Issues with app, ticketing and boarding.
No inflight entertainment for 4 hour flight. The United entertainment system is often broken. Please fix this recurring problem!!
They had everyone board only later to determine there was a mechanical issue. They ended up canceling the flight and everyone for to spend the night in the airport and left at 6am the following morning. No hotels were provided.
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "Amazing crew, from the flight attendants right up to the Pilot (one of the classiest people I ever encountered during my travels)."
缺點： "Hopefully the mask mandate will go away soon. I know it's the Feds not the airline, but........."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Airplanes, entertainment, boarding, check in"
缺點： "Food, conections"
優點： "The funny crew"
缺點： "Softer landing"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Departing on time and securing seats for my new connecting flights."
缺點： "Sits not suitable for long distance travel"
缺點： "15 hours late! Terrible communication about the flight, conflicting messages, and no concern for the customers. What more CanIsay!"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Seats very uncomfortable. Food poor. Downloading an app for entertainment... a joke!"
缺點： "Seats very uncomfortable. Food poor. Downloading an app for entertainment... a joke!. 737 far past their prime."
缺點： "Both outbound and invound flights were delayed 3 hours and no reason was every given. The staff at the gate and on the plane in both directions were not friendly or helpful at all."
優點： "fast take off and good service."
優點： "The staff was amazing made you feel really confident!"
缺點： "Boarding was horrific I paid for insurance my seat was in the middle of 2 HUGE guys and I'm 6'4...I thought my insurance would give me some kind of courtesy boarding/seating!"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Didn’t have any food, so there should be an NA option. It was a smooth trip from start to finish with very helpful ground and in flight staffs."
優點： "I liked the good options on the flight and the picture menu, the uncomplicated boarding and great check in service"
缺點： "All good"
優點： "Staff was very friendly"
缺點： "Upgraded to economy plus and was not comfortable for my hips"
缺點： "It was a small aircraft that had very narrow seats and outdated tiny screens. Also wifi entertainment did not work. It was like flying in the 1970s, but more crowded! Oh well. We got to chicago in one piece and in time and that's the most important. Polaris and business class looked great though."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Entertainment was good"
缺點： "Flight delayed for 2.5 hours. Food at airport terminal specific to United ridiculously expensive, particularly for a family, e.g.. $8.50 for French fries, etc."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Didn't go because of high winds in Newark"
缺點： "Having to come home and try it again today"
優點： "I liked the Dutch sweet breakfast waffle very much."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "The plane was absolutely filthy. The window was had a coating a head grease and dirt. It was disgusting."
缺點： "Flight attendant on first flight rude overall to all passengers, second flight they were good. Not one complimentary television station."
優點： "Movies on personal device"
優點： "The flight wasn't too packed."
缺點： "My husband and I flew from Newark to Atlanta on 03/12/2017 with United. My husband is active duty military and Alicia assisted us with checking in our baggage. She was very kind and helpful. After retrieving our tickets, we went through Security and my goodness, the process at Newark is awful and TSA WAS EXTREMELY RUDE. That's besides the point. Our flight was delayed because the pilot was not there. Our departure was at 0605 and we didn't leave until 0630. Everyone boarded the plane and we were waiting for the pilot. Then the crew members were pretty rude and not friendly. I know it's an early bird flight but jeez, they can be a little nicer. One stewardess had high heel boots and literally would stomp up and down the aisle. Then she kept saying my purse was not under my seat which it clearly was. I don't know where else she'd like me to put it, maybe in the passengers seat in front of me. I would probably not fly United unless I have no other choice."
優點： "Quick boarding, the crew was great, arrived early"
缺點： "The wifi was inconsistent"
優點： "None on this flight!"
缺點： "Great confusion @ BCN on return flight...caused missing the UNITED FLT. Confusing/indecipherable/greatly problematic relationship among Kayak, Lufthansa and United."
缺點： "seat didnt recline, tight space couldnt sleep no chargers the plane sucks"
優點： "Very helpful crew, comfortable flight I was alone and everyone was helpful all around"
優點： "Comfortable the entire trip! 1st class is the only way I will travel any more especially flying all the way across the country! Thank you United!"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Arrived safely"
缺點： "Changed the seating plan because it was a different aircraft, we were separated and told we couldn't change seats"
優點： "I got all my steps I while waited. Was rebooked on an American airplane for my connection on Chicago"
缺點： "Over a 3 hr delay in leaving Flont"
缺點： "Flight was delayed by over 5 hours with very short notice. With the exception of a $10 food voucher for restaurants that were closed, United did nothing to try to make it right."
優點： "Smooth. No problems. Happy we didn't have to get suitcases through customs because you could handle in Canada. Happy gate was near where we got off."
缺點： "Both flights were delayed a very long time!"
優點： "Even though it was a long miserable flight with no entertainment at least the crew attempted to move me to another seat the plane was full so it was either stay where I was or go to a middle seat"
缺點： "Maintenance should be done especially on minor things like headphone jacks on Long flights passengers pay for those upgrades pretty frustrating when they do not work"
優點： "Left on time, clean plane and polite flight attendants"