每天清潔，並在 帕拉馬里博飛往 台北的機艙內安裝HEPA高效濾網
優點： "Lack of communication"
缺點： "Horrible customer service"
優點： "My flight was canceled and I don't know when or how much I will be refunded. The flight was canceled due to "maintenance" and they booked me on a new flight...for 16 hours later on the NEXT DAY. That was not acceptable for me and my travel companion since we have work today. There were no other flights and rental cars were scarce. I was able to book us tickets on a bus, and incurred costs for the bus tickets and the transportation to the bus stop. I want to be compensated for those costs AND refunded for the price of the ticket."
缺點： "Everything. There was also a lot of miscommunication about how my gate checked bag would be handled. Once I got back to Austin, my husband had to drive all the way out to the airport to retrieve my bag because they were not able to give it to me in Dallas. It was a huge inconvenience all around."
優點： "Punctuality, professionalism, and overall excellent customer service. Every personal i spoke with was very helpful and pleasant."
缺點： "There are too many good flight times with extensive layovers not enough non stop flights at reasonable times"
缺點： "It could have been cleaner. I wiped the arm rest with my disinfectant wipes and that arm rest was dirty! I wiped everything else around me. Not clean at all"
優點： "This crew was amazing"
優點： "The crew was friendly, check in and security went pretty quick. The plane was clean and the ride was safe and smoothly"
缺點： "The plane door got stuck and delayed us for a while. It cost $30 to check my bag. They gave me 2 cookies to eat on, one on each flight. Anything else was $10 bucks or so. Even a bag of chips would have been an upgrade. I miss the days when everything wasn’t an extra fee."
優點： "No flight. It was cancelled."
缺點： "Find a sooner alternate flight"
缺點： "2 hour delays on both flights of a round trip"
優點： "Entertainment system is ok"
缺點： "Not canceling our flight, delivering a plane out of a hangar on time and boarding with efficiency."
缺點： "There are no flights past 5pm making attempts to get to Lawton difficult of anything goes wrong with previous flights"
優點： "The crew was awesome, very attentive and helpful."
缺點： "The plain was very old meaning no screens, outlets, pretty much no entertainment what so ever."
優點： "Smooth flight !"
缺點： "Too tight for 6'3 male."
優點： "I took two connecting flights on American Airlines between Los Angeles and Lisbon period on the website American claims to have charging and or electrical ports in every row. There were none on either flight. To make matters worse, when my tablet and phone batteries both died before the end of the first flight, there was no inflight entertainment, other than 1 ridiculous thing available, on either flight. American has switched to BYOD for entertainment, but forgot to provide a way to charge our own devices. Incredibly stupid."
缺點： "On top of that, one of the flight attendants on the Philadelphia to Lisbon run was a hella snarky guy with a bad attitude all the way through. I would be surprised if I am the first person to complain about him."
缺點： "Seats in the plane not good, overall an old plane looks like."
缺點： "The delay"
優點： "They got us there quickly."
優點： "Excellent passenger service. PSA consistency performs as best of regionals."
優點： "Boarding was smooth and quick."
缺點： "Lost our baggage while on our honeymoon. We were told it would show up to our destination the following morning and we would receive a call upon its arrival. Baggage didn’t show up until three days later and we had to retrieve it at the airport. Was given incorrect information numerous times, also several of the customer service agents were very impolite and not helpful whatsoever. Not a great experience, will do my best to avoid flying AA in the future."
缺點： "I was stranded at the airport for hours until getting a last minute flight to Palm Springs which was 2 hours further from where I was originally headed and had to have my ride drive all the way down there to pick me up, not happy!"
缺點： "take off late 90 min.. almost lost connection in NY"
優點： "The crew was amazing - agreeing to work extra because it was Christmas eve and they wanted us all to get to our destinations for Christmas. They were very gracious and helpful."
缺點： "We were over an hour late to leave. I understand the reason for the delay because of weather. What I was disappointed in is that the delay was not announced until our actual scheduled time to leave. It meant people coming to pick me up didn't get the change information in a timely manner."
優點： "On time departure & arrival; helpful staff at check in & at the gate; plane was comfortable."
優點： "On time departure & arrival."
缺點： "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
優點： "Leg room between seats"
缺點： "Temperature in the aircraft was extremely cold and when I asked the stewardess for a blanket one asked the other if there was a spare blanket and very bluntly answered no. Only toilet in economy class was cloughed up and was not functional therefore a very disgraceful situation, they sent me to the other toilet in 1st class area and there I notice several blankets on empty seats after I was told there weren’t any spare blankets."
優點： "The boarding was done well"
缺點： "This was a 6 hour flight so American could at least have offered a better choice of in flight food purchases"
優點： "Perfect t"
優點： "The digital entertainment was off the chart. It kept me awake during the whole flight. A flight feels shorter when one becomes entertain instead of nodding off and on, which makes the flight feels longer than it really was."
缺點： "I am vegan. So I guess I am minority for now, but I hope some of the food in the futures also cater to those of us that don't eat any type of animal product. One only can hope!."
優點： "Flight was delayed. No food offered."
優點： "Departed and arrived on time. Friendly, efficient crew."
缺點： "Seats and aisles very tight."
優點： "Lost baggage"
缺點： "They have it arriving with me. But cannot locate it. Normally they would know where it was."
優點： "nothing horrible flight"
缺點： "This was almost a six hour flight there were no televisions available the flight was oversold and there were people on standby there was very little Lego room we were only offered snacks and drinks the crew was stressed we left late because we were instructed to check our carry-ons but that was not enforced until people were already on the plane getting on the plane and getting off the plane took a very long time there was very little leg room it was difficult to move around the plane because it was such a small plane the crew was very stressed out. I am very upset about this flight and will not fly with American ever again."
優點： "The entertainment and food on the flight were excellent and the crew were kind and attentive."
缺點： "The only thing I didn't like was that there wasn't much legroom in the economy section. Another problem - which is probably related to Heathrow airport and outside of the crew's control - was that the staff at the airport rushed us tremendously during boarding, saying that the flight would close half an hour in advance. I had never seen boarding close that early and it was very frustrating, because the boarding then took a very long time, since they searched us for no reason, and our flight ended up taking off 30 minutes late! As passengers, we felt very rushed, it seems, for no reason."
缺點： "Plane had no Per-seat entertainment system."
缺點： "Two hours late due to not having adequate equipment"
優點： "Boarding and service was nice"
缺點： "We were delayed an hour because the plan was in the hanger! Why? We were all there, didn't American know the plane should be at he gate! No escplanation as to why the plane was not there other than it was in the hanger! Airlines need to let the customers be flexible especially when are!"
缺點： "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
缺點： "Crew behaviour is ridiculous. She says I am not here for listening you, you have to listen to us only, otherwise we will call security"
優點： "The guy at the check in counter was awesome, even though his English wasn't great. He upgraded me to the exit row seats since my legs are long; usually you need to pay for this. The seats were huge and comfortable, though the arm rests didn't move, so you could stretch out (the flight wasn't that full)."
缺點： "One flight attendant was basically rude to everyone. She was so comically unfriendly that people on the plane were actually mocking her (for good reason). She refused to explain to us how the emergent slide worked. We asked because the visual instructions on the door were different from those in the seat back pamphlet. In fact, I still don't know which directions are the correct ones (they were contradictory)."
優點： "Appreciated the staff acommodated me with an aisle seat."
缺點： "Had worse return flight experience. The flight was supposed to depart at 10am. While everyone was boarded, we were told the airplane missing a part. All of us had to wait for 2 and half hours for the crew to tell us that the part was in London. Thus, the flight had to be canceled. Then we waited to pick up our luggages from 12:30pm to nearly 4pm in order to get transported to a 40- minute drive away Hotel. I was starving because I didn't have breakfast as I tried to catch my flight and no food was provided during the waiting time. Plus, the entire day was wasted. Oh well, at least we were provided accommodation for the overnight, 2:40am breakfast, 4am airport shuttle, and 8am flight to get to our destination next day."
優點： "This time the aircraft was relatively clean and new. I sort of trust the pilots."
缺點： "The space in Economy is not humane! And I am a slim 15 pd woman! Food is the cheapest. No headphones offered. Pathetic pillow. Service is minimal. All AA does is get you from A to B. Really doesn't care about the experience AT ALL."
優點： "Crew friendly and efficient."
缺點： "Flatbed width tight"
缺點： "The flight was incredibly delayed."
優點： "A runway at Phoenix was closed and we were told only once we were on board. There was a long delay in the aircraft at the dock and then another on the runway."
優點： "A short flight that was even shorter because we arrived early. Luggage arrived promptly at Baggage Claim, too. American has flights between Chicago and New York practically every hour, which is very convenient. They might as well have a shuttle. Gate staff and flight attendants friendly and helpful. Love the upgraded individual consoles for the entertainment."
缺點： "Not on time, no entertainment system, little space"
優點： "The site was easy to navigate"
優點： "Stewardesses tried to make up for disastrous management mistakes. One customer service rep was helpful when Kiosk refused to give me boarding pass or seat assignment or pay for baggage check--ALL USING MY AMERICAN AIRLINES ADVANTAGE MASTERCARD!"
缺點： "Change of airports from EWR-Oak to JFK/SFO after I had printed boarding passes. Got call from AA but when I picked up, no one was on the line. Equipment prob, they said. I think it was two half full planes and they screwed the EWR passengers. Manhattan was in gridlock because of UN session. I discovered change when I arrived to check luggage curbside at EWR. 3 hours of stop and go traffic to get there. See other box re kiosk problems. Boarding pass didn't have my TSA FTN so had to go back. Could not check luggage curbside. Got seat in last row when I noticed boarding pass had no seat assignment. They lost my luggage at SFO. There's more, but..."
每天清潔，並在 帕拉馬里博飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 帕拉馬里博飛往 台北的機上會提供口罩
從 帕拉馬里博飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 帕拉馬里博飛往 台北的彈性機票