! Yes, a couple younguns’ a little on the cryin’ side... but everyone has to get through that sooner rather than later (and, BTW, they had incredible legroom in Economy so whazzup with that???)."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Friendly staff"
缺點： "Delay, delay, delay, missed connection"
缺點： "Even in economy plus, the seats of this aircraft are not very comfortable"
優點： "fast take off and good service."
優點： "Flight attendant"
缺點： "No door operations"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Boarding was easy and smooth. Even the seats in economy had plenty of leg room."
缺點： "I am not a fan of United WiFi. I was never able to watch more than five minutes of anything before the program had "unfortunately stop responding""
優點： "Will never fly UNITED again no matter how cheap!!!!!"
缺點： "Will never fly UNITED again no matter how cheap!!!!!"
優點： "No one sitting next to me."
缺點： "I need more room."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "My flight was delayed multiple and had to get a taxi to LAX which we even missed that flight because the gate attendants waited so late to make a decision. We are still traveling as we speak and are looking to arrive in Raleigh after 3pm. Which is 8 hours later than our orginal flight."
優點： "Niven cabin crew, helped without complaint when my daughter had an embarrassing accident. Very nice crew."
缺點： "No in seat free entertainment"
缺點： "Flight was four hours delayed."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Excellent service"
缺點： "No wifi"
優點： "Short flight"
缺點： "Why do all the employees at United try to make you feel like your "putting them out" whenever you ask them anything. I have never experienced how an entire company can walk around with a chip on their shoulder. No life-threatening we are done."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Not happy. Can't afford such high fees to reschedule flight to see my 82 yo parents. I would have to fly first class to have room for my broken leg now. Doctor won't approve flight since this just happened 3/28/17. But, I can't pay so much more to fly home after surgery....near the holidays. Just makes me sad. I had insurance on 1 flight so i hope i can get 1/2 of my ticket price back. Yup, I messed up the insurance on the 2nd flight. My bad. So I'm out for 1 ticket, and a broken leg and torn ACL and I didn't see my folks. Can you do anything to help me, United? Please? Thanks. Pretty tough week."
缺點： "Will be disappointed if you don't try to help."
缺點： "Mantinence problems was delayed for 3 hours"
優點： "Enjoyed the free movies"
優點： "I need some substance $400 for a flight And you offered me No water or snack"
優點： "Polite flight attendants"
缺點： "Had to wait 40 minutes for a gate"
優點： "Sucked. .the boarding process was a cluster.tiny bag of salted ceap..huge snoring man sweating on me in seat"
缺點： "Missed second flight due to mechanical problems on first flight. I wish the united app would at least offer alternatives when the flight problem is entirely theirs. But no, they expect you to wait in a huge line. I gave up and took the bus which had wonderful service!"
優點： "Free movies and wifi"
缺點： "On time arrived early"
優點： "Very helpful crew, comfortable flight I was alone and everyone was helpful all around"
優點： "Old aircraft, but it had the old more comfortable seats. Flight attendant was very nice."
缺點： "My 1.5 hr round trip ticket was $1000. No wifi. Snack mix was a mixture of pretzels and dried garbage. Stick with just pretzels United."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "On time. Organize boarding"
缺點： "This flight didn't happen."
缺點： "Very small plane. I have to valet my carry on which meant removing all my medicine (I am a cancer patient) and my camera and carry them on board with me."
優點： "Your staff."
缺點： "The delays."
優點： "united customer service quickly booked new flight for second leg as I was not going to make it in time"
缺點： "I did not like waking up super early in the morning only to sit at airport for 3 hours because an escape hatch leaked and got the radios wet. only to have the nearest tech over an hour away. and for him to not be able to do anything but let it dry out. Then the flight attendants did not even do a beverage service."