優點： "The crew was amazing"
缺點： "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
優點： "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
缺點： "You are best ."
優點： "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"
缺點： "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
優點： "On time"
優點： "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
優點： "The crews were very kind and helpful."
優點： "Food was amazing and stewardess courtesy to passengers."
優點： "Everything was great"
缺點： "Lower the price"
缺點： "More movie selections"
優點： "As always"
優點： "Food was great"
缺點： "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "everything went well. food and service was great."
缺點： "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
優點： "服務 電影 雪糕"
優點： "Very family friendly. Good entertainment system."
優點： "Always on time!"
優點： "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
缺點： "Entertainment system went down but the staff fixed it."
優點： "Nicest crew I have ever seen!"
優點： "The flight attendants were amazing, caring and helpful."
缺點： "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
優點： "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
缺點： "The flights were everything I expected and more."
優點： "Food is better than most other airlines. Seamless check in and boarding"
缺點： "Seating space is quite cramped"
優點： "Food Service Crew actually cares about you"
優點： "The service was great. Food was delicious,"
缺點： "It was a bit too warm in the aircraft."
優點： "Nice flight, right on time."
優點： "Comfortable and service was pleasant"
缺點： "Like all of it except lack of vegetarian option for food"
優點： "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
缺點： "only limited number of movie."
優點： "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
優點： "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
優點： "leg space was better than with other companies"
優點： "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
缺點： "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
優點： "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
優點： "Seats were comfortable and plenty of leg room. Food is much better than US airlines and so as the service! Will fly JAL from now on."
優點： "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
缺點： "The seats were small. But then again, I think that would have been a complaint for all airplanes."
優點： "Fast boarding and wonderful staff."
缺點： "A small complaint, but the entertainment system in the plane was very old and had poor quality screens."
優點： "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
優點： "Flight attendants and ticket agents were very nice and helpful."
優點： "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."
缺點： "My seat was not comfortable and it was uncomfortably warm."
優點： "Everything from start to finish was awesome. The "poor" review by someone complaining about a gluten-free meal is typical of Americans that feel entitled. You are on JAPAN airlines... you do realize the non-gluten-free rice is a staple of the country. It's akin to a Japanese person complaining that there aren't chopsticks provided with the meals on an American Airlines flight. How were the staff supposed to help you mid-air? Mid-flight dock so one special meal can be provided for you? How about this: take some personal responsibility and purchase your own gluten free food for the flight and carry it on. Really... how can one compare the 787 with individual on demand entertainment, roomy seats, full meal service (they'll even bring a meal to you if you were asleep during the normal service), etc... all for no extra charge?!?!? It is simply amazing what JAL (and every Japanese company) sets as a standard for customer service."
優點： "Too hot onboard"
優點： "Korean Air is the best. Hands down."
缺點： "Movie selection was poor."
優點： "Crew was amazing and attentive as always."
缺點： "An upgrade for more comfortable and ergonomic seats would make a lot of difference...."
優點： "From Atlanta to Manila we were served 2 meals. The time gap between the two servings is just too long. For a 14 hour trip the first meal was just after take off and the second about 2-3 hours before landing. The snack was too small of which we were made to choose : a banana, a bread and a brownie."
缺點： "Adding more to the food. And also if crew can check on passengers who lie down in economy as if they are in business class taking space of the other passengers making it uncomfortable."
優點： "Service, entertainment, and seats are all great."
缺點： "Korean airlines could use air nodules for their seats as both flights became very hot towards the end."
優點： "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Crews were all amazing!"
缺點： "Boarding was not announced clearly"
優點： "Same as the first flight. Korean flight attendants were very courteous and helpful. Foods ok. We couldn’t afford first or prestige class so we have to trade in our comfort in economy."
缺點： "Flight wasn’t as long but if you add up the lay over time, it end up being long."
優點： "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
缺點： "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
優點： "Clean comfortable"
缺點： "Vegan meal option needs more veggies"
優點： "Flight staff/crew were the best. And them planes top notch condition and amenities."
缺點： "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
優點： "Excellent service and food!"
優點： "The toilet is not really good.It Is smelly"
缺點： "Your crew is so beautiful and very nice.Your services is Excellent i loved your Air line."
優點： "Staff was friendly"
缺點： "More food offerings like snacks and fresh fruit options"
缺點： "a lot of engine noise so i could not sleep"
優點： "the movie selection"
缺點： "the seats are so closely packed any inclination inconveniences the person seated behind. in all respects save for the name and price this replicated a cheap budget airline. i expected more from SA. the flight crew was brusque and made it appear that they were grudgingly doing one s personal favor rather than their job"
缺點： "Entertainment options are out of date which is painful for long flights"
缺點： "late departure"
優點： "The service"
缺點： "The width of the seats"
缺點： "Don’t brush off tired and worried passengers. I’m pretty patient, but I felt this airline never seems to know when their planes depart or arrive, or where they are."
優點： "Superb courtesy and attention."
優點： "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
優點： "Was very far but the crew was very helpful and attentive all the way here. We had an infant with us and the crew did everything to make him comfortable when he was fuzzy."
優點： "Korean Air staff was great. I fly Korean when flight prices are reasonable. Stsff helped me as I need assistance as a disabled passenger. Plan to fly again to BKK and back next summer and will fly KA again if price is competitive."
缺點： "Flight to BKK was on 747s my favorite plane."
優點： "they are so nice and helpful"
優點： "Great service, very clean"
缺點： "Flight was delayed"
優點： "the flight attendants were great and it flight was smooth."
缺點： "long flight"
優點： "Excellent service"
優點： "Cabin crew was polite. Restrooms kept clean by the cabin crew"
缺點： "Seat was hard."
優點： "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
缺點： "I wish they had a few more updated movies and kids movies other than that no complaints"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Even though we booked this flight through Southern China Air, the flight was operated by Korean Air. Translation: the service, food, comfort level and crew were highly professional."
缺點： "Great flight! Great service! Great food!"
缺點： "Cabin temperature was too high"
優點： "Great food and service and comfortable seats"
優點： "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
缺點： "food was disappointing but better than most american airlines"
優點： "Nice in-flight movie options. Friendly staff. Plenty to drink and enough to eat."
缺點： "Meal was chicken and rice and plenty to drink: water, coffee, soda. There was also pickled vegetables and tofu, but I was satisfied not eating those. Numerous intermittent announcements: [The usual preflight safety briefing, the mid-flight seat-belt and arrival eta announcements, the mid-flight turbulence and temperature comments, the customs-forms hand-outs, the duty-free inflight shopping opportunity announcement, the eventual apologetic conclusion of the duty-free, inflight shopping opportunity] together spoiled my calculated chance of finishing a short movie."
優點： "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
優點： "Flight Attendants were, professional, charismatic, observant and friendly. They toldly made this trip enjoyable. Pilot, funny, kept us out of turbulence gave me a smooth ride... Korean Air ranks as one of the best flights I have taken in Asia.. thank you!!!"
缺點： "Can't think of one think.. this trip was flawless"
優點： "The flights were excellent. Hong Kong to Seoul and Seoul to Seattle. Business class lounge in Hong Kong was comfortable."
缺點： "The business class lounge in Seoul was very crowded with non-business class passengers. Not a pleasant experience."
優點： "Cabin crews are very kind."
優點： "upgrade the food quality"
優點： "The return flight food."
缺點： "Uncomfortable seating"
優點： "The service of overall the price"
優點： "All was good"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."
優點： "Boarding was smooth. Seats weren't too bad. Decent selection of movies, but have had better. USB plug at every seat. Ordered vegetarian meal but didn't arrive."
缺點： "They didn't have my vegetarian meal that I ordered so was pretty hungry."
優點： "Leg room was good"
缺點： "Too tight beside neighboring seats"
優點： "Crew was very helpful and the food was very good, The flight was on time."
缺點： "All the advertisement books in the pouch were a pain. I could have put my reading materials in that space. The advertisements could be offered to passengers during the flight. Wouldn't probably need as many. Also, the cup holder should be up higher on the back of the seat. I kept bumping it with my knee and spilling it."
優點： "The crew is awesome. They’re so polite and helpful."
缺點： "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
缺點： "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
優點： "I had 3 seats to myself, and I was able to curl up and get a good 2 hours sleep without being disturbed. Thank you ANA. Crew was lovely and friendly."
缺點： "Well they could have given me a free upgrade but I can live with a row to myself, kidding. When the ticket counter opens the agents stand in front of the podiums and bow and say a greeting (I think it was in Japanese). They need to get their timing better. So not much."
優點： "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
優點： "The crew was amazing. They were all very nice to us."
缺點： "can not think of anything. Everything was more than i expected.Thank you for my experiance"
缺點： "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
優點： "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
缺點： "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
優點： "Service was great"
缺點： "Sound on entertainment system did not work"
優點： "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
優點： "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
缺點： "The lounge was somehow poor and noisy because of the airport constructions."
優點： "The crew are all nice and helpful"
優點： "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
缺點： "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
缺點： "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
缺點： "The dinner was served too late, not right after take off. Also, the portions were way too small."
優點： "Good service"
缺點： "baggage was broken."
優點： "The quality of your aircraft. Clean, modern, plenty of leg room."
缺點： "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
優點： "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
缺點： "No complain about the flight and the services."
優點： "crew very helpful from check in to deplane..i would suggest when arranging seat for couples or mother abd child make sure its to gether at first check in not later at another airport which was fine they did in manila..but from chicago they cant do it have to wait in japan and almost not done"
缺點： "the smell inside the airplane"
優點： "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
優點： "The attendants are all courteous and respectful."
優點： "service..service..service and ontime performance"
缺點： "airline is unprofessional the whole trip was canceled"
優點： "I enjoyed the hospitality and attention to detail."
優點： "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
缺點： "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"
優點： "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
優點： "Food and entertainment is great."
缺點： "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
優點： "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
優點： "The flight attendants in the Economy Class did an excellent job throughout the flight."
缺點： "There was nothing I did not like."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Enough room for relax"
優點： "Comfort... enough room for relax"
缺點： "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
優點： "Generous for portions. Crew were awesome. The interface was easy and had lots of options"
缺點： "Main food dish was combinations of flavors I would never put together. Lack of leg room."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."
優點： "Efficent, courteous and reliable."
缺點： "Nothing in particular."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
優點： "Again, the flight attendants were kind and tried to be very helpful."
缺點： "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
優點： "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
缺點： "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
優點： "The crew were fantastic and the meals were pretty good"
缺點： "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
缺點： "Not ok"
優點： "It was clean and nice"
優點： "Great service, I'd definitely fly again."
優點： "Japanese quality is good quality"
缺點： "Best guys thanks for evreting"
優點： "It was clean. The aircraft was new, well maintained."
缺點： "The aircraft departed and landed late. I then missed my next connection. The majority of the people working seemed to care but there was no general way to make the late arrival and missed boarding overcome with a plan. It seems it was more my fault than the airlines."
缺點： "AWFUL CREW. NEVER FLY. NOT CLEAN. NOT NICE."
優點： "After we missed our flight, we were provided with terrible customer service."
缺點： "We were told to go to the wrong gate. After we missed our flight, we were charged 880 USD to book for the identical flight the following day. We were taken around in circles inside the airport. Absolutely unacceptable. Would not recommend."
優點： "Comfort and food with good entertainment."
缺點： "Crew could be trained for better service, most all were rude and annoyed that they were there."
優點： "Food was great! Crew was excellent and I loved entertainment choices!"
缺點： "Maby beter orhanisarion to printimg thicket fot baggess"
缺點： "Everything was good."
優點： "It was on time"
缺點： "The seats are so crammed together and for 11 hour flight it became quite uncomfortable after a few hours"
優點： "Food was excellent. The built in entertainment from movies to games was amazing! It saves you space from having to pack a bunch of electronics."
缺點： "I always enjoy a window seat but the people next to me didn't get up at all! So I was stuck sitting and didn't have a chance to stretch my legs. Not the airlines fault of course. If you put your seat back a little, it just pushes your knees farther forward."
優點： "Crew were amazing. Warm approachable and professional. They tried several times to repair my screen. After these attempts they found me a different seat with a working screen."
缺點： "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"
缺點： "Same problem as the first segment (see above)"
優點： "Nothing much to shout about this flight. It got there safely?"
缺點： "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
優點： "Nothing is changing, they need to make some adjustments"
缺點： "This flight didn’t take take off on time. It was delayed A whole hour which made me miss my connection flight To Houston."
優點： "I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise."
缺點： "They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least."
缺點： "same, boarding crew was not friendly, and it took a while for boarding."
缺點： "seats a bit tight"
優點： "Good seat comfort, good food, good entertainment"
缺點： "Seat changed from aisle to middle without my knowlefge. Insufficient time between flights"
優點： "Service was very good, an excellent selection of entertainment to stay distracted during the 13 hour flight, and a reasonable rate for the flight."
缺點： "There were some passengers didn't allowed to get on a flight because of over booking. Some of them didn't speek English and didn't understand why thy have to stay in the airport.On the other hand I saw how the officials laughed at him because he tried to fight for the place on the flight by using a foreign language. It is an ugly phenomenon that does not respect people"
缺點： "More service with flight attendants walking around to offer drinks would have been better"
優點： "Easy and quick"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Comfy seats, bit more leg room than other airlines. It arrived earlier!"
優點： "Friendly and attentive staff. Timely take of."
缺點： "Again, nowhere to sit for someone with an extremely painful back, while in line. No access to water or bathrooms once waiting to board."
優點： "Overall the food ,service and promptness of arrival and departure were very good."
缺點： "Legroom was a bit cramped for such a long flight."
優點： "Great experience for my first international flight."
優點： "The entertainment options were great."
缺點： "The first delay during my trip was due to an emergency but my layover was delayed again. I'm not sure if this is an outlier event or if this is a pattern."
優點： "The courtesy you gave all the passengers"
缺點： "The 14-hour trip that made it hard for comfort it wasn't your fault just a distance that I had to go"
優點： "Fantastic food and service"
優點： "Great entertainment"
缺點： "Not a lot of legs space"
優點： "The seats were comfortable and the first meal was great! Staff was friendly and the bathroom was VERY clean and nice."
缺點： "I didn't like the multiple, repetitive announcements. I would suggest that once the guest has picked their language preference on the screen, they then only hear announcements once in their preferred language. Also, our first transfer flight with Turkish allowed for us to carry our personal camera, but then on our main connecting flight we were told that we couldn't have it as a carry on. We would have stowed it in checked baggage had we been previously told. This was incredibly frustrating."
缺點： "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
缺點： "Flight was canceled and I missed all subsequent connections"
優點： "i like the reception"
缺點： "i like how the crew welcome me.i all so like the food"
缺點： "I have lactose intolerance and I tried ordering the special meals. However the lactose free meals are not good. I got it more than once, it's always dry grilled chicken, steamed veggies and plain rice. Overall it's a dry meal and no flavorful at all. On this trip I didn't order a special as I was hoping one of the options wouldn't have lactose."
優點： "Free wifi for business class HD movies + good quality DENON headseat"
缺點： "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight No airconditiiner at gate 230 and queue like hell!"
缺點： "Toward the end of the flight it was very hot. I didn't like that there were no AC controls at your seat"
缺點： "Very good fantastic business class seats awesome legroom And again great service"
優點： "The food was really good but very little"
缺點： "Unfortunately I asked three ( 3 ) time for plankitte during the flight but with No response from (2 )differant"
優點： "One stewardess was very helpful, even though she could not speak English."
缺點： "13 1/2 hour flight three rows from the rear of the plane. I feel and smell like a sardine. The food was horrid. I tasted it, but thought best of eating it for fear of food poisoning. It also looked disgusting. Couldn't understand any of the announcements."
優點： "Beautiful jet. Fine pilots. Wonderful flight. The flight crew were great. Thank you team Trurkish airlines for a safe and memorable flight. God bless everyone! Christos"
優點： "Great customer service and food!"
缺點： "Nothing. They were great!!"
缺點： "I was in group a. I was in line with others when the staff suddenly closed off group a and starting boarding group b. She wouldn't answer why I couldn't board. After letting group c board she told those of us in group a still in line to love over to the line for group c. It's not a big deal when one boards but this was annoying and rude"
優點： "The space was incredible had enough leg room, the food was delicious, the amenities like the movies and music and games made the flight feel a lot quicker loved this air line!!!!"
缺點： "The bathroom needed a little more maitence that's all!!"
優點： "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
優點： "The plane size & comfort was excellent. The staff were very friendly"
優點： "Services is good ."
缺點： "Food can be better"
缺點： "Delay due to strike"
優點： "Food was great, enjoyed watching videos, staff very profession and friendly."
缺點： "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
優點： "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
缺點： "Food quality was not so good."
優點： "No delay and nice staff"
優點： "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
缺點： "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
優點： "The friendliness of the crew"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
優點： "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
優點： "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
缺點： "the headrest is hard. Apart from that- all was fine"
優點： "Good beverage service."
缺點： "Over an hour delayj for departure."
缺點： "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
缺點： "Long haul flight made pleasant by KLM"
缺點： "not really"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
缺點： "No downsides at all"
優點： "Crew's hospitality, good music, good destination material, terminal info, good system overall"
缺點： "Less legroom, storage space, bad food, few movie options."
優點： "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
缺點： "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"
優點： "Everything OK"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
缺點： "I would have to dream something up."
優點： "Crew was excellent -kind nice and very attentive"
缺點： "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
優點： "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
優點： "The flight was perfect! Great food,movies and I even got to sleep !"
缺點： "All was well!"
優點： "Left ontime and service was excellent."
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "Excellent very good"
缺點： "Everting so good ex"
優點： "Boarding was quick, Flight on time....just a regular service and plane"
缺點： "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
優點： "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
缺點： "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
優點： "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
優點： "Comfortable seats. Warm plane with happy staff."
缺點： "Maybe a second sandwich option for food, not everyone likes cheese."
優點： "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
缺點： "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
優點： "Service provided by the staff"
缺點： "The navigation of the entertainment system is not very friendly"
優點： "Flight was on time and quick and comfortable"
優點： "The included snacks and the seats."
缺點： "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
缺點： "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
缺點： "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
優點： "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
缺點： "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
優點： "Excellent service and comfortable flight"
缺點： "Flight delay roughly an hour"
優點： "It was very comfortable"
缺點： "The crew was great"
優點： "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
優點： "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
缺點： "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."