Cleanliness Help for boarding and sitting Food should have been better
Crew was good. Indian vegetarian meal was horrible.
Food options were limited and were not good portions
Food for Dinner was repeated in the next lunch too.
No pillows provided. Crew very friendly
Everything good accept food not good
My diabetes meal was the same on my earlier flight from Hyderabad to Singapore. The breast of chicken was 3-4 oz piece. It was difficult to cut it on the smaller pieces in the tray. Prefer pre-portioned chicken breast cubes. No need to make it a chore. I could manage to handle, but be considerate to seniors who might have limited mobility etc.
It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
The crew was very courteous and helpful, great experience!
Have to stand 1 + hours to board, very crowded gate
Excellent service, the food was delicious and the inflight entertainment full of options for varied taste.
優點： "Best in the world, as always."
缺點： "Time to renew the aircraft 777-300"
缺點： "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
缺點： "Better movie selection. Better organized boarding in Frankfurt"
缺點： "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
優點： "The service was excellent"
優點： "Flat bed is wide and comfortable. Cabin crew was excellent."
優點： "Very comfortable; excellent service"
優點： "Crew is attentive to our needs"
缺點： "Flat beds on second flight"
缺點： "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
優點： "I like all"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
優點： "lot of turbulence, uncomfortable ride"
缺點： "entertainment system was good"
優點： "Basics are covered. TV screen is big but otherwise nothing special."
缺點： "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
優點： "Great service and very very comfy"
優點： "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
缺點： "no problems"
缺點： "Cabin little bit cold"
優點： "Boarding was good and the flight time was shorter than expected."
缺點： "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
優點： "Excellent crew"
缺點： "My seat was very hard"
優點： "Seats more comfortable than premium economy, staff more helpful!"
缺點： "Food was ordinary"
優點： "All of services, food, Language, clean air even so beautiful ~~"
缺點： "So nice and beautiful wearing also food is very good"
優點： "Service by the crew was great"
缺點： "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
優點： "Crews were all nice, respectful and helpful!"
缺點： "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
優點： "Excellent crew services"
缺點： "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
優點： "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
優點： "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
缺點： "Food was very poor."
優點： "Loved the crew. Really helpful."
缺點： "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
優點： "Crew was very friendly and good service."
缺點： "Crew could have asked the passengers whether they need snacks in between."
缺點： "Old planes and screens."
缺點： "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
缺點： "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
優點： "Friendly and approachable"
優點： "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
缺點： "Can't think of anything:)"
缺點： "Aircraft was dated with old business class seats which are worn. Minimal options in movies to watch"
優點： "loved the hot towels and the entertainment provided"
優點： "Friendly quality staff, good aircraft."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "The crew in this sector is ALWAYS rude, and the food is substandard."
缺點： "Better attitude from the crew, food quality needs improvement (substantial) and cleanliness"
優點： "I like overall, food , entertainment, cleanliness and the amazing crew."
缺點： "I would fly again with emirates."
優點： "They were very supportive.. Thanks."
缺點： "The seats were so uncomfortable , the leg space was too small ."
優點： "The crew was really nice."
缺點： "The delay was very poorly handled. We had to go through security multiple times because delays would happen just before boarding and they’d change gates. Plus, meal vouchers were useless for us as Dubai airport is quite unfriendly to vegetarians. Never flying Emirates again."
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Professional behavior of staff and overall cleanliness."
優點： "Professional staff"
缺點： "Cramped hot flight. Paid white a bit more than other carriers, as I was under the impression that seating would be comfortable, the food great, and beverage service would be frequent"
優點： "Great flight"
缺點： "No problems"
缺點： "Beverage service was minimal even after requests"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Really disappointed from EK staff they are very strict & applying hard rules ..employees without any sense specially station supervisor"
缺點： "Can’t decribe but EK now falling in business while other airlines will take adavantage of ek staff issues which I can’t decribe"
缺點： "Seat was uncomfortable"
優點： "Usual overall great service."
缺點： "They were stingy with the beverages. No sodas until 2/3 way through the flight, and small, infrequent cups of water, all while running an “ad” telling me to stay hydrated."
優點： "Comfortable, great food"
缺點： "It was over booked No option to upgrade even though I had more than enough air miles"
缺點： "My one problem, which is not Emirates' problem, is the lady that sat behind me on my way to Dubai in October was unhappy if I reclined my seat at all. I didn't want to cause a problem, so I left it upright - later on, when I walked to the back, I saw her sleeping w/her seat reclined! That really was my only complaint, and like I say, that really has nothing to do w/Emirates."
優點： "We felt safe and the flight landed a bit early."
缺點： "Boarding was a nightmare, couldn’t hear zones being called, etc. assigned seats had us in the middle and basically so confined we couldn’t eat when they gave us food. Very uncomfortable. I had such a bad experience I got online and paid for isle seats for the return trip, and thought maybe that’s what they wanted all along ..,"
優點： "Everything was very good."
優點： "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
優點： "Price, comfort, ice, food and drinks"
缺點： "I just don’t like discomfort of others moving their seat back."
優點： "Very comfortable flight in A380"
缺點： "Boarding at Melbourne was late and somewhat shambolic. Flight attendants did their job but not with enthusiasm or friendliness. Emirates flight attendants seem to have lost some of their enthusiasm and friendliness."
優點： "Good service and on time departure and arrival."
缺點： "No seating accommodations for disable passengers. I am hemiplegic and had a middle seat that made it impossible to get out of the seat for bathroom break."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."
優點： "customercare was good. Thank you."
優點： "Beautiful, clean aircraft with multilingual staff-great entertainment choices"
缺點： "Nothing's ng"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Fast checkin with Online Checkin. Only had to go to baggage dropoff. Nice onboard service. Like the choice of good entertainment for such short flight. Several options to watch."
缺點： "Flight had some delay. One person on-ground very rude and totally out of line in the way to treat customers. Under no circumstance any airline employee should lecture a passenger about time schedules and such. I had read the rules online and was aware of the timings required if checking in online. I was surprised being accustomed to good service from this airline."
優點： "Good food and entertainment"
缺點： "Our flight from Boston to JFK in Ny was delayed an hour. We got to JFK and ran from the plane to the terminal and they had already closed the door but the plane was still there. They wouldn't let us on the flight and it ended up even being delayed for 30 minutes! We talked to JetBlue and they said they couldn't do anything for us so not only did we miss out on a day in Italy, we lost our a ton of money on all the things we booked for Tuesday. We also then had to get a hotel in ny and everything was booked so we almost had to sleep at the airport but luckily we found a place that had a last minute opening. Still was super expensive and no one helped with a "destressed rate". Now we have to wait until 10 again tonight to try to catch the plane to Milan because Emirates only has one flight a day. This has been the worst travel experience I have ever had."
優點： "Every thing looks perfect, but since Emirates want to go one step further, then they should cosider the feet rest"
缺點： "Seat selection is paid."
優點： "Attentitive staff, leg room, food, entertainment - all great"
缺點： "Still wish I could buy better wine during the flight from Economy. Would pay $100 a bottle for great wine. The wine in coach is undrinkable."
優點： "Overall was good"
缺點： "Didn't live up to expectations. Halfway through a 10 hour flight the entertainment system went down. It took a few times of calling the stewards to actually communicate the issue and inexplicably the system was never reset until 15 minutes before landing. I understand things happen but communication was lacking and slow."
優點： "Seats are a bit narrow,but enough room for legs."
優點： "The crew ere very attentive."
缺點： "Everything was great except that I find I have little taste for Turkish food. I as see this as my own failing, not the airline's."
優點： "All was good. Excellent price. Plenty of space. Crew was nice and helpful, as always with Turkish Airlines. The flight was on schedule."
缺點： "The food was basic, but I understand this, as we have the pandemics, and there is no opportunity for cooking."
優點： "All what you served !"
缺點： "Everything is okey !"
優點： "It was calm"
缺點： "Maybe in first class"
優點： "Departing on time"
優點： "The flight from Brussels to Istanbul was close to perfection as the plane was not full and I had 3 seat for myself... Crew attitude, professionalism and kindness"
缺點： "The flight from Istanbul to Kabul legs' Space and overall seat comfort Food Too many people onboard who cannot behave..."
優點： "I love the food and the movies"
缺點： "Same problem as the first segment (see above)"
優點： "I had a very good experience with Turkish Airllines! crew was very friendly and excellent."
優點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
缺點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
缺點： "Long lines and very slow"
優點： "On board catering and new planes are a plus"
優點： "Airplane crew was amazingly friendly and helpful"
缺點： "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
優點： "Great food and on board service"
缺點： "I missed a bit more leg room to be able to sleep ok"
優點： "Turkish Airlines always has decent food and entertainment."
缺點： "An hour late with no apologies. And seats are so small, the people sitting next to me were so large that I didn’t have enough room."
優點： "Being able to stretch out and get some real rest makes a huge difference for me when trying to cope with time zone change west coast to Europe. Overall great experience"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "Flight attendants need to be friendly ."
缺點： "Screen was not working to watch movies and only a sandwich was given as dinner. Also drinks choice was very limited"
優點： "Entertainment was excellent- choice of movies, music and ground cameras,"
缺點： "Food was average; no snacks or snack service which made for a long time between meals on a 12 hour flight. The flight purchased was from Venice to Houston with a connection in Istanbul. The required passport recheck and gate location at opposite ends of the terminal made this a mad dash to catch the flight. It was too little time for comfort."
優點： "Great experience for my first international flight."
優點： "Super friendly - and fantastic entertaiment!"
缺點： "Security and bags checks returning were awful about 4 between airport doors and airplane. Must be a way to clean the process up some."
優點： "The flight and crew were fine. The food and drinks are free, which I wish some US carriers would take note of and adopt."
缺點： "No heads-up that we couldn't take tablets / laptops on next flight to the USA."
優點： "thr aircraft is very good"
缺點： "the food !!"
優點： "Food and beverages, both choices and generosity of portions and quality, excellent. Entertainment made long trip very endurable."
缺點： "Rediculous chaotic check in at JFK. Standing in line an hour for a 40 minute delayed departure with virtually no communication from staff. As I had connection to make, was very unnerving."
優點： "The service in Boston is very bad, they are not helping me, they are wasting my time, I was in the air plane and they told me to pay 80$ so they could take the rest of the luggage. Or they won't take the bag. I use Turkish airline for many years with my family and friends, but now Iam going to ruin your reputation on social media Beacause your disrespect way of dealing with your costumer"
缺點： "Entertainment system was present, but not working. Short enough flight that we didn't need it, though"
優點： "Never again shame Missed connexion in Istanbul no service awful and lack of respect no more such a disaster no Thanx 3rd and last time"
缺點： "Their audio system is very bad."
優點： "I really like the food and the crew members. they all were very kind and nice to us."
優點： "I love the food, the airline crew was excellent. The entertainment was great as well."
缺點： "The checking crew from Jfk airport was mediocre."
優點： "the service"
缺點： "the entertainment"
缺點： "Flight attendant didn't instruct the passenger infront of me that during having food he have to upright his seat"
優點： "Plane was nice. Crew was very nice."
缺點： "The plane was blazing hot. The in flight entertainment system was down for half the flight."
缺點： "First let me tell you that when I booked a flight to Istanbul from Brussels, I booked, so I thought, the airport called Istanbul Ataturk with the initials of IST. What I got was SAW after I paid for a booking that said IST. Sabina Gokcen is one hour away further on the Asian side of Turkey. I did not want this airport! There was nothing I could do about this but bite the bullet & accept what I got since I was not allowed to have any corrections made after paying for this ticket. I am highly disappointed with Kayak. The first time you have disappointed me greatly!"
優點： "Getting off the plane, getting on the plane"
缺點： "The inhumane incarceration that was the overnight layover. I had no idea it would be so awful and regret having booked with Turkish Airlines"
優點： "Everyone was so sweet and they gave out eye masks which where super helpful. I was more comfortable on this flight then any other."
缺點： "It took a long time to board."
優點： "Entertainment (movies) always helpful to pass the time."
缺點： "Hot in the plane during and after boarding - no cool air. I have come to expect more from Turkish Airlines, and I hope they make sure they improve this aspect."
缺點： "The pilot aborted the landing at the last minute and flew to Another airport where we sat on the runway for an hour with no information. After an hour they said it was up to us if we wanted to stay at the airport or continue on to our original destination, with no information where our connecting flights would be. After continuing on to my origina airport, I was forced to buy a visa out of pocket and spend 6 hour waiting for information from the airline. Finally they shuttled me an hour and a half to the previous airport, being very rude the entire time and making me miss the reason I traveled to my destination in the first place."
缺點： "Canceled the outgoing flight"
優點： "Friendly people , correct timing , good prices"
缺點： "The chairs didn,t go well for sleeping And we had 12 hrs to do ."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "The service was amazing, always offering food, drinks, and other comforts."
優點： "The crew. The movies"
缺點： "Uncomfortable seating. Lack of ventilation at window seat. Some food mediocre."
優點： "I enjoyed receiving food on the flight with real silverware, a warm roll and friendly service. Having a choice of entertainment was also nice. Best of all, I like the fact that the airlines offers a guided tour of Istanbul in English during a layover there; I only wish I'd read that in the in-flight magazine before going off on my own to sightsee."
缺點： "I didn't like the multiple screenings to get on the plane, but suspect that was more a decision of the airport than the airlines. Being singled out for extra screening wasn't my favorite either!"
Flight attendants were helpful. Seats were quite uncomfortable
Love flying American.. gate agents and crew are awesome
Flight was on time but seat was very uncomfortable.
Flight delayed 1.5 hrs and plane was freezing
優點： "excellent service very happy with the crew"
缺點： "Better food"
缺點： "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
優點： "Flight attendants were great. Friendky,.; Had the holiday spirit!"
優點： "Very smooth boarding process. Made an announcement early that later groups would have issues with finding overhead space and asked for volunteers to check bags at the gate at no charge. Made things go very well without any delays."
缺點： "Nothing to improve. Very well run."
缺點： "It took only 20 minutes to fly there but 20 minutes waiting to get off the ground in 25 minutes to circle around Philadelphia before landing. Not good when they reduce the size of the seats to 17 inches most people shoulders are wider than that. No food service no snack no drink and just snarky empl"
缺點： "Everything. It was loud, cramped, the crew was late. The flight was really late. It was all bad."
優點： "The food and the movies!"
缺點： "The air on the plane was stale and I could barely breathe the entire flight. I feel sick and light headed after that one."
優點： "Overall clean and comfortable"
缺點： "A coffee or a snack"
優點： "Smooth ride and early arrival"
優點： "The flight crew was excellent"
缺點： "Nothing will be done about this but you still cram a lot of people in a small space and it’s even smaller when seats recline"
優點： "The helpful gate agents getting the assisted on board. The crew was friendly."
缺點： "The seats have no leg room. the person in front of me laid their seat back and I could not get out to use the restroom. The screen where my husband sat did not work."
優點： "Everything went smooth and fast"
優點： "Crew was friendly"
缺點： "Old plane, prezels are boring, it was cold during the flight"
優點： "Premium economy was excellent service, great food, and nice wide seats with legroom"
缺點： "Crowded, upcomfortable seats. Food for sale on plane all contains wheat, except potato chips. Other airline have a much broader selection of food."
缺點： "The male flight attendant was incredibly rude, kept hitting my arms with his body with zero apologies. No manners when taking food and drink orders. Did not seem like he liked his job and in a customer service atmosphere this was extremely disappointing."
優點： "When our flight was delayed in Denver the agent at the check in gate worked very hard to get our flight plans changed with as little impact as possible."
缺點： "We understand that delays happen but due to a delay on American Airlines we have lost our luggage and it doesn't seem likely it will be returned. We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."
優點： "Everyone was courteous and professional"
優點： "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
優點： "Flight crew very friendly."
缺點： "Everything was as expected. 1 star on entertainment as there was none. Would have liked to have been able to get 3 seats together without extra charges."
優點： "Food service was good."
優點： "Got us there"
缺點： "Cramped seating"
優點： "My flight to Frankfurt was a disaster. Delays at LGA caused me to miss the connection. Two very nice AA customer service phone staff attempted to help by booking me on a Lufthansa/United flight out of JFK that same evening. HOWEVER, I got to JFK only to discover I had NOT been ticketed. A lengthy call to AA resulted a a lame apology -“we don’t do that” they claimed, but the had previously! And had booked me, so what the heck was this??? I’m still fuming!"
缺點： "Lies! They rebooked me on a Lufthansa flight out of JFK and I got there only to discover “they had made a mistake.” Utter garbage excuses."
優點： "The crew was phenomenal!"
缺點： "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
優點： "Nothing. Cause it didn't happen"
缺點： "Mechanics issues. Plane never took off. Never made our connection. Had to get a new flight."
優點： "I was so happy I could check in online and boarding was a breeze. I actually got to sit by the window when my original seat was in the middle. So nice of the ladies to suggest it to me."
缺點： "No complaints"
優點： "Liked how good he crew was"
缺點： "How late the take off was and boarding and landing an hour later then expected"
缺點： "Massive delay. Waited over 4 hours to get on plane and more wait time on the tarmac. Unhappy flight attendants"
優點： "The flight had a delay of 4 hours in Philadelphia. I missed the appointment in Lisbon for which I was flying in the first place. Furthermore, I had purchased the ticket with the intent of flying with British Airways and found myself in a charter from American Airlines. I wish to be compensated for this mistake. Thank you"
優點： "finally made it to our destination"
缺點： "our flight was delayed 3 hours, they finally changed planes, and the one we took for a trans-Atlantic flight was cramped, poor service on the plane, all-in-all an uncomfortable flight - I've had much better on other carriers, and won't be likely to use American Airlines again :("
缺點： "No entertainment on board Wifi not working."
缺點： "Crew was not skilled or kind in dealing with others around me. Had the finesse of a frustrated 10 year old when asking other to check their bags."
優點： "Kind and attentive crew"
缺點： "Was a bit delayed"
優點： "The flight was fine"
缺點： "The airline personel (flight attendants, people at desk) seemed disorganized. When I hadn't been served a meal (apparently was overlooked as I was in a middle seat), it was almost impossible to get someone's attention, and then there was no acknowledgment or apology of the problem. Boarding was also disorganized; not as clear as it could be who was supposed to be getting on the plane when. Also leg room in coach is really cramped for a long-transatlantic flight."
缺點： "Missed flight, no help. Spent $500 for nothing."
優點： "The flight attendants were nice and the plane was on time."
缺點： "I tried to switch my flight to an earlier time. First, they charge $75 (Southwest is always free). Second, the gate agent charged me and let me board, but her boss came on the plane and pulled me off because I wasn't Executive Platinum status! The plane took off with an empty seat and I had to wait two more hours for the first flight. When I complained to AA about it, they sent me a $50 voucher. I don't plan on giving any business to AA for the rest of my life."
缺點： "The service was terrible, 4 hour traveling and not food."
優點： "The plane was clean, a/c worked well. Stewardesses offered food and drinks several times. Pilot repeatedly came over the intercom with updates on the flight."
缺點： "There was an annoying rattling noize coming from above my seat near the roof and wall."
優點： "This is the first American flight in the last five I've taken where it was not cancelled or extremely late so that's something to remark upon."
優點： "This was the roughest flight I have ever been on, it Was so awful I opted for greyhound going home also being made to check my carry on bag was not cool."
缺點： "The constant turbulence ,having to check carry on bag"
缺點： "Flight got csncelled."
優點： "Offered food."
缺點： "Communication from kayak/American Airlines was delayed, inaccurate and slow about the massive delay in the flight. Spent almost my whole day at the airport. Had to change my flight; the new one was also delayed by 2 hours."