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優點： "At least it was delayed so we could make it to SFO."
缺點： "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
缺點： "Breakfast could have been better"
優點： "Everything was amazing! Crew was helpful, thoughtful and kind."
缺點： "Nothing. It was great. Strongly recommend."
優點： "Professional and friendly crew"
缺點： "Food quality from Jakarta is bad"
優點： "The crew always smiles and very accomodating."
缺點： "The main course could have been better or improve. I wasn’t satisfied with the taste."
優點： "Boarding very efficient."
優點： "The crews were very kind and helpful."
優點： "very good"
優點： "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
優點： "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
優點： "Two choices of meal and friendlier staff. Props to JAL."
優點： "Never problems with JAL"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The staff are really nice helpful and respectful."
缺點： "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
優點： "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
優點： "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
優點： "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
缺點： "Not applicable"
缺點： "very poor communication of information"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
缺點： "Cancelled flight"
優點： "The food"
缺點： "My 12 hrs layover in Japan."
優點： "Flight crew was amazing. Respect for people at a level I haven’t seen on domestic US airlines. Seat configuration of 2-4-2 in economy was great. Food and entertainment was really good. Flight arrived on time with no issues."
缺點： "That the level of service on other airlines isn’t at this level. Don’t go to AA looking for a good example."
優點： "服務 電影 雪糕"
缺點： "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
優點： "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
缺點： "The seats on the 787 were much more crowded than on the 767."
優點： "Flight time was not bad, not too long"
缺點： "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
優點： "Was spacious due to flight being in the middle of the week and tasty food."
缺點： "Wish there were food. Was hungry after long flight."
缺點： "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
優點： "Excellent and original Japanese meals"
缺點： "BA flight with poorer screens and food than JAL"
缺點： "I wasn't able to pre-select my seat."
優點： "Excellent entertainment and the crews attention made me fell welcomed."
優點： "Excellent food. Lots of food, drinks. Comfortable plane."
優點： "Service and staff was good"
缺點： "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
優點： "Customer service was really good"
缺點： "The food always makes it hard to eat anything the next day."
優點： "The crew will treat you with respect even if you fly with economy class like myself Superb food Great movie selections Cheap wi-fi"
缺點： "I cannot find one thing I did not like"
優點： "Very comfortable plane, even full. Polite crew."
優點： "The flight is on time,service is excellent."
優點： "I really loved JAL customer service at checking counter. So friendly and great customer service I received."
優點： "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
優點： "Food was pretty good."
缺點： "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
優點： "JAL ' service is nice."
缺點： "I didn't like MSG in food."
優點： "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
優點： "Roominess of economy seats."
缺點： "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
優點： "Japan Airlines is very good. They have good service, safety, and customer care."
缺點： "Economy seats are a bit tight."
優點： "I didn't die"
缺點： "Plane was a bit old, headphone jack barely worked and the screen was scratched to hell"
優點： "Amazing service"
缺點： "Food was not enough and it was served after very long hours."
優點： "nothing much"
缺點： "One stop would have been better"
優點： "Food, crew , entertainment are excellent."
缺點： "The boarding is a little longer than normal"
缺點： "Great flight back to the UK, flight crew were very pleasant and attentive."
缺點： "This crew was much better. Smiling, happy and helping."
優點： "The crew were awesome"
缺點： "The film choice was poor"
優點： "All services are simply best."
缺點： "If you can add more Indian food, that will be better."
缺點： "Food on the menu was not available. Some of us did not get lunch and were being offered bread. Some flight attendants were impatient with pax and unwilling to help especially with regards to Wifi on board , others were impolite"
優點： "Crew was very good and helped whenever it was needed"
優點： "The seats were spacious and comfortable. Ample room for the long flight."
缺點： "Desert option: warm cookies"
優點： "Crew was great."
缺點： "There is for a 4 hours flight just a small snack - just like a local flight. Then there is no bedding at all, just a blanket. Very poor for a F-class ticket."
缺點： "More help for missing the flight."
缺點： "Flight was delayed for more than an hour. No courtesy to inform passengers. The boarding took place and all passengers were crammed into the departure lounge with no place to sit for more than an hour!"
優點： "Great crew, good legroom and comfortable seat"
優點： "Not really Seat cushion hard ."
缺點： "Boarding disorganised..little management of the process"
缺點： "Flying on time"
優點： "Crew was amazing. There is always someone from emirates around to help."
缺點： "Little more room on a 14 1/2 hour flight would be nice"
優點： "The boarding was fast and efficiently carried out, considering there were hundreds of passengers"
缺點： "The fact that we were delayed for a variety of reasons and sat in the plane for 2 hours before taking off. That was difficult for everyone."
缺點： "The boarding process needs improvement. The crew should be more friendly. And, there needs to be more movies and TV shows."
優點： "Good range of movies"
缺點： "Poor service by busy tired crew, no water offered. Food dry, old, not good taste. Had food poisoning"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Friendly cabin crew, new movies"
缺點： "Long wait after boarding before takeoff"
優點： "Everything was nice.."
優點： "The seats on the A380 are a bit larger and offer more leg room. The food is always good and the service is first class."
優點： "Staff were friendly. Aeroplane clean"
缺點： "Lack of space, I sat against the fuselage and moving around is very difficult. Taking my bag from under the seat is nearly impossible."
優點： "Good food friendly staff"
優點： "Landed safely"
缺點： "Screen didn’t always work"
優點： "Breakfast portions were too small, and choices were not great. Boarding procedures were a little chaotic due to small space, and ground staff was not very polite when ordering passengers to board."
優點： "Crew were helpful when man sitting in front reclined his seat & knocked a full glass of orange all over my legs & seat."
缺點： "Couldn't get boarding passes for all three flights when I checked in. Screaming kids."
缺點： "Airplane to late"
優點： "Really disappointed from EK staff they are very strict & applying hard rules ..employees without any sense specially station supervisor"
缺點： "Can’t decribe but EK now falling in business while other airlines will take adavantage of ek staff issues which I can’t decribe"
優點： "The flight"
優點： "Excellent all round.a"
優點： "Comfort level was below expected for Emirates today, because the flight was very packed. I didn’t get the ability to choose or change my seat while checking in online and checking in at the counter and was not able to change out of a middle seat. We also took off 1hr + after the original departure time."
缺點： "Not sure why I wasn’t able to change my seat during check-in, this is usually standard. Other than that, the flight was fine."
優點： "Attentive and very professional flight staff. Excellent food in Economy."
缺點： "Because the airline kept changing the gate numbers an this was my first time to fly alone. Plus I had to take a bus to a plane on the tarmac. I missed my flight. Tried to charge 600 for the same flight the next day. The people were rude an impolite at Dubai. It’s very expensive airport. Do Not Fly with United emerites at all. Terrible just terrible"
優點： "The in flight crew was friendly and helpful."
缺點： "The seat I have 41A is quite awkward, especially when 41B was a plus size person. The slanting profile of the wall also made it quite claustrophobic. But overall endurance."
優點： "The ground staff at Gatwick was friendly, helpful and efficient."
缺點： "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"
優點： "Nothing comfort level very low. Very poor service. Looks like how to make more money by robbing customers"
缺點： "Bought the ticket from internet after paying found baggage allowance only 20kg tried to contact airline additional 10 kg luggage price was more than the price of ticket. Seating was awfully I am 6'3" did not fit in middle seat requested several times for isle seat my legs were sticking out each time I have to get up to let pass the passengers and staff safety hazard. Have to pay additional 70 pounds sterling for under 3kg."
優點： "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
優點： "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
缺點： "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
優點： "Good everything"
優點： "A footrest would make the flight perfect."
缺點： "No footrest. Legs got tired. Felt like lifting them up."
優點： "Hard to fault Emirates business class flights, flight was comfortable and smooth and crew attentive"
缺點： "Would love Emirates to fly the A380 from Glasgow but know its not possible with our small runway, maybe worth investing in though as always a busy flight both segments"
優點： "Friendly service"
缺點： "Old plane with old seats."
優點： "Good leg room"
缺點： "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."
缺點： "they have changed how they serve drinks and food. they used to do that separately. now they club it together."
優點： "Seat was ok."
缺點： "Better food! Food sucked this time around"
優點： "Food and entertainment"
優點： "The customer service, the seats were comfortable and the food was great"
缺點： "Tv and food"
缺點： "Poor customer service"
優點： "All what you served !"
缺點： "Everything is okey !"
缺點： "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."
優點： "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
缺點： "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."
優點： "The flight and crew were excellent. Turkish Airlines business is always good."
缺點： "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."
優點： "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
缺點： "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
優點： "Entertainment and food are always reliably good on Turkish."
缺點： "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."
缺點： "Foot rests in economy - better ventilation options airflow"
優點： "We arrived in Athens eventually"
缺點： "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."
優點： "Good seats, great staff, good food, luggage service on time, excellent price!!"
優點： "check in..Gatwick S."
缺點： "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
優點： "As above"
優點： "The food and the entertainment"
缺點： "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."
優點： "good company"
優點： "Food and service in business class were splendid."
缺點： "Absolutely nothing"
優點： "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
優點： "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."
優點： "We were sat in the middle rows for this flight. But only flew for 50minutes so not a big problem"
優點： "The plane was too hot"
缺點： "Plane too hot"
優點： "Food is really decent in economy. Good portions and variety."
缺點： "Leg room seems tight compared to other airlines."
缺點： "A little late"
缺點： "The head phones are terrible."
缺點： "Flight delayed more then an hour without anyone knowing anything about it."
優點： "Crew and flight itself was great."
缺點： "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
優點： "the seats were more roomier than the flight to istanbul."
缺點： "One of the other passengers was being difficult and irritating on the flight."
缺點： "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"
缺點： "Same problem as the first segment (see above)"
優點： "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
缺點： "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."
優點： "The staff were very welcoming and the seats were very comfortable"
缺點： "Flight was a little delayed"
優點： "Nothing Really Nothing"
缺點： "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
優點： "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"
缺點： "Small seats in the economy class"
優點： "Screan for every passenger to play"
缺點： "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
優點： "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"
缺點： "Extra extra and private security passing from Istanbul airport"
優點： "Food was very good, and staff friendly and helpful. They had drinks and sandwiches/onigiri on offer at the galley areas entire trip, only did not come to offer them very often. Entertainment systems were great."
缺點： "Boarding was orderly but a bit long. In general very well managed."
優點： "Food was great."
缺點： "Long waits, poor communication, either too warm or too cold"
優點： "The food was SUPER DELICIOUS! The seats were comfortable, the movie selection is great, and the staff's care and commitment to customer happiness is unmatched!"
優點： "Airplane crew was amazingly friendly and helpful"
缺點： "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
缺點： "The flight was cancelled and I still didnt receice my refund."
優點： "Great food and on board service"
缺點： "I missed a bit more leg room to be able to sleep ok"
優點： "The seat was comfortable."
缺點： "The entertainment system was not working"
優點： "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
缺點： "Eight hours waiting for a connecting flight at Istanbul airport."
優點： "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
優點： "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
優點： "Information sharing by pilots and crew. Economy class leg room is good."
缺點： "All good up to the level"
缺點： "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
優點： "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
優點： "KLM STAFF WERE VERY PROFESSIONAL"
缺點： "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
優點： "Excellent crew, good food & movie selection."
優點： "economy plus seats were nice, great movie selection, especially international movies"
缺點： "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
缺點： "KLM crew exceed our expectations"
缺點： "Too hot inside the aircraft"
優點： "Good beverage service."
缺點： "Over an hour delayj for departure."
缺點： "There was no wifi on flight"
優點： "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
缺點： "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "the crew was nice"
缺點： "Seat confort on long flights, leg rooms,"
優點： "The flight arrived a few minutes early."
缺點： "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
優點： "The crew were amazing and the flight was very smooth."
缺點： "Keep up the good work"
缺點： "lost baggage"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
缺點： "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
優點： "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
缺點： "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
缺點： "Very slow service at checkin, was not even available when I arrived at the airport"
優點： "Nice flight ...was comfortable travel ...good food.Thanks"
缺點： "No such things"
優點： "Comfort was better than on the previous Dash-8. Food was OK."
缺點： "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
優點： "Good entertainment options. Nice flight attendants"
缺點： "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
優點： "Great on board service from a very professional crew."
缺點： "Can't think of a thing."
缺點： "Flight was cancelled."
優點： "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
優點： "Able to fly direct to ansterdam"
缺點： "Have to lay over on the way back. More expensive than other airlines."
缺點： "Customer service"
優點： "Fast boarding"
缺點： "The entertainment system wasn’t working for the whole 10 hour flight."
優點： "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
缺點： "there was no lounge close to our departure gate"
優點： "The food was excelent"
缺點： "I have to pay to pay a little more confort"
優點： "Nice seats, comfortable."
缺點： "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
優點： "Thankful for coffee being served without charge. Not all airlines do that."
優點： "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
優點： "The crew service is impeccable. Ground services very friendly and professional."
缺點： "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
優點： "Eveything is well arranged"
缺點： "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
優點： "Crew was friendly, and the food was better than the usual KLM fare."
缺點： "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
優點： "Excellent service, excellent food."
優點： "Boarding was very efficient."
缺點： "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
缺點： "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
優點： "captain was great."
缺點： "I slept didn't have snack offered and no entertainment"
優點： "Flight was quick, professional, friendly."
優點： "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."