每天清潔，並在 愛丁堡飛往 台北市的機艙內安裝HEPA高效濾網
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "The crew members polite and nice."
缺點： "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
優點： "Quick flight"
優點： "Spacious leg room"
缺點： "Toilets can be cleaner . And food could be tastier with 2 choices ."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Good service. Flight went off without a problem."
缺點： "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
優點： "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
優點： "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
缺點： "Nothing. All was great"
優點： "The crew were very polite,"
缺點： "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
缺點： "angled flat seats."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
缺點： "Flights should enter from back to front that way you're not waking over people to get your seat.-"
優點： "Fast and eady"
缺點： "Couldn't pick seating or check in online so I was separated from my husband"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "JAL is great!"
優點： "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
缺點： "None whatsoever."
優點： "The flight crew were very attentive, polite, and full of genuine smiles."
優點： "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"
優點： "The staff were awesome. The facilities were good."
優點： "The crew were very polite"
缺點： "No choice of menu and films only very limited choice."
優點： "The customer service overall was really good."
缺點： "The food always messes up my stomach, where the whole day after I can’t eat anything"
優點： "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
缺點： "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
優點： "Everything. Was just outstanding."
缺點： "No complaints"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
缺點： "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
優點： "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
缺點： "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
優點： "I didn't expect neck pillow on board"
缺點： "Seat wilder would be great"
優點： "Once again the service from the flight attendants was perfect."
優點： "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
優點： "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
缺點： "No food offered, not even a biscuit, only very basic drink selection."
優點： "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
優點： "Everything was perfect - crew, food, service, comfort, entertainment."
優點： "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
缺點： "No complaints!"
缺點： "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
優點： "Efficient boarding process. Great god and cabin service. On time."
缺點： "Turbulent flight and the crew was not completely reassuring"
優點： "Best and consistent service."
優點： "The food was good, which I didn't expect. The crew was kind."
優點： "excellent food,comfortable, easy check in process"
缺點： "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"
優點： "The whole service was great. And the airplane arriving on time."
優點： "Soft chair."
缺點： "The stewardess was been chatting with the passenger the whole time and she called everyone a "darling." You have to pay for your snack and there are no entetainment. But like I said...I don't care because it's only a short flight. What I care is the flight being delayed."
優點： "I always like Singapore Airlines. They should continue to be the best."
缺點： "Some flexibility to select food choices even if we book the flight in short notice."
優點： "Crew will try there best to help you in anyway"
缺點： "Missed my connection so lost bags . Took 2 days for them to get to me."
優點： "The crew were excellent"
缺點： "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
優點： "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
缺點： "Nothing Better than average flight"
優點： "Yes and yes"
缺點： "Not sure because I have never had a better experience."
缺點： "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
優點： "Seats were good"
缺點： "Food could have been better"
優點： "Efficiency, good."
優點： "The crew was great as usual. The food was good"
缺點： "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
優點： "Extra leg room, great service and good food."
缺點： "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
優點： "Lie-flat seats in business class"
缺點： "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
優點： "excellent - comfy plane, great service, excellent stuff."
優點： "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
缺點： "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
優點： "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
缺點： "Need to update the planes.."
優點： "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
缺點： "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
優點： "Quick boarding. Great entertainment system Good staff"
缺點： "Not comfortable seats"
優點： "Espresso coffee, champagne, crew, headphones"
缺點： "Cabin little bit cold"
優點： "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
缺點： "Absolutely no complaints"
優點： "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
缺點： "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
優點： "Spacious and comfortable bed."
缺點： "The food wasn't that great. Average at best."
優點： "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
缺點： "the call button did not work the tray table was almost impossible to pull in and out (BC)"
優點： "Excellent service"
缺點： "Very poor on board entertainment"
優點： "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
缺點： "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
缺點： "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
優點： "I was inpressed"
缺點： "Some staff not courteous which surprised me"
優點： "Great service and comfort."
缺點： "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
優點： "The seat is good. Entertainment is good."
缺點： "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
缺點： "leg space."
優點： "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
缺點： "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
優點： "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
優點： "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
缺點： "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
優點： "Crew very good as was entertainments system"
缺點： "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
優點： "smooth service with refreshments"
缺點： "No working seat audio"
優點： "Crew service"
缺點： "Very old entertainment system. Poor screen visibility. Cramped"
優點： "Everything great personnel"
優點： "Staff are very friendly and good ."
優點： "The service, seats, food, drinks and bed!"
缺點： "It is really good experience. All the flight attendants are good"
優點： "Ease of checking. Empty seat between us"
缺點： "Can't upgrade with krisflyer miles"
優點： "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
缺點： "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
優點： "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
缺點： "Nothing negative to report"
優點： "Great service with a smile and can do attitude"
優點： "Consistently good food."
缺點： "Entertainment system sometimes froze, didn't remember where I was in the movie."
優點： "The overall experience was good. Crews are friendly and approachable. Food taste good."
缺點： "Beware of babies on board."
優點： "Friendly and approachable"
優點： "Great entertainment, good service, clean plane."
缺點： "The lasagna was pretty dry and meh."
缺點： "delay for 2 hours without notice"
優點： "Baggage policy and amenities on board as well as the Istanbul airport as a connector."
優點： "I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service."
優點： "The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping ."
缺點： "There wasn’t anything that I can recall that made the trip unpleasant ."
缺點： "Air conditioning didn't work!!"
優點： "THE CREW WAS VERY EFFICIENT AND COURTEOUS, EXCELLENT ENTERTAINMENT."
缺點： "RAN OUT OF MAIN DISH (ATLEAST ONE)"
優點： "Boarding and arrival was on time."
缺點： "Crew unprofessional, gave my vegan sister a chicken sandwich, forgot to serve some guests, they were unpolite and inpatient."
缺點： "Same problem as the first segment (see above)"
優點： "Courteous service, onetime arrival,"
缺點： "THE bathroom esp at the back of the plan read very dirty. Went floors a d trash that was overflowing."
優點： "Comfortable but narrow seats."
缺點： "Entertainment system could do with more selection."
優點： "crew was great, food and beverage service was nice and plentiful, bathrooms were super clean, entertainment offering was great, head support bent perfectly to hold my head"
缺點： "1. CRAZY short time to transfer from TLV leg to SFO leg, 1.5 hours, and there were 5 different security lines even though we were always in the international travel area. Very stresfull. I'd much prefer an extra hour layover rather than run through airport. Why was I patted down at the gate??? 2. legroom was cramped, I was comfortable only because seat next to me was empty"
優點： "All is good."
缺點： "Boarding status changed straight from pre boarding to last call. No AC"
優點： "Very nice journey. Personel super, they help everysecond"
缺點： "I want to read other newspapers They have use only one boice"
優點： "Almost every things"
優點： "Planes are very clean, food is excellent, there is plenty of alcohol, and the crew treats economy passengers as if they were royalty. Flying attendants clean toilette each hour, There is also a flower pasted on the mirror in the toilette. All details of the flight have been take care of."
缺點： "1) The safety record is not superb https://en.wikipedia.org/wiki/Turkish_Airlines#Incidents_and_accidents 2) Political situation in Turkey is unstable. 3) Most of Europe is west of Istanbul - the flights to Europe are longer. BUT ANYWAY: THE AIRLINES ARE WORKING HARD TO OVERCOME ALL OBSTACLES AND PRICES ARE GREAT."
優點： "Seats comfy. Turkish airlines rep came to collect passengers as previous flight delayed."
缺點： "TV/Movie/music database was empty for my seat. The temperature in the plane was very hot throughout flight."
優點： "First meal served was excellent. Entertainment selections are always great on Turkish. Staff was extremely helpful and accommodating. Best bathrooms in the air."
缺點： "Plane was maintained very hot throughout our flight, also pressurization was very high making for uncomfortable flight. We needed a better choice than macaroni and cheese for the second meal."
優點： "Same as the first flight. Entertainment is good, foods good, crew was nice, USB charging is great."
缺點： "Kinda annoyed that it was a two prong plug for the headphones. It was super hot and I couldn't rest. Not a lot of space beneath seat in front for personal items."
缺點： "Bad cold food. Crowded. Hi"
優點： "As usually, the crew, good, entertainment, and comfort were all marvelous."
缺點： "The boarding process was slower than normal though it seemed out of control of the Turkish Airlines staff."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "The food is great and so is the entertainment system."
缺點： "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."
優點： "Easy to board, friendly, good food."
缺點： "It was too hot inside, the air was on but not very high maybe 76-78. Could not sleep because it was so uncomfortably warm"
優點： "Friendly and attentive crew and quality of food and beverages served"
缺點： "Edinburgh boarding gate was changed 3 times and the flight was delayed"
優點： "Great experience for my first international flight."
優點： "The flight attendants were lovely, I really like the fact that they were friendly and made me feel safe!"
缺點： "My luggage didn't arrive in Atlanta and when I called to inquire about it , the lady I spoke to didn't have the info. She seemed ignored when I told her they said it was supposed to be here earlier."
優點： "The crew was very helpful and kind, but the food was superb (not what I've experienced in the past on other flights). Those gift packs of a toothbrush/slippers/ eye mask was also so wonderful! That eye mask and ear plugs saved me during the flight and during my entire trip"
缺點： "While we took off/ landed softly, I felt that the overall noise that the plane had while in flight was loud, almost too loud to fall asleep without headphones."
缺點： "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
優點： "Aircraft good, crew members respectful, food was good."
缺點： "Confusion delayed takeoff by 1 hour or more. Staff at gate had an issue in their system. They let others after me on the flight but said would be missing luggage. I said that is fine. Ten minutes later they said they would not let me board. I spent no less than 4 hours trying to get out of the airport-- waiting for visa and then through customs. Every Turkish airline desk took a long time and I was sent to at least 4 Turkish airlines desks. It is all a mess. So I am one day delayed in my arrival to my destination. This has been so frustrating!!!!!!!"
優點： "The flight itself was smooth . Aircraft looks better than usual ones on this route . Istanbul -lagos though with very little leg room ."
缺點： "The food is a total zero. Food is presented to human being like begged on the street . Pasta with just tomatoes sauce ? No meat , chicken or fish absolutely empty . The chicken meal had like 2 spoons of riice thrown in . Food was very unappealing . For a flight of about 7hrs it could have been better. My flight from U S to Istanbul was perfect . Meals , service ,bathrooms all good . Please they need to improve on the African route or stay off the route ."
優點： "Everything was great, smooth, professional and above expectations."
優點： "Extremely nice and accommodating crew throughout the flight. The lounge at Istanbul airport is magnificent."
缺點： "Airport is a little crowded. No one follow the lanes as supposed to be. Airport authorities need to educate people so that passengers do not bypass other passengers. Overall an excellent experience."
優點： "Very nice service"
優點： "Great food, comfortable seats, Caring staff, Good TV quality and programs."
優點： "Great crew"
優點： "The service and the meals, even in economy class."
優點： "The flights attending."
缺點： "The waiting time for next flight."
優點： "Flights attendants very nice, offered full meal if hungry"
缺點： "Paid to upgrade to business/first class and still was given a seat in economy. I don't mind economy as I sit in economy often but this time I paid extra money to be up front and they did not consider that."
缺點： "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
優點： "Turkish airlines changed my flight to another airline free of charge and for the same day. The new flight was definitely double the price that I originally paid and got my to my destination a lot faster than I would have if I had been able to take the original flight. Alitalia was a great, direct flight to my final destination."
缺點： "Of course having a cancelled flight is always a negative but the worst part about my experience was that I waited 2 hours in line before being helped to change my flight, and I was only about 8th or 10th in line. They also only had one person to help everyone at the ticket counter until 2 hours later they added another person. In the end everything worked out and everyone was for the most part really nice but that waiting was annoying."
優點： "Leg room and TV selection was excellent"
缺點： "My luggage did not make it to my destination with me. I waited an hour by the luggage carousel until I saw someone that informed me that one of my suitcases did not make it onto the flight. I had to wait until the next day for it to be delivered. While I am glad it was delivered to my residence, I am frustrated for the inconvenience."
缺點： "The pilot aborted the landing at the last minute and flew to Another airport where we sat on the runway for an hour with no information. After an hour they said it was up to us if we wanted to stay at the airport or continue on to our original destination, with no information where our connecting flights would be. After continuing on to my origina airport, I was forced to buy a visa out of pocket and spend 6 hour waiting for information from the airline. Finally they shuttled me an hour and a half to the previous airport, being very rude the entire time and making me miss the reason I traveled to my destination in the first place."
缺點： "Our flight was canceled. There was terrible communication from the Turkish airlines staff and a complete inability to handle the situation. The entire flight was stuck in the airport for while without any information. The customer service hotline was unable to help anyone because there was a miss communication from the staff in the airport and our flight hadn't been canceled in their system yet. It's was my worst flight experience to date"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Turkish delight and endless beverage service :)"
優點： "Fast. Tasty food. Good movies. Great Service."
優點： "Turkish Airlines was the best experience I've ever had in economy, and I've traveled all over the world. Food, service, and entertainment choices were excellent. Thanks!"
優點： "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
優點： "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
優點： "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
缺點： "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
優點： "The crew was professional & friendly"
缺點： "Food was terrible honestly, entertainment system didn't work on 1st flight."
優點： "Flight was on time."
缺點： "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
優點： "Usual faultless KLM experience"
優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
優點： "Food was great, enjoyed watching videos, staff very profession and friendly."
缺點： "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
缺點： "KLM crew exceed our expectations"
優點： "The crew and the timing were ok"
缺點： "The seats were uncomfortable"
優點： "Very friendly crew and on time with no problems."
缺點： "Head support for 6 feet plus people on seats would be good"
優點： "The friendliness of the crew"
優點： "Good for both."
缺點： "Bigger seats."
優點： "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
優點： "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
缺點： "Not having to walk outside in Edinbur4gh to board the flight."
優點： "I love the food"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Lovely crew, very helpful"
優點： "Seating is tight. The crew was great !"
缺點： "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
優點： "All good"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Boarding agent extra effort to improve my seating!"
缺點： "Food amount less than expected."
優點： "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
缺點： "I would have to dream something up."
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
優點： "Excellent service. A meal , drink and a coffee included which we were not expecting."
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
缺點： "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
缺點： "They have mabaged to lost my luggage"
優點： "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
優點： "He missed it due to having a 32 minute layover, which he ran all the way to board."
缺點： "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
優點： "Delayed flight but staff apologized as for safety reasons."
缺點： "Very late arrival"
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
優點： "The staff was extremely pleasant. Food was good!"
缺點： "Have no complaints"
缺點： "At some point the luggage was lost. here."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Everything. A truly faultless experience!"
缺點： "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
優點： "Cabin Crew was awesome."
缺點： "Entertainment System was not working and no Non-veg food option in flight."
缺點： "Service from airline host Poorly maintained plane Bad food Old entertainment"
優點： "Easy boarding, plenty of room"
優點： "Usual professional and friendly service from my airline of choice for most destinations."
優點： "Everything. Staff incredible."
優點： "The crew were pleasant"
缺點： "Terrible service in flight and customer service wise .. app functionality was below"
優點： "The staff was fast and curteous."
缺點： "There is not anything to complain about besides the usual discomfort of travel."
優點： "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
缺點： "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
優點： "Speed, crew, and reliability."
缺點： "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
缺點： "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
優點： "Excellent service"
缺點： "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
每天清潔，並在 愛丁堡飛往 台北市的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 愛丁堡飛往 台北市的機上會提供口罩
從 愛丁堡飛往 台北市的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 愛丁堡飛往 台北市的彈性機票