The crew were great the food was just ok
優點： "The service vayama were trying to charge fees way over the normal fees for any adjustments"
缺點： "If they could of tried to be helpful when trying ro change dates"
優點： "Korean Airlines now definitely ranks on best airlines to travel internationally. Great legroom, good food, and a terrific cabin crew who was helpful and kind."
缺點： "No movies"
優點： "Korean Air is the best. Hands down."
缺點： "Movie selection was poor."
優點： "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
優點： "Not much"
缺點： "Crew could have been friendlier, food looked and tasted like slop. Passengers were standing and walking around all the time"
缺點： "Everything was great"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "The entertainment"
缺點： "More food selection like vegetarian"
優點： "They were so courteous, polite, nice, very helpful and accommodating. Always have smiles on their faces and they’re not fake smiles, they’re genuine. They made me feel comfortable even in a small, tight seats."
缺點： "Oh boy, the length of travel time. This trip was a spontaneous and a last minute decision. So as you can see, I couldn’t get a cheaper direct flight. End up with a stop over in S. Korea."
優點： "Crew, food, comfort, entertainment and many good things"
缺點： "I love everything"
優點： "Brilliant take off and landing too. Very good service. Nice food. Should provide some sweets in the form of chocolates or cakes. But overall a nice and pleasant journey. Thank you!"
缺點： "Nothing to dislike."
優點： "Efficiency, hospitality, professionalism, cleanliness, ..."
優點： "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
缺點： "It would be nice to have Wi-Fi in economy class."
優點： "Very roomie and friendly service"
缺點： "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
優點： "The crew and flight was awesome, would definitely fly with Korean air again."
缺點： "Would suggest a footrest to the economy seats and provide in-flight wifi."
優點： "Best service, clean airplane, flexibility check-in procedure,"
缺點： "Food was not good except bibimbap. I ordered instant noodles instead."
優點： "on time, good service and food"
優點： "Excellent movie selection."
缺點： "Food made my wife sick. Probably a bad shrimp. Passenger next to me thought I was a pillow."
缺點： "I missed my connection because of fog. (Obviously a problem they could not fix, so I’m not upset about that.) I asked to change flights in Fukuoka so I wouldn’t miss it but I was told then I wouldn’t be able to take my connecting flight in Incheon???? Even though it was Korean Air??? Fukuoka lacked any information when our flight might come or if it would possibly be cancelled. Got to Incheon near midnight, I then waited for three and half hours in a line to rebook for the next day, and when they helped me they gave me a ticket. They said they couldn’t give me any hotel accommodations because of all the missed flights, but didn’t offer some other compensation. I didn’t get a voucher which I saw other people in line get. When I asked to upgrade to business class( I was willing to pay the extra money) I was told it was too expensive for me. After my trip I will never fly Korean Air again."
缺點： "Too much plastics - need to be more sustainable."
優點： "They fixed my vegetarian meal issue by making sure I get it on the next flight."
缺點： "1. They didn't have a vegetarian meal as I had selected while booking my flight. 2. For the 2nd meal, they offered me the extra vegetarian meal they had but it had so much chili powder in it, it was not edible."
優點： "Great Staff"
缺點： "Being too old to listen to crying baby's in the economy (Cattle Car) section of the airplane."
優點： "I love it."
優點： "I loved the service, and comfort"
缺點： "The transfer time was too slim. I literally sprinted through the airport. I'm not exaggerating. I actually sprinted. My bag wasn't as quick however and didn't make the transfer. :("
優點： "Great service"
優點： "Plane was clean, staff very friendly"
缺點： "Entertainment not provide despite international flight of 4 hours. Excessive extra luggage free compare to Singapore airlines and Sri Lanka air. Food was meh"
優點： "I thought the food was far bette than other airlines. The flight attendances were very helpful and kind. I love the little package i get on the seat. Toothbrush and tooth paste, a pair of slippers, blanket and pillow. Headsets are distributed later. The plane was warm for me so I used the blanket for back support instead."
缺點： "food bad, poor selection"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Korean Air staff friendly, accommodating. Meal choices were always chicken, beef or cream pasta."
優點： "With three little kids it was nice to be able to load early"
優點： "Awesome trip"
缺點： "No complain. The crew did great service."
優點： "Great service and decent food, clean new plane!"
缺點： "Flight change ruined whole trip. Return flight is diverted to another country. Overall it was an awful experience"
優點： "upgrade the food quality"
優點： "Aircraft is well kept and clean. Crew members are attentive and alert.check in process was fast and efficient."
缺點： "Charging of excess baggage on second piece of luggage checkedin. Amount is too steep. Selection of movies could be expanded esp the korean selection since its korean air? Current selection of korean movies was only 5!"
優點： "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
缺點： "The Entertainment selection on a long flight is limited!"
優點： "I've flown all over the world and it literally was the best flight I've ever had."
優點： "The crew was very attentive and so pleasant."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Fairly smooth boarding, no problems with luggage."
缺點： "Uncomfortable seating in economy, difficult to make it through aisles due to narrow width. Back ache on this long flight. Bathrooms don't seem to be enough for number of people on this flight. Arrival time is a bit late. Very bumpy flight at 10K."
優點： "Always fly Kirean Air. Business class on these long flights are great. The new 747-8, gives you a bit more privacy and the stewardesses are attentive, pretty and professional."
缺點： "Turbulence!!!!! Keep thinking the wings will fall off. Lol"
優點： "the food"
缺點： "i wish you could have more options on TV comedy :) more episodes of the big bang theory and/or friends :)"
優點： "the stewardess were nice food could have been a little bit better, but it was a snackish lunch anyways, so no complaints media on board were a good selection was almost late for boarding due to long lines and transportation, so the crew was super nice and let me rush in. did avoid the traffic getting in, which was nice"
缺點： "major turbulence right before landing, made the airplane shake and dip like a roller coaster. i usually am okay with turbulence, but the winds were strong that day"
Seats on economy are so tiny. I’m just 174 cm and my legs were squeezed so much.
Malfunctioning plane made us late…annoying
Economy class clean, business not so much!
優點： "The seats were amazingly narrow and uncomfortable. Difficult to get out of; did not see crew very often with water"
缺點： "Less confusing controls on the equipmentl"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Good was amazing ; leg room was great per ticket price; and cabin crew were kind"
優點： "Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380."
缺點： "It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights."
缺點： "Service, boarding, entertainment system was old difficult to navigate"
優點： "Crew was great. Boarding was great"
缺點： "Less air condition towards the end."
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Everything was nice.."
優點： "ICE is amazing, excellent food also in economy, comfortable seats."
缺點： "If you sit on the double seats in the back you have to wait a lot to get off the plane."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Staff helpful and courteous under difficult conditions."
缺點： "People were allowed wheel chairs without a doctor'snote. 59 wheel chairs passengers is ridiculous. Make it a requirement wheel chair assistance required a doctor's note. And check hand luggage weight. Many bags excceeded the limit."
優點： "The entertainment options were very good"
缺點： "Bathrooms were dirty. People running over each other to board at TRV airport. Clear and helpful announcements may be needed but the ground staff is mediocre at best"
優點： "The crew was both friendly and attentive. I was satisfied with their interest."
缺點： "I found the boarding experience in Dubai to be quite tedious. We were shuffled around here and there and getting on the plane itself was tough."
優點： "Still not there"
缺點： "I am still waiting in Dubai for the flight to Nice. The flight is 24 hours late"
優點： "The in flight crew was friendly and helpful."
缺點： "The seat I have 41A is quite awkward, especially when 41B was a plus size person. The slanting profile of the wall also made it quite claustrophobic. But overall endurance."
優點： "Everything was good especially the spacious seats and food"
優點： "Awesome expirance with emirate fight"
優點： "The entertainment was comprehensive. I also liked the number of options for the complimentary beverages."
缺點： "The economy seats are not as comfortable as advertised. The breakfast was good, but the chicken dinner was bland."
優點： "entertainment, legroom"
缺點： "unacceptably atrocious customer service by crew at checkin. i was starting to think i accidentally got a wizzair ticket instead of emirates. shockingly poor manners."
優點： "Wow I was pleased to see lady with sign daying Dublin Passengers this way"
缺點： "All Good"
缺點： "They missed me for breakfast despite my being awake and trying to get their attention. Then they ran out of one of the choices for both dinner and breakfast. This despite the plane being less than capacity. Also there were so many empty seats in the back but I noticed that some people were still being packed in like the flight was full. Emirates should do a better job of assigning seats to make as many people comfortable as possible."
優點： "Smooth ride, decent food, good entertainment."
缺點： "Long periods without in cabin service, people had to repeatedly ask for water or get up to get water. Boarding Gates were totally secluded from the shops and restaurants of Dubai airport."
優點： "The ICE system was a perfect way to spend 13 hours on a plane. I watched a movie, listened to music, even watched part of a live broadcast NFL game during the trip. Much appreciated!"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "The service the movies the food"
缺點： "Me, my husband and my daughter didnt get seats together in the aircraft though we checked in before 48 hours."
優點： "The flight attendants were very professional, friendly and attentive. We were also impressed with the amenities -- every passenger received free headphones, drinks, pillow and blanket."
缺點： "The overhead lights did not seem to align with the correct seats."
優點： "enjoyes my trip"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Was upgraded to business class. Crew was incredible, food was incredible."
缺點： "Everything was perfect"
優點： "Nothing at all"
缺點： "Flighet delay"
優點： "Service is excellent and I really enjoyed the musicians while waiting to bord the plane"
缺點： "Crammed, staff poor"
優點： "The staff is super friendly and professional."
缺點： "I paid for an assigned window seat (18K) at the front of the plane. However when I arrived to my seat I was told that there is a handicap person in my room and I can't sit there and was offered a seat in the back of the plane. Yes of course I understand and wouldn't want to move a handicap person to get to my seat but at the same time I believe the seat assignment fee which I paid in advance should be refunded."
Very crappy crew, very uncomfortable, but good food.
Everything was perfectly fine! The crew members are all polite and generous! The service was first-class! Turkish Airlines is the best of the world!
缺點： "Everything was good"
優點： "The flight was empty-ish in the back of the plane, & I was allowed to lie down across 4 seats. I liked that they allowed boarding from the back of the plane (along w/ front). I also liked that most of the food was vegetarian (& the crew pointed out what to avoid). I always forget to special order."
缺點： "The boarding announcements were not audible where I was sitting in the airport, so that should be better."
優點： "crew on the aircraft was polite and with service attitude ."
缺點： "the flight was almost 2 h late without any explanation from the ground crew whats is going on , why is the aircraft late and what would be with the connection flight in Istanbul. while arrived at Istanbul it was total mass : representative of turkish airlines was waiting and focused on a group from Korea or china , helped them and barely answered other passengers who didnt know what is the status of their connection flight , which was not shown on the screen ( to tel aviv for example ). then it turned out that my flight took off 15 min before and i was approached to turkish desk to get voucher for poor meal at 2.30 am in the morning and a new ticket . that was poor compensation for 2 h delay in BUD and delay to substitute flight that took off on 7:45 am , almost 6 h later in istanbul . i was forced to run at the airport like a mad instead of having a rep of the co , explaining the passengers where to go and get their new flight ticket and not run hundred of meters with no address in the terminal area . that experience was so bad i havent been through for 13 years . i arrived TA after 14.5 h of trip for a flight who to take 4 h net including istanbul - TA ."
缺點： "Checking in on line was not available which invited a standby seat for an overbooked flight that was purchased 5 months ago. Probably Will not use or recommend Turkish airlines in the future."
缺點： "Boarding was disorganized."
優點： "Food was excellent. The built in entertainment from movies to games was amazing! It saves you space from having to pack a bunch of electronics."
缺點： "I always enjoy a window seat but the people next to me didn't get up at all! So I was stuck sitting and didn't have a chance to stretch my legs. Not the airlines fault of course. If you put your seat back a little, it just pushes your knees farther forward."
缺點： "Same problem as the first segment (see above)"
優點： "Same as above"
缺點： "Same as above"
優點： "The puntuality funny information video."
優點： "The food was good!"
缺點： "I wish there was more legs room - 11 hours it iss long time to stay in one place"
優點： "My flight from Budapest to Istanbul was delayed by weather and heavy flight traffic in Istanbul. At booking time, I had only a 1 hour layover, which I commonly NEVER schedule. Upon arrival at the IST terminal gate, I exited quickly and was met at the end of the runway by a Turkish Airlines customer service rep, permitting me to transit directly to the transit lounge, rather than sending me back through security yet again. As she looked at my boarding pass for the next flight, she knew who I was and she sent me directly to the proper gate for my next flight. Turkish Airlines, you ROCK! (My bag even made the connection!)"
優點： "Good movie selection and food, crew were very friendly."
缺點： "I felt very cramped in my seat and it was hard to not slide out or to the side."
缺點： "They stole Items from my bag"
優點： "Movies, I had leg room. Nice friendly staff .."
缺點： "Internet would not work"
優點： "The check in at Budapest was very helpful."
優點： "The meals, items to make the trip relaxing like a toothbrush and slippers."
缺點： "That I accidentally left my sweatshirt :("
缺點： "Our flight was delayed from budapest to Istanbul, causing us to miss our connecting flight to San Francisco. The staff was rude and unhelpful in finding a way home, ultimately sending us to New York City for an overnight layover without hotel accommodations. We had to sleep at the airport for a morning flight to San Francisco, causing us to miss work. This was the worst travel experience of my life."
優點： "Food drink"
缺點： "Knee room tight"
優點： "Turkish Airlines is a wonderful airline. The service was excellent and the food was delicious and plentiful. They are organized and helpful. On time and smooth flying and landing."
缺點： "Seats are very tight (for those of us who always have to fly economy). Wish there was more legroom."
優點： "Crew and entertainment were above average."
缺點： "The loading process was very long and delayed the flight. It was also very warm on the flight...uncomfortably so."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "The entertainment system touch is poor. Unable to use when it does not respond correctly"
缺點： "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"
優點： "Great experience for my first international flight."
優點： "Good entertainment system, nice food"
缺點： "Bad crew. I was so thirsty and asked for water several times but never got them. Left the plane with a huge migraine"
優點： "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
缺點： "Nothing. Excellent experience"
缺點： "The plane was late, we missed our connection. Turkish Airlines also lost our baggage."
優點： "The service and food"
缺點： "Seats are to cramped."
優點： "The entertainment specially the Turkish airline safety part"
缺點： "for short trip no need for mugabelat before food"
優點： "Plane was clean and comfortable. Crew were courteous. Hot sandwich tasted great."
優點： "loved that i got a free hotel stay because of a long layover - very useful for relaxing before my next flight."
優點： "Service and food"
缺點： "Leg room on flight"
優點： "Great short flight, even with a meal!"
缺點： "Everything was good"
優點： "My mother's luggage was lost and arrived to us ripped the next day and i emailed them yet no compensation has been made and no one has replied to the email."
優點： "Excellent service. Food was great too!"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Loved the food. The crew members were extremely dedicated to making your flight go smoothly. They were very good."
缺點： "Bumpy on the way back."
優點： "The flight out of JFK was late. I was seated way in the back. If the steward had not thought to offer me an empty seat way up in the front, I would not have made my connecting flight."
缺點： "my seat back did not recline."
優點： "sevice, personnel"
優點： "Checking online and reserving seating arrangement."
缺點： "The desk did not open earlier than the other airlines."
缺點： "Headphones or headphone plugs do not make good connection. Screen touch is hard to manage."
優點： "Staff was very nice and friendly. Overall, it was a good flight"
優點： "I loved the comfy space of my seat, the amazing service crew and the good meals served. Highly recommend and looking forward to fly with them again."
優點： "Salmon salad and fresh orange juice on economy class is very unique."
優點： "very professional, great entertainment. can sleep well over 10 h trip"
缺點： "feels weird to fly above Budapest on the way to Budapest"
優點： "Loved Turkish Air. This was my first flight with them and I will fly again with them!!"
Delayed for an hour because someone forgot that the intended aircraft was not available because of scheduled maintenance. Then they scrambled to find another aircraft.
The gate agent (when I got off my flight from Lexington to Charlotte) had dismissed the person who was supposed to wheelchair me to the next gate I waited 10 minutes for her to call for another wheelchair assistant After 25 minutes of saving I ask her to call again as no one had shown up She was too busy talking to a friend and then left and went up to check on the next flight while I sat there I personally flag down three people asking for assistance Finally one of them told me that a person with a clipboard type device would be the one to help me I explained I had had nothing to eat in Lexington my way there because the restaurant closed due to some kind of flooding or other plumbing problem before my order could be brought to me I saw a person with a clip for type of device is actually help me get to the restaurant where I waited in line to get a table This person stayed with me as long as she could before she was called to assist another customer I was able to get something to eat then had to walk to my fly and barely made it onto the flight I have never been treated so poorly as I was in this situation I have a new knee and was in a lot of pain and was hungry I would like someone from American to contact me and indicate what Itgey will do id to compensate me for my time, trouble, and inconvenience as well as pain in his poor treatment of a customer
Comfort, I wish they would warn to take covid test a day before instead of last min I wouldn’t miss my First flight
優點： "Fine but still crowded and stupid mask policy means nothing on a crowded airplane"
缺點： "Faster baggage pickup at DFW"
優點： "The pasta meal was quite good"
缺點： "Some more space. Individual entertainment. Air quality"
優點： "Food was far better coming back than going there."
缺點： "No working USB to hook electronics up. What good is it to stream onboard content when on a 10H flight my phone dies in 4H... Stick to paper books next time."
優點： "The crew was great, the plane was new with good tech and space in the seats"
缺點： "Terminal b at lga is a disaster"
優點： "Fast birding and arriving early"
缺點： "Entertainment, there were no seat displays for 10 hours flight"
優點： "Crew was very nice"
缺點： "Better plane, better notice on delays, not only to weather"
缺點： "Flights got delayed"
優點： "All the service was good"
缺點： "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
缺點： "The first flight was canceled, kayak did not even bother to contact me"
缺點： "Flight was delayed twice, plane was old and dirty in need of maintenance. We had Hard landing and had to unboard onto a people mover. Thankful it was a short flight."
缺點： "No screens in seats or outlets for phones. Old planes. Never again."
優點： "We left on time and we arrived before schedule. They did let us board first with the baby."
缺點： "The crew was not friendly and they didn’t come when we called for them. They did not have any accommodations for our baby. It was an old plane with very basic entertainment."
缺點： "Let's take a minute to thank American Airlines for assigning a 34 year old US Air plane without power outlets, entertainment options or even working personal lights for a trans-Atlantic flight. On the positive side, the seats were also very uncomfortable and had ashtrays!"
優點： "great food, friendly crew"
缺點： "no entertainment at every seat - was traveling with my little kids and this was the first time they could not play games or watch movies at the screen on the seat before them - there were couple screens for the whole plane but they showed La La Land two times and other shows my kids were not interested in; also, when we boarded, my kids were not assigned to sit right next to me (4 and 7 years old) so I had to ask 2 people to switch seats so that my kids could be next to me"
缺點： "There was no inflight entertainment for such a long flight."
優點： "Customer service In Philadelphia was fantastic. Got us on earlier flight so we didn’t have to wait 4 hours."
缺點： "Food and aircraft was old."
優點： "One nickel hostess"
缺點： "PAID FR UPGRADDED SESTS AND THEY WETE GIVEN TO LATE ARRIVALS."
優點： "The seats were smalllish but had excellent amenities, such as a multifunction screen and built-in chargers for my phone or such."
缺點： "We were 35 minutes late in boarding, which is not a big deal, but the cabin temperature was very warm and I was sweating most of the trip. Not happy about that."
優點： "I liked the boarding in groups. The crew was nice."
缺點： "The inside of the aircraft was so outdated. The seats were not comfortable with very little leg space. There was no individual screen for entertainment, and no USB port."
優點： "Son flew alone and everyone was very helpful."
缺點： "Dinner was so so but nice and hot. The breakfast in economy class was awful. The apple and cinnamon cake had too much cinnamon and left an aftertaste. The yogurt and granola was ok but not everyone has a yen for either of them. The dried apple and berries were too sweet. All in all we found this meal to be unsatisfsctory. The staff had only the most necessary contact with us which was to serve and remove trays and garbage."
優點： "Flight attendant was very nice"
缺點： "Very confusing flight crew disembarking was a mess!"
優點： "I liked having the built in screen on the a321. Americans streaming service has lots to offer but the built in screens have more choices. I get why they want to just offer the streaming but I appreciate all the choices! There was a group number enforcer at the gate to make boarding more organized! She was polite but told the mobs that try to use the premium line to wait their turn."
缺點： "I asked for upgrades to and from Chicago. I’m a gold member and fly for leisure fairly often. There are so many people looking for an upgrade these days that you’re rarely getting the opportunity"
優點： "Movie was the only positive side of the trip. Cramp seats."
缺點： "Subpar in every aspect. Landing was horrible with a hard touch that made everyone bounce."
優點： "Let’s begin by saying that this plane should not be flying anymore, it’s dated and doesn’t offer any type of comfort.n No entertainment, seats are extremely uncomfortable, my husband seat was broken and wouldn’t recline. Flight attendants were sloppy and never brought me anything I asked. I asked for lactose free meal and my breakfast was a yogurt... Not worth the price I paid for this flight... stay away!!"
優點： "The comfort seats"
缺點： "Flight was oversold and that caused a delay of over 1 1/2hr."
優點： "Friendly crew"
缺點： "Movies selection poor and games could be better and touch screen not working properly"
缺點： "The bathroom supplies were not replenished. In fact, the facial tissue was empty at beginning of flight. When the toilet paper ran out, I finally informed the attendant and they fixed everything. It seems that checking on that stuff was not part of their routine."
優點： "Staff was great!"
缺點： "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
缺點： "The crew was rude, one member complained the whole time saying she deserved a raise. We sat on the runway an hour because we were overweight and had to burn off fuel (which lead to me almost missing my connecting flight. they didn't ask before having someone sit next to me (when the seat was suppose to be free). was woken for every reason except food. check in was a nightmare and I was selected for extra checks (so I couldn't check in online). Terrible. Will never fly American Airlines again!"
優點： "It was okay flight little late on departure but could be better"
缺點： "Seats are not roomy or comfortable"
缺點： "Flight was 4 hours delayed"
優點： "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
缺點： "Not much offered on domestic flights."
優點： "When we printed out our boarding passes the two seats that we bought were not listed. The agent at the boarding gate was awesome and got us two seats together. The flight was smooth and the flight crew was very good."
缺點： "The time allotted between flights was too short."
缺點： "Again American Airlines was LATE. It was boarding time and no agent was at the gate. 10 minutes past boarding time the screen shows that the flight is delayed 25 minutes... but wait, there is still no plane at the gate! After 45 minutes the plane arrived, again had to be "cleaned" and prepared for flight back to SF. Customers were told the flight was delayed because Air Traffic Control issues in SF, but there was no plane in sight... Again I felt we were being lied to. The plane was filthy with garbage everywhere still. I will never fly American Airlines by choice!"
優點： "One of the crew members, Walt, was amazing."
缺點： "Everything else was a NIGHTMARE. We bought our tickets in Nov. I paid for an upgrade and assigned seats in FEBRUARY. We flew May 13. Not only did they RESELL and REASSIGN our seats to someone else -- we could not get a refund for the upgrade we paid for. To add insult to injury, the only seats they could give us were in the back of the plane next to the toilet. Having heard so many similar nightmare stories about American Air I can say I will never ever fly American Air again. We now have to spend our firrst few days home from vacation disputing that charge, writing letters and making calls to get that damn refund. I will be sharing my discontent far and wide. Whoever at corporate thinks it's best practice to sell and sell and sell seats and live with the aggravation of the customers has an upside down notion of how to run a successful business. NIGHTMARE."
優點： "Poor service They had a severely overweight person sitting next to me. She was struggling putting on her seat belt for a few minutes. I was very uncomfortable in my seat. The flight attendant was walking around withh seat belt extenders ; why are you accommodating severely overweight customers at the expense of others?"
優點： "not a lot"
缺點： "flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!"
缺點： "I reached the Lima airport an hour before domestic flight from Lima to Cusco. The lady in charge told me the gate was closed. I told her it was an hour before and i had valid tickets and she was not ready to listen to anything. Horrible service ! Who closes gates to a flight an hour before ?"