I would highly recommend KAYAK website for the best choice to find bargaining travel plan, either for flights, hotels, etc.
Rude gate staff, not much service on plane
Why you have as a matter of the length of the customers do not understand what should be inconvenienced, and child's mother, for one day delay forced the plane to their airplane all at the airport to cancel. you can't sleep at night.And inhospitable to really disappointed in the Delta holding a microphone in front of boarding, employees.Be inconvenienced like this you have to ask why we are paying.
Large knee space. Good food, accommodating staff.
Worst experience I've had in 50 yrs of flying.... Rebooked....no luggage...n no offer of anything.... Possible I'll never fly Delta again
優點： "Clean facilities and polite staff. Very short flight"
優點： "Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not."
缺點： "This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been."
缺點： "Everything was great"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
缺點： "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
優點： "Lots of room,good food,friendly staff"
缺點： "No complaints at all"
優點： "We loved the extra leg room. Staff was execellent."
優點： "Friendly crew, good movie selection, USB port."
優點： "quick flight....seats were comfy for economy....nice crew....good overall experience....entertainment was okay for its selection on movies and music."
缺點： "Food got me sick the next day. Wifi would have been great if available."
優點： "Clean, new plane, with great entertainment systems and choices."
缺點： "How in the hell this day in age do you not have Vegan food options on a plane serving Asian countries?! How dose none of the flight crew not understand the words "No Meat"?"
優點： "Crew attended to my needs seriously and in a timely fashion."
優點： "I have flown a great many long haul flights and this airline is right up there in the top ranks. Excellent flight crew and comfortable seats."
優點： "Cabins were spotless, restrooms kept clean, attendants always pleasant and food excellent"
缺點： "Too much material in seatback pockets, couldn’t store anything"
缺點： "I missed my connection because of fog. (Obviously a problem they could not fix, so I’m not upset about that.) I asked to change flights in Fukuoka so I wouldn’t miss it but I was told then I wouldn’t be able to take my connecting flight in Incheon???? Even though it was Korean Air??? Fukuoka lacked any information when our flight might come or if it would possibly be cancelled. Got to Incheon near midnight, I then waited for three and half hours in a line to rebook for the next day, and when they helped me they gave me a ticket. They said they couldn’t give me any hotel accommodations because of all the missed flights, but didn’t offer some other compensation. I didn’t get a voucher which I saw other people in line get. When I asked to upgrade to business class( I was willing to pay the extra money) I was told it was too expensive for me. After my trip I will never fly Korean Air again."
優點： "The flgth was grate and comfortable. Will fly with Korean again."
缺點： "I could not hear an anounment very well. It was pumbpy."
優點： "I like the Korean Bibimpap on the plane, taste was good."
缺點： "Old style business seating, quite uncomfortable, not a full recline, very uncomfortable when fully reclined compared to other business planes, TV was small, not good quality, selection of movies was only ok, not great, service was ok, not great, they cater more to Korean customers then other guests, if you are on the upper deck de-planning is difficult and awkward as you have to go through the economy section and staff doesn't keep them seated, so no extra bonus for business in de-planing. washroom items not replaced (toothbrush / mouthwash), overall very average"
優點： "Was very far but the crew was very helpful and attentive all the way here. We had an infant with us and the crew did everything to make him comfortable when he was fuzzy."
優點： "great flight attendants"
缺點： "Clean, great services, and good food"
優點： "Flight crews are friendly."
缺點： "A lot of walking to reach your connecting flight. My mom was on the wheelchair and they have to push her instead of riding on the cart they uses for the passengers needing assistance."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Leg room, choice of food and the overall services"
缺點： "Check-in procedure is confusing, needs better improvements"
優點： "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
優點： "I have flown many times with many airlines, and I must say that Korean Air is by far THE BEST. From staff to food to entertainment. They crew will go out of there way to do what they can to ensure you have a comfortable and good experience. I will DEFINITELY fly with them again. Kayak was very user friendly also."
缺點： "The flight was very lomg, but nothing could be done to remedy that."
優點： "upgrade the food quality"
缺點： "There is no information of ticket before issue the ticket, so I face the trouble.. finally my wifr lost return ticket"
優點： "Staff are first class....efficient, polite...anxious to please. very well organized flight."
優點： "Food was definitely above average. Cabin service was good."
缺點： "Not took off on time. No explanation or apologies from the captain."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Our flight was delayed and we were accommodated by being put up in a great hotel in Seoul."
缺點： "Did not like that we reached our destination in Vietnam half a day late, since we had a wedding to attend. The vegetarian/vegan meal option was very bland. The hostesses I felt were a bit sexist, perhaps due to being Korean. I asked for a glass of wine for myself and a whiskey on the rocks for my boyfriend. He was served a hefty glass 1st, and I was given my drink 2nd, which was a very small pour. I asked for more wine and was given only a tiny bit more."
優點： "Friendly staff, organized airline, smooth flight with our 5 month old baby girl"
缺點： "Long taxi wait before takeoff, may be the airport's fault."
優點： "Leg room was good"
缺點： "Too tight beside neighboring seats"
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Good food. Good movies. Plenty of room."
缺點： "Long flight, nothing you guys can do."
優點： "Flight attendants were on point! Great service with other luxuries such as a USB charge port!"
缺點： "The flight was to short to enjoy."
優點： "Other than the cramp seat on the a330 from incheon to bangkok, the rest of the flights experience were excellent. From the check in desk to cabin crews and the staffs at incheon were amazing. I dont know how some carrier get away with such an inferior customer service! Kudos to the Korean Air!"
缺點： "The food choice is good as long as you stick to the korean menu. It would be good to have a light menu such as congie or rice poridge for a meal. As certain type of meal can be very unkind to stomach on a long flight."
優點： "Lots of entertainment options and nice crew."
缺點： "Food made my partner nauseous."
優點： "It was all good. Really no complaints."
優點： "Very happy with flight. I haven't been disappointed with Korean Air, which I have chosen a couple times for my business trips to Thailland."
缺點： "Normally the food is very good. This time the chicken and rice had a lot of fat on the meat. Other than that there were no problems."
Excellent staff , helpfully agents...crew is efficient and food is good and plentiful servings , decent coach leg room. 777 remains 3-3-3 which is nice ....just entertainment choices are limited and not very interesting with limited movie or music choices
Same thing about the seats. Why can I select seats and then those choices not be honored?
Service is good and food is very nice.
There were about 20 people on the flight. It was like getting business-class service from the crew.
優點： "At least it was delayed so we could make it to SFO."
缺點： "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
優點： "Was able to get to get to Narita Airport."
缺點： "Okay and not any issues."
缺點： "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
缺點： "Crew was not very helpful"
缺點： "Flight delays are always disappointing."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
缺點： "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Very smooth ticketing and boarding on Tokyo to Manila."
缺點： "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
缺點： "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
缺點： "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
優點： "On time Cleanliness"
缺點： "The food for people with special needs is horrible Most of the staff has poor communication in English on international flights"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
缺點： "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Economy seating the best in the business."
缺點： "Old movies"
優點： "Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!"
優點： "Once again the service from the flight attendants was perfect."
優點： "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
優點： "Food, entertainment options, friendly staff"
缺點： "Beverage size could be more"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "I really loved JAL customer service at checking counter. So friendly and great customer service I received."
優點： "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
缺點： "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
優點： "Everything was perfect - crew, food, service, comfort, entertainment."
優點： "Food was great, plenty of room, lots of movies"
缺點： "Sorry, my seat really uncomfortable..."
優點： "Seat was very comfortable and had many games and movies to keep me preoccupied during the flight."
缺點： "I didn't like that the crew at check-in and the crew on the plane told me different things. The crew at check-in told me I could keep my purse with me, and the crew on the airline told me I had to put it overhead. Please be consistent! Flying is very stressful for me, and I want the staff to make it as stress-free as possible. As for boarding, I wasn't allowed into the gate until an hour before. What really bothered me was that they had already let some people into the gate and shut some other people out. Either let people in or don't. Don't follow the rules halfway because then they won't mean anything. I was very shocked by this and have never experienced this at any airline before. All I wanted to do was sit down and relax at the gate before boarding. If this ever happened to me again, I would not fly with the same airlines. To think that this was a JAL flight, with such a high reputation of customer service, makes me even more wary of booking a flight with JAL. I didn't appreciate being treated that way, and I will not tolerate it if it happens again."
優點： "The most polite and attentative flight attendants and great food options."
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
優點： "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
缺點： "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
缺點： "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
優點： "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
缺點： "Long, long flight, not much leg room."
Singapore air ticket, first flight on Singapore, connection on Scoot. Could not get boarding pass for Scoot flight at checking though booking was the same ticket and Scoot flight had SQ flight number. Transfer desk near arrival gate would not issue Scoot boarding pass. Only in terminal 1. Transfer desk in D gates was closed. Had to go to the beginning of C terminal to get boarding pass. Between bad directions and distance I lost 35 minutes getting a boarding pass. Flight had started boarding when I finally was allowed in the gate. Bussed onto the tarmac, not ideal but manageable.
Food was tired and tasteless. In past, pre COVID, out of Singapore, in-flight food was fresh and tasty.
I felt there were rules for some and different ones for others in the same class which I felt was unfair even though it didn’t necessarily affect me.Water (especially) and snacks needed to be brought round more often especially for people that don’t sleep. I found all the staff really pleasant.
The food could of been much much better. The seating was ok for economy.. I wanted to upgrade but 900.00 for premium is RIDICULOUS
Food was horrible. Flt too crowded. Dirty bathrooms.
Got me to the destination, long delayed.
Airplane flight is good,nice and clean
The travel experience was good. Looking forward traveling again with Singapore Airlines.
serving food w.ith heavy air tubulance is not advisable especially with hot drinks. Late serving may irritate some passengers but food can wait and safety of the crew is more important..
Have to stand 1 + hours to board, very crowded gate
The staff and service of SIngapore Airlines is hard to beat. They are excellent. If they could only figure out their call center fiasco it would be a top airline. Attempting to call SQ is like trying to talk to the dead.
優點： "The whole Business experience on SQ"
缺點： "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
優點： "Clean cabin and good service"
缺點： "Not every body is doing extra miles to make customer happy"
優點： "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
優點： "They were very generous with food and drinks. It was a pleasant flight."
缺點： "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
優點： "I always like Singapore Airlines. They should continue to be the best."
缺點： "Some flexibility to select food choices even if we book the flight in short notice."
優點： "Crew, food, time all great."
缺點： "WiFi did not work. Flight data unavailable."
優點： "Food, Entertainment."
缺點： "Harder than usually landing"
優點： "Crew was attentive."
缺點： "The entertainment was rather limited."
優點： "crew were very friendly and helpful. flight was one of the best i’ve had"
缺點： "boarding at sydney was very confusing"
缺點： "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
優點： "Cabin crew were great"
缺點： "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
缺點： "For better leg room in business class go for the bulkhead seats"
優點： "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
缺點： "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
優點： "smooth boarding process excellent enterntainment offered food is also quite good"
缺點： "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
優點： "excellent - comfy plane, great service, excellent stuff."
優點： "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
缺點： "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
優點： "They treated you like you were important and really took care of my every need"
缺點： "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
缺點： "Cabin little bit cold"
優點： "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
缺點： "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
優點： "Clockwork prompt"
優點： "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
缺點： "Absolutely no complaints"
優點： "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
缺點： "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
缺點： "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
優點： "Very attentive and super awesome crew."
優點： "Spacious economy class seating and great service"
優點： "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
優點： "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
缺點： "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
優點： "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
缺點： "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
優點： "The crew on this flight we amazing had a great flight Thank You"
優點： "I liked there was entertainment"
缺點： "It was an old tired plane"
缺點： "All good"
優點： "Prem econ very good. Crew very friendly."
優點： "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
缺點： "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
優點： "Crew is big on service and being true professionals. Always smiling and being attentive"
缺點： "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
優點： "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
優點： "Attendants are always nice, flight is always smooth."
優點： "No entertainment on the plane and plane was very small..."
缺點： "Explain flight situations better.."
優點： "Crew was very friendly and took good care of the passengers"
缺點： "Better space. Better service. Terrible directions"
優點： "Flight was smooth and short"
缺點： "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
缺點： "Always seem to be delayed"
優點： "The flight was safe and efficient."
缺點： "The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about."
優點： "Almost 3 hours of delayed"
優點： "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
缺點： "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
缺點： "The coffee could’ve tasted better."
缺點： "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
優點： "Entertaining crew"
缺點： "On time arrival (we were late)."
優點： "All was good"
缺點： "All was good"
優點： "Departed on time. Very courteous crew."
缺點： "staff wasn't very friendly"
缺點： "Very uncomfortable seating"
缺點： "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
優點： "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
優點： "Nice flight attendants"
優點： "Great service by crew!"
缺點： "Took too long to get on board."
缺點： "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
優點： "The seats."
缺點： "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
優點： "Quick service, good information."
缺點： "Not applicable, it was a good flight."
優點： "Great service."
缺點： "No power outlets. No WiFi. Limited movie selection."
優點： "They were comprehensive and tried to move fast"
缺點： "Delayed flight because they didn’t had the crew ready"
優點： "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
缺點： "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
缺點： "The vegan meal was not good"
優點： "1. Great movie selection 2. Healthy food option 3. Craft beer was appreciated 4. Friendly crew"
缺點： "1. Wifi didn't work"
優點： "Special staff great pilots snacks free movies safety"
缺點： "Everything was great"
缺點： "Sat on the plane on the tarmac for over an hour in the cold..."
優點： "Arriving to the destination"
優點： "Flight attendants were super."
缺點： "Delta is just another cattle car"
優點： "very short flight, flight was comfortable"
缺點： "Plane was small so carry on space was at a premium, but everything fit"
優點： "It's Delta so I got miles"
缺點： "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in. Look for a flight with first class or a bigger plane, they have them"
優點： "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
缺點： "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
優點： "Nothing I can think"
缺點： "The seats selection"
缺點： "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
缺點： "The flight was delayed an hour and a half."
優點： "Nice crew. Clean cabin."
缺點： "My outlet didn't work and it made it impossible to make the most of the internet I purchased."
缺點： "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
優點： "The infotainment screen on back of headrests."
優點： "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
缺點： "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
優點： "Crew ok. Not much information given."
缺點： "Bad weather. Bumpy. Low visibility. I can understand. I am a diabetic. Held for hours. No opportunity to purchase food. Two days to travel to CIU from Detroit, then flights cancelled. Rented a car to get home."
優點： "On line customer service was very courteous and helpful."
缺點： "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
優點： "Airplane was good, boarding was fast."
缺點： "Did not have the fruit and cheese plate."
優點： "Crew was great."
缺點： "Plane was terrible. Not paying Delta prices to fly in a Spirit plane"
缺點： "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
優點： "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Very slow boarding and a huge arrival delay resulted in many missed connecting flights. Luckily we were not one of those. Barely made it to our transfer.
Better food more confortable seats.
優點： "Staff were polite"
缺點： "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
優點： "The plane size & comfort was excellent. The staff were very friendly"
缺點： "Klm is the best, even on a 40min they served small breakfast."
缺點： "Information on arrival time was not correct"
優點： "Nice attention and good food. Plane and seats are confortable"
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Lovely crew, very helpful"
優點： "Best airline in the business quick efficient and outstanding service What else can you say"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Boarding agent extra effort to improve my seating!"
缺點： "Food amount less than expected."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "The staff tried to help me when it was evident we would not arrive on time"
缺點： "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "Crew was great, very nice"
缺點： "Not enough legroom"
缺點： "Food had only vegetarian choices. No charging place and ambiance was noisy"
優點： "Arrived early!"
缺點： "Boarding seemed disorganized."
缺點： "Flight departed 35 minutes late"
缺點： "We did not get two of baggage at the destination."
優點： "Nothing really"
缺點： "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
優點： "Overall everything was ok."
缺點： "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
優點： "Service, technology"
缺點： "Could not print by boarding card and was not allowed to board in Amsterdam"
優點： "Friendly staff, good service and on time departure/arrival."
優點： "Comfortable seats. Warm plane with happy staff."
缺點： "Maybe a second sandwich option for food, not everyone likes cheese."
優點： "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
缺點： "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
優點： "Airlines issue"
缺點： "Profiling certain customers"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
優點： "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
缺點： "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
缺點： "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
缺點： "OLD OLD plane with hard seats and tiny screens"
優點： "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
缺點： "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
缺點： "Long stop over at Schiphol. Too Long!!!!"
缺點： "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
缺點： "Terrible service in flight and customer service wise .. app functionality was below"
缺點： "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
優點： "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
缺點： "Nothing to improve"
優點： "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
缺點： "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
優點： "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
缺點： "lack of meal options"
優點： "Overall very nice flight, even comes with free drink and snack"