Flight was delayed The gate was changed 3×1 time to a 20 minute walk from the original one. The crew seem to be tired and not motivated. Definitely not what you expect from first class flight.
on time for the most part (one small delay) smooth process through bag checking to bag claiming.
缺點： "We are just tired of spending a lot on tickets and receiving the most minimum of a snack and drink on flights."
優點： "Peaceful in cabin"
缺點： "Blanket ,"
優點： "Easy boarding and very nice crew"
優點： "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
優點： "Very attentive staff"
缺點： "I have no complaints"
缺點： "Delay on flight and providing beverages while waiting for 6 hours"
缺點： "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
缺點： "The in-flight entertainment in my seat did not work properly so I could not enjoy watching movies or shows. A minor but unfortunate inconvenience."
優點： "Flight was smooth"
缺點： "More leg room"
缺點： "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
缺點： "We were late getting into ATL."
優點： "Great crew. Seat was not too bad."
優點： "I liked the wide variety of movies and snacks available."
缺點： "The kid behind me wouldn't stop kicking my seat."
優點： "Delta’s crew is always the best. On schedule"
缺點： "This was a 2 hour flight, some entertainment would be nice..."
優點： "Good movies; nice crew"
優點： "That I arrived safe."
缺點： "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
優點： "New plane with great entertainment arrived 30 mins early"
優點： "Good snacks. Nice crew. Nice seats."
缺點： "Pay WiFi? JetBlue does it for free.."
優點： "The crew was friendly and we arrived earlier than expected"
缺點： "Seats are too tight and too expensive to upgrade."
優點： "Delra was very accommodating to get us on a later flight today due to a medical emergency the previous day. Thank you Delta, especially for your understanding."
優點： "Very smooth process."
優點： "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
缺點： "The choices of free snacks were limited. They should also give more than 1 package of peanut."
優點： "It was very quick! Great service."
缺點： "We need more food options and a little bit more legroom."
優點： "Crew was friendly, flight ran on time."
缺點： "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
優點： "Not much"
缺點： "Seats very uncomfortable no room to move"
優點： "Inflight Service is great"
優點： "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
缺點： "No issues."
缺點： "late leaving, arriving and taxing."
優點： "Good abording"
缺點： "problems with seating assignment"
優點： "Easy work trip and with the storms coming in I was able to get out early without fees"
缺點： "Snow storms. Not a fan."
優點： "Love the TVs provided with recent movies and games"
缺點： "Security was a headache"
優點： "direct flight from bdl to cun."
缺點： "reclining seats that doesnt give much room to person behind recliner"
優點： "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
優點： "Great pilot.."
缺點： "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
缺點： "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
優點： "Crew was good. Flight was early."
缺點： "Poor booking experience."
優點： "Fast flight great service"
優點： "Absolutely nothing."
缺點： "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
優點： "Crew was courtesy"
缺點： "1hour delay from departing LAX runway - not good"
優點： "Who could ask for more?"
優點： "Delta auto-booked me so I didn't have that worry once I arrived in Atlanta."
缺點： "Their system gives too-short layovers so any delay at the point of origin means a risk of missing connections. Many people on my flight were worried about connections because Delta delayed our start by over 30 minutes to "change a switch," whatever that means. Then for passengers with short connection times, they should NEVER be seated in the rear of the plane when it takes 20-30 minutes for the rear-seated passengers. Not very consumer-oriented."
優點： "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
缺點： "Seats not comfortable enough"
優點： "Crew was nice and friendly."
缺點： "Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all."
優點： "Friendly staff. On time departure and arrival."
缺點： "No seat assignment prior to arriving at the gate"
Eight hour line for customer service. Bags missing. Stuck in Charlotte.
Flight attendants were great
Internet wasn’t working. Everything else was wonderful
The flight was excellent. I have no complaints.
Another delayed flight on American. Another missed connection. No gate when we finally landed, sat on the plane for over 30 minutes and we all missed our connecting flights.
優點： "Nice attendants was the only thing good about this flight"
缺點： "Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English."
優點： "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
缺點： "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
缺點： "Seating is extra tight. I’m 6 feet tall and find American seats to be too closely packed together."
缺點： "Nothing really needed to be better this time around"
缺點： "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
優點： "AA has good in flight entertainment"
缺點： "1+ hour delay, could’ve left on time"
優點： "I liked being able to board early as an active duty service member."
缺點： "I don't really have anything to complain about."
優點： "Seat seemed smaller than previous flight BDL to MIA"
缺點： "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
優點： "The flight was very quick and the crew was very professional"
優點： "Convenient departure time originally"
缺點： "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
優點： "We were allowed to take a carryon bag, unlike on a United flight we took on our way from Chicago to Hartford, without paying $30 to do so. When we got to the Gate for this flight, complimentary checking of carry-on bags was allowed, and that helped speed the boarding process, not just for us, but for all the people on the flight."
缺點： "The on-line entertainment system wasn't working."
優點： "The flight crew"
缺點： "Small space. Old plane. Tight seats."
優點： "nothing good nothing bad, just ok."
缺點： "737 might as well be a cattle cart..."
缺點： "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
優點： "When we left the gate"
優點： "It works if you follow the rules."
缺點： "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
優點： "Great crew, efficient boarding, on time flight."
缺點： "The seats remain too small and the chairback gave my shoulders cramps."
優點： "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
優點： "all around experience was good arrived in Charlotte early"
缺點： "Nothing to really say wasn't to bad to say..."
缺點： "No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage."
優點： "The headrest entertainment terminals are always a good thing."
缺點： "No space to put a small carry-on bag if you spend extra to get legroom."
優點： "courteous helpful & friendly crew and really great ground crew too"
優點： "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
缺點： "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
優點： "Roomie seat"
缺點： "Made me Put my purse in back of plane"
優點： "On time, smooth flight, no hassles"
缺點： "Tight space but overall not unexpected"
優點： "Rebooked before we got inside"
缺點： "Landed early but were left on the taxi way for nearly an hour while the gate wasn't ready. The first gate had a plane at it with "mechanical issues". Then it took about 30 minutes to get a different gate. Why do they give short layovers when their performance is not stellar?"
優點： "Was on time, flight attendants very nice and professional"
缺點： "flight was overbooked good thing people volunteered to give up seats"
優點： "Flight crew was peofessional"
缺點： "First flight was delayed. Delay not related to weather. American refused to provide hotel. the provided hotel and meal voucher for a fellow traveler on same flight who missed his connection. I was told he was accommodated because he is priority. When asked how I become priority I was told "he spends more money and flies more often." To me that means as a customer I am not a priority to American Airlines."
缺點： "The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures."
缺點： "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
優點： "Service is excellent"
缺點： "I didn't like the seats are to small"
缺點： "Only pretzels were served. Crew was very nice. Friendly too!"
缺點： "-missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience"
優點： "Flight was on time with no problems."
缺點： "The planes were clean but had no phone charging outlets."
優點： "I liked that the middle seat was open on my flight and that they checked my carry on for free because the plane was filled."
缺點： "I didn't like the minimal leg room. Also, there is no way to try and work on a computer anymore because of the lack of room."
優點： "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
缺點： "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
優點： "Got us in a little early. Nice smooth flight"
優點： "It was on time. Crew was friendly."
缺點： "No direct flight to my destination. Cramped seating. Didn't realize end of plane seats don't lean back."
優點： "Flight was on time, flight was good. Overall I was very happy with the overall fight experience."
Extremely long wait in line to board - over an hour & a half - with little explanation of what or why or any estimate of when. Delayed take-off (2 hrs) due to lack of ground crew. The video system on board wasn’t functional for an extended period of time - tried to reload several times before it worked, and then not all screens were functional. Abrupt and hurried service of beverages and meals. Overall, we have had much better experiences with other airlines.
air canada plane was old, entertainment system was a little wonky, and the insistence on gate-checking bags when there was plenty of overhead room is a drag. flight crew was really good and a warm egg sandwich was a surprise on a 6 am flight.
Boarding at Heathrow excellent. Staff on plane great. The food is almost inedible. Too many announcements on plane. Especially as it is done twice in the two languages. Held on plane for over an hour at Pearson before we could deplane. Pathetic!
Everything about the flight from online checkin to boarding to the flight itself was very good. Upon landing we lost all good feelings while waiting for an hour and a half for our luggage.
This was the second time I fly with Air Canada Poor staffing that caused sever delays. 12 hours of delays. And they don’t even care
優點： "Boarding/ticketing/getting off the plane was all super efficient and quick. All the staff was super friendly and helpful. Made traveling so easy and stress-free."
優點： "Everything was great. From food to entertainment was great."
優點： "Entertainment and comfortable seats"
缺點： "They could have given us some snacks or something"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Really nice comfortable seats, amazing windows larger then usually with new technology. Food was ok. It was nice that crew constantly was offering drinks"
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "Passengers were kept well-informed by staff on flight status. Boarding process was efficient. Gate agents and crew were professional and friendly. Appreciated the in-flight entertainment."
缺點： "Seating was cramped and claustrophobic. I'm only 5 feet tall and my legs were stiff after a 90 minute flight. "Snacks" were kind of pathetic - tiny bag of pretzels. The worst part was the crowded gate area at Boston. It made me feel like a cattle holding pen. Since we're told to get there two hours early, it would be nice to have more than a tiny little snack bar with overpriced pre-made sandwiches and salads that have been sitting out for who knows how long. Crappy lukewarm coffee. Starbucks is right outside security, but of course we can't bring liquids through."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
優點： "Crew is good, and as well as food and entertainment are good"
缺點： "The seat is small size and it may make for Asian people. Since the port of HK made the flight on the run way for a long time, that delayed arrival"
缺點： "Air Canada knew we were going to miss our connection, as the flight was delayed over and over, yet the staff on the ground insisted all connections would be made, there had been no missed connections all day. As soon as we got to Montreal, we were told due to ice in Montreal Air Canada had been cancelling flights and many connections couldn't be made all day. By that time it was too late to call Vancouver and set up alternative plans for the following day, which is when we would finally leave Montreal."
缺點： "Flight was delayed for 3 and half hours."
優點： "Flight attendants were courteous"
缺點： "We have to buy our own food"
優點： "Flight was nice and quick."
缺點： "Not sure if the plane was fully clean (had an old smell to it); plane was also packed."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
缺點： "No leg room, no snack. I had requested wheelchair service and was not met with a wheelchair as I exited the plane. Had to walk up the jetway. No onboard entertainment."
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
優點： "Good flight from Toronto."
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Nice plane, solid food."
缺點： "Waaaay too hot."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Flights were on time and very comfortable"
優點： "I appreciated the early flight, that it was a direct flight, ability to make connection and then complete my journey in one long day. It was on time, smooth flight. Appreciated the offer of water regularly during the flight."
缺點： "Surprised that there is no longer even a small complimentary snack offered."
優點： "The flight attendants are usually nice and very helpful when we're traveling with our baby."
缺點： "We take air Canada from NYC to Toronto a few times a year, and they often cancel flights when they're not full enough, which is annoying. Also the agents at the counter are not courteous."
優點： "The ciabatta buns served with the regular meals, looked lovely, as did the regular meat meals. Unfortunately, I ordered the Hindu Vegetarian meal."
缺點： "Usually the Hindu Vegetarian meals are quite nice, but these ones were not. I have eaten a lot of Indian and Middle Eastern food, and I could not identify what this was supposed to be. The basmati rice had the consistency of oatmeal. The first meal was tasteless and the second meal had too much hot spice, but still no flavour. The bread they gave with the meal was tiny and tasteless compared to the lovely ciabatta rolls served with the regular meals."
優點： "Arrived early at check in counter and was offered to catch an earlier flight"
缺點： "Was not able to use a toddler booster for my daughter"
優點： "Great crew and helpers on the ground too! Loved the entertainment too! :)"
缺點： "Flight was late so I missed my connection. Then my luggage was delayed by five hours behind me. Generally poor service."
優點： "everything was perfect"
優點： "I liked the vegetarian options for food."
缺點： "We got to the airport 2 and a half hours early, and thank goodness: check in took forever and they obviously didn't have enough staff, and never fixed that. Had to rush through everything else. Crew was unhelpful for those of worried about missing our connecting flights since the plane was late: those on board said they had no way to know and to ask the gate agent when we landed, the gate agent scoffed at us saying they had no way to know. I've been on flights where the crew kindly gave out connection information, so this is lazy on Air Canada's part."
缺點： "flight was delayed due to maintenance issues had to take 3 flights to get from rome to stl, would have been nice if it were only 2"
優點： "On flight the flight and service was great. They need to work on the onboard section a lot."
缺點： "It was delayed for 2 hours not only they were late they didn't know the gate, I had to stop by the customer service they told me a wrong gate twice they didn't even announce. The most lower customer care I ever experience."
優點： "The crew was so good and friendly. I had an overnight flight and so having a considerate crew is so important. The comfortability was decent for being a plane and long distance."
缺點： "It was a 6.5 hour flight and there was no entertainment. Every additional amenty cost extra."
優點： "I loved the trip back to Philadelphia. Somehow the crew upgraded my trip, and the crews are super nice. Love it!"
優點： "Great crew and service. Seats were comfortable for tall people."
缺點： "Delays for both international flights. Food made us sick."
優點： "The airline personnel in Montreal was accommodating when several of us missed our connecting flights, automatically providing a hotel room and food vouchers for each of us."
缺點： "We were delayed an hour because of a miscommunication with the refueling truck in Montreal before the flight came to Bradley. Then, we sat almost another hour on the tarmac at Bradley Airport because the flight plan was not approved. This caused me and several travelers (out of a small flight of approx. 20 people) to miss our connections in Montreal. Miscommunication seems to be normal for AirCanada, at least in Montreal (almost missed my connection on the way home, too). I will not fly again with this airline in the foreseeable future."
優點： "It was a short flight but smooth and on time."
缺點： "The flight boarded, departed, and landed late causing me to miss my flight to Tel Aviv."
優點： "Contacted by AC that flight from Hartford late leaving and only option for connection to Moncton was through Toronto instead of Montreal-agreed to this change"
缺點： "Plane arrived on time in Toronto but unable to approach terminal for 20 minutes since other plane in designated spot. Delay of 10 minutes to disembark once at terminal because of unexplained problem. Once at security gate D line of approx.. 30-40 people at dead standstill for 25 minutes (security issue?) . Missed connecting flight to Moncton because of above. Overnight stay in Toronto with hotel and meals approx. 35..00-400.00 extra cost. AC unwilling to pay for hotel. Lost following day's employment. Very disappointed in AC service in Toronto."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "The flight was delayed because the inbound aircraft arrived late, but United didn't notify me until I was already at the airport. They would have known about the delay for hours already by that point, so I could have rebooked on a different flight. Instead I had to spend the night by the airport in Hartford or risk missing my connection and being stranded in Chicago."
優點： "The seats were very comfortable.. the service was responsive and friendly!"
缺點： "The actual flying part was smooth.. and all that flying can be expected.. my only problems were with flying thru Chicago.."
優點： "Nice attendant."
缺點： "Very late."
缺點： "What happened to complimentary snacks?!"
優點： "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
缺點： "Sits not suitable for long distance travel"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Check in was with a new trainee and she was not sure how to put in our TSA - we got sent around to other people quite a bit. Plane was late and we almost did not make our connection in Dulles"
優點： "getting to my destination"
缺點： "How does a 700 mi flight take 14hrs to accomplish. Fly United and find out."
優點： "Courteous crew. Smooth landing. My only compliant is that we have to purchase in-flight wi-fi."
優點： "Excellent trip. Took basic economy. Only like needed to pack for weekend. Got the job done."
缺點： "No frills. It wasn't needed but gotta think of something to put here."
優點： "I liked the comfortable seat and the empty seat between myself and the other passenger in my row. Staff were lovely and very friendly."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Flight was delayed 4 hours.... missed my next flight, too dc, then rerouted to Philadelphia,and transferred to another airline, got to Dayton at 5 pm. I haven't had a vacation in four years, this was not the way I wanted to start. This was a trip from hell."
優點： "Staff at the ticket counter was friendly enough to me personally, although was extremely reactionary to the restless crowd. I am glad that I was able to be rerouted to another destination where I could be driven home within three hours. Good food boxes on the plane (I had the Tapas). Friendly crew onboard."
缺點： "No offer for any sort of compensation for significantly altered travel. Even just a stock email acknowledgement would have been nice. Expensive wi-fi options on the plane, electrical outlets for only half of the plane."
優點： "Everyone was pleasant."
缺點： "Delays due to staffing issues led to missed connection and 7 hour wait for next available flight."
優點： "I did not like any part of the trap maybe when they offered us some preferences that was included in the fly that's about it"
缺點： "The flight was 3 hours delayed the text message updates said we're not accurate"
缺點： "Our flight got cancelled three times before they finally switched us to Delta. We missed an entire 2 days of our vacation that we haven't got reimbursed for. One of the agents that worked for United Airlines put her hands on my friend that I was traveling with and the police got involved. It was an horrible experience and no one was trying to accommodate us for our troubles what's so ever. I will NEVER fly United again. A waste of time and money."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "No complementary food is provided. Just some mini snacks."
優點： "The crew was nice"
缺點： "I was stuck between two very large men on a flight where there was apparently no air conditioning. I could barely breathe for how hot it was."
優點： "I could not find anyplace on the United reservation to enter my TSA Pre check number. As a result, even thought I am 80, I had to wait in line and disrobe at Hartford CT airport."
缺點： "It would be helpful if Kayak or airlines could highlight or include the TSA Pre number automatically on check in."
優點： "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
優點： "I like the television system"
優點： "Early boarding for families"
缺點： "Ridiculously cramped bathrooms"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Fast unloading of plane."
缺點： "Slow boarding, no snack choices."
優點： "Movies on personal device"
缺點： "Lack of planning. Even though it was specified that I was travelling with a senior citizen. There was a short time between conecting flights. Having my elderly mother having to rush from one gate to other with no assistance whatsoever. Barely making it to the gate on time and luggage getting lost. Still to this time which is around 24 hours later from the flight, there is no response about her bags. Insulin was on checked luggage. She experiencing serious knee pain due to the fast walk from gate to gate. Fast walk being mention since she is old and can't run. Besides that, flights were good."
缺點： "Poor service, not pleasant attitude from flight attendant."
缺點： "Flight was canceled and both service desk and over the phone customer service took over an hour so I paid out of pocket to rebook with another airline."
優點： "Short lines, rapid boarding, on time, & courteous agents!!!"
優點： "I liked the fact another passenger was willing to switch seats so my husband and I could sit together."
缺點： "I didn't like the attitude received from the person at the desk at the gate. My husband and I looked at our tickets and were surprised to see the seat assignments I had chosen when I purchased the tickets were not there and instead the boarding pass said "see agent". She then assigned us seating in separate rows and handed us new boarding passes. No explanation. We looked at them and handed them right back and said no thank you, we had purchased tickets together. She said, "this flight has been oversold" and motioned for the next passenger to step up. This really upset my husband who told her, "Wait, we are not finished discussing this!" He went on to explain to her we purchased our tickets together with seat assignments - Together. She then said if we didn't reclaim them when checking in, 24 hours prior, the seats then became available again. What kind of logic is this?! Ugh! If I wanted to be treated like cattle I would have stuck with Southwest! We. It's back to Southwest for us. At least they are up front with their rules."
優點： "They got me there"
缺點： "late which made me run to my next flight which was quite a hike"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "It was overall a wonderful flight"
優點： "The United app was awesome so I could watch movies on my phone during the flight."
缺點： "My first flight was delayed and caused me to miss my next flight which forced me to have to stay over night in a hotel and take a new flight the next morning. I had to pay for all the extra costs of the hotel, taxis and food. It was very frustrating that they didn't hold the plane just a few minutes since there were a lot of passengers ( including myself) who ran to the gate."
優點： "The United Wi-Fi that I paid for with my frequent flyer miles and the free entertainment via the United App"
優點： "Quick short sweet flight"
缺點： "Boarding late"
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
缺點： "Was told no flights for two days after flight was cancelled. Then was told we needed to switch airports via taxi on our own. Then switched to Delta airlines where I had to pay another $60 to check my bags."