優點： "Seat was ok."
缺點： "There was no food served at all! Just a plastic water container for the entire flight. Could’ve served a snack or two like JetBlue does in USA"
優點： "Comfort and food with good entertainment."
缺點： "Crew could be trained for better service, most all were rude and annoyed that they were there."
優點： "Crew was attentive, friendly and helpful."
缺點： "Flight was cancelled because the operational issues. No information or help given. Their airport procedures and practices make it extraordinarily challenging and stressful for passengers. We’ll never fly with them again."
缺點： "Not much leg room on economy class. 200 $ extra makes the trip better"
缺點： "The place was too narrow"
缺點： "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."
優點： "Entertainment screens good"
缺點： "On the flight from Istanbul to Malaga the entertainment screens were very poor."
優點： "Crew and flight itself was great."
缺點： "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
缺點： "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
缺點： "Same problem as the first segment (see above)"
優點： "I like the service and caring help of onboard staff of THY"
缺點： "I don’t like dealing with THY on ground and internet staff. They should be more helpful in all instances"
優點： "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
缺點： "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."
缺點： "Boarding status changed straight from pre boarding to last call. No AC"
缺點： "This has been a nightmare that is yet to end. After being delayed for two hours out of Rome to Istanbul and missing our connection to Jeddah with hundreds of other stranded passengers from the other flights, Turkish Airlines incompetent handling had us wait in multiple ques for more than five hours only to provide us a hotel for two hours and then shuttle back to a flight 12 hours later! I have yet to hear an explanation from anyone about what happened or a simple sorry for your trouble. This is operational incompetence at full display. Never Again!"
優點： "Overall, the flight was good, right on schedule. Crew were very nice and professional."
缺點： "I was in one of the seats next to the lavatory and the smell was quite unpleasant. Actually, I perceived a bad odor during boarding, the toilets were not cleaned for our flight."
缺點： "Bad cold food. Crowded. Hi"
優點： "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"
缺點： "On our way back to US, we were kept in a small area with no air conditioner for one hour."
優點： "Friendly and attentive crew and quality of food and beverages served"
缺點： "Edinburgh boarding gate was changed 3 times and the flight was delayed"
優點： "Great experience for my first international flight."
優點： "The crew was kind"
缺點： "Boarding was delayed. We were told we would make the flight which we didn't. We had to spend 12 hours at the airport to await the next plane to Batumi. We were given lunch vouchers but what it applied to was substandard"
優點： "The crew was very helpful and kind, but the food was superb (not what I've experienced in the past on other flights). Those gift packs of a toothbrush/slippers/ eye mask was also so wonderful! That eye mask and ear plugs saved me during the flight and during my entire trip"
缺點： "While we took off/ landed softly, I felt that the overall noise that the plane had while in flight was loud, almost too loud to fall asleep without headphones."
優點： "They accommodated my service dog even without being in the system.They are always very nice and look after me perfectly!I was super late for boarding on the way from NYC and they helped me out!"
缺點： "I called the Customer service to let them know I have a service dog and she wasn't in the system neither the way to Hungary or back!I had a little trouble because of that!I asked to sit at the isle for the same reason and they gave me a seat and then moved me because they said I cannot sit there with a dog.They wanted to give me a middle seat but fortunately a nice girl swapped with me for the Isle seat!"
優點： "Some of the movies, part of the food"
缺點： "Part of the food"
缺點： "Flight was canceled. The disorganization and misinformation was unprecedented. I have been traveling for 30 years and tried almost all airlines, but the Turkish Airline office at Cairo Airport ranked the poorest I have ever seen. The disorganization was as if they do not know what to do. First they said the plane arrived late, then they said there was a bird hitting the engine. The excuses were so laughable beyond belief."
優點： "Lots of crew members Pay attention Food was good"
缺點： "The boarding was chaotic"
優點： "Food in business class was excellent"
缺點： "Boarding was chaotic. No preferential early boarding for business class or Star Alliance platinum."
優點： "Crew was excellent needs more room in front of the chairs specially when you are on a plane for 10 hours"
缺點： "Too tide in front of the chairs"
優點： "Food, entertainment, and crew were great!"
優點： "The food tasted great. The crew are very friendly."
缺點： "The seats are kind of small"
優點： "good movie selections"
缺點： "We were pushed to stand-by at the check-in and were told that seat number would be available at the gate. However, this never happened. At the gate, we (30+ people) were told that there are no more seats available on the plane and we have to go to their customer service for another flight. There are no Turkish Airline staff at the gate to explain why this would happen and provide any assistance. We spend the next 2 hours trying to get boarding pass for the next day's flight and the hotel. Again, no apologies nor explanation were given. Thank you Turkish Airline for wasting 1 day of my life. I will try to avoid this airline in the future."
缺點： "my chair was not inclining . After several requests to take a look at it or even move me to another seat, it was never addressed."
缺點： "The food was no good. The airplane was so hot sometimes I couldn't breathe"
缺點： "Basically the wifi doesn't work on these long haul flights. It's either not connected or extremely slow. I finally gave up and didn't bother"
優點： "Boarding staff was very friendly, & kind people"
缺點： "There is no TV Late around 40 min."
優點： "Great value for the money. Excellent customer service."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Turkish delight and endless beverage service :)"
優點： "Timing, attention, discipline and overall the neatness."
優點： "good food, nice attendants, comfortable seats, good pillows, useful toiletries bag provided,"
缺點： "no wifi"
缺點： "Terible transit info. No information / custmoer service help at all in Istambul. Rude and unwilling to help airport employees! Gate changet without notice/ almost lost transit flight.. Turkis airline crew did not come by during flight until breakfast. Sooo thirsty...."
I have not met a person yet who has been able to figure out the American Airlines app for entertainment.
Both ticket agents and flight attendants were very pleasant to deal with. There was no entertainment on the flights and the charger in my seat was inoperable.
優點： "This was the worst flying experience I have ever encountered."
缺點： "We sat on the tarmac 3 hours, then deplaned to a holding area for another hour and then were told the flight would be delayed until 1 pm the next day. I booked this flight in order to arrive home 7 hours earlier than originally planned on Alaska Air. I finally arrived 20 hours LATER THAN I WOULD HAVE ARRIVED!"
優點： "The crew was great if bored out of their minds with little to do."
缺點： "Could have been on time."
優點： "Nice and easy. Smooth the whole way"
優點： "Crew was nice"
缺點： "Could not connect to wifi."
缺點： "I am glad to be home after 4 1/2 hours of delays"
優點： "The pasta meal was quite good"
缺點： "Some more space. Individual entertainment. Air quality"
缺點： "I think boarding from rear would facilitate faster boarding And eliminate people blocking Aisle ( standing in aisle and digging In their carryons preventing people From finding their seats further down the aisle. Also people with a connecting flight Pressed for time on their next flight Departure...Should be allowed to deplane first..so they don't miss their next flight."
缺點： "Charlotte airport needs to stop taking the protective cover off of my suitcase and I don’t get it back, this is the 2nd time that this has happened in Charlotte and it keeps costing me money to buy new covers and my suitcase becomes more damaged because they treat other’s belongings with no respect."
缺點： "I bought ticket on British airways. If I had known I would be switched to AA, I would have just bought it there & paid less"
優點： "Pleasant flight crew!!"
優點： "Lots of food and wine/beer were provided at no additional cost and the first checked bag was free as is standard with British Airways. Basically I liked that American Airlines followed British Airways standards for the flight."
缺點： "There were no personal entertainment devices, just a central tv for everyone to watch, and there were no charging outlets. The plane was probably from a museum it was so old. After boarding we sat in the plane without moving to the runway for 30 minutes just making the 8 hour flight even longer. The gate at the Lisbon airport was overly small and restrictive with everyone crammed in and unable to leave after initially entering."
缺點： "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
優點： "Boarding was speedy and we left on time"
缺點： "Seats are uncomfortable and mine didn’t recline. No gluten free meals. Minimal inflight entertainment and they didn’t tell us to download the app until we were pulling away from gate. Cell service was bad and it didn’t download."
優點： "Regular updates from captain. I was very satisfied!"
缺點： "Little leg room."
優點： "Poor entertainment - food not very good. Didn’t look as though there was concern regarding recycling plastics and metal. We should all be aware of the importance, especially in the airline industry who handle so much recyclable materials."
優點： "The fare rate. The boarding crew were good. The onboard crew were not too friendly. No smiles."
缺點： "The seats seem to be tight. I’m only 120kbs and 5’ and yet I’m having a hard time squeezing into my seat. The food was ok. Entertainment is a big zero. The plane is okd style."
優點： "Flight crew was nice"
缺點： "Checking in, the counter agent first told us we would need a visa to go to the USA. We are American citizens. Then she insisted that we buy checked bag allowance even though our tickets already included checked bags. We had already flown the 1st leg with checked baggage, why would we purchase tickets with no baggage allowance coming home?! The stroller we gate checked was left at the end of the oversized baggage carousel because of the ground crew not wanting to unload gate checked items. I will never EVER fly an AA codeshare flight."
優點： "New economy extra for those of us with elite FF status was awesome and made a long flight comfortable"
缺點： "The entertainment system on these planes need to be updated. It's really unacceptable today to have everyone forced to watch the same movie in the ceiling, forgot about pausing for toilet breaks. This one they showed one movie and then we were forced to endure snippets and NBC shows that I can't imagine anyone watching. What happened to the second movie? They supposedly had entertainment that you could watch on your phone or tablet, but it was only tv shows as well?!"
缺點： "There was a delay at the arroval gate in Dallas. It took 20 minutes to get off the plane."
優點： "Crew was great, and flight was relatively on time."
缺點： "Itinerary I received was for British Airways, with whom I have always had excellent experiences. However, I discovered at check-in I would actually be traveling on American Airlines with a different flight no. I had already provided my BA flight numbers to family. No explanation was give to me prior to flight that this would be the case. Food was terrible- even for Coach class - I don't always expect a gourmet meal, but BA was consistently good in the past, so I had positive expectations. My personal entertainment system did not work properly so I could not use it."
缺點： "we arrived and it took 15 min for a gate agent to bring the jetbridge out to the plane....sad!"
優點： "Loved having 2 empty seats next to me so I could stretch out after a very long day of travel."
缺點： "Seats are not very comfortable in any position."
優點： "Short flight, available texting for t mobile customers"
缺點： "AA overbooked their flights too much"
優點： "Having flown many international airlines, I was proud to give American the highest ratings for quality and general hospital."
缺點： "More up to date movies would help"
缺點： "Trying to make any changes to the booking or check in was horrible. Because this was booked through kayak, then through an agent, then ultimately an Iberia booking on a British Airways / American flight, it took about 5 rounds of phonecalls being passed to another company or another department to get anything done. Sure the flight was cheap, but 6 hours of phone calls to get anything done is unacceptable. The plane used for this flight is ancient. Very tired seating, and no seatback entertainment. One children's film shown on the central TV screen followed by old sitcoms....For a transatlintic flight, this is really poor."
缺點： "Briish Airways does not fly to JFK from Edinburgh. I paid for a flight that apparently did not exist. I had to purchase another flight from another airline on top of the flight that I booked with Kayak. I was supposed to fly to my original airport, but I had to fly to a tiny little airport upstate and pay for a bus to get me back to NYC. I doubt I'll see any of that money I lost in the initial transaction..."
缺點： "Told me that if I checked my carry on bag at gate, I'd be able to pick bag up from from the gate at the other end. Instead it went to baggage claim with took more than 30 minutes."
優點： "I paid extra for the bulkhead seats for the leg room, and it was worth it. In general, it was an easy flight."
優點： "crew was nice"
缺點： "old planes, no entertainment on transcontinental flight. Terrible food, and options"
缺點： "They didn't send our luggage leaving Gatwick so it was never on the plane to NYC. We got our luggage 2 days later with no form of compensatory damages to our trip. It was an American airlines plane not British airways. I don't know if I will ever fly out of Gatwick or use British airways again."
缺點： "it was an hour late"
優點： "The amount of food we received was very unexpected and it was in abundance! The crew was awesome and friendly."
缺點： "I wish I could have picked my own entertainment to watch. But what was shown was entertaining."
優點： "Assigned seating, snacks, touch screen media feature."
缺點： "Staff could have been more friendly."
缺點： "Need a better chess program"
優點： "Gate agent at DFW helped with a seat change so my wife and I could sit together--excellent seating in the exit row"
缺點： "We were denied boarding to our flight because the gate agent said we were late to the podium. We were there 10 minutes prior to departure. The jetway was still full of passengers. There was no reason she did not let us on other than she wanted to punish us for being late to the podium. We missed our connecting flight and had to rent a car to get home. Corporate American Airline customer relations was awful to work with. They did not care."
缺點： "The plane had mechanical problems and was rescheduled to a different flight"
優點： "Check-in, crew and food were good...."
缺點： "Watching movies on a drop-down screen is very dated and entertainment selection was lacking.... It took FOREVER for the luggage to be unloaded!"
優點： "I loved the new planes. Absolutely amazing"
缺點： "The boarding crew was extremely rude. But the flight crew was very nice. And the food was subpar."
缺點： "over one hour delay due to plane coming in late from boston."
缺點： "I would not change a thing the flight was wonderful and the stewardess Virginia great"
優點： "Check in was done on my phone, boarding passes there too. Very convenient. On time, smooth takeoff and landing."
缺點： "Did not use entertainment. Asked for a cup of hot tea and got a cup of of coffee with a tea bag in it. Must have been because it was such an early morning flight! Didn't get biscuiit either! When I gave full cup to attendant collecting them and told her what was in the cup she never said a word or offered fresh cup."
缺點： "Bad attitude of employees reflect poorly"
優點： "People jice"
缺點： "Flights were late, even had to reschedule and leave next day"