優點： "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
缺點： "Nothing,just the seats. Cleanliness was perfect"
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
優點： "Muslim food"
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "Flight was on time."
缺點： "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
優點： "Pleasant crew. Appropriate and efficiently served snack."
缺點： "Boarding and disembarkation were slow."
優點： "Everything works and quick to get to destination."
優點： "The crew was informative"
缺點： "Inflight sandwiches"
缺點： "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
缺點： "Crew members in Amsterdam were very rude and disrespectful"
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
缺點： "Fix the damn KIOSKS at Vienna!"
優點： "Just as I expected. And I made my last connection easily."
優點： "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
缺點： "A queuing system would be better-it was a bit disorganised at Amsterdam!"
缺點： "Don’t be late"
缺點： "Flight got delayed 30 minutes"
優點： "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
缺點： "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
優點： "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
缺點： "the headrest is hard. Apart from that- all was fine"
優點： "Entertainment was amazing"
缺點： "Seats a bit hard"
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "Being fed was amazing and watching free TV was great!"
缺點： "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
缺點： "Long haul flight made pleasant by KLM"
缺點： "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
缺點： "not really"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
優點： "Friendly staff"
缺點： "Security check at gate; No priority"
優點： "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
缺點： "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
缺點： "lost baggage"
缺點： "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The crew was really friendly."
缺點： "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
優點： "short, sweet and to the point. 1+ hour flight is usually an easy hop."
優點： "MCR airport Mert & Greet parking was smooth and efficient."
缺點： "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
優點： "Nice people and good service"
缺點： "Not much"
優點： "Very pleasant, professional crew"
缺點： "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
優點： "Shirt flight but well catered, boarding was efficient and quick."
缺點： "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
優點： "Great service"
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "Nice flight ...was comfortable travel ...good food.Thanks"
缺點： "No such things"
優點： "Good entertainment options. Nice flight attendants"
缺點： "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
優點： "Interior of the plane was clean. Smooth landing."
缺點： "Pilot did not avoid turbulence"
缺點： "Flight departed 35 minutes late"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Crew was fantastic on United!"
缺點： "The seat in business class was small."
缺點： "Sits not suitable for long distance travel"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Check in was with a new trainee and she was not sure how to put in our TSA - we got sent around to other people quite a bit. Plane was late and we almost did not make our connection in Dulles"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "The crew was nice"
缺點： "I was stuck between two very large men on a flight where there was apparently no air conditioning. I could barely breathe for how hot it was."
優點： "I could not find anyplace on the United reservation to enter my TSA Pre check number. As a result, even thought I am 80, I had to wait in line and disrobe at Hartford CT airport."
缺點： "It would be helpful if Kayak or airlines could highlight or include the TSA Pre number automatically on check in."
優點： "Boarding passes on my phone"
缺點： "The seats on the first plane were hard as a rock"
優點： "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
優點： "I like the television system"
優點： "Delayed 3 hours"
缺點： "Lack of customer service response to help initially with rebooking"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "Lack of planning. Even though it was specified that I was travelling with a senior citizen. There was a short time between conecting flights. Having my elderly mother having to rush from one gate to other with no assistance whatsoever. Barely making it to the gate on time and luggage getting lost. Still to this time which is around 24 hours later from the flight, there is no response about her bags. Insulin was on checked luggage. She experiencing serious knee pain due to the fast walk from gate to gate. Fast walk being mention since she is old and can't run. Besides that, flights were good."
缺點： "Seat was very uncomfortable and window was tight on the shoulders."
缺點： "Flight was canceled and both service desk and over the phone customer service took over an hour so I paid out of pocket to rebook with another airline."
優點： "Short lines, rapid boarding, on time, & courteous agents!!!"
優點： "Everyone with United were courteous and professional. The flights were on time as well. Would fly with them again"
優點： "They got me there"
缺點： "late which made me run to my next flight which was quite a hike"
優點： "Very nice flying out of Bradley. Flight was ahead of schedule (weather, of course, helped) Pilot was helpfully informative and friendly. Crew very pleasant."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "The weather in CT was inclement but the pilot made up time getting to DC and the connection to Seattle arrived ahead of schedule!"
缺點： "Plane was small ... Wifi not available on one flight"
優點： "It was overall a wonderful flight"
缺點： "4 hour delay"
優點： "The point where I got off the plane forever"
缺點： "Literally every thing else"
優點： "The United app was awesome so I could watch movies on my phone during the flight."
缺點： "My first flight was delayed and caused me to miss my next flight which forced me to have to stay over night in a hotel and take a new flight the next morning. I had to pay for all the extra costs of the hotel, taxis and food. It was very frustrating that they didn't hold the plane just a few minutes since there were a lot of passengers ( including myself) who ran to the gate."
優點： "Good price"
缺點： "No leg room even for a short person like me!"
優點： "It was ok"
缺點： "Very bery bumpy ride I had motion sickness"
優點： "The United Wi-Fi that I paid for with my frequent flyer miles and the free entertainment via the United App"
優點： "sufficient space for luggage overhead"
缺點： "too much chatter among crew, especially during boarding and disembarking rest rooms too small - claustrophobic additional, and roomier rest rooms could help wish announcements could be delivered more slowly, better enunciated, and less slurred; often cannot be understood; one often has to guess the meaning more smiles and friendlier tones and attitude could help having window seat can be very inconvenient when leaving one's seat"
優點： "Quick short sweet flight"
缺點： "Boarding late"
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
缺點： "Was told no flights for two days after flight was cancelled. Then was told we needed to switch airports via taxi on our own. Then switched to Delta airlines where I had to pay another $60 to check my bags."
優點： "Movies were ok."
缺點： "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."
優點： "The crew spoke Mandarin and were very friendly. The food has definitely improved since the last time I flew this segment. I think UA is feeling the competition from the Asian airlines and improving their services to better compete. The seats are definitely more comfortable than the domestic flights. It was a comfortable flight and we landed right on time."
缺點： "The seats are still smaller than some of the Asian competition."
缺點： "Flight was delayed therefore missed my connection"
優點： "They checked my carry on at the gate in Hartford and said it would go through to me final destination and it wasn't in Cincinnati when I arrived. In fact that was yesterday and I still don't have my luggage."
優點： "I ended up going through Chicago. My return flight was delayed and I missed the connecting flight and had to stay in a hotel overnight. I am still waiting for the next flight home."
優點： "Everything went excellent for a snowey day! Flight was good!!!"
優點： "The Eva flight was lovely. Nice plane, wonderful crew, very good food, absolutely on time."
優點： "Flight crew apologized for delayed flight and minimal amount of food / drink available on flight."
缺點： "Plane several hrs. late. Missed connecting flight to Sacramento. Flying to attend my Father's funeral. Ended up flying to SFO so I could be within reach of drive to Fresno. Now have had to pay for hotel near SFO because of late arrival. Also having to pay $200 extra for rental car because return flight departs from Sacramento and not able to return rental car from originating rental location."