Same in American airlines
The flight was delayed for 4 hours. It was awful. They should have offered us those cheap biscuits. It is now 1am and I am just now getting leaving the airport
Delayed 4 hours due to crew. Then it began to rain and lightening. Crew arrived but then flight cancelled due to weather. American Airlines are thieves. No hotel voucher provided.
I think the flight attendant and first class was terrific, but whoever had to work in coach where I say didn’t seem happy about it, extremely mediocre service, not friendly, just putting 1 foot in front of the other. Just seemed “over it.”
優點： "Boarding was quick and efficient."
缺點： "A traveler took his mask off on the plane and no one said anything to him."
缺點： "It was a very good flight"
優點： "on time"
優點： "Mostly pleasant flight crew"
缺點： "Better gate agent and mechanics"
優點： "Pilot was awesome. Beautiful landing. Got us there safely."
缺點： "When you buy basic economy they put you in zone 9 for boarding. When i checked in online, they didnt even give me and my wife seats together."
優點： "flight attendant excellent. Flight on time."
缺點： "Seats too small tight uncomfortable. Boarding without a jetway uncomfortable."
優點： "Nothing. I missed this flight because of a delay of my flight on Friday."
優點： "First class travel on express jets."
缺點： "First class travel is limited to bigger seat and snacks. I think hot towellete could be very nice."
優點： "Flight attendants were very good."
缺點： "Pilots need to do a better job of communicating delays. Especially the ones piloting this particular flight."
優點： "Customer service"
缺點： "The planes having chargers and the WiFi working"
缺點： "We had a two hour delay causing me running through the London airport to make my flight only to sit in the airplane for an hour because someone decided at the last minute not to travel. In the end, my only two bags didn’t make it. So inconvenient."
優點： "That I arrived on time"
缺點： "Without any kind of entertainment, Some soft music will be better than the aircraft noise.."
優點： "Crew was polite, Captain was helpful."
缺點： "Flight was delayed due to mechanical issues."
缺點： "Overseas flight and the seats were so tiny. I literally have bruises on my legs on the sides and on my knees from being crammed into the seat in front of me. I'm 73" tall and I couldn't even lower my tray all the way to set food and drink on it."
優點： "Very nice hard product complimented by a great cabin crew."
缺點： "The crew set the bar too high for future flights :)"
優點： "Left on time, arrived early, the service and the food was great."
缺點： "Non-availability of wheelchair at London."
優點： "The boarding process was great and speedy. They had us all on the plane and we were pushing back prior to the take off time because they already had us all on board. The flight was smooth, and we landed in Charlotte early. Can’t beat that!"
缺點： "The crew felt a bit standoffish and I felt like I couldn’t have asked them something if I wanted it, which, thankfully I didn’t."
優點： "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
缺點： "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
缺點： "The aircraft was tiny and we were delayed"
優點： "Crew was amazing"
缺點： "Felt very uncomfortable on that seat me and my girlfriend. We got delayed before taking off And our first flight from SF to Miami we got delayed an hour after landing before exiting the plane!"
缺點： "Flight attendants were a little abrupt. Could have been friendlier."
優點： "Smooth boarding. On time flight"
缺點： "No gluten free snacks:("
優點： "On time, even with de-icing. Very empty flight, so lots of room to spread out."
缺點： "The older md80’s that AA is still flying are really showing their age. It will be nice when they update their fleet."
優點： "All went well and without incident. Friendly crew. Easy On, easy off."
缺點： "Getting to the airport early and waiting an additional ten minutes on the tarmac."
缺點： "The seats are hard although spacious for a 3 set row."
缺點： "No preliminary information that no meals are included."
優點： "The flight departed on time, landed early, had plenty of entertainment, and the crew were pleasant."
缺點： "Check-in was problematic: the first agent claimed my luggage allowance was only one checked bag, even though the ticket said 2. Had to wait in a second line to fix it."
優點： "Quick to board and on time, plenty of leg room, great new movie and shoe selection during the flight."
缺點： "The food was satisfying, but not great. Entrees were quite salty and bread came a little soggy."
缺點： "delayed on the plane"
優點： "Entertainment was good, except the system wasn't working the first 30min of flight."
缺點： "Parents left their 5 kids in the row behind me to horseplay. During the whole flight. Crew did nothing while they ran up and down the aisles. They parents and kids have been kicked off the plane for not being in their seats when told by the captain."
缺點： "Will probably never choose to fly with American Airlines again."
優點： "Flight was delayed but that worked out well for me because my earlier flight was delayed"
缺點： "I've been on a lot of flights but for some reason the seats in this aircraft felt really close, uncomfortably close"
缺點： "No priority boarding for people with babies and toddlers"
優點： "Quick and easy ride to Florida. Only 2 hour flight, smooth ride. Crew did their job and did it well."
缺點： "No entertainment options, I'm assuming because of short flight. No tvs."
The damper was the San Francisco Airport. Too much mayhem there.
Issues with app, ticketing and boarding.
No inflight entertainment for 4 hour flight. The United entertainment system is often broken. Please fix this recurring problem!!
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Airplanes, entertainment, boarding, check in"
缺點： "Food, conections"
優點： "The funny crew"
缺點： "Softer landing"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Departing on time and securing seats for my new connecting flights."
缺點： "Sits not suitable for long distance travel"
缺點： "15 hours late! Terrible communication about the flight, conflicting messages, and no concern for the customers. What more CanIsay!"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Seats very uncomfortable. Food poor. Downloading an app for entertainment... a joke!"
缺點： "Seats very uncomfortable. Food poor. Downloading an app for entertainment... a joke!. 737 far past their prime."
優點： "The avod system of movies was good and the channel 9 ATC was amazing to listen to."
缺點： "Multiple delays because of United crazy crew scheduling and a lazy flight crew. Flight attendants didn’t even give us the meals on a 12 hour flight. Worst flight ever."
缺點： "Both outbound and invound flights were delayed 3 hours and no reason was every given. The staff at the gate and on the plane in both directions were not friendly or helpful at all."
優點： "fast take off and good service."
優點： "The staff was amazing made you feel really confident!"
缺點： "Boarding was horrific I paid for insurance my seat was in the middle of 2 HUGE guys and I'm 6'4...I thought my insurance would give me some kind of courtesy boarding/seating!"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Didn’t have any food, so there should be an NA option. It was a smooth trip from start to finish with very helpful ground and in flight staffs."
優點： "I liked the good options on the flight and the picture menu, the uncomplicated boarding and great check in service"
缺點： "All good"
優點： "Staff was very friendly"
缺點： "Upgraded to economy plus and was not comfortable for my hips"
缺點： "It was a small aircraft that had very narrow seats and outdated tiny screens. Also wifi entertainment did not work. It was like flying in the 1970s, but more crowded! Oh well. We got to chicago in one piece and in time and that's the most important. Polaris and business class looked great though."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Entertainment was good"
缺點： "Flight delayed for 2.5 hours. Food at airport terminal specific to United ridiculously expensive, particularly for a family, e.g.. $8.50 for French fries, etc."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Didn't go because of high winds in Newark"
缺點： "Having to come home and try it again today"
優點： "I liked the Dutch sweet breakfast waffle very much."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "The plane was absolutely filthy. The window was had a coating a head grease and dirt. It was disgusting."
缺點： "Flight attendant on first flight rude overall to all passengers, second flight they were good. Not one complimentary television station."
優點： "Movies on personal device"
優點： "The flight wasn't too packed."
缺點： "My husband and I flew from Newark to Atlanta on 03/12/2017 with United. My husband is active duty military and Alicia assisted us with checking in our baggage. She was very kind and helpful. After retrieving our tickets, we went through Security and my goodness, the process at Newark is awful and TSA WAS EXTREMELY RUDE. That's besides the point. Our flight was delayed because the pilot was not there. Our departure was at 0605 and we didn't leave until 0630. Everyone boarded the plane and we were waiting for the pilot. Then the crew members were pretty rude and not friendly. I know it's an early bird flight but jeez, they can be a little nicer. One stewardess had high heel boots and literally would stomp up and down the aisle. Then she kept saying my purse was not under my seat which it clearly was. I don't know where else she'd like me to put it, maybe in the passengers seat in front of me. I would probably not fly United unless I have no other choice."
優點： "Quick boarding, the crew was great, arrived early"
缺點： "The wifi was inconsistent"
優點： "None on this flight!"
缺點： "Great confusion @ BCN on return flight...caused missing the UNITED FLT. Confusing/indecipherable/greatly problematic relationship among Kayak, Lufthansa and United."
缺點： "seat didnt recline, tight space couldnt sleep no chargers the plane sucks"
優點： "Very helpful crew, comfortable flight I was alone and everyone was helpful all around"
優點： "Comfortable the entire trip! 1st class is the only way I will travel any more especially flying all the way across the country! Thank you United!"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Arrived safely"
缺點： "Changed the seating plan because it was a different aircraft, we were separated and told we couldn't change seats"
優點： "I got all my steps I while waited. Was rebooked on an American airplane for my connection on Chicago"
缺點： "Over a 3 hr delay in leaving Flont"
缺點： "Flight was delayed by over 5 hours with very short notice. With the exception of a $10 food voucher for restaurants that were closed, United did nothing to try to make it right."
優點： "Smooth. No problems. Happy we didn't have to get suitcases through customs because you could handle in Canada. Happy gate was near where we got off."
缺點： "Both flights were delayed a very long time!"
優點： "Even though it was a long miserable flight with no entertainment at least the crew attempted to move me to another seat the plane was full so it was either stay where I was or go to a middle seat"
缺點： "Maintenance should be done especially on minor things like headphone jacks on Long flights passengers pay for those upgrades pretty frustrating when they do not work"
優點： "Left on time, clean plane and polite flight attendants"