DSM - TPE
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "No apologies for being delayed. More than 4 hours. No explanation. Nothing. Awful service."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Delays were clearly communicated with ample time to make changes if necessary"
缺點： "TEEEEENY WEENY itty bitty plane - hard to be comfortable- but fortunately it was a short flight"
優點： "Easy connections, very timely and everything worked out great."
缺點： "Plane was full"
缺點： "I had to check my carry on from DEN to DSM because flight was full which I was told I could pickup at gate.. at the gate the TSA agent was very rude to me as I was confused as where my bag was, which I had to to baggage claim."
優點： "fast take off and good service."
優點： "Boarding seemed smother than usual. I had an issue with a large back pack that wouldn't fit in the overhead due to a smaller plane travelling to Houston from Des Moines, Flight attendant was extremely helpful as it was expensive camera equipment and was able to stow it so that i didn't have to check it at the door. Most appreciated their sensitivity."
缺點： "The United crew really needs an attitude check. How can someone be angry at 6 am?"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Flight left right on time and arrived to the destination early - which was great because i had an extremely short layover"
優點： "Decent room on the flight. No food or drink."
優點： "Friendly service,. On time"
優點： "No delays"
缺點： "Everyone was super nice and gelpful"
優點： "Quick and easy. Nice crew."
優點： "I was treated wonderfully and had an amazing times."
缺點： "Everything was great."
缺點： "Attitude of gate agent, crews. Boarding penalizes all but highest level and they've demoted me since the merger and erased my 30 year history with UAL. Watched them mishandle a paraplegic passenger until another passenger swapped seats. Last choice for me."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "Tight seats, full flights"
優點： "Movies on personal device"
優點： "The crew worked quickly to get me another flight when I was not gonna make my connection flight."
缺點： "The plane malfunctioned and their time management of telling us when it was gonna be fixed was poor."
缺點： "Crowded, overbooked, made me check my carry on which made me miss my train. Took 4 flights to get to my final destination. Small seats, uncomfortable... list goes on and on"
缺點： "Cancelled flight. No true explanation. Lack of detail and delay caused me to miss other flight opportunities."
缺點： "The airplane needed to be swapped, which caused an hour delay and made me miss my flight"
優點： "I loved it"
優點： "Staff was ok."
優點： "At least I made it"
缺點： "Flight attendant for United 426 to Chicago was rude, flight delayed and they weren't very helpful"
缺點： "Lack of updates"
優點： "Everything's on time"
缺點： "The snack"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "The flight itself was uneventful and went as expected."
缺點： "We were instructed to hand in our hand luggage before boarding the plane which meant we had to wait in a long one after the flight to get the luggage back. HOWEVER, the plane had plenty of overhead luggage room to accommodate our luggage. We were told by the cabin staff that the gate personnel don't always check what size plane it is before requiring everyone to hand in their luggage."
優點： "Flight on time, no delays or problems"
缺點： "Seating for midgets"
缺點： "About two hours before my flight, it was canceled after previously making an airplane switch the night before after checking in online. The I received an email while I was on the way to the airport saying that the airplane that I was going to fly out on was canceled due to airplane maintenance. While I am happy they didn't fly the plane while needing maintenance, they should have planned ahead and known of the maintenance or had a backup ready to go. Obviously it must have been something they just found, but in the big picture of things. You have to pay an way to much for a flight as it is. They should have to solve their own issues to honor their part of the contract. We (as customers) can't cancel a flight with out penalties. Why shouldn't they have to do the same?"
優點： "On the trip from Des Moines to Houston, timeliness of flight was great. The boarding went smooth and was done quickly. The crew were friendly and courteous. Overall the first half of the trip was fine."
缺點： "I was extremely disappointed in the condition of my luggage when I picked it up plane side. The wheel was broke off and all the pockets had been unzipped and it appeared they had been rummaged through. I had to drag my bag through the terminal. I spoke with 3 individuals with United who referred me onto the next and each unwilling as the previous to help. I myself am in customer service and would never treat my customers the way I was treated by the employees representing your Airline. I would go above and beyond to make the sure that the customers experience was a great one in spite of the unfotunate incident so they would return. I have never flown United before, and I will not consider your airline in the future."
缺點： "I paid extra money for our seats so we cud sit together N I ended up on the front of the plane N my boyfriend clear in the back I'll never fly United again y the hell did I pay almost 25$ per seat to sit together to sit on opposite ends of the plane"
優點： "They whole computer system went down all morning"
缺點： "I haven't made it. Their computer system was down all morning. I got a pretty inexpensive flight which was refunded. Although I can't go home, all the one way tickets are 3 times the price. Me and my 6 month old baby can't get home to his daddy."
優點： "Crew was great!"
缺點： "They lost my bag for my entire vacation. They found it and "rushed" it to me, but it got waylaid in SFO and would have sat there had I not called them. Then they said they would deliver it to my hotel. When it arrived 4 days later, they said I could pick it up and they would not deliver it. I was 2.5 hours away. I told them to send it home, but they didn't and when I flew home 7 days later, it was still sitting in Munich!"
優點： "Everything was great, no waits, and right on time!"
優點： "That the flight was on time. disenchanted flight attendants. Makes you want to not need her assistance."
缺點： "Disenchanted flight attendants. For whatever reason, it is obvious that there is unhappiness. Not flat affect, just the look of disinterest, a look that tells you I don't care. In a customer based business it is so disheartening that the very person you may have to depend on to survive is not vested in the clientele that keeps her company in business, thereby insuring future paychecks. I'd like to communicate here that it wasn't all the attendants on either flight, but enough that it was obvious to anyone who paid even casual attention. I was flying home to California, so there were two additional flights a few days before the flights home. I never had any of the same flight attendants on any of the flight. As far as my observation of the attendants, as stated above, I think that speaks volumes. I will cite an example that happened on my trip from Iowa to Denver. I need wheelchair assistance, I walk with a cane, but not able to walk any distance. I pack a light carry-on, bring my purse, jacket and cane. I was being wheeled up the passageway in a regular wheelchair, and the man pushing me stated to the on-coming crew he "would be right back to get my suitcase, couldn't take both at the same time", and added " unless one of you could roll it up?". After an embarrassing pause, a female flight attendant said "Let the flight attendant do it. Add this to the list of responsibilities that aren't really my job." I actually twisted around to look at this person, I was so stunned to hear that! She grabbed my rolling carry-on handle and the look spoke columns. I was embarrased. Thank you. Debra K. Forsythe"
缺點： "Obnoxious crew, repeating the same instructions over and over. No food, no entertainment. Short flight though."