優點： "Muslim food"
優點： "The crew tried to be helpful but were equally frustrated with the ground crew."
缺點： "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
優點： "Staff were professional and polite."
缺點： "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
優點： "Excellent crew, good food & movie selection."
缺點： "I congratulate the KLM crew!"
優點： "Great crew, comfortable seating with enough leg room."
缺點： "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
缺點： "1. In Flight Entertainment 2. Controlled In Flight Temperature"
優點： "Service is awesome. Food is great."
缺點： "People with short connection are affected by the 15 to 25 minutes delay."
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
優點： "KLM staff is great"
優點： "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Amazing crew"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
缺點： "Boarding could be better"
優點： "The crew was really friendly."
缺點： "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
缺點： "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
優點： "Friendly staff"
缺點： "Leg room"
優點： "The service"
缺點： "The seats"
優點： "Crew was excellent -kind nice and very attentive"
缺點： "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
優點： "Flying with KLM is a pleasure"
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "Everything was clean and well organized."
缺點： "The flight was delayed 1 1/2 hours."
優點： "Good flight, very attentive crew."
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."
優點： "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
缺點： "No complaints about anything."
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
優點： "Everything excellent. Comfortable seats in business."
優點： "The crew were hardworking, responsive, conscientious and friendly"
缺點： "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
優點： "Nice flight, nice crew, and a nice experience."
優點： "Good Experience"
缺點： "Nothing much"
優點： "Flight crew; legroom even in cheap seats."
缺點： "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
優點： "Very friendly staff"
優點： "Very friendly and helpful personnel."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
缺點： "Not much to comment on here."
缺點： "OLD plane without comfort or entertainment"
優點： "Everything. Staff incredible."
優點： "Timing & efficiency. Good food though only a sandwich."
缺點： "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
優點： "The staff and crew"
優點： "Food and staff were great"
缺點： "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
優點： "Same as above"
優點： "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
缺點： "Cabin noise and air conditioning too cold, didn't sleep well"
優點： "Short flight friendly crew"
缺點： "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
優點： "Average service and food quality"
缺點： "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."
優點： "Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable."
缺點： "Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less."
優點： "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
缺點： "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."
優點： "Crew was excellent explaining about the (short) delay."
優點： "The pilot kept us well informed after boarding of delays, etc."
缺點： "Boarding process was chaotic with no concern for social distancing. Speaker system in gate area was so distorted it was very difficult to understand the gate attendants announcements. Cabin attendant acted as if he were bored and would rather be home in bed; he gave no acknowledgement or greeting to passengers upon boarding."
缺點： "More legroom and monitors in the seat back like Jetblue."
優點： "Smooth ight"
缺點： "Need to add cabin service"
優點： "The seats were comfortable, the crew was nice, and good movie selection"
缺點： "Vegetarian option for food"
優點： "The crew was very nice and accommodating. Snacks, meals and drinks were provided, as well as onboard entertainment and plugins."
缺點： "Nothing. Great trip!"
優點： "Crew was efficient and pleasant making for a good experience."
優點： "Crew was nice, entertainment was good"
缺點： "Food was mediocre"
優點： "The crew were nice and accommodating."
缺點： "The seat was not comfortable, my back was hurting from a very short 2hr flight."
優點： "Landing while raining the pilots did a great job"
缺點： "faster boarding, going out of the plane, the internet on plane was included but didn’t work"
優點： "Even on a full flight, there was enough overhead storage"
缺點： "Pretzels were lame"
缺點： "I would blame this on myself but had a second incident with CheapoAir. The date was wrong and neither cheapoAir NOR AA would help me to fix it without extravagant fees. Ended up eating the ticket."
優點： "The air hostess didn’t smile while offering cookies, but she wasn’t rude. She later asked my fellow passenger to move to another window seat and I had the comfort of 2 seats."
優點： "There was one friendly crew member from PVR to ORD. The rest seemed like they did t want to be there and certainly not serve us food or drinks. The attendant from ORD to AZO was great!"
缺點： "Two hour delay to depart and an hour to wait on the tarmac for a disabled vehicle to leave the gate. Several people missed their flights."
優點： "On time"
缺點： "Tiny seats, no snack or napkin with the drink. Noise in back."
優點： "Flight attendant did not speak French"
缺點： "Wifi barely worked, not worth the money"
缺點： "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
缺點： "There were no inflight entertainment. This is the only international flight I have ever taken that didn’t have any. For an 8+ hour flight, it’s ridiculous not to. The food was also worse than typical airline food."
優點： "Regular updates from captain. I was very satisfied!"
缺點： "Little leg room."
優點： "Several of the flight attendants were rude and obviously dislike their jobs. I had family scattered throughout the plane and we all had the same impression"
優點： "The fare rate. The boarding crew were good. The onboard crew were not too friendly. No smiles."
缺點： "The seats seem to be tight. I’m only 120kbs and 5’ and yet I’m having a hard time squeezing into my seat. The food was ok. Entertainment is a big zero. The plane is okd style."
優點： "Food - What can I say about pretzels except "Okay"?!"
缺點： "Confusing in LAX as to where to go for the flight"
優點： "The in flight experience and entrrntainment was great."
缺點： "The preboarding process by American Airlines was really bad. My passport was looked at 6 times before I boarded. This is after going though passport control by Spain officials at the airport. AA has people waving you down the aisle looking at your passport and sending you to then Verify my boarding pass and that I had documents ok to travel, they told me I did and still sent me over to a security person who asked more questions than the immigration officials in the US, he then sent me to the counter to get my passport scanned ( not sure what that meant), after waiting 10 minutes of waiting the counter clerk asked me what I needed and I told her I was sent there, it was evident there was no reason for me to be there and she printed my boarding pass, which I didn’t need since I had a mobile pass. Then when boarding the aee two people asking a bunch of questions about people having control of their items and looking at your documents which the person who scans to board does again...really very inefficient and slow, it sure it is really helping with safety. Could be done smoother, faster and a lot less people."
缺點： "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
優點： "Flight was routine except that I was astonished and pleased that the movie was “Love Simon”. Thank you American for maybe helping to change some attitudes in the center of the country."
缺點： "The food is still laden with gluten. The only gluten-free option was peanuts."
缺點： "The plane was so hot, by the time we landed everyone was literally dripping from sweat. It was so uncomfortable that it was cooler outside of the plane even though it was 83 degrees when we landed."
缺點： "Legroom was a bit cramped for a tall person"
優點： "The flight left Tallahassee and arrived in Charlotte on time. Better yet, I received an upgrade to first class. The flight attendant was attentive and the pilot wasn't too verbose."
缺點： "There were no cookies among the offered snacks!"
缺點： "I had to run to make it to my connection because the flight was an hour and a half late."
缺點： "The flight was five hours late leaving Phoenix due to not having a crew"
優點： "Excellent flight crew, attentive and polite."
缺點： "Fellow passengers didn’t feel there was adequate space, causing issues with armrests."
缺點： "I loved everything"
缺點： "We waited for 3 hours inside the plane on taxi then had to get off for an hour because of traffic delays."
優點： "Friendly and helpful crew"
缺點： "The flight was cancelled. I didn't receive a refund or free hotel accommodations. I've been on flights in Africa where free hotel accommodations were standard for a layover over 3 hours. A little embarrassing that an airline in America can't afford a hotel for people stranded in a city overnight."
優點： "Flight departed and arrived on time. Seats had power jacks."
缺點： "Could not understand pilot communications. First class flight attendant Jill did nothing special to deserve recognition. No wifi on board."
優點： "Good Crew"
缺點： "Flights are chronically late - over 1 hour coming and going."
優點： "Boarding was good, Good flight , good service , plane was small for the distance with limited space for movement ,"
優點： "Quick boarding and on time departure"
優點： "Service was very efficient and responsive. I was lucky to have an empty seat next to me!"
缺點： "Hate, hate, hate not having individual monitors for entertainment....especially considering that it's an international flight."
優點： "Ontime working airplane with good crew"
缺點： "Setting is crowed especially when person in front reclins entertainment does not support many android and no kindle device"
優點： "Friendly staff"
缺點： "They lost my luggage and that was horrible but they delivered it to my hotel which was nice."
優點： "The flight was on time and comfortable"
缺點： "That I paid for luggage when most people waited until they were told while boarding so they checked the baggage for free even though it was obviously too large. Maybe it should be checked closer when checking in before going through security."
優點： "Much more legroom on this flight, even though it was a smaller aircraft."
缺點： "Gate agent seemed a bit overwhelmed. Helpful, but not overly friendly. In stark contrast to my earlier flight from Charlotte to Memphis, where the gentleman was extremely pleasant and cheerful."
缺點： "Flight was late arriving to Atl flight was late arriving to Chicago made me miss my connection to FNT American rebooked (after they told me they hold plane I ran through 5 concourses to get there n American still left me and several other passengers) through United late flight to FNT a 4 hr lay-over turned into 6hrs 2 plane changes cause of mechanical issues n had to run 2 concourses over still was late leaving and arriving to FNT...."
優點： "Everything overall"
優點： "So there was a lot of turbulence because of storms and we ended up in a holding pattern over the airport and then stuck on the tarmac when we landed. The captain and crew were very professional, offering us all the information available and explain current plans. It wasn't the best flight ever but the people handled it professionally and clearly."
優點： "The fact I made the flight"
缺點： "Nearly missing the flight that my luggage did not arrive with me that I had to go back to airport 6 hours later to get it!!!!!"
缺點： "The exit row seats were very confining g..way to narrow due to type of seat used..had the tray in the arm"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Nowaday, United airline is nothing good but transportation."
缺點： "Flight attendants are old and seem like they don't happy with their job."
優點： "Fine, perfectly adequate for a tiny plane on a short flight."
缺點： "There are so many airlines in the world that refresh their fleets. This was like a trip back in time to airlines of the 1980s."
優點： "love when they turn off the lights"
缺點： "annoying late notifications of gate changes"
優點： "Seat was nice"
缺點： "Was not asked for my ID on check in, Cold on plane, was not offered snacks, steward was chomping on his gum annoying...no in flight food offered, speaker system was loud and hard to hear"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "The flight was delayed due to weather at Newark. But when the weatther turned good, there was no Gate Agent from United for nearly one hour. Finally a captain who was flying home cold not take it and finally went from one gate to another hoping to find a GA."
優點： "Polaris Club in Houston is great"
缺點： "food quality on plan was soso seat back entertainment is cumbersome to navigate"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Until they can make the chair recline backwards a little more (which, space issues may never allow for and I acknowledge this), and give food a bit more substantial then it won’t be 5 stars. However, exceptional stewartess and captains with humor made this 14 hour flight bearable."
缺點： "One and a half hour delay to get in the plane then we were told to sit on the tarmac for another hour. Pilots had no sense of urgency tying to make up any of the time. Flight attendant was extremely rude and condescending."
缺點： "Every thing"
優點： "Flight landed on time and landed over 20 minutes early!! Great job! Love the direct flight from Denver to Pittsburgh!"
缺點： "Seat was way too small"
優點： "fast take off and good service."
優點： "Crew was polite"
缺點： "I guess San Francisco ATC (Air Traffic Control) decided the plane couldn’t leave San Fran until way past our take off time. Then it takes two plus hours to get the plane here unload and refuel and rest. So I missed my connecting flight to Redding. Which meant I had to fly to Sacramento. Then I had a pleasant 3 hour drive on I-5 (can you sense my sarcasm?!) didn’t reach my destination until 5 in the FREAKING morning. Around 8 HOURS LATE TO MY DESTINATION"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "Reputation of United makes you expect bad service"
缺點： "Didn't make the flight"
缺點： "I would like to have a response from United Airline , my email address is pamm. strickland @ gmail.com"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Gate agent"
缺點： "Flight was delayed 4 hours. Missed my connector."
優點： "Direct flight - nothing else"
缺點： "This flight is never on time"
優點： "Flight crew were very helpful."
缺點： "too many people on flights."
缺點： "Staff was rude and not helpful at all. Delayed over 3 hours waiting on crew coming in on another plane. Short staffed."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "I like the services and tv options."
缺點： "I did Not like the leg room. I upgraded and got an exit row but the seat backs would not adjust. I payed for the leg room but then had to sit leaning forward. Very uncomfortable flight."
優點： "The flight attendant was willing to give me 2 bags of pretzels for the two hour delay...that was nice"
缺點： "The two hour delay caused by overloading the plane with cargo and not fixing the sink in one of the coach restrooms caused dozens to miss their flights and my 9 dollar train ride home turned into a 65 dollar cab fare."
優點： "Movies on personal device"
優點： "They boarded us knowing there was a mechanical issue so we satin the plane for two hours before moving. They also did not have the courtesy to inform us what was happening. DO NOT FLY UNITED AIRLINES."
缺點： "After leaving two hours late and having them force us to sit on the plane rather than in the airpoet, they did not offer a free snack or drink or even apologize. Then when we landed we sat on the runway for another full hour and the pilots didn't come on EVEN ONCE to tell us what we were waiting for. We are human beings, not cattle, and we paid good money for this service; yet we are treated like less than human and simply fleshy cargo. DO NOT FLY UNITED AIRLINES."
缺點： "Read above comments that were meant for the Denver to Houston flight!!!"
缺點： "Power outlets didn't work"
優點： "Good crew"
優點： "The staff was very helpful. When overhead storage was full, bags were checked at no additional cost."
缺點： "Had trouble with the highly advertised entertainment. On the trip from Rapid to Chicago, the entertainment wouldn't work. I was fairly comfortable in my aisle seat, but think it I had to be in a center of window seat, I would have been very uncomfortable."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I liked that I actually got there"
缺點： "Where do I begin? From the delayed departure to the rude attitide of the flight attendants, to being stuck on the ground in SFO waiting for a gate to pull up to for an hour, this was a logistical nightmare. What should have been an hour flight turned into 3 or 4. Never again. I'll stick to JetBlue"
優點： "On time and friendly to Portland as always."
缺點： "Where do I begin with this experience, It all starts with a 200 dollar fee for surfboards. Highest of any airline I've ever seen. And ended with delays on every leg of the flight (all Maintnence issues ) and lost boards in Texas. Do not fly this airline, they are the worst"
優點： "I love that you can fly direct to Pasco now. For years, one had to fly to Seattle and catch a puddle jumper. You're only in the air for about an hour and a half and Pasco has been slowly upgrading their airport. I love how easy it is to visit my family in the Tri-city area now."
缺點： "My flight from Santa Barbara to SFO was delayed, causing me to miss my connection. After sitting in the Santa Barbara airport until 11pm, I was rebooked and sent home."
優點： "The seating was very good. We "accidentally" were issued seats in bulkhead which gave us plenty of unexpected leg room. Thank you!"
缺點： "My first flight from SEA was delayed an hour. MULTIPLES passengers missed their connecting flights even though the attendants at the counter claimed we would only be 5 minutes late into our gate and they were WRONG, so people missed their connections because of them."
優點： "The flight attendant was cheerful."
缺點： "Logistics. Please figure out how to board a plane on time and have a gate available upon arrival. Neither of these happened for this flight."