優點： "Absolutely friendly Professional"
優點： "Nice service and excellent staff will recommend Emirates airline to everybody"
優點： "Flight was half full, had the whole row to lie down and sleep in economy class, so had a really comfortable flight"
優點： "Crew and flight comfort were fine until the flight got canceled after sitting on the plane for over an hour"
缺點： "Wasn’t happy with the accommodation after the flight cancellation, was told no other flights for 3 days so I ended up paying $250 more to get on a different airline that day to make the wedding I was going for."
優點： "Very professional and helpful crew. Great entertainment."
缺點： "Seats in economy a little cramped. Better to fly their A-380 double decker as more space."
缺點： "The seats were so uncomfortable , the leg space was too small ."
優點： "cheuk in 快！吾使等太耐！"
優點： "For an economy seat, was very comfortable!! Love the food."
優點： "Good leg room, comfortable"
缺點： "Food not that good, mostly cold, games for children didn't work, service used to be better"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Facilities and comfort"
缺點： "Everything was awesome."
缺點： "I was overcharged for the fare. I was shown a fare for $627 n got charged $688.00. why?"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "Older plane less entertainment options"
優點： "Really disappointed from EK staff they are very strict & applying hard rules ..employees without any sense specially station supervisor"
缺點： "Can’t decribe but EK now falling in business while other airlines will take adavantage of ek staff issues which I can’t decribe"
優點： "Everyone was nice"
缺點： "No complaints"
優點： "Staff was courteous, even to some (1) unruly person at check in."
缺點： "Hello- The system for online checking was down (I think) it took a lot of time to check in. By the time we got to passport control, there was a huge line and an hour and half was left before take off. Anyways we joined the line. Half way through, 45 min before flight (flight was eventually delayed for an hour I think but we did not know that at the time) we realized that we were definetly going to get late and were looking for any Emirates person (whilst in line) who could guide us. Eventually someone did came and told a group (some way ahead of us) that people flying to Lahore and Karachi can go to another office for passport control (we ran to that office). I believe instead of sending 1 person to a line of say 300+ people to fetch for people for Lahore and Karachi can devise a contingent plan for these kind of situations. Maybe use a hand held digital board asking passengers with Flight no:XXX to head to a place so and so. Maybe megaphone can be used. Instead of passenger anxiously trying to get to 1 person whilst keeping in line to get some important information. In flight I used the button twice to call a crew member for some juice and water. But nobody came. But that might be understandable as there was a lot going on some 1 hour after dinner I think and is not a big problem. Don't know what kind of coordination they have with Dubai airport staff, seemed least bothered."
優點： "All great!"
優點： "Whether coach, business or 1st class, Emirates creates their passengers with respect and thanks in all they do. A 13 hour flight is no short haul and the Emirates staff kept a positive aire throughout the flight. The meals were very good, the service as well. The facilities were kept clean and accessible. Thank you Emirates...you made my trip a pleasure both to and from Dubai."
優點： "pleasant staff excellent movie selection decent food"
優點： "Liked the Legroom in the Aircraft. Very roomy and nice Recline Chair. Food was O.K."
缺點： "My 1 Bag was open. Lost few items. Not satisfied the luggage was handled by the crew. Overall Dissatisfied due to Bag was received in open condition. @ Amdavad Airport found issue by Crew but didn't take good care of it."
缺點： "Did not happen. Flight was purchased fraudulently and fortunately was caught by Emirates and Amex. Please REMOVE all my contact information from your website"
優點： "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
缺點： "Can't think of anything. Really."
缺點： "Boarding announcements weren’t clear and boarding was not separated by zone."
優點： "Food was good"
缺點： "Crew was not so great"
缺點： "Had to wait 5 hrs to get my boarding pass"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Flight was on time"
缺點： "Crew was surly, never smiled. They all seemed very tired and intolerant of customers. Service was minimal. Food was tasteless and salty. Water was offered only once on a 14 hour flight. Aircraft was very cramped- no room to walk in the aisle without hitting the aisle seats. Overhead compartments were crammed full and it was very difficult to find space for a small bag."
優點： "I never felt like my trip dragged on. I was dreading the flight and found it to be comfortable and easy."
缺點： "It was a full flight and didn't feel crammed!"
優點： "Easy, friendly and comfortable."
缺點： "Last row seats so was a bit noisy. But nothing too bad."
優點： "Plenty of room even in economy. Good food for a plane. Very friendly"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The flight didn't feel long at all since I was very comfortable throughout. They offer good on-flight services and an endless list of movies to watch. I give this 9/10."
缺點： "The staff was extremely rude and mean. They skipped me for food and had overall poor behavior. Worst international flight I've ever been on"
缺點： "Staff unfriendly on Baghdad flights most of the time"
優點： "As comfortable as one could hope for a long haul economy seat."
優點： "Crew went out of their way to be friendly"
優點： "I was travelling to Addis Ababa on Dec29 But I wanted to celebrate New years eve in Dubai and stayed for 6days',But that wasn't Good idea.They charge me More than $300 for my luggage to go Addis Ababa,I know I have extra luggage but my thought was starting seattle until Addis."
缺點： "I will never ever use emirates"
缺點： "need more movies boarding started before the stated date, told me to go to 3 separate counters to change my seat and it didn't even end up working out"
優點： "The crew was bery rude and not helpful at all. Worst airline we have ever used"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
缺點： "The food service could have been better . Quality is poor ! There was one lunch service, breakfast service and one snack service through 19.5 hours of nonstop flight. We were hungry through out as the quantities were so little and barely there . The toilets were bad and didn’t even carry tissues"
優點： "Innovative seating arrangements in business. Service was good."
缺點： "Comfort of seats and laying position are ok, a bit hard for 15 hours."
優點： "crew amazing"
缺點： "flight always late as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
缺點： "Our flight from HK to LAX we were told that the pilot refused to wait for us even if we arrived in HK from cebu at 11:35 of July 29 and our flight to lax was at 12:05 .Cathay couldn’t do anything about it. We were billeted in a hotel far from the airport with free breakfast but no lunch was provided and the earliest flight they could give us was scheduled at 16:35 of Juy 30. Upon returning to the airport I asked a cathay staff regarding provisions for lunch but I was told there’s none.Overall our trip both to and from LAX were very uncomfortable and inconvenient. I hope Cathay will do something better in situations like we encountered. As of this writing I and my husband are still at HK airport waiting for our flight to LAX."
優點： "早餐是粥 很棒"
優點： "The cabin attendants were excellent in carrying iut their work and responsibilities. They were friendly too."
缺點： "I tried to check in online a day before the flight as per email advisory but most of the seats were blocked already and whatever seats left open were only a few and those were tbe ones in the middle or the ones that you need to pay additional. so I decided to check in at the airport but their staff didn’t help much. They still gave us seats away from each other even if I explained that we have some health issues that’s why we need to stay together."
缺點： "Didn’t like the seating arrangement. The check in counter was unwilling to accommodate us, even when we tried to check in four and half hours prior departure. We were unable to seat together for the long flight. On the plane, I noticed 2 family members travel together got aisle seat. I was really disappointed that Cathy Pacific allowed passengers pre-select seat in this method and has no authority or unwilling to accommodate others that flight together. Will not flight Cathy Pacific again."
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "The Stewardesses were polite"
優點： "onetime, efficient, well-managed"
缺點： "not very good food and not enough of it cramped"
優點： "Friendly crew and pilot. Smooth take off and landing."
優點： "Superb crew and excellent service."
優點： "Comfortable seat"
缺點： "Poor food and very basic (old movies) entertainment - always delayed"
優點： "On time. The crew on"
缺點： "No inflight entertainment. Zero. Bad. Crew is not as nice as Cathay Pacific. English not as good."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "The head staff making sure that me and my 4 year old are well taking care off. Super nice staff"
缺點： "The security staff and their approach and way of communicating"
優點： "Chicken rice"
缺點： "Mess in TPE"
缺點： "A white hair found inside the main course. The crew return it back to you."
優點： "...except the plane was dirty (dirt all over the ceiling above me, long black hairs on the pillow they gave me) and one of the stewardesses had a bad attitude with me. Otherwise it was great."
缺點： "Plane not clean"
優點： "watching movies and tv is excellent. Crew provides excellent service. The most comfortable seats."
缺點： "bathrooms were dirty"
優點： "CREW AND PLANE"
優點： "The service, the plane, friendly staff all throughout"
缺點： "The particular flight we took lands in LAX at 1420 hrs,, height of arrivals. Immigration took us an 2 hours to clear. Perhaps CX can adjust their arrival time by an hour or so to avoid the peak arrival time of many flights."
缺點： "lost my luggage"
優點： "Great crew. Super friendly."
優點： "Great service"
優點： "Good service"
缺點： "1-hour delay due to inclement weather"
優點： "Good food served Crew behaviour was nice peace full journey very meet and clean ,captain of the flight was experence person smooth flying,"
缺點： "Toothbrush and paste was not issued to Evonomy class persons,Whisky served was not having good quality & quantity ,Only few Hindi movie Videio was available,may give more Hindi Videio,Tea served was not hot."
優點： "The crew named Lucy was extraordinary,, the best I've experienced."
缺點： "The seat was small, the food can't compare to Arab airlines, entertainment doesn't have much selection."
優點： "Amazing service, comfortable and clean air craft"
優點： "Smooth and easy"
缺點： "Check in location not clear in the beginning."
優點： "Friendly and smiling"
缺點： "No fruits after service for dinner"
優點： "Movies were great. Service to accommodate us (hotels, food vouchers etc.) was great!"
缺點： "The delay... it’s no one fault but it took up a lot of people’s time. It was frustrating the domino effect of pushing the flight later. I felt terrible for those who only had two weeks and lost two days!"
優點： "Good service food was okay for a short trip"
缺點： "No comments"
優點： "Very great!"
缺點： "Hard to get better!"
缺點： "食物沒有很美味，希望可以改善 !"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
優點： "I was able to rearrange my seating, no surprises with the clear notification of the gate change upon my arrival, and quality of service was spectacular."
缺點： "If the crew could have been more diligent with bathroom duties, a less of a surprise could have been noticed upon a visit. Not really their fault, the passengers seemed a bit more messy than expected."
優點： "Everything was great"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Excellent customer service"
缺點： "15-20min delay to board"
優點： "Services verygood"
缺點： "Dinner served 1130 pm breakfast after 12 hrs peanut snack."
優點： "Relaxed trip."
缺點： "My monitor cut out a few times."
優點： "The air line reported 2 of my luggages as delayed and I still have not heard news on my 3rd missing luggage"
缺點： "How can u loose a luggage"
優點： "Everything was on time."
缺點： "Seatbelt was too short"
優點： "The boarding by zones is a great way to do it and they implemented it efficiently. The crew were outstanding - pleasant, smiley and courteous and made me feel welcomed. Meals were delicious."
缺點： "A bit cramped and not quite enough toilets in economy class. Always a long queue for the toilet."
優點： "Great service"
缺點： "Nothing. Everything was awesome."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Entertainment device is updated and good"
缺點： "Staff at SFO was a little bit loud and mean when they asked the customers to line up—like in zone 1/2 boarding process."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
缺點： "Everything was a joke to a West standard"
缺點： "Delayed multiple times."
優點： "The staff was very efficient. They even helped wrap my broken bag. Thank you for that extra mile!"
缺點： "I was pleased with everything."
優點： "Everything went fine"
缺點： "None. Business is good!"
優點： "over all good"
缺點： "all good"
優點： "China air delivers on price and has new aircraft. I love flying China airlines they do a great job with small layover time"
優點： "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
缺點： "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."
優點： "Everything was acceptable"
優點： "Very things"
優點： "Special meal options. Thank you"
缺點： "My meal should have been Hindu/vegan, but was Indian/carnivorous. More visits from crew with water would have helped avoid dehydration."
缺點： "The layover was more than 10 hours and NO hotel was provided."
優點： "Professional staff"
優點： "Very nice short trip."
缺點： "Row was very crowded. Seats much too close together."
優點： "It was fine!"
缺點： "No problems there... Everything was fairly well organized..."
缺點： "Same problem as the first segment (see above)"
優點： "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
缺點： "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
優點： "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
缺點： "Good plane. Comfortable seats and entertainment system."
優點： "Dessert, food, entertainment."
缺點： "Seats were not too comfortable."
優點： "Very efficient flight, quick and handy. No extra details, but have to say the breakfast they served was excellent. Probably the best I have had on such short 1hr flight."
缺點： "No personal entertainment set, but on such short flight that was not a big problem. Everything else about the seat was good, and a lot of passengers fell asleep comfortably."
缺點： "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
優點： "Comfortable, great food, awesome crew! I love that they have a great variety of entertainment material."
優點： "It seemed like an old model airplain, didn't get enough space. It was so tight."
缺點： "Seats were terrible!"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Comfort, food, staff, everything"
優點： "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
缺點： "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
優點： "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
缺點： "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
優點： "The seats in economy were very comfortable, food was excellent, crew was friendly and accommodating, entertainment selection was excellent, and I really appreciated the small care packages handed out (with lip balm, slippers, toothbrush/paste, socks, and eye cover)."
缺點： "About 8 hours into the flight the restrooms became very, VERY unclean--urine on the floors, sinks clogged, smelled terrible. More restroom maintenance was needed throughout this long flight. I thought this airline was the nicest I have been on save this one issue. It would be great if Turkish Airlines could resolve it in the future! Additionally the boarding process in Istanbul was like herding cattle. People weren't seated according to boarding group and it was absolute mayhem--no single file line, people shoving past one another to get seated first on the same plane."
缺點： "Seats too close"
缺點： "Passport control"
優點： "Great experience for my first international flight."
缺點： "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
優點： "Service and people"
缺點： "Long lines and security pat downs...."
優點： "I landed SAW airport with another operator. Turkish airlines should have simply waited for me as my reservation with them starts in SAW airport. My previous operator sent my luggage to SAW as final destination, which means i have to cross passport control, collect my luggage and start the check-in process; given the time window between the flights, that was simply impossible. TURKISH AIRLINE's ground staff - transit team of SAW airport - Made it happen! I was requested just to wait, then they confirmed transferring the luggage and gave me respective tags! landed CDG - Paris to find my bag safe and sound :)"
缺點： "I was surprised that my laptop was taken from me without giving any explanation, I think the customer have to be informed about it."
優點： "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
優點： "I liked it that I was able to check in online and choose my seat."
缺點： "My trip from Zurich to Istanbul would have been okay if it weren't for the screen that was not working. It did not work and I hated not having to do anything else besides eat and sleep."
缺點： "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
優點： "Turkish Airlines I usually pretty good (I fly them a lot), the boarding was fine and the crew OK (as usual they are pretty short in English)"
缺點： "Food was really not very good. Pasta was undercooked and barely warm. Entertainment was pretty mediocre with old films, very limited selection and no control (just channels). Last but not least Turkish needs to update their policies on electronics, I was reading a kindle on Airplane mode, but was forced to turn it off. This is over the top and no longer required on many airlines. Time to modernize attitudes here."
缺點： "Flight wasn't full but they packed the front of the plane. I finally moved since there was a huge man in the middle seat. First seat I move to, the woman thought she owned the entire row. Guess she bought a business class seat and the flight attendants moved her to her own row. Everyone else who had a row to themselves followed suit. I finally find a seat but it wasn't was attached correctly and was falling off. Was uncomfortable to whole 10hrs."
優點： "A lot of food and drink, toothbrush, slippers, etc."
缺點： "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
優點： "Very professional. Spacious seats."
缺點： "Wait at Ataturk airport on passport control."
優點： "The movies and the gift to the kids were good."
缺點： "The attendant should make more rounds in such a long flight."
優點： "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
缺點： "Nothing is bad as every detail from the flight was awesome"
缺點： "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
優點： "THE CREW"
缺點： "TIME FROM ONE TERINAL TO OTHER TERMINAL TOO SHORT"
優點： "EverThing was excelentní bit doménových s feet smetl hořické"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Crew was great, very friendly"
缺點： "Everything else. Small space, food was not very good, bathrooms were dirty."
優點： "Very professional and forthcoming crew, nice food, good choice of entertainment."
缺點： "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
優點： "good food, nice attendants, comfortable seats, good pillows"
缺點： "no wifi"
缺點： "The seats were a little smaller than the usual airlines I take."
優點： "Prague airport is nice. Food is good. Boarding was on time and prompt."
缺點： "Entertainment on board was poor. No power outlets."
優點： "One of the best airlines I've ever flown. Would definitely recommend."
缺點： "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
優點： "The staff was always prompt when you needed help and the food was always served in a timely manner, as was any beverages. The staff was friendly and the seats, though small were also comfortable. The best part of the flight was the in unit entertainment with a great movie selection."
優點： "EVERYTHING EXCEPT FOR BEING CRAMPED IN MY SEAT."
優點： "Everything except the seats"
缺點： "Seats in business class did not recline enough to get any sleep."
優點： "Comfortable cabin temperature, food was great."
缺點： "Not sure whether it was because my flight was short haul, but the plane didn't have in-seat entertainment system (i.e. TV screen for movie watching). The first half of my journey was delayed by 1.5 hours, which meant that I had to rush from the gate I landed in (after the lengthy airport bus ride from the plane to the gate) to my departure gate for my connecting flight, which was already on final call. I found out after my journey that TK is apparently notorious for its flight delays."
優點： "USB charger in seat back. Great entertainment and the food was awesome. plenty of booze. I love the turkish delight at take off (such a nice touch) and the 'comfort kit' they pass out with slippers and toothbrush. I love Turkish Air."
缺點： "It was hot....the temp"
缺點： "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
缺點： "Nothing. Flight was amazing"
缺點： "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
優點： "I was sorted on Row 3 and the drapes kept hitting the back of my head."
缺點： "Move the drapes a few more inches back."
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
優點： "economy plus seats were nice, great movie selection, especially international movies"
缺點： "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
優點： "Seat comfortable"
缺點： "Flight was delayed and overhead bin space was very small"
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "Like the overall KLM experience"
缺點： "Food could have had better quality and the stewardess served it all at once versus in the various courses."
缺點： "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
缺點： "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The service"
缺點： "The food."
優點： "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
缺點： "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
缺點： "My suitcase didn't come with the airline."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Nothing to mention"
缺點： "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
優點： "short, sweet and to the point. 1+ hour flight is usually an easy hop."
優點： "MCR airport Mert & Greet parking was smooth and efficient."
缺點： "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
缺點： "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
優點： "Shirt flight but well catered, boarding was efficient and quick."
缺點： "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
優點： "Crew was great, very nice"
缺點： "Not enough legroom"
優點： "Snooth and efficiënt with a KLM service"
缺點： "No entertainment"
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."
缺點： "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
優點： "Everything excellent. Comfortable seats in business."
優點： "Fast boarding"
缺點： "The entertainment system wasn’t working for the whole 10 hour flight."
優點： "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
缺點： "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
優點： "The aircraft was clean"
缺點： "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
優點： "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
缺點： "The amount of extras you have to click no to while checking in online."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
優點： "Crew was very helpful.food"
缺點： "Food was not upto the mark."
優點： "Loved the service...everything was excellent"
缺點： "The bus class seat was a bit narrow at the feet"
缺點： "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
優點： "Timing & efficiency. Good food though only a sandwich."
缺點： "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
優點： "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
優點： "Easy airport business"
優點： "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
優點： "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
優點： "Crew was friendly, and the food was better than the usual KLM fare."
缺點： "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
優點： "Wide selection of entertainment, food was good."
缺點： "Boarding unorganized, but that may have been more of a passenger issue then KLM"
缺點： "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
缺點： "I slept didn't have snack offered and no entertainment"
缺點： "I missed my flight because of MU"
優點： "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
缺點： "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
優點： "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
缺點： "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
優點： "Food was relatively good"
缺點： "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"
缺點： "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"
豁免更改費用。 搜尋 布拉格出發的彈性機票