優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "The funny crew"
缺點： "Softer landing"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "The flight kept getting delayed, and the airline kept having different reasons, do we did not take the flight. It was delayed so long we would have missed our connection in dulles."
優點： "Legroom in the exit seat was sufficient"
缺點： "The plane was old and dirty and our power outlets did not work"
缺點： "Sits not suitable for long distance travel"
優點： "It arrived early."
缺點： "Very very noisy young children."
缺點： "Why would United use a 757 when they know that if the plane is full and there is a strong headwind that the fuel capacity won't get them to their destination! Of course this happened to me. We were diverted to Newfoundland to refuel (after spending 3 hours sitting on the tarmac while the captain arranged to redirect). THEN... the flight crew had been working too long and they had to send another crew which took 4 extra hours. 17 hours from Lisbon to Newark is unacceptable! It could have all been avoided with a larger plane."
優點： "Great service for my disabled uncle"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Almost left on time"
缺點： "Seats that we were assigned was taking , me and my wife were moved to 3 different sets and still ended up separated."
優點： "They served butternut squash tortellini, fresh salad, and a fresh roll for dinner. I normally eat because I have to on international flights, but I actually enjoyed this meal. Too much pepper in the salad dressing, though. Besides the food, the rest of the flight was good; not much turbulence, and I got a lot of rest."
缺點： "Power outlets were hard to find, and the volume for movies was on the screen, so you had to pause the movie to change the volume."
優點： "Flew First Class from Chicago to Fort Lauderdale. The food was a banana and the seat in front of me was broken and when it went back, it was in my lap. No one seemed to care.."
缺點： "Small plane. Pay to play movies. Dated entertainment options."
優點： "fast take off and good service."
優點： "The staff was amazing made you feel really confident!"
缺點： "Boarding was horrific I paid for insurance my seat was in the middle of 2 HUGE guys and I'm 6'4...I thought my insurance would give me some kind of courtesy boarding/seating!"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "United uses very old and inadequate planes for a route between two major financial centers. No plugs for energy, very bad entretaiment videos, no music, unpleasant crew....this was my last try for the coming years, as I sent same reviews before....!"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Arrived on time."
缺點： "Boarding gate attendant very unpleasant. Non-existent service on board. Wifi stopped working after an hour and since the entertainment system uses the wifi - so did the entertainment system."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "I loved the butternut squash pasta. I plan on making this recipe at home. The staff was also very pleasant and accommodating."
缺點： "My seat was uncomfortable and the person in front of me kept reclining. I had very little space to try and make myself comfortable. I am 110lbs, so I can't imagine how a larger person would feel."
優點： "Airline rebooked me to a more convenient flight at no charge. The service was excellent. Seats were comfortable. The crew were upbeat."
優點： "The crew was so friendly and accomodating. What a great experience!!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "The plane was absolutely filthy. The window was had a coating a head grease and dirt. It was disgusting."
缺點： "Flight attendant on first flight rude overall to all passengers, second flight they were good. Not one complimentary television station."
優點： "They didn't kick anyone off."
缺點： "Flight delayed 1 1/2 hours for mechanical issues. On top of that, entertainment system not working."
缺點： "There was no provided entertainment"
優點： "Movies on personal device"
缺點： "My seat was changed as I was boarding to 10 rows back from my chosen seat and I was unable to find out why."
優點： "I liked the new, immaculately clean plane that appeared to have more leg room between seats, which also appeared to recline more than my recent United Flights. Other rows appeared to be quite comfortable. I don't like the only flight options into Aquadilla to be so late at night. There is enough of a demand into and out of this airport to have at least a few daytime flights."
缺點： "After having changed my seat and choosing the last row, I realized that those seats had been squashed into the remaining space in the cabin. It did not allow for as much leg room as other seats and being the last row, the seats did not incline. My own fault for selecting this row however, I wish it had been mentioned when I made the selection. Also, the entertainment was only available through an APP on one's Smart Phone. This assumes everyone has a smart phone, the correct plan and the knowledge to use said app. Too much reliance on technology when the "old way" worked just fine for more customers. The Crew was fantastic......very accommodating without being over bearing."
優點： "The crew was attentive and friendly."
缺點： "The connection to TV and movies was patchy and had to pause multiple times for many minutes each time to load.the"
優點： "Adequate space in coach. Available wifi for a fee Friendly efficient floor air crew"
缺點： "No free entertainment - no music All entertainment required your own device. Snobby head flight attendant"
優點： "Very helpful crew, comfortable flight I was alone and everyone was helpful all around"
優點： "The seats were comfortable."
缺點： "The flight was 2.5 hours late and during this time the crew instructed us to leave our seatbelts on and remain seated. The crew "didn't know" when were going to leave. No snacks were passed out during this flight or during the time we had to wait. The crew was hiding in the back of the plane giggling and gossiping about people which I found to be very rude. I could hear their whole conversation making my trip a terrible experience."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I got all my steps I while waited. Was rebooked on an American airplane for my connection on Chicago"
缺點： "Over a 3 hr delay in leaving Flont"
優點： "Flight was on time."
缺點： "Children were allowed to kick chairs and slam tray tables through the entire flight. It was far beyond childish play. It was awful and no crew did anything g about it."
優點： "Plane was clean. Crew was fine."
缺點： "No free wifi. No power hookups. You should save some money and provide power hookups and free wifi instead of putting video displays in seats. Houston is one of the worst airports I have ever been in! Might as well be a bus station the way they handle the boarding process."
優點： "Even though it was a long miserable flight with no entertainment at least the crew attempted to move me to another seat the plane was full so it was either stay where I was or go to a middle seat"
缺點： "Maintenance should be done especially on minor things like headphone jacks on Long flights passengers pay for those upgrades pretty frustrating when they do not work"
優點： "Lots of turbulence"
優點： "The O'Hare bathrooms, which I shaved in? Everything else about the flights and the airports were awful, like of course"
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
優點： "Movies were ok."
缺點： "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."