優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
缺點： "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "Delay of check in with upgrade"
優點： "Seat super comfy"
缺點： "All okay"
優點： "Punctual and direct flight NRT-BOS. Time-efficient."
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "Seating and service"
缺點： "Flight to Haneda airport not Narita"
優點： "Wonderful crew"
優點： "The crews were very kind and helpful."
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
缺點： "Kiosk, bag service, One World Integration"
缺點： "Great experience all around. Need to improve access customer service support."
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
缺點： "Be able to select seats online within 24hours of flight for free"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Very professional staff, smooth boarding process."
缺點： "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "It was very good no prO lens at all:)"
優點： "Very respe tful staff."
缺點： "Dirty restrooms."
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
缺點： "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
優點： "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
缺點： "More movie options would have been nice."
優點： "The food was good the crew was trying to accommodate"
缺點： "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "We had a 4,5 hours delayed.. :("
優點： "服務 電影 雪糕"
優點： "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
缺點： "The seats on the 787 were much more crowded than on the 767."
優點： "nice flight."
優點： "I enjoyed everything! My first flight was a little over 10 hours, but it didn't feel that way. I was very comfortable and the crew took very good care of all of the passengers. Japan Airlines is Ichi Ban!!!"
優點： "So cramped. Very uncomfortable flight."
優點： "Well organized loading, courteous staff, great vegetarian food provided, liked the real metal silverware and glass wine glass on the SEA>ICN route."
缺點： "My usb charger connection was too loose to charge"
優點： "This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep."
缺點： "The food was mediocre. Not terrible but not very tasty either. There is no wifi!"
優點： "The services that the representative up to the flight crew provided to the passengers are excellent."
缺點： "Smooth flight"
優點： "Too hot onboard"
優點： "Lovely crew."
優點： "Clean, kind cabin crew & nice meals"
優點： "awesome service great seats"
缺點： "30 some odd hours hotel didnt have shuttle"
優點： "The 2nd flight plane was alright"
缺點： "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"
優點： "I liked sleeping"
缺點： "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
優點： "Yes, we were unexpected and surprised being upgrade to premier class"
缺點： "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
優點： "Services from the crew and the seat are what expected being in eco-normic class."
缺點： "can upgrade or afford to go by at least business class"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "crew was amazing and movie selection was good"
缺點： "poor business class seats and small screens"
優點： "The pre-booking of meals to meet dietary restrictions."
缺點： "Another protein to go with the fruit tray option"
優點： "Great service and a very friendly crew."
缺點： "The food was ok, average and nothing special."
缺點： "Great value ,excellent and friendly service."
缺點： "No, all good"
優點： "Great leg room even for tall person. Food is good and there's enough choices."
優點： "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
缺點： "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
優點： "Friendly staff."
優點： "Crew, food, comfort, entertainment and many good things"
缺點： "I love everything"
優點： "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
優點： "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
缺點： "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
優點： "good service"
缺點： "Seats a little cramped"
優點： "Everything, the crew was outstanding. I haven't flew with all airlines but Koren Air was so good that I don't want to fly with any other airline, all ways Koren Air from here on out."
缺點： "The second meal wasn't the greatest but I think it was me not the food."
優點： "Short flight"
缺點： "Dont have lots of option on movie"
優點： "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
缺點： "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
優點： "Same as above."
優點： "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
優點： "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
缺點： "We boarded late but the communication was good."
優點： "Great legroom. Food better than last Korean Air flight a few years ago."
缺點： "Changed to smaller aircraft, last row in the aeroplane."
優點： "Comfortable flight with a nice crew. An overall good experience."
缺點： "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
優點： "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
缺點： "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
缺點： "No any fruit available snack Lay over is too long!"
缺點： "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
優點： "Very professional crew good service"
缺點： "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
優點： "the movie selection"
缺點： "the seats are so closely packed any inclination inconveniences the person seated behind. in all respects save for the name and price this replicated a cheap budget airline. i expected more from SA. the flight crew was brusque and made it appear that they were grudgingly doing one s personal favor rather than their job"
缺點： "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
缺點： "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
優點： "Love the service on this flight! Super friendly and quick to service."
缺點： "The seat pocket in front of me was full with magazines. No space for any else. Like others airlines the seats were too narrow."
優點： "The staff"
缺點： "Business would be better"
優點： "The leg room was pretty generous compared to other airlines."
缺點： "The entertainment system worked alright but a bit old-fashioned. The airplane safety video seemed like it was made in the 90s. The food on the return flight was really bad"
優點： "The staff was friendly and helpful"
缺點： "There wasnt anything that i didnt like"
優點： "great staff... treat you like a king"
缺點： "I would like to have a vegetarion menu option"
優點： "Planes r great service is good"
缺點： "We did not like the food but they did give us other tray when we told them we don't like the smelly fish"
優點： "Cabin crew was polite. Restrooms kept clean by the cabin crew"
缺點： "Seat was hard."
優點： "Crew service is good!"
缺點： "The seat is really cramp and tight!!"
優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "The crew took care of us during a strange virus affected flight."
優點： "crewe were excellent"
缺點： "nothing !"
優點： "Space and courteousness"
優點： "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
缺點： "More variety of options for the vegan meals..."
優點： "Comfort as usual"
缺點： "No idea"
優點： "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
缺點： "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
缺點： "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
缺點： "Old Aircraft Interior, could be more comfortable"
優點： "Excellent crew!"
缺點： "It could have been quieter."
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
缺點： "Less announcements to interrupt the entertainment."
優點： "Comfortable seat & nice crew."
缺點： "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "The crew"
缺點： "The seats were substantially more cramped than the other flight."
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
優點： "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
優點： "ANA did great on everything I could expect from a flight."
優點： "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
缺點： "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "Excellent service & friendly"
缺點： "Food was cold"
優點： "Flight attendants were incredible!"
優點： "Crew is awesome and nice"
缺點： "The seat was extremely uncomfortable."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
優點： "I booked with kayak thinking it was an A&A flight and said I got crappy United all the way to Narita Japan where the plane didn't make it on time and I missed my connection for my A&A flight got to love it be careful what you book on their site"
缺點： "Deception at the time of booking"
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
優點： "Staff and crew and food!"
缺點： "We could not check in online. This was frustrating and we do not know why?"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
優點： "Easy checking process. Friendly staff"
優點： "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
缺點： "No problems."
優點： "Good service"
缺點： "baggage was broken."
缺點： "very average"
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
缺點： "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
優點： "Shortest duration"
優點： "Nice space between seats for the economy class."
缺點： "The entertainment center (sound) did not work in my son's seat."
優點： "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
缺點： "Again, would prefer a larger selection and more change with movie choices."
缺點： "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
缺點： "Tv and food"
優點： "After we missed our flight, we were provided with terrible customer service."
缺點： "We were told to go to the wrong gate. After we missed our flight, we were charged 880 USD to book for the identical flight the following day. We were taken around in circles inside the airport. Absolutely unacceptable. Would not recommend."
優點： "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
缺點： "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."
優點： "Comfortable for that sort of journey"
優點： "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
缺點： "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
優點： "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
缺點： "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."
優點： "Amazing crew, confortable seats, great complimentary internet service"
缺點： "Food was not up to standards, the inflight entertainment does not offer enough film or TV shows, enough variety or latest films"
優點： "Over all good service."
缺點： "Passenger seats. Very uncomfortable need more legs room and more padding."
優點： "NOTHING. Never made the connection."
缺點： "Flying your passengers to your hub so they can make their connecting flights, for a start..."
優點： "Cheap flight. 2 bags allowance. Despite mess with delay flight and cancelation baggage arrived with me."
缺點： "Delay was 1.5 hour. No weather condition just their internal problems. Missed connection in Istanbul. 5 hours waiting . The worst airport i know . No benches to sit or regular waiting areas. Terrible food. Choice fish or pasta... no meat."
優點： "We arrived in Athens eventually"
缺點： "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."
優點： "Everything went well"
優點： "We were traveling with 3 kids and were 2 adults - one of our tickets needed an upgrade as the itinerary were booked separately - my mother happened to travel with us last minute to help me with the kids during travel. Other than the hefty price tag - the crew were helpful and overall the flight was nice."
缺點： "Hefty upgrade price tag but a good flight otherwise"
缺點： "The Ground crew didn’t know how to add a bag"
優點： "As above"
優點： "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"
優點： "crew on the aircraft was polite and with service attitude ."
缺點： "the flight was almost 2 h late without any explanation from the ground crew whats is going on , why is the aircraft late and what would be with the connection flight in Istanbul. while arrived at Istanbul it was total mass : representative of turkish airlines was waiting and focused on a group from Korea or china , helped them and barely answered other passengers who didnt know what is the status of their connection flight , which was not shown on the screen ( to tel aviv for example ). then it turned out that my flight took off 15 min before and i was approached to turkish desk to get voucher for poor meal at 2.30 am in the morning and a new ticket . that was poor compensation for 2 h delay in BUD and delay to substitute flight that took off on 7:45 am , almost 6 h later in istanbul . i was forced to run at the airport like a mad instead of having a rep of the co , explaining the passengers where to go and get their new flight ticket and not run hundred of meters with no address in the terminal area . that experience was so bad i havent been through for 13 years . i arrived TA after 14.5 h of trip for a flight who to take 4 h net including istanbul - TA ."
優點： "All was really good"
缺點： "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
優點： "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
缺點： "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
優點： "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
缺點： "There was nothing really to dislike here."
優點： "It was a very nice flight."
缺點： "Everything was good."
缺點： "Flight was late, I had to run like crazy to catch the second flight"
優點： "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
優點： "The plane was too hot"
缺點： "Plane too hot"
優點： "Food is really decent in economy. Good portions and variety."
缺點： "Leg room seems tight compared to other airlines."
優點： "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."
優點： "Turkish do a good job of giving you a good service for your money."
缺點： "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
缺點： "Connecting flight From plane to the gates"
缺點： "long lay over"
優點： "Stewardess were very friendly and helpful, the food was reallz delicious. You have enough space for your leg even on Economy class."
優點： "Food and crew amazing..I guess Turkish airline going to be best"
缺點： "Excelu some hgtv program on screen no anything else"
優點： "Entertainment options good"
缺點： "Same problem as the first segment (see above)"
缺點： "Need More premier economy seats"
優點： "The staff were very welcoming and the seats were very comfortable"
缺點： "Flight was a little delayed"
缺點： "no personal ac by each seat and the plane was really hot"
優點： "Inflight service was good."
缺點： "Seat was a little uncomfy"
優點： "Plane clean, newish. Went up, took us there, landed."
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
優點： "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
缺點： "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."
缺點： "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."
缺點： "The worst airline I have ever flown with, worst disruption management"
缺點： "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
缺點： "I could not use my ticket I was trying to extension date but customer services terrible"
優點： "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"
優點： "kayak was poop for help for me."
缺點： "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"
優點： "Delta service and comfort is always excellent."
缺點： "All is great just keep it up"
缺點： "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
缺點： "No ear plugs in my amenity kit??"
優點： "Crew was excellent, seats are never excellent"
缺點： "Temperature control. Information about the delay"
優點： "live tv, watched the formula one race"
缺點： "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"
缺點： "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
缺點： "Best option across the pond"
缺點： "Best option across the pond, amazing upgrade prices"
優點： "Clean Washrooms"
缺點： "N A"
缺點： "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
缺點： "Ran 2 1/2 hours late, poor customer communication"
優點： "extra legroom of comfort plus zone"
缺點： "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
缺點： "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
優點： "Delta does an overall nice job."
缺點： "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
優點： "Seating was fine"
缺點： "Did not have a wheelchair waiting for my wife when we arrived in LAX"
缺點： "Departure delayed by 1hr30"
缺點： "No issues at all"
缺點： "I fly regular this was an excellent flight"
優點： "The crew were fantastic. Departed on time, arrived 40 minutes early."
缺點： "Delta One is a bit jaded on this flight."
優點： "The crew was excellent"
缺點： "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
優點： "The crew and comfort was ok"
缺點： "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."
缺點： "Every thing was excellent"
優點： "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
缺點： "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."
優點： "very nice and willing stewardesses"
缺點： "tragic little place for legs, lack of space"
缺點： "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
優點： "Waiting in the departure lounce was ok"
缺點： "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."
缺點： "It was scheduled so late at night."
缺點： "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
缺點： "Crowded seatibg"
優點： "Entertainment available"
缺點： "All good"
優點： "My upgrade was fabulous!"
優點： "good flight and pleasant staff"
缺點： "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
優點： "Excellent very good"
缺點： "Good service excellent"
優點： "Swift travel!"
優點： "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
缺點： "Delayed due to problem with the door"
優點： "Food was ok."
缺點： "Flight attendants could have been a little more friendly and helpful."
缺點： "Dutch sub titels on fims would be good"
優點： "Giid free sandwixh. Very good entertainment system. Good seats."
優點： "Everything was in order"
缺點： "None really"
優點： "Very pleasant customer service, excellent bag delivery service."
缺點： "Force me to take a bad seat"
優點： "Staff were friendly and worked hard."
缺點： "Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft."
優點： "Free WiFi"
優點： "Crew were good, flight on time, free drinks"
缺點： "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
優點： "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
缺點： "Music was a. Bit limited"