優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
缺點： "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
缺點： "Chair isn’t comfortable."
優點： "Very caring, and pay full attention to passengers."
缺點： "Better food quality, more movies please."
優點： "Clean plane and comfortable seats."
缺點： "Complementary snack to go with free beverage."
優點： "Comfort as usual"
缺點： "No idea"
優點： "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
缺點： "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
優點： "ANA is nothing but amazing. Great customer service and pleasant ambiance."
優點： "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
缺點： "Other than chairs being more comfortable nothing really"
缺點： "if the seat can be reclined a little more"
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "The cabin staff were extremely caring."
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "Perhaps the most courteous airline I’ve experienced."
優點： "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
優點： "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
缺點： "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "Everything was just perfect"
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was ok."
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
優點： "Service and crew were good, very kind and accommodating!"
缺點： "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
優點： "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
缺點： "We left late."
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "Nice smile and service. Food is good as well"
缺點： "Arrived later than schedule"
缺點： "Small plane. No cabin space for carry ons."
優點： "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
優點： "Great service."
優點： "Huge plane with nice leg room and space. Attentive attendants with excellent service."
缺點： "Didn’t care for the food nor movie choices."
優點： "Shortest duration"
優點： "Crew onboard and in Brussels where very nice and efficient."
缺點： "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
優點： "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
缺點： "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
優點： "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
優點： "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
缺點： "The entertaiment film needs more variety..."
缺點： "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
優點： "Excellent food. Very nice service."
缺點： "It's KLM. What else do you need to know."
缺點： "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
優點： "Information sharing by pilots and crew. Economy class leg room is good."
缺點： "All good up to the level"
優點： "Klm's consistantly high standards in everything they do."
優點： "I was sorted on Row 3 and the drapes kept hitting the back of my head."
缺點： "Move the drapes a few more inches back."
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "Flight was on time."
缺點： "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
優點： "Professional crew. Good simple check in."
缺點： "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
優點： "Everything works and quick to get to destination."
優點： "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
缺點： "Flight was delayed, had to run to my next connection flight."
優點： "The crew was informative"
缺點： "Inflight sandwiches"
缺點： "Crew members in Amsterdam were very rude and disrespectful"
優點： "economy plus seats were nice, great movie selection, especially international movies"
缺點： "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
優點： "Fantastic gate agents!"
缺點： "The food was terrible."
缺點： "Everything was good"
優點： "The crew and the timing were ok"
缺點： "The seats were uncomfortable"
優點： "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
缺點： "A queuing system would be better-it was a bit disorganised at Amsterdam!"
優點： "Food and service"
缺點： "Working wifi would be good. Better A/C. More comfortable seats"
優點： "Friendly crew"
缺點： "Can’t think of anything"
優點： "Great plane and staff"
優點： "Crew was helpful and food was very good"
缺點： "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
優點： "Entertainment was amazing"
缺點： "Seats a bit hard"
優點： "Nice attention and good food. Plane and seats are confortable"
優點： "Good for both."
缺點： "Bigger seats."
缺點： "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
缺點： "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
優點： "Food, entertainment and crew was exceptionally friendly."
缺點： "Seats not great for such a long flight."
優點： "The space at my feet with the chair in front was a bit akward."
缺點： "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "Cabin facilities"
缺點： "They didn’t bring one of my bags"
優點： "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
缺點： "The earphones could have worked!"
缺點： "not really"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "Lovely crew, very helpful"
優點： "very attentive crew"
缺點： "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
缺點： "Inflight was better than I expected. But needs upgrading air crafts."
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "They considered my reguest of vegiterian food."
缺點： "I have no complaints."
缺點： "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
缺點： "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Not enough leg room"
缺點： "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Delays were clearly communicated with ample time to make changes if necessary"
缺點： "TEEEEENY WEENY itty bitty plane - hard to be comfortable- but fortunately it was a short flight"
優點： "Easy connections, very timely and everything worked out great."
缺點： "Plane was full"
優點： "fast take off and good service."
優點： "Boarding seemed smother than usual. I had an issue with a large back pack that wouldn't fit in the overhead due to a smaller plane travelling to Houston from Des Moines, Flight attendant was extremely helpful as it was expensive camera equipment and was able to stow it so that i didn't have to check it at the door. Most appreciated their sensitivity."
缺點： "The United crew really needs an attitude check. How can someone be angry at 6 am?"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "The plane was not at the airport on time and when it caused us to miss the flight they blamed the weather instead of the plane not being at the airport on time. They were rude and refused to give hotel vouchers."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Flight left right on time and arrived to the destination early - which was great because i had an extremely short layover"
優點： "Decent room on the flight. No food or drink."
優點： "Friendly service,. On time"
優點： "Everybody was so friendly"
優點： "No delays"
缺點： "Everyone was super nice and gelpful"
優點： "Quick and easy. Nice crew."
優點： "I was treated wonderfully and had an amazing times."
缺點： "Everything was great."
缺點： "Attitude of gate agent, crews. Boarding penalizes all but highest level and they've demoted me since the merger and erased my 30 year history with UAL. Watched them mishandle a paraplegic passenger until another passenger swapped seats. Last choice for me."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "Tight seats, full flights"
優點： "Movies on personal device"
優點： "The crew worked quickly to get me another flight when I was not gonna make my connection flight."
缺點： "The plane malfunctioned and their time management of telling us when it was gonna be fixed was poor."
缺點： "Crowded, overbooked, made me check my carry on which made me miss my train. Took 4 flights to get to my final destination. Small seats, uncomfortable... list goes on and on"
缺點： "Cancelled flight. No true explanation. Lack of detail and delay caused me to miss other flight opportunities."
缺點： "The airplane needed to be swapped, which caused an hour delay and made me miss my flight"
優點： "I loved it"
優點： "Staff was ok."
優點： "At least I made it"
缺點： "Flight attendant for United 426 to Chicago was rude, flight delayed and they weren't very helpful"
缺點： "Lack of updates"
優點： "Everything's on time"
缺點： "The snack"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "The flight itself was uneventful and went as expected."
缺點： "We were instructed to hand in our hand luggage before boarding the plane which meant we had to wait in a long one after the flight to get the luggage back. HOWEVER, the plane had plenty of overhead luggage room to accommodate our luggage. We were told by the cabin staff that the gate personnel don't always check what size plane it is before requiring everyone to hand in their luggage."
優點： "Flight on time, no delays or problems"
缺點： "Seating for midgets"
缺點： "About two hours before my flight, it was canceled after previously making an airplane switch the night before after checking in online. The I received an email while I was on the way to the airport saying that the airplane that I was going to fly out on was canceled due to airplane maintenance. While I am happy they didn't fly the plane while needing maintenance, they should have planned ahead and known of the maintenance or had a backup ready to go. Obviously it must have been something they just found, but in the big picture of things. You have to pay an way to much for a flight as it is. They should have to solve their own issues to honor their part of the contract. We (as customers) can't cancel a flight with out penalties. Why shouldn't they have to do the same?"
優點： "On the trip from Des Moines to Houston, timeliness of flight was great. The boarding went smooth and was done quickly. The crew were friendly and courteous. Overall the first half of the trip was fine."
缺點： "I was extremely disappointed in the condition of my luggage when I picked it up plane side. The wheel was broke off and all the pockets had been unzipped and it appeared they had been rummaged through. I had to drag my bag through the terminal. I spoke with 3 individuals with United who referred me onto the next and each unwilling as the previous to help. I myself am in customer service and would never treat my customers the way I was treated by the employees representing your Airline. I would go above and beyond to make the sure that the customers experience was a great one in spite of the unfotunate incident so they would return. I have never flown United before, and I will not consider your airline in the future."
缺點： "I paid extra money for our seats so we cud sit together N I ended up on the front of the plane N my boyfriend clear in the back I'll never fly United again y the hell did I pay almost 25$ per seat to sit together to sit on opposite ends of the plane"
優點： "They whole computer system went down all morning"
缺點： "I haven't made it. Their computer system was down all morning. I got a pretty inexpensive flight which was refunded. Although I can't go home, all the one way tickets are 3 times the price. Me and my 6 month old baby can't get home to his daddy."
優點： "Crew was great!"
缺點： "They lost my bag for my entire vacation. They found it and "rushed" it to me, but it got waylaid in SFO and would have sat there had I not called them. Then they said they would deliver it to my hotel. When it arrived 4 days later, they said I could pick it up and they would not deliver it. I was 2.5 hours away. I told them to send it home, but they didn't and when I flew home 7 days later, it was still sitting in Munich!"
優點： "Everything was great, no waits, and right on time!"
優點： "That the flight was on time. disenchanted flight attendants. Makes you want to not need her assistance."
缺點： "Disenchanted flight attendants. For whatever reason, it is obvious that there is unhappiness. Not flat affect, just the look of disinterest, a look that tells you I don't care. In a customer based business it is so disheartening that the very person you may have to depend on to survive is not vested in the clientele that keeps her company in business, thereby insuring future paychecks. I'd like to communicate here that it wasn't all the attendants on either flight, but enough that it was obvious to anyone who paid even casual attention. I was flying home to California, so there were two additional flights a few days before the flights home. I never had any of the same flight attendants on any of the flight. As far as my observation of the attendants, as stated above, I think that speaks volumes. I will cite an example that happened on my trip from Iowa to Denver. I need wheelchair assistance, I walk with a cane, but not able to walk any distance. I pack a light carry-on, bring my purse, jacket and cane. I was being wheeled up the passageway in a regular wheelchair, and the man pushing me stated to the on-coming crew he "would be right back to get my suitcase, couldn't take both at the same time", and added " unless one of you could roll it up?". After an embarrassing pause, a female flight attendant said "Let the flight attendant do it. Add this to the list of responsibilities that aren't really my job." I actually twisted around to look at this person, I was so stunned to hear that! She grabbed my rolling carry-on handle and the look spoke columns. I was embarrased. Thank you. Debra K. Forsythe"
缺點： "Obnoxious crew, repeating the same instructions over and over. No food, no entertainment. Short flight though."