KLM canceled my flight without informing me and then I had to rebook it for next day
Delta didn't have a pilot for our flight. We were delayed 2 hours while they "searched" for one. Then after they found one that pilot was over hours for the day and refused to fly. So they found another one. Then the flight attendants had to go home and they needed to find a new crew. By the time they were done we were delayed 6 hours from our original flight. I used to love flying Delta. The last few flights have been awful. Sounds like its because of poor company management, hiring, and not giving their pilots raises. They are no longer my first choice for flights.
The seat provides more space for legs to stretch than other airlines.
Problem with airlines is same on each, they think can can charge the most and do the least. Well I rotate my flights based on price and I am mandating this within my organization. No more favorites, just cost the least. Tired of airline greed.
Fligts are on time, planes are clean, and staff is friendly
Everything was great until landed and had to wait 25 minutes to get into our gate! Can’t think of a good excuse for that on such a late, cross-country flight. Plenty of prep time!
優點： "Crew was wonderful"
缺點： "This COVID to be over"
優點： "Everything was amazing"
缺點： "Nothing really."
優點： "Everything was better than expected."
優點： "Boarding was a fast and smooth process. Flight attendants were there to help with carry on luggage if needed. Always nice and do their best."
優點： "Crew professionalism."
優點： "The crew on both legs of our trip were nice and accommodating."
缺點： "Add A Display Board For When Cabin Sections Are Boarding"
優點： "The crew at the checking counters were very accommodating. Knowing that I had requested a wheelchair, they changed my seat to one that was closer to the door."
缺點： "The flight attendants in my could have been more visible other than just during the food service time."
缺點： "Better accommodation for handicap passengers."
優點： "Very comfy first class seats"
優點： "Seat was decent and only a $10 upgrade. Worth it!"
缺點： "Wasn’t clear what boarding group was up. I don’t usually fly delta so maybe I’m just not used to the system but something on the video screen at the gate saying where they were in boarding would have helped. I wasn’t the only one that seemed lost."
缺點： "Didn't I could pick my seat. I was assigned my seat. I like window seats. Either leg of the trip was a window seat."
優點： "Plane was on-time, that was the only thing nice to say about this flight."
缺點： "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."
缺點： "Crew did not offer me/ another passenger the complimentary drink/ snack. And made a face when I asked for a drink later."
優點： "Super friendly flight crew."
優點： "Amenities, service, and punctuation of flight"
優點： "Big bathrooms, friendly staff, free eyemaks"
優點： "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
優點： "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
缺點： "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
優點： "Quiet, friendly, fast and efficient. What you'd want for a flight at 6am"
缺點： "We waited 3 hours for the tarmac in Seattle On Christmas"
缺點： "sitting next to a large dog and the wifi not working given i prepaid for it and actually selected the flight because it had wifi i fell hours behind on my work"
缺點： "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
優點： "Smooth flight"
缺點： "45 minute delay (due to airport, not airline"
缺點： "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
缺點： "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
優點： "I asked for a change of seat at the gate and was given it. It really made a difference to be at the window."
優點： "It all went very well. Arrived 20 minutes ahead of time. Wifi movies were great. Stewardesses were very efficient."
優點： "The crew was fantastic. I generally love flying Delta and find their crew to always be very professional and kind."
缺點： "As this was a smaller, regional jet, there weren't a lot of amenities. But that's fine, it's only a 40-minute flight!"
優點： "Staff were awesome. Give them a raise."
缺點： "Got stuck for two hours sitting in the plane because the computer systems went down. Worst experience ever with Delta."
優點： "It only took them 10 minutes to turn things around to make up time for the delay."
缺點： "The seat pockets were not cleaned."
缺點： "Why can't all the Delta gates be near each other. My connecting flight was very far."
優點： "The cabin crew serving the main cabin were exceptional. They were efficient, kind and FUN. We were an hour late leaving and 2/3 of the plane was worried about tight connections. They handled it with grace giving each person their departing gate and asking everyone to let a gentleman off with a 10 minute connection. They made the flight memorably enjoyable."
缺點： "Being an hour late isn't ideal and I understand that it wasn't their fault (the plane was late arriving into Denver. Those things happen. They still goto people to Detroit in time to make connections--barely."
優點： "I love the crew! They are so kind and helpful. Feel like been friends forever. And they have the hardest jobs in the world! Seats are comfortable love the Westin bedding and drink selection"
缺點： "They ran out of Port wine :("
缺點： "Was never able to get on flight. The plane lost a windshield wiper and didn't have any spare parts."
優點： "Your flight attendants were very personable and made a very long flight a comfortable as it could possibly be. They were pleasant and always available. Delta is always my go to airline ... especially on long trips as I upgraded to economy comfort and had a few more inches of leg room!"
優點： "On time Clean airplane Smooth ride Friendly staff"
No delays, good service, easy flight. Thanks!
There was no pilot for our flight so we had to wait 2 hrs on the plane for them to reassign a couple of pilots to get us home.
Even though this flight is almost 5 hours (4 hours, 50 min) and 2100 miles, all that is offered for food are packages of Biscoff cookies. Best bring your own, nothing else is offered, not even for sale.
It was a smooth, uneventful ride. The staff was very friendly. The overhead compartments were a little small for my hiking style backpack, but I made it work.
優點： "Friendly and prompt attendants."
缺點： "I couldn't ask for anything more from American than what was provided"
缺點： "Wait time for loading of crew and passengers."
優點： "Crew was very friendly. Connections great"
缺點： "Seats very uncomfortable."
優點： "Crew was amazing, seats were comfortable. Only negative is out of your control - bad weather in DFW held up departure 5-6 hours. Much of that was on the plane, but crew kept us notified. We had to return to the gate and wait another couple of hours. Awful trip, but not your fault. What I was surprised by was no comp hotel, and the discounts were not rally good discounts."
缺點： "Most of my issues were ATC problems, not AA. The AA personnel kept us informed, etc. The one thing you can control is hotels if delayed to the point of missing all connection until the next afternoon. I understand not compi9ng BUT, when google maps shows better rates at local hotels than your "discount" program, that's sad."
缺點： "Crew could have been nicer and everything could have been on time"
優點： "Miserable all around experience"
缺點： "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
缺點： "Nothing evething is ok"
優點： "The crew was incredibly attentive and helpful."
優點： "Good crew."
缺點： "Plane was too warm. Once again I was next to a larger person in a middle seat. This is as much airlines fault as it is the person. As Americans get bigger seats keep getting smaller. Internet stopped working on the flight."
缺點： "God knows how long we sat in the plane on the tarmac. I fell asleep! Totally missed my tour at the Airplane boneyard as a consequence. Way to go AA. You truly suck!"
優點： "Whole row to myself. Greqt movie, in early and informative pro of a captain."
缺點： "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
缺點： "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
優點： "Everything was excellent"
缺點： "The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ..."
優點： "The crew was amazing, considering the late flight & full plane."
缺點： "Took forever to get the bags"
優點： "Everything was perfect"
缺點： "Baggage was not that faster but was still okay Although improvements will be great"
優點： "Our neighbor was fun to talk to."
缺點： "We didnt make it to Aruba because our flight was delayed for 4 hours so we missed our connecting flight."
優點： "Would fly again- irritated at how does a flight manage to get overbooked"
缺點： "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
優點： "Flight was delayed by approximately 90 minutes. Attendant was friendly."
缺點： "Flight was late but all of our domestic flights were. We had boarding groups but they let everyone on without an order"
缺點： "3 boarding doors less than 50 feet apart with departures leaving within 15 min of each other created a difficult to penetrate gaggle."
優點： "They rerouted me so I at least salvaged some of my trip."
缺點： "They rerouted me for no reason making me miss my reunion."
缺點： "The plane was too warm before take off."
缺點： "Bought 2 tickets but seats weren’t together poor service"
缺點： "The fact that luckily we checked the night before and had to drive to philly to catch flight"
優點： "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
缺點： "A long delay. Patience is everything and the staff and crew were very friendly."
優點： "Staff and Entertainment"
缺點： "Back row, but someone has to sit there :)"
缺點： "Poor seating and lost my bag."
缺點： "Seats very narrow. Not enough legroom."
優點： "Food was okay. Luckily plenty of wine to get through 8 hours on this horrible plane."
缺點： "No individual video screens. Also our audio did not work ( true of most of one side of plane) so we could not even watch movie on the TINY overhead screen. Reading lights also did not work. We had no options to pass the time for an eight hour flight. The crew was unconcerned about the problem. They seemed grumpy!! This plane should not be used for long haul flights."
缺點： "Staff at N Carolina were rude and had there heads buried in there computers! Acted like they were doing you a favor to answer a question!"
優點： "The crew was awesome."
缺點： "You guys lost our luggage!"
優點： "Smooth flight with no issues at all"
優點： "Food was good, crew was friendly, cordial which is not good at all on flights by United Airlines, Delta American Airlines and Air Canada. Flight from Miami-Sao Paulo was nice and no too long as when I fly through Toronto by Air Canada or through Chicago by USA airlines."
優點： "The crew is good"
缺點： "No comfort in the light"
缺點： "2 hours late. Kept moving the boarding time by 10min"
缺點： "The flight was late by 2 hours."
優點： "Overall, it was a decent flight. Tucked way in the back, but no major issues."
缺點： "One flight attendant spent the majority of the flight flirting with the guy behind me. Another had a voice so loud that I could hear him through my earplugs and Bose headphones while trying to sleep on the overnight flight. I also don't like that I booked with Qantas and ended up on an American flight."
優點： "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
缺點： "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
優點： "Individual TV. Price."
缺點： "Food was terrible. Flight attendants were equally bad. Only one attendant was helpful and accommodating. They act like they don't like being there. Need to take lessons from Emirites Airlines. Or Swiss Air. Or even Ethiopian Airlines. Just smile. Be genuinely nice. This bunch were grumpy, conceded, and unfriendy."
Best check in - Great help - thanks
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
缺點： "You take my money for nothing yu stolen my money why why you kayak my husband doesn't travel from Desmoines he is not in system why ????? bring my money back to my account aa"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "They could have told me more than 24 hours before my flight that they changed me to a different flight 4 hours earlier in the day!"
缺點： "Sits not suitable for long distance travel"
缺點： "No apologies for being delayed. More than 4 hours. No explanation. Nothing. Awful service."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Easy connections, very timely and everything worked out great."
缺點： "Plane was full"
缺點： "I had to check my carry on from DEN to DSM because flight was full which I was told I could pickup at gate.. at the gate the TSA agent was very rude to me as I was confused as where my bag was, which I had to to baggage claim."
優點： "fast take off and good service."
優點： "Boarding seemed smother than usual. I had an issue with a large back pack that wouldn't fit in the overhead due to a smaller plane travelling to Houston from Des Moines, Flight attendant was extremely helpful as it was expensive camera equipment and was able to stow it so that i didn't have to check it at the door. Most appreciated their sensitivity."
缺點： "The United crew really needs an attitude check. How can someone be angry at 6 am?"
缺點： "The plane was not at the airport on time and when it caused us to miss the flight they blamed the weather instead of the plane not being at the airport on time. They were rude and refused to give hotel vouchers."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Flight left right on time and arrived to the destination early - which was great because i had an extremely short layover"
優點： "Decent room on the flight. No food or drink."
優點： "Friendly service,. On time"
優點： "Everybody was so friendly"
優點： "No delays"
缺點： "Everyone was super nice and gelpful"
優點： "Quick and easy. Nice crew."
優點： "I was treated wonderfully and had an amazing times."
缺點： "Everything was great."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "Tight seats, full flights"
優點： "Movies on personal device"
優點： "The crew worked quickly to get me another flight when I was not gonna make my connection flight."
缺點： "The plane malfunctioned and their time management of telling us when it was gonna be fixed was poor."
缺點： "Crowded, overbooked, made me check my carry on which made me miss my train. Took 4 flights to get to my final destination. Small seats, uncomfortable... list goes on and on"
缺點： "The airplane needed to be swapped, which caused an hour delay and made me miss my flight"
優點： "At least I made it"
缺點： "Flight attendant for United 426 to Chicago was rude, flight delayed and they weren't very helpful"
缺點： "Lack of updates"
優點： "Everything's on time"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "The flight itself was uneventful and went as expected."
缺點： "We were instructed to hand in our hand luggage before boarding the plane which meant we had to wait in a long one after the flight to get the luggage back. HOWEVER, the plane had plenty of overhead luggage room to accommodate our luggage. We were told by the cabin staff that the gate personnel don't always check what size plane it is before requiring everyone to hand in their luggage."
優點： "Flight on time, no delays or problems"
缺點： "Seating for midgets"
缺點： "About two hours before my flight, it was canceled after previously making an airplane switch the night before after checking in online. The I received an email while I was on the way to the airport saying that the airplane that I was going to fly out on was canceled due to airplane maintenance. While I am happy they didn't fly the plane while needing maintenance, they should have planned ahead and known of the maintenance or had a backup ready to go. Obviously it must have been something they just found, but in the big picture of things. You have to pay an way to much for a flight as it is. They should have to solve their own issues to honor their part of the contract. We (as customers) can't cancel a flight with out penalties. Why shouldn't they have to do the same?"
優點： "On the trip from Des Moines to Houston, timeliness of flight was great. The boarding went smooth and was done quickly. The crew were friendly and courteous. Overall the first half of the trip was fine."
缺點： "I was extremely disappointed in the condition of my luggage when I picked it up plane side. The wheel was broke off and all the pockets had been unzipped and it appeared they had been rummaged through. I had to drag my bag through the terminal. I spoke with 3 individuals with United who referred me onto the next and each unwilling as the previous to help. I myself am in customer service and would never treat my customers the way I was treated by the employees representing your Airline. I would go above and beyond to make the sure that the customers experience was a great one in spite of the unfotunate incident so they would return. I have never flown United before, and I will not consider your airline in the future."
優點： "They whole computer system went down all morning"
缺點： "I haven't made it. Their computer system was down all morning. I got a pretty inexpensive flight which was refunded. Although I can't go home, all the one way tickets are 3 times the price. Me and my 6 month old baby can't get home to his daddy."
缺點： "They lost my bag for my entire vacation. They found it and "rushed" it to me, but it got waylaid in SFO and would have sat there had I not called them. Then they said they would deliver it to my hotel. When it arrived 4 days later, they said I could pick it up and they would not deliver it. I was 2.5 hours away. I told them to send it home, but they didn't and when I flew home 7 days later, it was still sitting in Munich!"
優點： "Everything was great, no waits, and right on time!"
優點： "That the flight was on time. disenchanted flight attendants. Makes you want to not need her assistance."
缺點： "Disenchanted flight attendants. For whatever reason, it is obvious that there is unhappiness. Not flat affect, just the look of disinterest, a look that tells you I don't care. In a customer based business it is so disheartening that the very person you may have to depend on to survive is not vested in the clientele that keeps her company in business, thereby insuring future paychecks. I'd like to communicate here that it wasn't all the attendants on either flight, but enough that it was obvious to anyone who paid even casual attention. I was flying home to California, so there were two additional flights a few days before the flights home. I never had any of the same flight attendants on any of the flight. As far as my observation of the attendants, as stated above, I think that speaks volumes. I will cite an example that happened on my trip from Iowa to Denver. I need wheelchair assistance, I walk with a cane, but not able to walk any distance. I pack a light carry-on, bring my purse, jacket and cane. I was being wheeled up the passageway in a regular wheelchair, and the man pushing me stated to the on-coming crew he "would be right back to get my suitcase, couldn't take both at the same time", and added " unless one of you could roll it up?". After an embarrassing pause, a female flight attendant said "Let the flight attendant do it. Add this to the list of responsibilities that aren't really my job." I actually twisted around to look at this person, I was so stunned to hear that! She grabbed my rolling carry-on handle and the look spoke columns. I was embarrased. Thank you. Debra K. Forsythe"
缺點： "Obnoxious crew, repeating the same instructions over and over. No food, no entertainment. Short flight though."