每天清潔，並在 得梅因飛往 台北的機艙內安裝HEPA高效濾網
缺點： "Free wifi"
優點： "The plane ✈️ itself the attendants . The entertainment on board. Really great"
缺點： "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
優點： "The crew was informative"
缺點： "Inflight sandwiches"
缺點： "Flight got cancelled"
優點： "very nice crew"
缺點： "my bagfage was lost"
缺點： "Everything was good"
缺點： "KLM crew exceed our expectations"
優點： "Nice staff and no delay"
缺點： "Instead of crisps maybe a bit of cheese or crackers"
缺點： "Boarding was very slow."
優點： "Crew was nice and friendly"
缺點： "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Crew was nice and efficient"
缺點： "Economy seats don’t recline enough."
優點： "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
優點： "They considered my reguest of vegiterian food."
缺點： "I have no complaints."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "old screens and entertainment system leg room to small"
優點： "Crew where awesone and the choice of entertainment was fantastic"
缺點： "Seats way to close together"
優點： "The service"
缺點： "The seats"
優點： "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
缺點： "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
優點： "Good entertainment options. Nice flight attendants"
缺點： "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
優點： "kLM staff was great."
優點： "Easy to board and easy flight."
優點： "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
缺點： "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
缺點： "Food and one bathroom out of service makes an awful flight"
缺點： "Bit cramped for space"
優點： "Helpful and smiling cabin crew."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
優點： "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
優點： "The crew service is impeccable. Ground services very friendly and professional."
缺點： "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
優點： "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
缺點： "Nothing! It was all great!"
缺點： "magazines very dog eared and some badly torn"
缺點： "Only one queue for boarding. Flight late on arrival."
優點： "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
缺點： "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
優點： "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
優點： "Boarding was very efficient."
缺點： "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
缺點： "Did not get the luggage from connecting flight from Amsterdan to Basel"
優點： "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
缺點： "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
優點： "Staff, service"
缺點： "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
優點： "No entertainment or food needed on a half hour flight. Otherwise excellent."
優點： "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
缺點： "Food was not very good Tasteless and rubbery"
優點： "KLM food and service are great"
缺點： "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
優點： "Good food, good entertainment system, comfortable seating."
缺點： "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
"Everything was ok , ."
優點： "Friendly and prompt attendants."
缺點： "I couldn't ask for anything more from American than what was provided"
優點： "Crew was very friendly. Connections great"
缺點： "Seats very uncomfortable."
優點： "Miserable all around experience"
缺點： "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
缺點： "Nothing evething is ok"
優點： "The crew was incredibly attentive and helpful."
優點： "Good crew"
缺點： "My tv monitor did not work."
缺點： "Flight delay"
缺點： "Full can of soda"
優點： "Whole row to myself. Greqt movie, in early and informative pro of a captain."
缺點： "Leg room. But you know that"
缺點： "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
優點： "Everything was excellent"
缺點： "O prematurely had to check my carry on when there was room to bring it on board with me"
優點： "The crew was amazing, considering the late flight & full plane."
缺點： "Took forever to get the bags"
優點： "Much better the typical American cattle class. Qantas actually served real food. Cabin was spacious."
優點： "Everything was perfect"
缺點： "Baggage was not that faster but was still okay Although improvements will be great"
優點： "On time professional staff"
缺點： "Old plane for this fight."
優點： "Would fly again- irritated at how does a flight manage to get overbooked"
缺點： "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
缺點： "The stewards on American Airlines are literally scary to talk to; rude and unprofessional."
優點： "They rerouted me so I at least salvaged some of my trip."
缺點： "They rerouted me for no reason making me miss my reunion."
優點： "Fast and much more efficient than the previous leg of our trip"
優點： "The fact that they re-booked without me having to contact customer service."
缺點： "The connecting flight was cancelled while boarding was in progress at the start of the journey."
缺點： "Bought 2 tickets but seats weren’t together poor service"
優點： "Seats were reasonably comfortable"
缺點： "My console did not work for the entire flight, including the overhead light and hellp/call button. The screen in front of my seat displayed error messages for the entire flight of 8 hours, from the time I got into my seat until after landing. I asked the crew about it before take off. Nothing they did fixed it, not could the screen be turned off completely to avoid scrolling messages for 8+hours. During the flight I was told it couldn't be fixed until after landing. In that case why wasn't it taken care of before my flight ever started? Anyone inspecting the plane properly in between the previous flight and mine would have and should have seen the same error messages on the screen I saw, and resolved it then. ''Hot'' food in the main meal was salty and lukewarm. Also irritating that flights for 3 people booked 5 months ahead of take off with no option for us to choose seats should end up with 3 separate seats at opposite ends of the plane. Should automatically assign seats together for people booking that far out, on a first come first serve basis or allow seat assignment at time of booking by the customer. This flight was about the typical experience most passengers have come to expect from companies who have too much power and really don't care about the customers they are supposed to serve. This is not a reflection of the actual crew on the flight itself, they were average, not bad, but not great."
優點： "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
缺點： "A long delay. Patience is everything and the staff and crew were very friendly."
優點： "The comfort..the movies."
缺點： "No outlets. Poor options for vegetarians"
優點： "That we made jt"
缺點： "Flight crew was rude said things weren’t their job such as handing out custom forms just overall a terrible flight."
優點： "Staff and Entertainment"
缺點： "Back row, but someone has to sit there :)"
優點： "The staff was very helpful"
缺點： "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."
缺點： "How much tighter can they cram us? I'm 5'11" and 185 pounds and was too wide for the seats!"
缺點： "The changing of terminals in Philadelphia but was not the airlines fault."
優點： "It makes such a difference when the attendant is happy and clearly enjoying her work and trying to make a difference. A fantastic boost after a long flight"
缺點： "Good flight!"
優點： "Early arrival"
優點： "Wonderful, again. Will fly American any chance I get!"
優點： "Free entertainment and food. Timely departures and arrivals."
缺點： "Went to Iberia desk to check in only to be told to go to AA desk instead at a different terminal. Directions could be clearer."
優點： "Got to pick my seat. Got food. Spacious. Timely. Friendly. And best of all.. the middle seat was open and I got some extra leg room!"
缺點： "Hey for airplane food I can't complain. Especially since I didn't even know I'd be getting any. (For free!). The chicken and mashed potatoes were a little funky but still ate and enjoyed it."
缺點： "Operated by American Airlines and the service was poor The air attendants just threw the food down and the flight was not even full Had to pay for drinks- never have to do this on British Airways. Not equal service considering they are partners"
缺點： "Gate was changed, then flight delayed, then maintenance was required on plane further delaying, then once arriving on an already warm plane, another flight made it to our gate first so we had to sit for over 30mins on an un-air conditioned pressure cooker. It was 80 degrees outside but much hotter inside the plane. Quite miserable. Overall it was over 2 1/2 hour delay."
缺點： "2 hours late. Kept moving the boarding time by 10min"
優點： "Staff was pleasant and efficient. Schedules met my needs."
缺點： "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
優點： "On time, easy boarding"
缺點： "Too cold."
優點： "The crew had Halloween candy they bought themselves. It shows they care."
缺點： "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."
優點： "More spacious seating."
缺點： "All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?"
缺點： "the flight was 4 hours late. we were constantly shuffled to different gates. the internet on the flight didn't work."
優點： "The crew was friendly, energetic, educational and very helpful"
缺點： "Des moines airplanes seem to be the left overs. Old and outdated."
缺點： "You take my money for nothing yu stolen my money why why you kayak my husband doesn't travel from Desmoines he is not in system why ????? bring my money back to my account aa"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "They could have told me more than 24 hours before my flight that they changed me to a different flight 4 hours earlier in the day!"
缺點： "On time arrival."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "No apologies for being delayed. More than 4 hours. No explanation. Nothing. Awful service."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Delays were clearly communicated with ample time to make changes if necessary"
缺點： "TEEEEENY WEENY itty bitty plane - hard to be comfortable- but fortunately it was a short flight"
缺點： "I had to check my carry on from DEN to DSM because flight was full which I was told I could pickup at gate.. at the gate the TSA agent was very rude to me as I was confused as where my bag was, which I had to to baggage claim."
優點： "fast take off and good service."
優點： "Boarding seemed smother than usual. I had an issue with a large back pack that wouldn't fit in the overhead due to a smaller plane travelling to Houston from Des Moines, Flight attendant was extremely helpful as it was expensive camera equipment and was able to stow it so that i didn't have to check it at the door. Most appreciated their sensitivity."
缺點： "The United crew really needs an attitude check. How can someone be angry at 6 am?"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "The plane was not at the airport on time and when it caused us to miss the flight they blamed the weather instead of the plane not being at the airport on time. They were rude and refused to give hotel vouchers."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Flight left right on time and arrived to the destination early - which was great because i had an extremely short layover"
優點： "Decent room on the flight. No food or drink."
優點： "Friendly service,. On time"
優點： "Everybody was so friendly"
優點： "No delays"
缺點： "Everyone was super nice and gelpful"
優點： "Quick and easy. Nice crew."
優點： "I was treated wonderfully and had an amazing times."
缺點： "Everything was great."
缺點： "Attitude of gate agent, crews. Boarding penalizes all but highest level and they've demoted me since the merger and erased my 30 year history with UAL. Watched them mishandle a paraplegic passenger until another passenger swapped seats. Last choice for me."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "Tight seats, full flights"
優點： "Movies on personal device"
缺點： "Crowded, overbooked, made me check my carry on which made me miss my train. Took 4 flights to get to my final destination. Small seats, uncomfortable... list goes on and on"
缺點： "Cancelled flight. No true explanation. Lack of detail and delay caused me to miss other flight opportunities."
缺點： "The airplane needed to be swapped, which caused an hour delay and made me miss my flight"
優點： "I loved it"
優點： "Staff was ok."
優點： "At least I made it"
缺點： "Flight attendant for United 426 to Chicago was rude, flight delayed and they weren't very helpful"
缺點： "Lack of updates"
優點： "Everything's on time"
缺點： "The snack"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "The flight itself was uneventful and went as expected."
缺點： "We were instructed to hand in our hand luggage before boarding the plane which meant we had to wait in a long one after the flight to get the luggage back. HOWEVER, the plane had plenty of overhead luggage room to accommodate our luggage. We were told by the cabin staff that the gate personnel don't always check what size plane it is before requiring everyone to hand in their luggage."
優點： "Flight on time, no delays or problems"
缺點： "Seating for midgets"
缺點： "About two hours before my flight, it was canceled after previously making an airplane switch the night before after checking in online. The I received an email while I was on the way to the airport saying that the airplane that I was going to fly out on was canceled due to airplane maintenance. While I am happy they didn't fly the plane while needing maintenance, they should have planned ahead and known of the maintenance or had a backup ready to go. Obviously it must have been something they just found, but in the big picture of things. You have to pay an way to much for a flight as it is. They should have to solve their own issues to honor their part of the contract. We (as customers) can't cancel a flight with out penalties. Why shouldn't they have to do the same?"
優點： "On the trip from Des Moines to Houston, timeliness of flight was great. The boarding went smooth and was done quickly. The crew were friendly and courteous. Overall the first half of the trip was fine."
缺點： "I was extremely disappointed in the condition of my luggage when I picked it up plane side. The wheel was broke off and all the pockets had been unzipped and it appeared they had been rummaged through. I had to drag my bag through the terminal. I spoke with 3 individuals with United who referred me onto the next and each unwilling as the previous to help. I myself am in customer service and would never treat my customers the way I was treated by the employees representing your Airline. I would go above and beyond to make the sure that the customers experience was a great one in spite of the unfotunate incident so they would return. I have never flown United before, and I will not consider your airline in the future."
缺點： "I paid extra money for our seats so we cud sit together N I ended up on the front of the plane N my boyfriend clear in the back I'll never fly United again y the hell did I pay almost 25$ per seat to sit together to sit on opposite ends of the plane"
優點： "They whole computer system went down all morning"
缺點： "I haven't made it. Their computer system was down all morning. I got a pretty inexpensive flight which was refunded. Although I can't go home, all the one way tickets are 3 times the price. Me and my 6 month old baby can't get home to his daddy."
優點： "Crew was great!"
優點： "Everything was great, no waits, and right on time!"
每天清潔，並在 得梅因飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 得梅因飛往 台北的機上會提供口罩
從 得梅因飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 得梅因飛往 台北的彈性機票