Staffs were very friendly and food was good. Most of all Bilingual info was plus! Satisfied this point.
優點： "Charming and respectful crew"
缺點： "Everything's ok"
優點： "Appreciate that the Desk attendant tried to sit our family together but couldn’t since it was a full flight. Also appreciated the vouchers handed out when flight was delayed 2 hours in Incheon."
優點： "Check in staff were good. We departed on time."
缺點： "Better if they could provide maybe nuts I flight but if not, it's still all good for an hour flight.."
優點： "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
缺點： "The airline's on time record has got to improve. Period."
優點： "The food and the service"
優點： "Great leg room, comfortable, good food"
缺點： "Entertainment screen not working"
缺點： "No vegetarian food I’d you didn’t pre-order 24 hours in advance. I couldn’t check in online so preorder not an option. Boarding started late on both flights"
優點： "The crew was ok."
缺點： "Luggage pick up was very slow. Random inspection at Incheon is not so random at all. 90% minority."
優點： "Staff and flight crew all very nice and profressional and attentive; bags arrived at final destination - no issues with missing luggage"
缺點： "Another delay from icn to bkk, No meal on this 6hr flight! Catering issue, so no dinner... just a pack of peanuts, literally. Seats very uncomfortable in economy, lack cushioning"
優點： "I love how they give importance to parents traveling with little kids."
缺點： "They ran out of food choices. I have been flying with Asiana for the longest time and this has happened thrice."
缺點： "Big delay for more than one hour."
優點： "My vegetarian husband had good food on an airplane, which is rare. Also the service is wonderful on Asiana,"
優點： "The service crew was outstanding!"
優點： "Service Friendliness Menu Seat layout"
缺點： "Shoulder harness in back hurt without matress pad. Amerucan breakfast was terrible. Beer needs to be served cold, cold, cold"
缺點： "Long delay in a small departure area with not enough seats especially for seniors. It took a while before we were allowed to board the plane. Everyone is complaining."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Crew was nice plenty of food"
缺點： "Every plane delayed. They made me run to my connecting flight. My luggage never made it."
優點： "The crew were friendly."
缺點： "I felt very cramped. The selection of movies wasn't great"
優點： "Great service and meals"
優點： "Served only two meals lady's keep off lights so everyone sleep tv don't work well"
缺點： "See above not best but good did serve wine with food"
優點： "The crew was friendly and helpful."
缺點： "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
優點： "Good service, boarding on time, got to destination earlier than expected"
缺點： "The air conditioning wasn't quite working, maybe the plane was too old"
優點： "The crew was wonderful, accommodating and pleasant throughout the long flight. Meals were delicious (drink selection even included complimentary red/white wine!), good selection of movies on private screens and packaged slippers, blankets and toothbrush/toothpaste were provided for everyone."
缺點： "Seats should have more padding for the long flight."
優點： "More leg room than any airline I have flown in economy. Nice staff."
優點： "I like how I asked for an aisle seat and it was given to me without hesitation."
缺點： "No complaints."
缺點： "Second meal was marginal"
缺點： "Delay to board then delay in plane to take off"
缺點： "Sound didn't work on entertainment system And food was not good"
優點： "Helpful staff who regularly cleaned restrooms."
缺點： "Minimal, unhealthy meals. Poor choice of beverages (no cartons of milk) and gloopy fried fish that was all batter. Tpe-Seoul meals were perfunctory boxes with no choices besides malodorous rice. Entertainment was very thin on movies and (jazz/classical) music, and the preview window was about one by two inches, ludicrously small. No English subtitles on most world or Asian movies."
優點： "Great service. Good meal."
缺點： "Slight delay of 1 hour, late inbound aircraft (weather)"
優點： "No tv, no complimentary water no food no nothing The poorest experience ever"
缺點： "This company shouldn't be legally running It's a gigantic scam Didn't even know such a airline even existed"
優點： "The staff are nice and friendly and courteous. Food is pretty good too."
優點： "The flight attendants were professional and extreamly well groomed. The are a credit to Asiana Airline"
優點： "The staff was really friendly and kind, but people just on the plane in general were pretty bad. (Although a cute baby kept walking around and not sleeping almost the entire flight, I was just glad that I was going back home)."
缺點： "The people in the back of me was so rude, they did not let me put my seat back although the Asiana staff told me I could, but they just kept complaining."
優點： "Spacious room leg."
缺點： "Crew assistance. I'm a seniour citizen, but no one even volunteered to help me with my bags. 1.While checking-in in Manila airport, those 2 young guys at the counter were just watching me lift those heavy bags on the scale. Had to ask them if thay can assist me. 2. Inside the plane, I asked the stewardess to help me with my carry on to be placed overhead. She asked me to help her cause she was too weak even to close the doors of the compartments."
優點： "Food was delish (esp the Korean options), and crew was very courteous. The plane going to our destination had an updated online entertainment system -- touch screen worked w/o too much effort and the control was an easy reach from in front of you but I can't say the same for the flight back which i think is an older plane."
缺點： "I was getting sick and had fever the day i was going to fly back home. I was contemplating moving my flight but wanted to know if I could do it without getting charged (say if I had a doctor's note from the hospital) or at least how much I would have to pay... I didn't get to ask at all because (1) it was hard for me to find the correct customer service to call and (2) when I reached it, I was asked to call again as services were busy. I ended up taking the flight sick because I didn't want to rack up extra charges. Also, I find the seats pressing on to my thighs if my legs are in a relaxed position (meaning not trying to keep my knees together as if I was in a job interview). I've had to put a blanket or pillow between me and the armrests so they wouldn't hurt. Some airplanes have thinner more streamlined armrests and those have made some of my other travels more comfortable."
優點： "VERY FRIENDLY STAFF, VERY POLITE AND PROFESSIONAL"
缺點： "SEAT NOT VERY COMFORTABLE AND SMALL SPACING... FOOD WAS OK...THE ONLY CHOICE GIVEN WAS HOTDOG WHICH IS NOT BAD BUT I PERSONALLY DO NOT LIKE HOT DOGS...."
優點： "Everyone was kind and professional. Everything went very smoothly."
優點： "Good food, polite crew, efficient and flexible with baggage."
缺點： "All of our 4 Asiana flights left late and arrived late, making us miss one connection on the way to Japan. We luckily allowed a lot of extra time going home because our flight was more than an hour late again."
優點： "Crew was efficient."
缺點： "Seats on the small side."
優點： "The company called one travel agency quoted $1,000.00 per ticket from Vancouver to tokyo. I purchased 3 tickets but in about 3 weeks later I find out that they cancelled it. I complained about it and they asked if I wanted to purchase the same tickets from the same flight and seas for $1,500.00. Because I wanted to save $50 (Air Canada was $1,050.00 through Travelocity at the time), I had to pay $1,400.00 for Air Canada ticket 3 weeks later. I will never fly ANNA or deal with travel one. Even though it is a little more expensive I will only deal with reputable company such as travelocity."
優點： "Food and service were good"
缺點： "Delay flights had me running to catch the connecting flights just to find out those flights were also delayed"
優點： "very polite and helpful crew"
缺點： "timing of this flight us last in line behind a huge crowd in immigration. Didn't get thru customs until 11:50pm!!"
優點： "The staff were excellent and very kind and attentive."
缺點： "In flight headphones were way too big"
優點： "Everything was great. The crew were very polite and kind."
缺點： "There wasnt anything i didn't like."
first of all you guys delayed my first flight 5 hours, then I missed the connection to London, placed me for one night in texas in which you did not allow me to take my check in bag. I had no extra clothes. The next day my flight to London was at 4pm and you guys only gave me 12 usd food coupon, totally unacceptable. Then I asked the boarding personal that I hope you guys will not lose my bag, as you guys did not allowed me to take it with me and re checked it back to London. Then when I arrived to London my bag was not in the baggage claim. You guys told once it will get located will send it to my hotel. I waited 3 days and never happened, I had no clothes nothing, you guys made me paid extra stuff and said your will refund, I am still waiting for that refund. This is the worst airline customer service I ever experienced in my life.
It was a pretty empty flight. That's about it
缺點： "If we had made our flight instead of waiting 3+ hours to get rebooted and put in a hotel"
缺點： "Sat on the plane for over two hrs. Brat for a kid behind me kicking seat"
Lots of turbulence on this flight, which limited beverage service. Despite the length of the flight, there was only one beverage service, and the "snack" they handed out was a single packet of Biscoff cookies. It was a newer plane with outlets for plugging in devices and a shelf for placing a cell phone to view -- all that was great. The free entertainment was also great and much appreciated, as my husband had finished his book and needed something to amuse himself during the long trip. But if the airlines could just give us passengers a bit more seat space, it would improve things immensely; the guy next to me was well over 6-feet tall, and he couldn't help but extend his knees into my space.
優點： "Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front."
缺點： "The food! Bring back real food please"
優點： "Crew was great, pilot was amazing through the rough turbulence. Thank you!"
優點： "Everything went smoothly, i had a good seat."
優點： "Crew was very pleasant and quick with service."
缺點： "There was no in-flight entertainment! This is ridiculous for an overnight, international flight."
缺點： "Never made it. Stranded at LAX."
優點： "Boarding was average. Cabin crew was very nice and attentive when needed. Flight was on-time. Luggage arrived quickly and unharmed."
缺點： "When will airlines end cramming in as many sardines/passengers in the plane? The seating for me (6"1") was too close to the seat in front. Luckily, the passenger in front of me did not recline."
優點： "Sears are still too narrow."
缺點： "I wish I could of finished my movie !!!"
優點： "Right on time"
缺點： "Wife on board"
優點： "Pleasant flight crew!!"
優點： "It was the most uncomfortable flight I can remember"
優點： "The seats seem to be shrinking. The flight was flawless."
缺點： "Tight seats, but I guess that is going to be the norm now."
優點： "Horrible landing. Also-landed early and srive around for 20 min with no announcement from cockpit"
缺點： "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
優點： "Nothing special about the flight it went smoothly and that's good."
缺點： "Peanuts not offered as a snack and the snack packs are over priced"
優點： "The crew was helpful and friendly."
缺點： "Baggage was damaged and took a long time to get to the claim area."
優點： "The flight was so short we did not even get a snack, only an offer of a bottle of water; this was simply due to to short length of the flight. Basic economy had my wife and I 16 rows apart each in a middle seat. I was in the very last seat on the plane. Flight attendants were attentive and surprisingly very nice, legroom is non-existent (same as every flight in plain coach)."
缺點： "High cost to prebook seats was twice what Spirit or Frontier would charge"
缺點： "Late to Tulsa again.l"
優點： "Seats were surprisingly comfortable"
缺點： "Didn't make it to Tulsa. Won't make it for almost 8 more hours. Shameful."
優點： "YYC is a nice airport. I have found I like Canadian's more then Americans when it come to air travel."
缺點： "LAX is not a convenient airport at all."
缺點： "I miss my flight because my plane left “early.” The person who attended me wasn’t understandable at all, she responded with so much rudeness. Was very upset!"
優點： "Nice amount of leg room!!!"
優點： "I miss the first leg of my flight and they cancelled my whole ticket and didn’t rebook me. This was an intentional flight. I paid $1500 for the ticket and even when another airline was going to fly me to catch the second leg they denied me. This was my worst experience, I have missed flights before and I get rebooked pay some fee but I still get to my destination. I missed an opportunity to pay last respect to my dad. I’m so very disappointed"
缺點： "The customer service is just horrible. They simply don’t care about you just what you paid."
優點： "nothing really"
缺點： "crowded seats , packed flight,"
優點： "We had our passes available on our iPhone to assist the boarding process. Very enjoyable trip with the crew and we plan to fly AA again in the future."
優點： "Non stop flight.wifi."
缺點： "Seat were stuck..both ways..not able to change the position ..no entertainment for long flight. Ground staff forced us to check in the carryon w/o checking the aircraft."
優點： "The flight was calm and clean. Not much turbulence. The flight staff was polite and there was plenty of room."
缺點： "The food was horrible and the seats were a little uncomfortable but everything else was pretty good"
優點： "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
優點： "Quick flight"
缺點： "seating too small."
優點： "Smooth flight and on time."
缺點： "Small plane. Even small carry-ons had to be gate checked"
缺點： "No wifi or chargers or seatback entertainment"
缺點： "You wouldn't let me change my flight so I didn't even take it"
優點： "The flight between WA D.C. And Phoenix went well. Very nice staff, orderly onboarding"
缺點： "Arrived in Phoenix and hurried to my next gate for the flight to Palm Springs only to discover a delay in the flight. No marguees were updated, no explanation just the plane had not arrived. Soon after we were told of a gate change, the marquee then said the flight would not arrive until 11 pm it is a one hour flight, so we actually arrived at 10 pm."
優點： "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
缺點： "The customer service was terroble. My daughter was humiliated."
優點： "The crew on ground and on the plane are great"
缺點： "The planes are old and crowded"
優點： "Everyone very nice"
缺點： "All good not dislikes"
優點： "the flight was on time"
缺點： "the plane was small the plane was not comfortable"
優點： "Well, there wasn't any entertainment, but that's ok. The flight attendants were nice, and the flight was on time."
缺點： "No complaints here!"
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "Crew quiet and professional"
缺點： "Screaming child boarded"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Very little. This was very smooth work."
優點： "Crew was very pleasant"
缺點： "Sits not suitable for long distance travel"
優點： "It was very discomforting to here the plane squeaking throughout the flight."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "FAT to LAX not one word from the flight deck explaining the delay in our delayed pushback and take off"
優點： "People who help me with my 87 year old mother we extremely thoughtful."
缺點： "I did not like having to exit plane on the tarmac. It was difficult for my 87 year old mother, and the if the weather had been bad this would have been very unpleasant and extremely difficult for everyone!"
優點： "Staff at Fresno Airport was helpful and informative."
缺點： "A six hour delay caused us to rent a car to drive from Fresno to LA. Once we were on our way and after 3 hours or so, the delay was reduced so that we theoretically could have made connections - but it was too late. We made it driving - but we had to eat the cost of the car rental."
優點： "fast take off and good service."
優點： "Heavy Hispanic woman got ill and I was really worried she might pass away because she kept laying forward asleep or passed out on the back of the seat in front of her. Finally they found a doctor who was bilingual and he took great care of her. So bravo for that UA!"
缺點： "Heavy Hispanic woman got ill and I was really worried she might pass away because she kept laying forward asleep or passed out on the back of the seat in front of her. Finally they found a doctor who was bilingual and he took great care of her. So bravo for that UA!"
優點： "We arrived early"
缺點： "Everything else. Over crowded. Very uncomfortable seats, no entertainment unless you wanted to download and pay for app which I did but didn't have earphones for my phone."
優點： "Didn’t go"
缺點： "Flight was cancelled and there were no options to get to Cleveland timely so I cancelled the whole trip."
優點： "Lost my luggage"
缺點： "Lost my luggage"
優點： "Crew was very good"
缺點： "Really rough ride, very uncomfortable"
缺點： "Plane delayed 3 1/2 hours. Got to my room at 1:15 am"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Was not informed that there was a required 30 minute check in and was given incorrect information about what time the airport opened. Causing us to miss our flight and purchase new tickets at an extra $620, whereas I believe it should have been a free adjustment. I will never use united or kayak again."
優點： "They canceled the flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "How pleasant everyone was"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "The Fresno staff was incredible, patient, and very helpful. Take-off and landing was super smooth."
缺點： "There was no food, only a glass of water. The steward was very kind though. The layover at LAX seemed unrealistic. When I called ahead of time about it, a United employee told me it was "do-able". We barely made it, even with riding on the skycap's cart. If I hadn't had that cart ride, I would definitely have missed it. Reasonable layovers would be more helpful."
缺點： "Staff was rude and not helpful at all. Delayed over 3 hours waiting on crew coming in on another plane. Short staffed."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
缺點： "Poor Steward. Very unfriendly"
優點： "Loved boarding process. Nearly impossible to get down the aisle with carry on, personal item and a coat. Come on...."
優點： "Very friendly hostesses and Avery welcoming feel"
缺點： "Missed my connecting flight because of maintenance problems. Had to wait an extra 5 hours just to get to Las Vegas. BULLSHIT! Never again!!"
優點： "On time"
缺點： "Food quality"
缺點： "Was not a smooth flight"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Flight got cancelled and i was not informed of this. Waited for 9+ hours just for my next flight"
優點： "Flight crew was great and funny!"
缺點： "Seats were uncomfortable and not a lot of space. No entertainment"
優點： "terminal in Boston Boarding arrived early"
缺點： "group of 2 was split up"
優點： "Everything was perfect"
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
優點： "Movies were ok."
缺點： "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."
優點： "The crew spoke Mandarin and were very friendly. The food has definitely improved since the last time I flew this segment. I think UA is feeling the competition from the Asian airlines and improving their services to better compete. The seats are definitely more comfortable than the domestic flights. It was a comfortable flight and we landed right on time."
缺點： "The seats are still smaller than some of the Asian competition."
優點： "The way they said "Hello" to me. Other than that, the water was good."
缺點： "Everything else. My flight was delayed for weather, and I missed my boarding by 2 MINUTES, and they rejected me at the gate, and told me my seat was already taken by stand-by. Then the lady I went to see at the customer service desk was rude, and rejected me from first class even though it was THEIR MISTAKE I was booked there. Then I didn't even land at LAX! I had to take another flight that landed at Ontario so I can make my appointment on time. Will NEVER travel with United again!"