Pushed to check in carry on bags when overhead compartments had enough space. Very poor food and staff on Singapore to India flight.
We enjoyed the flight very much. The flight staff was very helpful and friendly.
優點： "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
缺點： "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
缺點： "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
優點： "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
缺點： "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
優點： "Crew, food, time all great."
缺點： "WiFi did not work. Flight data unavailable."
缺點： "No complain . It’s singapore airlines"
優點： "Yes and yes"
缺點： "Not sure because I have never had a better experience."
優點： "Seats with entertainment"
優點： "Everything, perfect flight"
優點： "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
優點： "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
優點： "Couldn't find a problem"
優點： "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
優點： "Prompt and timely service"
缺點： "Food can be more tasty"
優點： "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
缺點： "Need to update the planes.."
優點： "They treated you like you were important and really took care of my every need"
缺點： "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
缺點： "Cabin little bit cold"
缺點： "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
優點： "crew very helpful with seating service on board also good"
缺點： "head phones for entertainment very uncomfortable Food not to my taste"
優點： "Boarding was good and the flight time was shorter than expected."
缺點： "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
優點： "Love the promptness of services, always with a smile!"
缺點： "Because the flight from IAD to London was cancelled, I never made it to this flight."
缺點： "The seats and there is not much leg room"
缺點： "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
優點： "Friendly, smiling staff, ever happy to help, nice food"
缺點： "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
優點： "Christmas decorations, service, attitude of staff"
優點： "New plane"
缺點： "Nothing in particular"
優點： "The service crew served us well. They are friendly and helpful"
缺點： "Too many Indian movies"
優點： "friendly staff top Service top Inflight"
缺點： "old aircraft, no usb or power point charging. choice of 5 movies"
缺點： "one of the oldest planes i ever used"
優點： "Great service always"
缺點： "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
優點： "All went great"
缺點： "I liked all - end to end excellent service"
缺點： "I reserved a window seat on this site but was given a middle row instead when I checked in."
優點： "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
缺點： "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
優點： "I got in some exercise during the delays and gate changes"
缺點： "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
優點： "clean aircraft and friendly cabin crew"
缺點： "uncomfortable seats, average meals, poor infotainment selection"
優點： "Staff friendly and efficient"
優點： "No fuss flight but lacking that something extra"
優點： "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
優點： "Friendly staff, excellent customer service, great food"
優點： "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
缺點： "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
優點： "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
Really enjoyed flying on Turkish Airlines. The flight was full but the seats were comfortable, the airplane modern and good entertainment. The food selection could be a little better but all in all the flight was very good.
優點： "the crew were not friendly and they were bossy"
缺點： "more kind crew"
優點： "Very nice and friendly crew"
缺點： "Keep going same detection"
優點： "The crew and the food are amazing on Turkish airlines. The food is exceptional."
缺點： "Boarding could be better organized."
缺點： "Everything was good"
缺點： "It took over an hour for Business class bags to come out. Not sure why I paid for business class if they don't know to offload them first in Dubai. Really ruined the first experience with Turkish Air."
優點： "Best flight ever on"
缺點： "Same problem as the first segment (see above)"
優點： "The Airbus is such an extremely "customer oriented' airplane."
優點： "Comfortable seats, good meal, good video options, high quality crew"
缺點： "finding check-in area was confusing"
優點： "They crew were very pleasant and polite. It was one of best flights I have had."
缺點： "They're wasn't anything I didn't like."
缺點： "Not enough bathrooms. Very long lines to go to the bathroom."
優點： "This was my first time traveling with Turkish Airlines and the experience was awesome. The staff was very courteous from LAX till my final destination. The cabin crew was friendly and helpful, the flight entertainment system had new movies and television series. The best part of the journey for me was the chef greeting you when you board the plane. Overall a five-star experience."
優點： "Crews were cooperative."
優點： "Length of flight was very tolerable"
缺點： "Transfer was chaotic. The crew could have informed the passengers about the transfer better. They simply haven't help at all on guidance to transfer."
優點： "The flight was delayed, took 6 hours at the airport to get things straighten out. Lost the flight connection,"
缺點： "It took way too long to get the right information on the status of the flight"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
缺點： "No air in cabin"
缺點： "Flight was delayed 2 hours. Plane boarded on time but we sat in plane for 2 hours. Therefore delaying my flight and I don't have an international phone plan, so I either had to pay for Wifi to let my family know my flight was delayed or not contact them at all. I wished they would have given us complimentary wifi due to their delay."
優點： "Loved the service, food and airplane itself."
缺點： "Istanbul airport is large and difficult to manage. Had to walk/run for about 20 minutes to get to my connecting flight."
優點： "Great experience for my first international flight."
優點： "How cheap it was. Good price. Everything else not so great."
缺點： "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
優點： "Loved how friendly the staff was and wanted you to feel at home"
缺點： "Nothing out of the ordinary, seats can be a bit cramped but that can't be helped on a long flight"
優點： "Finally getting to New York after they let my 1st connecting flight leave without us and the other dozen or so passengers that were supposed to be on that flight to JFK."
缺點： "Everything else was awful. Due to the previous flight being late arriving/departing we got to Istanbul late then they couldn't park the plane to de-board. We missed our connection and were stuck in Istanbul for an entire day. The customer service related to this mistake were awful, blaming us, telling us it wasn't their problem, and constantly trying to get refer us to another representative or their website rather than attempt to resolve the issues. Worst flight experience I've ever had."
缺點： "Flight was delayed for 1.5 hours from its scheduled departure time. Upon arrival to Boston airport, it took a long time to find gate and disembark. As a result, I missed my boat ride connection. I had to incur hotel fees and be late for my business appointment the next morning."
優點： "The service was great, no one had any attitude on the plane,but the airports were different"
缺點： "The airport service was horrible, they rerouted us made us wait in Charlotte for 2 extra hours and there were half kids on board, a baby was crying every hour and my earplugs didn't mask the noise enough, I swear I thought two mom's were going to fight."
優點： "Great food, comfortable seats, Caring staff, Good TV quality and programs."
優點： "I like the food and the crew and the entertainment"
缺點： "i didnt like the plane touchdown the ground and take off again that was so scary."
優點： "very comfortable and plesant"
優點： "Good food, nice crew, great entertainment system, and an overall fantastic value."
缺點： "They changed flights after booked. Went from a 1 hour lay over to 18 hour lay over in Istanbul. We cancelled and booked different flight at much higher rate. Got all tangled up in hotel changes, really created a mess. Likely not use that airline in future."
優點： "same as above"
缺點： "same as above"
優點： "Crew works very hard to provide good service."
缺點： "Once again, there was a bathroom out of order.... this puts too much use on the others and it showed. Late start again, too."
優點： "Choice of in-flight entertainment was excellent."
缺點： "Boarding process in BKK was haphazard due to non-calling to board by Group number."
優點： "It was a smooth flight. The meals were relatively tasty, and the in-flight entertainment was fun."
缺點： "Having been impressed on recent overseas flight using Turkish Airlines, I thought the standards they had previously practiced would have been implemented. Unfortunately, there were several customer service disappointments, from forgetting to include dessert with my and my daughter's meals to being made to wait nearly an hour for the interactive screen to be reset. And not a sincere apology or effort to resolve the problem."
優點： "Selection of movies and other entertainment options"
缺點： "The distance between seats is pretty small. It was very uncomfortable 11 hours flight for a 6 foot tall individual. On our flight back I called flight attendant several times, however no one came and each time "call attendant" light was turned off remotely."
優點： "The only thing I liked on his flight was the food"
缺點： "The plane was old, I got the wrong seat assignment, when I called to get a seat assignment months and months in advance, I've asked for a window seat and not on the wing, not only I got no window , it was on the wing. The air conditioner was not working, I was cramp like a sardine, and it was extremely hot"
優點： "Wonderful service and amazing food."
缺點： "Beds weren't flat on business class. My feet were hanging all the trip."
優點： "TONS of legroom, fantastic service, young and friendly crew, great food, overall very comfortable."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Every thing"
優點： "The flight attendants were wonderful."
缺點： "The row my seat was in was missing... No row 13! We had a mechanical issue prior to departure which left us running a bit late. It would have been nice to have a real gate assignment in Istanbul rather than having to take a bus tour around the airport."
缺點： "The fact that they were not helpful to my dad"
優點： "The service was excellent from A to Z"
缺點： "The food caused food poisining"
缺點： "Both my bags came back damaged--- one had the handle ripped off and the other the TSA approved look was jammed."