優點： "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
缺點： "The movie selection could have been much better for such a long flight."
缺點： "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
缺點： "Needs more variety of movies"
優點： "Great seat, cabin crew was fine."
缺點： "Too much confusion trying to just find a shower in the lounge"
優點： "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
缺點： "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
優點： "33" seats"
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
缺點： "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
優點： "Crew was courteous. Flight in general was uneventful which is a good thing."
缺點： "Nothing to criticize. Flight experience was good but not exordinary."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "Rebooked me because I went to wrong airport — thanks"
缺點： "The business meal was just okay this time. Not as good as before."
優點： "People were friendly - from check in right through to disembarkment."
缺點： "Not applicable"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Very family friendly. Good entertainment system."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
優點： "The staff was attentive. The seats are comfortable. The in-flight entertainment is great!"
缺點： "The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds."
優點： "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."
優點： "Excellent service overall"
缺點： "Nothing particular"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Crew was very nice, movie selection was great and the 787 is a nice plane"
缺點： "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
優點： "The aircraft was excellent."
缺點： "The service could be bit more personal for a long 13 hour flight."
優點： "The friendliness of the crew and the comfort of the seat + size of the screen"
缺點： "Possibly more food options could of been better, only had western or Japanese option"
優點： "Once again the service from the flight attendants was perfect."
優點： "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
缺點： "They every bad customer service, I never seen before"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop"
缺點： "The service was so so and food was lousy"
優點： "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
缺點： "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"
優點： "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
缺點： "Seats are too small for tall travelers."
缺點： "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
優點： "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
缺點： "Some turbulence awoke us midway through the overnight flight."
優點： "Very clean. They check the bathroom pretty often un-like AA. Good food."
缺點： "I always prefer this airlines."
優點： "JAL is the best airline I've ever flown."
缺點： "Food isn't to my liking but was good."
優點： "Good food and excellent service On time"
缺點： "There are not much choices for movies News uses Japanese only"
優點： "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
優點： "Crew was very pleasant professional and caring."
缺點： "Seat bottoms could be more comfortable."
優點： "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
缺點： "Long, long flight, not much leg room."
優點： "Very nice"
優點： "staff was pleasant, friendly and helpful."
缺點： "turbulence was awful."
優點： "The boarding was efficient. Cabin and lavatories were clean."
缺點： "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."
"Internet wasn’t working. Everything else was wonderful"
"The flight was excellent. I have no complaints."
"Another delayed flight on American. Another missed connection. No gate when we finally landed, sat on the plane for over 30 minutes and we all missed our connecting flights."
優點： "Nice attendants was the only thing good about this flight"
缺點： "Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English."
優點： "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
缺點： "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
缺點： "Seating is extra tight. I’m 6 feet tall and find American seats to be too closely packed together."
優點： "Very competent flight attendant."
缺點： "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."
缺點： "Nothing really needed to be better this time around"
缺點： "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
優點： "AA has good in flight entertainment"
缺點： "1+ hour delay, could’ve left on time"
優點： "I liked being able to board early as an active duty service member."
缺點： "I don't really have anything to complain about."
優點： "Seat seemed smaller than previous flight BDL to MIA"
缺點： "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
缺點： "Better food"
優點： "The flight was very quick and the crew was very professional"
優點： "Convenient departure time originally"
缺點： "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
優點： "We were allowed to take a carryon bag, unlike on a United flight we took on our way from Chicago to Hartford, without paying $30 to do so. When we got to the Gate for this flight, complimentary checking of carry-on bags was allowed, and that helped speed the boarding process, not just for us, but for all the people on the flight."
缺點： "The on-line entertainment system wasn't working."
優點： "The flight crew"
缺點： "Small space. Old plane. Tight seats."
優點： "nothing good nothing bad, just ok."
缺點： "737 might as well be a cattle cart..."
缺點： "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
優點： "When we left the gate"
優點： "It works if you follow the rules."
缺點： "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
優點： "Great crew, efficient boarding, on time flight."
缺點： "The seats remain too small and the chairback gave my shoulders cramps."
優點： "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
優點： "all around experience was good arrived in Charlotte early"
缺點： "Nothing to really say wasn't to bad to say..."
缺點： "No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage."
優點： "The headrest entertainment terminals are always a good thing."
缺點： "No space to put a small carry-on bag if you spend extra to get legroom."
優點： "courteous helpful & friendly crew and really great ground crew too"
優點： "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
缺點： "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
優點： "Roomie seat"
缺點： "Made me Put my purse in back of plane"
優點： "On time, smooth flight, no hassles"
缺點： "Tight space but overall not unexpected"
優點： "Rebooked before we got inside"
缺點： "Landed early but were left on the taxi way for nearly an hour while the gate wasn't ready. The first gate had a plane at it with "mechanical issues". Then it took about 30 minutes to get a different gate. Why do they give short layovers when their performance is not stellar?"
優點： "I liked having in flight entertainment available. The flight crew was very friendly and allowed me to change seats once boarding was completed to be more comfortable."
缺點： "My only complaint was that it was a long time between pushing off from the gate and lift off but that was due to weather. Not the pilot's fault."
優點： "Was on time, flight attendants very nice and professional"
缺點： "flight was overbooked good thing people volunteered to give up seats"
優點： "Flight crew was peofessional"
缺點： "First flight was delayed. Delay not related to weather. American refused to provide hotel. the provided hotel and meal voucher for a fellow traveler on same flight who missed his connection. I was told he was accommodated because he is priority. When asked how I become priority I was told "he spends more money and flies more often." To me that means as a customer I am not a priority to American Airlines."
缺點： "i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in"
缺點： "The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures."
缺點： "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
優點： "Service is excellent"
缺點： "I didn't like the seats are to small"
缺點： "Only pretzels were served. Crew was very nice. Friendly too!"
缺點： "-missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience"
優點： "Flight was on time with no problems."
缺點： "The planes were clean but had no phone charging outlets."
優點： "I liked that the middle seat was open on my flight and that they checked my carry on for free because the plane was filled."
缺點： "I didn't like the minimal leg room. Also, there is no way to try and work on a computer anymore because of the lack of room."
優點： "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
缺點： "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
優點： "Got us in a little early. Nice smooth flight"
優點： "It was on time. Crew was friendly."
缺點： "No direct flight to my destination. Cramped seating. Didn't realize end of plane seats don't lean back."
"I didn’t eat any of the snacks nor drink any of the beverages available on the flight. I tend to fall asleep on the plane, which is what happened. It has been a while since I have flown United, I appreciated the spacious seating, comfortable seats and improved planes. Thanks for making the flight easy and enjoyable, it seems like the company has been working on making general improvements to their flights and it’s paying off."
優點： "The seats were very comfortable.. the service was responsive and friendly!"
缺點： "The actual flying part was smooth.. and all that flying can be expected.. my only problems were with flying thru Chicago.."
優點： "Nice attendant."
缺點： "Very late."
缺點： "What happened to complimentary snacks?!"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
缺點： "Sits not suitable for long distance travel"
優點： "Crew was phenomenal!!!! So attentive and professional. Great customer service"
缺點： "Old flight"
優點： "fast take off and good service."
優點： "Courteous crew. Smooth landing. My only compliant is that we have to purchase in-flight wi-fi."
優點： "On rime"
優點： "Excellent trip. Took basic economy. Only like needed to pack for weekend. Got the job done."
缺點： "No frills. It wasn't needed but gotta think of something to put here."
優點： "The trip home went without any delays and was quite pleasant. Everything worked out well and I have high praise for the service"
缺點： "Everything was fine. Nothing to complain."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Staff at the ticket counter was friendly enough to me personally, although was extremely reactionary to the restless crowd. I am glad that I was able to be rerouted to another destination where I could be driven home within three hours. Good food boxes on the plane (I had the Tapas). Friendly crew onboard."
缺點： "No offer for any sort of compensation for significantly altered travel. Even just a stock email acknowledgement would have been nice. Expensive wi-fi options on the plane, electrical outlets for only half of the plane."
缺點： "Our flight got cancelled three times before they finally switched us to Delta. We missed an entire 2 days of our vacation that we haven't got reimbursed for. One of the agents that worked for United Airlines put her hands on my friend that I was traveling with and the police got involved. It was an horrible experience and no one was trying to accommodate us for our troubles what's so ever. I will NEVER fly United again. A waste of time and money."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "The crew was nice"
缺點： "I was stuck between two very large men on a flight where there was apparently no air conditioning. I could barely breathe for how hot it was."
優點： "I could not find anyplace on the United reservation to enter my TSA Pre check number. As a result, even thought I am 80, I had to wait in line and disrobe at Hartford CT airport."
缺點： "It would be helpful if Kayak or airlines could highlight or include the TSA Pre number automatically on check in."
優點： "Boarding passes on my phone"
缺點： "The seats on the first plane were hard as a rock"
優點： "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
優點： "I like the television system"
優點： "Delayed 3 hours"
缺點： "Lack of customer service response to help initially with rebooking"
優點： "Early boarding for families"
缺點： "Ridiculously cramped bathrooms"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Fast unloading of plane."
缺點： "Slow boarding, no snack choices."
優點： "Movies on personal device"
優點： "I liked that I personally wasn't beaten in the face"
缺點： "I don't like United. They can suck a fat one."
缺點： "Lack of planning. Even though it was specified that I was travelling with a senior citizen. There was a short time between conecting flights. Having my elderly mother having to rush from one gate to other with no assistance whatsoever. Barely making it to the gate on time and luggage getting lost. Still to this time which is around 24 hours later from the flight, there is no response about her bags. Insulin was on checked luggage. She experiencing serious knee pain due to the fast walk from gate to gate. Fast walk being mention since she is old and can't run. Besides that, flights were good."
缺點： "Flight was canceled and both service desk and over the phone customer service took over an hour so I paid out of pocket to rebook with another airline."
優點： "Short lines, rapid boarding, on time, & courteous agents!!!"
優點： "Everyone with United were courteous and professional. The flights were on time as well. Would fly with them again"
優點： "I liked the fact another passenger was willing to switch seats so my husband and I could sit together."
缺點： "I didn't like the attitude received from the person at the desk at the gate. My husband and I looked at our tickets and were surprised to see the seat assignments I had chosen when I purchased the tickets were not there and instead the boarding pass said "see agent". She then assigned us seating in separate rows and handed us new boarding passes. No explanation. We looked at them and handed them right back and said no thank you, we had purchased tickets together. She said, "this flight has been oversold" and motioned for the next passenger to step up. This really upset my husband who told her, "Wait, we are not finished discussing this!" He went on to explain to her we purchased our tickets together with seat assignments - Together. She then said if we didn't reclaim them when checking in, 24 hours prior, the seats then became available again. What kind of logic is this?! Ugh! If I wanted to be treated like cattle I would have stuck with Southwest! We. It's back to Southwest for us. At least they are up front with their rules."
優點： "They got me there"
缺點： "late which made me run to my next flight which was quite a hike"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "The weather in CT was inclement but the pilot made up time getting to DC and the connection to Seattle arrived ahead of schedule!"
缺點： "Plane was small ... Wifi not available on one flight"
優點： "It was overall a wonderful flight"
優點： "The United app was awesome so I could watch movies on my phone during the flight."
缺點： "My first flight was delayed and caused me to miss my next flight which forced me to have to stay over night in a hotel and take a new flight the next morning. I had to pay for all the extra costs of the hotel, taxis and food. It was very frustrating that they didn't hold the plane just a few minutes since there were a lot of passengers ( including myself) who ran to the gate."
優點： "It was ok"
缺點： "Very bery bumpy ride I had motion sickness"
優點： "Fight on time. Minimal turbulence. Effecient flight sttendants"
缺點： "Pesky kid sitting next to me who cried, whined & spilled his orange juice on me!!"
優點： "The United Wi-Fi that I paid for with my frequent flyer miles and the free entertainment via the United App"
優點： "sufficient space for luggage overhead"
缺點： "too much chatter among crew, especially during boarding and disembarking rest rooms too small - claustrophobic additional, and roomier rest rooms could help wish announcements could be delivered more slowly, better enunciated, and less slurred; often cannot be understood; one often has to guess the meaning more smiles and friendlier tones and attitude could help having window seat can be very inconvenient when leaving one's seat"
缺點： "Flight was bumpy all the way to Newark , didn't like that"
優點： "Quick short sweet flight"
缺點： "Boarding late"