My flight was delayed but I don't blame Emirates for that. Food was surprisingly good... No complaints. Could have used some snacks in between the meal or after.
Make the seats more comfortable
USA is charging international travelers at the airport to use carts to transport the luggage from customs to outside. That’s very lame.
Flight attendants services are good..
One of my checked luggage was torn when received. I had to go through claim process. They asked for original receipt which I had by chance and reimbursed the cost.
優點： "The timing of the flight and available entertainment"
缺點： "For economy class, maybe more variety to meals?"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "Emirates allowed only 1 suitcase on return flight,going jfk -khi it was 2 pieces on return khi-jfk only one which i didn't know and never heard....how can i complain to Emirates please send me info..thanks"
優點： "Because i changed to business class, it was a different experience. Comfort, convenience, good service."
缺點： "All went well."
優點： "Crew was kind, attentive, funny, and engaging. The best."
缺點： "A warning about landing in Dubai, and being put on a bus to the terminal"
優點： "They were very supportive. Thanks."
缺點： "The seats were so uncomfortable , the leg space was too small ."
優點： "Good flight and crew but......."
缺點： ".........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc"
優點： "Hard to say, it wasn’t a good experience. Flying from Bombay to Toronto was really bad."
缺點： "They broke my baby stroller, they didn’t bag with or handle with care. It was new stroller all damaged from Bombay to toronto flight."
優點： "cheuk in 快！吾使等太耐！"
缺點： "They delayed the flight over entertainment system and that caused me to miss my connection"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "The food and service was great."
缺點： "Boarding for priority was a bit slow."
優點： "Leg space was better"
缺點： "Long line for boarding .its a big flight so you have to add more restrooms"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "the food is excellent"
缺點： "Very poorly organized boarding"
缺點： "Older plane less entertainment options"
優點： "Liked everything esp the luxurious interior& the comfort of the business class"
優點： "Food comfort"
優點： "Every thing is very good"
優點： "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
缺點： "Can't think of anything. Really."
優點： "Typical standard up to expectations Emirates flight overall."
缺點： "Delay at taxi while arrival. 20min waiting time at DXB for the arrival taxi."
優點： "Good food on board with swift and easy transit. Flight was also on time"
缺點： "Had to wait 5 hrs to get my boarding pass"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Awesome plane, lovely cabin crew, overall went above and beyond to make it as best a flight they could for us! I will definitely fly (and prioritise) emirates as a preferred airline from now on."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Leg room, seats reclining, kids movie selection."
缺點： "Food was horrific. Kids meal was just not Edible and smelled bad. By the time cabin crew reached our section there was no food selection. Bathrooms deteriorated through the flight and were not cleaned through a 10 hr flight. Paper towels and toilet toilet paper ran out two thirds of the way into the red-eye flight and bathrooms became non useable in the morning. Crew requires more training in upkeep of airplane on long-haul flights."
優點： "Everything was wonderful the crew was outstandingly friendly! I would definitely fly again"
優點： "The food Staff is superb My niece enjoyed the most. The crew clicked photos with her and made her moments memorable."
優點： "I appreciate the shuttle service that Emirate provided from my hotel to Nice Airport. The food was good and the crew was very attentive."
優點： "The crew and flights were very good,I could not find any fault with them."
缺點： "I require assistance due to a spinal injury which makes walking and standing difficult but not impossible. When we arrived at Dubai I was told my name was not on the list for assistance even though I had been taken to the flight in a wheelchair and informed check-in and flight crew. The Emerates assistance people made it seem as if they were doing us a favour by assisting us,made us stand around waiting for a buggy then for the train at no time did they show any respect or compassion for the people they were supposed to be assisting."
Take off and landing on time
The cabin was extremely hot. Pressed the assistance button and waited for more than 30 mins for one of the crew members showed up. Told him about the cabin temperature said he’ll check and lower it. 30 minutes later called saw him and asked if he lowered it. He said he’ll check again. Until we arrived to our final destination the temperature never got lowered. One of the passengers passed out during the flight. Pretty sure it was due to the heat. The leather seats didn’t help at all
Missed my flight from Toronto to Vancouver due to the TK0017 being delayed and the airlines refused to be pay for my overnight accommodation before I get on the next flight
優點： "The crew was polite but did not enforce social distancing when boarding. Disembarkation was chaos with everyone pushing to get off the plane."
缺點： "Calling people to board by rows would have made it less chaotic. Disembarkation was a dangerous disorganized mess."
缺點： "Very poor job . I had bad experiences."
優點： "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
缺點： "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
缺點： "Just to improve on the services and hospitality but there are really good"
優點： "Everything went well"
缺點： "Same problem as the first segment (see above)"
優點： "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
缺點： "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
優點： "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
缺點： "Good plane. Comfortable seats and entertainment system."
缺點： "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
缺點： "After returning home I found items had been stolen from my luggage. Specifically about half of the items in my first aid kit were taken. Total cost of replacement will be approx $30."
缺點： "My only complaint would have to be that their bathrooms on the plane were a dirty. Other then that the airlines was excellent!!!! I would definitely recommend Turkish Airlines to family and friends."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Comfort, food, staff, everything"
優點： "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
缺點： "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
優點： "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
缺點： "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
優點： "Great experience for my first international flight."
優點： "I would love to fly with them again"
優點： "Good entertainment, food was satisfactory (as much as can be expected in economy class)."
缺點： "Boarding was significantly delayed (because of the laptop ban search). Seats were more narrow than usual economy. Service was very slow since they only used one attendant per cart (instead of one in the front and one in the back)."
缺點： "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
優點： "The service was very good, friendly, courteous."
缺點： "Can't think of anything."
優點： "Great food, comfortable seats, Caring staff, Good TV quality and programs."
缺點： "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
優點： "The entertainment was great Wifi at the terminal was great"
缺點： "Boarding was a nightmare, no lines were formed, people were not kept in order People were boarding with oversized luggage and it was allowed by the crew People were talking at a very loud voices across the cabin and staff never intervened Many people were standing during the landing and were opening the overhead compartments, staff never intervened I am allergic to cheese and there was no replacment"
優點： "A lot of food and drink, toothbrush, slippers, etc."
缺點： "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
優點： "Very professional. Spacious seats."
缺點： "Wait at Ataturk airport on passport control."
優點： "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
缺點： "Nothing is bad as every detail from the flight was awesome"
缺點： "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
優點： "EverThing was excelentní bit doménových s feet smetl hořické"
優點： "Clean, fast, & efficient"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "I didn't eat the food because I have dietary restrictions but it looked decent."
優點： "Very professional and forthcoming crew, nice food, good choice of entertainment."
缺點： "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
優點： "sevice, personnel"
優點： "good food, nice attendants, comfortable seats, good pillows"
缺點： "no wifi"
優點： "Food is fresh and tasty. Safe landings and overall flight experience is very pleasing."
優點： "Prague airport is nice. Food is good. Boarding was on time and prompt."
缺點： "Entertainment on board was poor. No power outlets."
優點： "One of the best airlines I've ever flown. Would definitely recommend."
缺點： "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
缺點： "Customer servos default equipment moving you to different seat Change the condition for your pet And they would not do anything to make it better my last time flying with Turkish airline"
缺點： "Both my bags came back damaged--- one had the handle ripped off and the other the TSA approved look was jammed."
優點： "- Service was good and timely - Food selection was sufficient"
缺點： "- Entertainment system had some issues - Shoulder light was not working"
優點： "the flight was good"
缺點： "Flight from Istanbul to Kl was delayed 5hrs Finding out what was going on was difficult staff did not communicate with passengers - everything was word of mouth between passengers When reached Istanbul - flight was delayed 5hrs - there was again no communication of this. Their was nowhere to sit I spent the majority of 8 hrs on the floor beside a rubbish bin. Staff of turkish airlines did not listen to questions asked and just repeated information that was already known. Did not attempt to listen to what was been said to them. There was over 50- 100 people in line for the turkish airline counter in the 8 hrs I was at the airport. The staff did not attempt to organise this line, and it became a crowd of pushing people. I am extremely unhappy with the ground staff at Istanbul airport. they were rude and disorganised In the airport its self there is no free wifi and call cards cost $15."