優點： "Being in economy seats for 12+ hours could have felt more cramped, because I'm a big guy. However, there was adequate space as long as the kid in the next seat has had adequate parenting. (That was a problem, but I can't blame that on the airline.) The flight attendants were helpful and friendly."
缺點： "As others have said, the food wasn't great. It's kind of a cross between Chinese and western fare, but it's edible. Also, the economy seats were a little hard. I sat on my memory foam neck cushion to give my butt a break."
優點： "Helpful staff both on ground and in the air"
缺點： "- The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare."
缺點： "I lost my bag, its untraceable right now . The airline was not that supportive and i haven't heard from them till now."
缺點： "Darkening of the windows so early. Beautiful views were missed."
優點： "Business class seats"
優點： "I called the airline phone number many times but no one answered the call. I might not book the air ticket next because of this. Other than that, the overall service is good."
缺點： "The airline website is terrible and misleading. I paid for an extra long leg seat but chose a regular seat because the website didn’t indicate it clearly. I ended up losing my money and sat at the compact seat."
優點： "They had in flight entertainment which was nice but not good options. Flew air canada on my way there, much better movies"
缺點： "No vegetarian options so I couldn’t eat meals. I tried to call in advance but couldn’t get through. I don’t understand why all options contain meat. You don’t have to put meat on everything. Eggs are find wirhout cheap ham thrown on top. No order when boarding. Just one long line."
優點： "Boarding was fast even though the flight wa delayed and they allowed me to sit in a different seat since the flight wasn’t full."
缺點： "No vegetarian option. There were still sausage with my egg. No entertainment system. Not everything was translated to English so I didn’t understand what was going on."
優點： "China Southern is just a good solid team their people are nice and the planes are clean and proper."
缺點： "i don't think they gave us breakfast, which would have been nice, given that upon arrival there's a tough visa ordeal to go through."
優點： "Clean aircraft. I ordered LFML and will again. Well done. Inflight staff was efficient but not friendly."
缺點： "The 737-800 seats are a bit tight in economy."
缺點： "Crazy CZ staff at CAN airport. So much passangers squeezed in a bus from terminal to airplane (to board)"
優點： "Was ok overall."
缺點： "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
優點： "Friendly cabin staff."
缺點： "Choice of movies was poor."
優點： "flights were on time though luggage my be delayed, itwas handled very well."
缺點： "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
優點： "No comment"
缺點： "I was sitting on the window seat from Guangzhou to JFK, the person sit next to me( middle seat ) was a handicapped person, she couldn't stand n was pushed in by wheelchair , I don't understand why was she put in the middle seat, I have to climb over her everytime I wanted to go out, what if there is an emergency, it would be difficult to evacuate her, she travel with another three person, middle seat was just not right for her, the crew on board should have disallowed her to sit in the midfle"
優點： "It was fast and we got water. The pilot flew well through the turbulence."
缺點： "Unhealthy snack. Offer something fresh instead of cookies."
優點： "trip to destination was OK"
缺點： "trip from destination was disaster plane was delayed and our luggages were not with us. We arrived Friday. Was told luggages will arrive & ship by Saturday. Called again this morning(saturday) now it will be shipped Sunday. What a night mare!!!!!"
優點： "It was emty"
缺點： "No commoditys, choice of films"
缺點： "The food was very Chinese which makes sense it just wasn't to my taste."
優點： "I liked the courteous and professional staff. The flight wasn't booked to capacity, which was nice. I am pleased that the attendants are multilingual."
缺點： "The flights are always delayed which causes me to have to re-purchase my connecting flights from Manila to Cebu. This is rather consistent. I appreciate the safety measures and I realize that there is nothing that can be done about weather but I am considering booking through Xiamen Airlines from now on because of the consistent nature of these occurrences."
優點： "One member of cabin staff made me a cup of black coffee."
缺點： "Massive Delays due to storms. Very real possibility of missed connections. Infrequent updates. Boarded us in Guangzhou and left us on the plane for about 4 hours before even taxiing. Dreadful coffee."
優點： "If you have a carry on bag only, then this airline is fine. If you have to check your bag, I would suggest not even considering it. I have flown this airline for the last 8 years in business travel, with no issues. For some reason in the last two years, the level of efficiency in baggage transporting has tanked. In the last 3 trips, my-or my colleague's bags have been lost FIVE TIMES. One time it took FOUR days (on a 6 day trip) to get our luggage, this time we received our luggage 2 hours before departing for the airport to head home. Unfortunately this is one of the few airlines that actually flies the route we need to take. I'll revise my entire trip to avoid taking this airline in the future."
缺點： "The airline is insufferable. They don't try to help and barely communicate with their passengers. This flight was delayed more than 6 hours. We missed our connectIng flight that got us out of the country. They never helped with rebook in and sent us on a 15 hour goose chase in a foreign land. We had to wait 2.5 days for the next available international flight."
缺點： "China southern is the worst Skyteam member"
優點： "The flight crew were extremely hard working and efficient."
缺點： "Plenty of time at point of connection yet bags didn't fly with me to final destination. Not very impressed with the A380"
優點： "Can't beat the price and the itinerary was great. Plane was on time, crew was very helpful and I thought the legroom was above average (especially for a 6 foot American traveling in Asia!). And the A380 was amazing! So big you hardly know you're flying. The air quality is good so we didn't feel dried out. My kids slept 9hrs and loved the movie selection"
缺點： "Food was ok"
缺點： "Very limited program."
缺點： "Too crowded. Seat size small and aisles narrow. Not enough bathrooms."
優點： "Very friendly crew. Nice standard first class seat. On time departure."
缺點： "food was only so so."
優點： "The staff was very nice and the flight was on time. The seats were comfortable. Not cramped"
缺點： "The food was barely edible."
優點： "Comfortable seats, great food, nice collection of movies. The flight attendant was very pleasant and accommodating . Great airlines."
優點： "The ease of boarding and the room in the overhead bins."
缺點： "Broken entertainment system in seat 44E. My family didn't get to sit together for the 15+ hour flight. Then they ran out of food options before they reached us (no more omelette, only a Chinese food option)"
優點： "On time, promotly service."
缺點： "Our flight was delayed although this might not have been their fault."
缺點： "2 of my 4 bags, which I checked in, were broken during my travel."
優點： "The service was very good. The flight was quite late, but the friendliness and service of the staff made up for it."
優點： "I was sitting like a zombie for the flight because the entertainment system on my seat was not turning on. The crew said there is no alternative seat, and could not fix it either. The international terminal at Wuhan was interesting experience as well. There were no clear directions to walk from the domestic terminal to international. The airport crew was prompting where to go"
優點： "No priporty lane exists for check in, no priority boarding was announced, no priority tag was attached to my luggage. Seat was way better ttan Delta which I use mostly. The food was just ok."
優點： "Food was good. Crew was helpful."
缺點： "The Boeing 787 dreamliner on the CAN - SFO segment has really poor legroom in economy, really uncomfortable on such a long haul."
優點： "see above."
缺點： "n / a"
優點： "The crew was friendly, comfort and food decent. Overall a good experience with exception of a couple of things mentioned below."
缺點： "After arriving at Guangzhou, we had to take a bus from the plane to the airport. It was more than cramped. Instead of having another bus, they made us all get on the same bus, which had to be more than 100 people. Only a five minute ride, but we also had to wait for all the passengers to board the bus, so it was more like 10-15 minutes of being cramped in the bus. It would also be nice if we could use our phones on China Southern flights. They have a rule that your phone must be off for the duration of the flight, even if in airplane mode. A little annoying when I had planned on working on some accounting for my business during the flight, most of which was logged on my phone app."
缺點： "I was unable to use my return trip due to my connecting flight being canceled. I received no help from the booking agency or the airline in rescheduling my flight. I was forced to buy a whole new ticket. Thanks!"
缺點： "There is no hot wet napkin to clean face before sleep or wakeup! No toothbrush no noodle when I was so hungry! Grade: F"
優點： "I love the vegan food that they provide me."
優點： "There was a good amount of leg room for an economy seat"
缺點： "I wish there was a bigger movie selection"
缺點： "They wouldn’t let us in the plane due to passport expiring within 6 months of travel. That should have been something you should have put out there during the booking process. We’re now not going on vacation and are having a hard time getting anything back from a trip we couldn’t take"
優點： "The crew was nice"
缺點： "My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined"
缺點： "Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail."
優點： "In time"
缺點： "Don’t let customer wait long time for gate after landing"
優點： "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
缺點： "Lavatory needs a bit more amenities, e.g. hand soaps, etc."
優點： "The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all."
缺點： "The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success."
優點： "Comfy seat"
缺點： "Less salt in the food"
優點： "great price and overall service"
優點： "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
優點： "crew is ok though not much speaking english"
缺點： "no other comment"
優點： "The plane was very new. Good movies and tv shows."
缺點： "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."
缺點： "got severe food poisoning from the airline food."
缺點： "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."
優點： "No problems for the price"
缺點： "Ok no problems for the price"
缺點： "The flights got delayed. One of the flights got delayed without a notice in advance."
優點： "The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200."
缺點： "Limited selection of English language movies but hey it was a China airline so no bit surprise there."
優點： "the order of boarding the plane"
缺點： "food was dry"
優點： "Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight."
缺點： "The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline."
優點： "Nothing. never boarded. Took the train instead."
缺點： "1 hour connection. I missed my flight because the flight out of LAX got delayed."
優點： "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
缺點： "Lounge could be improved. Does not compare to other Airlines Lounges."
優點： "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
缺點： "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"
缺點： "u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?"
優點： "I liked the price of the trip and free hotel for long transit time."
缺點： "Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem."
優點： "Friendly and eager to serve crew"
缺點： "Lack of variety on food choices"
優點： "We left 13 mins late but landed 45 mins earlyearly"
缺點： "Nobody could rearrange any flights for me, zero help!"
優點： "entertainment choices were good"
優點： "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
缺點： "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("
優點： "crew provide excellent and attentive service. food is good"
缺點： "food could be better"
優點： "Two meals plus sandwich in between were enough to keep me from getting hungry."
缺點： "Boarding line was too long. There was no grouping which means there was a bit of disorder. A check-in counter agent was super slow. Other agents had a supervisor watching over their shoulders so they were much more efficient. The flight ran out of hot tea... but got refilled later. Need more tea cuz most passengers were Chinese."
優點： "Even though the flight was short, a simple meal was served and it tasted great. It was around dinner time but I wasn't expecting a meal. The flight crew was friendly and professional also."
缺點： "The flight landed at an outlying terminal and we had to be bussed to the main terminal. Just a little inconvenience."
優點： "All announcements in Chinese and English. They keep feeding you."
缺點： "Lots of checkpoints but hey. Why complain about them trying to keep us safe."
優點： "The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play."
缺點： "Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be."
缺點： "XiamenAir lost one of my bags and has still not found it"
優點： "Crew, comfort, food, entertainment."
優點： "Crew was super friendly, professional and excellent!"
缺點： "The 10 hour layover :("
缺點： "I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila"
優點： "International carriers kick butt on US domestic carriers. As a A+ SWA traveler, I know my 787s like the back of my hand. Xiamen had a Business class section (small & unfortunately: untested by me). Economy was as expected but imagine getting a Bao (chicken) & packaged fruit, pastries, pickled cucumbers. Hey, beats a pack of peanuts. You could also get a white or red wine (didn't try them) - all for the price of admission. Take that UA, Delta, & AA! Why can't foreign carriers bring their game to the US routes and really give some competition!"
缺點： "No entertainment (there was some fold down screens playing some ads) but the volume was so low that nobody paid any attention to it. At least someone can read a sentence in English (and there were pre-recorded anouncements)."
優點： "Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey"
缺點： "Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early."
優點： "Price, Opportunity to check out a city I never would have visited while on extended layovers"
缺點： "Lack of English or hard to understand English was a bit difficult to navigate sometimes with the airline and airports (especially I the Xiamen airport) - less of an issue for me because I'm pretty easy going and able to figure out things and plan ahead without many questions to airport or airline staff - but this could be difficult for a large amount of Non-Chinese speaking Americans with a less excited and curious outlook on travel :)"
缺點： "1) I asked for a window seat so I could see Hong Kong on the air. They put me in the row in front of the wing. No window! 2) Almost constant announcements about seatbelts and electronic devices, not loud enough to actually understand, but just loud enough be annoying. 3) Flight crew go down the aisle with the grace of drunken rugby players. On the return flight I sat on the aisle and got positively battered. I don't work for an airline but I can walk up and down the aisle without touching anyone! 4) The morning meal was a bottle of water, a bruised banana and a piece of bread with what smelled like dog food inside. Revolting. The meal on the way back was ... the same! Give me real food, a snack or nothing at all. It's only an hour flight. 5) On the return flight we sat at the gate for 40 minutes. No explanation or apology. 40 minutes late on a flight that was only an hour... 6) I had to ask for an arrival card as we descended. They could have been given out while we were sitting at the gate doing nothing for 40 minutes. 7) The only "entertainment" was about 15 minutes of commercials. My boss booked this flight for me. I will not fly with them again. They were so incompetent and overmatched, on a flight that was only an hour. I was embarrassed for them."
優點： "I liked how much space I had when I was on the plane, the meal and thw drink was good."
缺點： "There was no automatic check in online or no place to check where to flight to, for exampleT3 or T4 to the building. For foreigners, this is a big deal because I felt lost and uncomfortable. And there was not a very good reminder of the flight. The ususal reminder should be send out within 24 hours, however, it didn't show on the first trip and it popped up when return but 4 or 5 hours to the flight. This need to be changed!!!"
優點： "For as complicates as the process is, they make it very easy for you! There are representatives at every turn to make sure you get through customs and on to your next flight. I also got lucky with all 4 flights I had. I had my own row on one and never had someone next to me in the middle seat. Pretty nice for such long flights! I also kept quite entertained playing Texas Hold 'em on the entertainment system."
缺點： "Food was so-so Most flight attendants spoke English well, but not all - there was some confusion about wine vs. water."
優點： "Great service, frequent meals and beverage services. Constantly checked in with me to see if I needed anything, comfortable seats, and plenty of movies available for lengthy flights. Xiamen airlines does offer a free hotel service for people that are experiencing their 12+ hour layover, but this is always based on double occupancy and the passenger needs to pay for the taxi fair to and from."
缺點： "When flying to Xiamen, we had to have a quick layover in Shenzen for some reason, that didn't seem necessary. This airline plans on getting rid of this stop, but on top of that the layover in Xiamen is a bit excessive. Besides that, great airlines."
A lot of value considering the cheap ticket prices. All meals served were Chinese food. Would fly them again considering the ticket was half the price of any others
缺點： "No issues, overall good experience."
優點： "The crew"
缺點： "Food wasn't great and didn't get the option to pic something not allergy inducing. The chairs were very uncomfortable with no back support or head padding."
優點： "Everything went smooth and the flight was uneventful"
缺點： "Online check-in did work for me. I had to wait in line for ticketing."
缺點： "Flight delay was a pain from LAX to Nanjing."
缺點： "The check in counter could open earlier. The line up was long. Our flight leaves at 0210 to Nanjing while the flights to Beijing leaves at 2:30 yet the check in counter open earlier than ours."
優點： "The amenity Kit for the business called my attention. Well chosen and good."
缺點： "The temperature of the cabin was terrible. too hot in a flight of 14hours"
缺點： "Rear business class seats don't recline much. Crew are surly! About what I expected. Not the airline I choose when I have a choice."
缺點： "The crew except one were professional, food was afool, no one at the desk in China spoke Englight. No hotel was provided after flight transit hours had increased to 10. Never travel theough Vhina Eastern"
優點： "Crew was amazing especially for such a long flight. Nice to get food too. Great on flight entertainment"
缺點： "Breakfast was not nice. On line check in could have been easier."
缺點： "boarding was slightly confusing, but flight was super-full and many other travelers were rude while waiting. also - wifi did not appear to work at all, and directions were not useful"
優點： "Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too."
缺點： "Minor gate change, not a big deal. Really not to much to complain about."
優點： "I appreciated that they provided two full meals as well as a sandwich. Flight attendants were also consistently walking the aisles offering water. The movie selection was great. I have a lot of cons written down, but tbh for the price I thought it was comparable with other (domestic) flights I've had."
缺點： "There was definitely someone(s) smoking on the plane - cigarette smoke would waft through the cabin intermittently. Free wi-fi should be made available. My seat wouldn't stay reclined, so I had to push down on it the whole time. I took a flight from JFK to Taipei with a long layover in Taipei. No significant delays, but the boarding process in both areas was unorganized; everybody just kind of lines up in a large mass. Boarding doesn't actually begin until like 5-10 min before the stated departure time, so actual departure is also pushed back. However, we ended up arriving around the stated time so I guess it doesn't really matter."
缺點： "Flight attendant from Bali to Shang Hai had a big attitude even other passengers were complaining about him there were two guys one was nice and the other must of hated his job instead of asking he was demanding us to do things with a mad face the whole time since we got on the flight we tried to put our bags in the overhead compartment and he was telling us to sit down first let other people walk by with luggage’s on our lap while we wait for everyone to be seated which I would mind but he has an attitude about it. Our neighboring passengers came on the plane and had the same experience with him and were telling me about his attitude"
優點： "Loved the service and entertainment packages on the big screens. The meals are abundant."
缺點： "The provided headphones combine background music and sound equally with vocals drowning the latter out making the audio experience unbearable. I had to use my own headphones for quality sound."
優點： "price. Computer on seats"
缺點： "Flew from NY to Shanghai, had a 6 hour layover, then boarded my flight to Tokyo. China Eastern left my luggage behind in Shanghai, along with everyone else who was also on the NY>Shanghai flight. I do not understand how this happened, since the layover was 6 hours!! The layover was exhausting after a 14 hour flight, and then to arrive in Tokyo with no luggage made it even more tiring. The airline offered no compensation. Thankfully JAL was responsible with helping me once in Tokyo and they facilitated the delivery of the luggage to my hotel- in the middle of the night. It was inconvenient and disappointing after 24+ hours of travel. Not to mention - food was absolutely terrible. And headphone quality was no good for watching any of the films."
優點： "I was hesitant at first to book through a 3rd party website, there were a lot of variables for me. I’m the kind of person who loves the security of knowing that my plans are concrete. I read so many horror stories of random cancellations and other headaches. As long as you know your dates are set in stone and you don’t have to adjust anything (I had no changes) then I think you’ll be perfectly fine! :)"
缺點： "While everything worked out perfectly for me the only draw back for me was just airline logistics, because I purchased through a 3rd party vendor I was unable to check in early. I love having the security of checking in early to avoid the lines and stress at the airport but everything worked out great. I was even able to select which seats I wanted prior to my trip."
優點： "Planes were clean and relatively new."
缺點： "The flight from Delhi to Shanghai was three hours late due to bad weather wt Shanghai. China eastern agents at Delhi lied about the status of the connecting flight from Shanghai to SFO and made us start the journey knowing fully well that we will miss the connection. At Shanghai the agent and her manager were one of the most rude and incompetent folks I have come across - they took three hours to handle 50 passengers. And to top it the immigration folks were equally inefficient they took 3 hours to clear 40 ~ 50 folks for 24 hours transit visa. There were two agents and one supervisor. Do the math - 13 to 16 minutes per person. We stood in line for straight 6 hours. My wife had swollen feet for next few days. China may be great at manufacturing but service is surely not theie thing. Avoid Shanghai airport and China Eastern like the plague."
優點： "The flight attendants and ground staff are always friendly and helpful. I get great deals on China Eastern flights.I just went to Honolulu from Taipei for less than $700 USD I just hate that long lay overs come with it."
缺點： "I hate that in order to get great prices flights you have to have crazy long lay overs. For example my flight to Honolulu layer over in Shanghai for 21 hours. Before my flight f4om Ningbo to Taipei, I had a 10 hour lay over. I spent more time waiting for flights than actually airborne. I honestly never enjoy the main entres of the meals on this airline."
優點： "only about 20 people on economy in our section"
優點： "nothing really, except cheap price since I travel last minute"
缺點： "horrible food and use plastic spoons and forks are terrible idea.flight delay 2 hrs, no explanation. very hot, i booked in room i shnaghai,"
優點： "Flight was on time. Staff efficient."
缺點： "Seats were uncomfortable. Tv’s kept cutting out. It was so loud."
缺點： "The ground staff at ICN is not polite. We asked them whether we can load more bag before we headed to downtown to go shopping. After we came back to get the boarding pass, we were refused to check more bag under our baggage allowance"
缺點： "No one to assist my friends enter the plane. No one to help with hauling minor carryon baggage up the outdoor staircase. Very difficult and no offer at all for anyone in a party of six to help. No lift and no one offered assistance in business class to help at all.once on the plane service was outstanding. Passengers in 70s and 80’s and no knowledge of the need to to climb stairs and without any assistance. Attendants watched the elderly struggle."
優點： "Pleasant. Clean. Entertainment worked. No real. Complaints."
缺點： "Are seats ever comfy in economy? These were nice and clean."
優點： "Don’t expect to be treated too well, it’s no bad but let’s face it Chinese service customer is just okay"
缺點： "There was only one meal, not very special."
優點： "Safe flight, on time departure and arrival."
缺點： "No entertainment system. Seats very uncomfortable for 1st class red eye flight."
優點： "The overall service from arrival in Shanghai to arrival in Taipei. Everyone was so helpful and I got good direction from staff because of my language barrier."
缺點： "Just the long wait at the airport but still it wasn't too bad."
優點： "Good inflight movies but not good earbuds (try headphones). Some flight attendants very friendly even when having difficulty with English. Liberal baggage allowance--thank you! Good checkin experience but should ask if frequent flier miles."
缺點： "Always late--this time only 4 hours; last time 12 hours--so maybe getting better. Little or no communication with passengers while waiting hours for plane. Cabin manager very curt and unfriendly. Food not very tasty. Snacks and beverages at points during flight would help."
缺點： "Flight was delayed and we missed the connecting flight, they were not willing to accommodate us on any flights other than the same flight next day"
缺點： "The service on the plane"
缺點： "They lost my bag and didn't know where it was until 4 days after. They were slow and not very helpful."
優點： "The price was phenomenal. Seats were comfortable. Timeliness was good."
缺點： "Limited English movie choices. Limited English of crew."
優點： "Not much.."
缺點： "The food, poor selection of movies!"
優點： "Food is good. Also, providing a real meal during a less than two hour flight is not common nowadays."
缺點： "Departure got delayed. Had to sit in the flight for 30 minutes on the runway."
缺點： "We didn't know movies were available until we saw others' screens when we were exiting the plane."
優點： "Services friendly.no"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "Music needs to be categorized by artists, or have the artist's name shown. Thriller and horror movies should be available."
優點： "Got an upgrade to a business class. Very attentive staff."
缺點： "Entertainment Food"
缺點： "The flight was late for an hour and half to start with. Then after we boarded, we got stuck on tarmac for another hour and half. They claimed it was due to tower's traffic control. But Nanjing Airport was not that busy. Although it was drizzling, it was not windy at all. Soon after they announced that there would be delay, they decided to serve meal while the plane was on the tarmac. A new experience for me. On top of that, the passengers were noisy."
優點： "Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them."
缺點： "Entertainment/movie was nil. No personal entertainment screen."
優點： "Seat was super comfortable and crew is great"
優點： "The food was not bad. The crew was okay and definitely not amazing."
缺點： "Seats could be bigger and more comfortable like their alliance partners ANA, Asiana and Eva."
優點： "Nice crew"
優點： "Check-in was very fast. The food was a hot sandwich and a drink and was decent. Plane left Hangzhou and arrived Taipei slightly early, which was great. Seats reasonably comfortable. Crew was kind and caring."
缺點： "Would have been nice to have some fruit."
優點： "crew and general experience was great"
缺點： "baggage mishandling"
優點： "Flight attendant was very nice and cared for passengers"
缺點： "Flight delayed and we waited for a very long time for unboarding due to tenical issue."
優點： "Staff pleasant."
缺點： "Uncomfortable seats. No leg room."
缺點： "Very angry at being left off previous flight. No help from Air China. No one around to assist transferring travelers. Does not appear that the carrier bearing the name of China cares about customer service."
優點： "Crew was great. Boarding and deplaning was really fast."
缺點： "The entertainment was horrible. I had to watch the same three movies over and over again, because the other choices were not good. The food was barely edible. If I fly with AirChina again I will have to bring my own food and download enough entertainment for the whole flight."
缺點： "There was bad toilet smell reaching where I sat."
缺點： "As a 1k I got diverted to a small bus for loading. This bus then waited until the regular buses had left before leaving. Then it waited until everyone on the other buses had boarded before letting the four of us to get off the bus - we were the last four people to board the plane. Happily there was still space for my carry on, but it was not what I would call priority service."
優點： "We landed alive at our destination"
缺點： "This was seriously the worst experience. The flight attendants aggressively enforce bizzare policies that no other airline has and since they don't speak English, they physically touch you, reach over, and adjust things without asking. I thought it was maybe just one crazy flight attendant, but no, two on one leg of the flight and three on the other flight."
缺點： "Missed this flight because the first one was late. There was not enough time in between. And my luggage didn't make this flight either! It became a big debacle and I spent an extra $200 fixing it."
優點： "Unedable food"
缺點： "Booked beyond recognition flavourless"
優點： "AVML was very good thanks to German catering."
缺點： "Outdated electronic device policy. Can't even operate in flight mode. While other airlines offer wifi service (LH, UA ETC)."
缺點： "They tried to screw me over with my reservation from the beginning. No notifications of any changes to my flight or anything. Missed my initial flight going home. Paid another airline to catch my transfer flight and was denied the ability to board. Had to pay for a brand new ticket which I am currently going to dispute with my creditor. They are not American friendly at all. Felt targeted the entire time."
優點： "The crew were lovely."
缺點： "Poor entertainment and food (but I think plane food generally isn't great on any airline). Big gaps between beverage service - so bring your own bottle of water unless you want to be that annoying passenger like me who is constantly pressing the button for service to just get water."
優點： "The crew from Tokyo to Beijing was the Airlines saving grace; they’re the only reason not getting lowest possible scores across the board."
缺點： "Flight from LA to Beijing was horrible, the entire experience starting with check in."
優點： "The jasmine tea"
缺點： "You can’t have your phone on at all and there is a very limited and bad movie selection."
優點： "not too full. included a meal even though it was a night 5 hour flight."
優點： "The price was low and that was the only silver lining"
缺點： "-> Food is horrible -> Staff behavior is not pleasant"
優點： "The service and comfort were Ok. Breakfast was poor."
缺點： "MY LUGGAGE WAS LOST. SENT TO CAMBODIA INSTEAD OF NAGOYA! ARRIVED 5 DAYS LATER AD WAS SERIOUSLY DAMAGED. NOW I AM PREPARING A COMPLAINT."
優點： "Flight attendants are quite nice."
缺點： "1) The lock from the bag was cut off on the first leg. 2) Coming back, they lost my luggage - instead of Nagoya, Japan, they sent it to Cambodia! It's 5 days already of waiting for my bag, and I don't know what is to expect of its content. 3) They have a strange rule not to serve wine with other drinks - only after or during the meal."
優點： "Crew was friendly and good for an early morning flight and I like that there were only two and not three seats on the side by the windows."
缺點： "The plane had no individual entertainment options and didn't allow use of phones/electronic devices, so was a pretty boring flight."
缺點： "Horrible service, part of the ceiling light came off, got so hot when we were boarding - I was nervous that there was a big issue with the plane"
優點： "Calm boarding process. Crew was pleasant."
缺點： "Seats are smaller than most international flights. Entertainment was non-existent. Food was not interesting, but sufficed."
缺點： "Long delays zero communication to passengers."
優點： "Airports r nice"
缺點： "Took 5 flgts in China every one was delayed from one to 5 hrs."
優點： "Attendants were friendly and helpful."
缺點： "Flight was delayed, but no sign was posted at the gate. Eventually we heard an audio message. No movies in flight."
優點： "Space in business class"
缺點： "Cabin appointment not impressive."
優點： "I do on line check in for the trip from DC to Beiging, it's good that I got what I wanted to have an aisle seat. Then I do the transit trip at the DC airport counter, they told me that I had an aisle seat, and the baggages were checked in all the way to Taiwan. The truth is I didn't have an aisle seat and my two luggages are lost."
優點： "Flight attendants were wekk trained."
缺點： "Bathrooms smelled."
優點： "Hospitality was great they were very friendly. For a larger individual I recommend choosing your seat because you could get placed in a seat with very little room. They did everything they could to accommodate us and make the trip as comfortable as possible."
缺點： "Just simply the room I had but that's how it goes and those luxuries cost more."
缺點： "everything, dont book to justfly, its a trouble"
優點： "Polite staff, relatively comfortable and decent food."
缺點： "No form of in flight entertainment and chinese air regulations prohibit mobile phone operation. Boring, but not the worst."
缺點： "The flight got cancelled and we had to take a flight 2 hours later. Even though the air line provided a lunch box as the original flight was scheduled to be at 12pm, the food was terrible."
優點： "Airline deliberately arranged for me to miss my connection in Beijing.. Resulted I a 24 hour delay. They did not cover food expenses while I waited for a substitute flight."
缺點： "We sat on the tarmac for several hours before we took off - "because it was a busy day"."
缺點： "When I ask crew need one pillow, She told will check, and then no answer. Maybe she forgot ！"
優點： "food is good"
缺點： "We were arranged to a non-adjacent seat and far away"
缺點： "Can't reserve a seat on line even"
優點： "I liked that it was cheap."
缺點： "It was difficult being very packed onto a bus with only standing space and no space to luggage."
缺點： "Terrible service (worse than United...!!) Cattle food."
缺點： "They did not put my bag on the flight and then my flight was delayed so I missed my connection. They refused to pay for my hotel, or a new flight my bag has been lost now for over a week."
優點： "Beijing (PEK) Terminal 3"
缺點： "Beijing (PEK) Terminal 3"
缺點： "So I was a little offended when the crew started giving out breakfast during the flight. They completed ignored me and the lady beside me and didn't bother to give us our food. I thought at first that they just had other things to deal with and will come back to us right after but that didn't happen. Moreover, the crew members were busy helping and talking to caucasians who were sitting in the row across the aisle from us. The crew members came back several times to them during the process of giving out food; it is hard for me to be convinced that the crew members simply did not realize that they forgot to give us food. I don't know if this is just a case caused by carelessness or racism but I sure did not feel great about it."
缺點： "When I received my laguages after 2 days from the airport my stuffs were missing. Who'll be responsible for this ???????? Highly disappointed with the service by air China. We spent our money to travel in your airlines. We gain noting lose our time , things which were in the laguage , plans got ruined. I'm sorry to say this I'm never ever gonna choose air China or never gonna recommend air China to my family and friends. Disappointed with air China!!!!!!!!!!!!!!"
優點： "It was just a normal flight."
缺點： "The flight was delayed and the departure time was pushed back a few times--our total delay time was about1.5 hours."