缺點： "The planes are pretty outdated especially the connecting flights from Narita to HKG"
優點： "The seat was great."
缺點： "Overall, it was a great experience. Boarding is very fast compared to US airlines."
優點： "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
缺點： "The website doesn't work very well. It's also difficult to navigate."
優點： "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
缺點： "The second food service."
缺點： "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
優點： "Crew is responsive to requests, and very polite."
缺點： "Cabin temperature was 81F during the night, making it too hot to sleep."
缺點： "Old Aircraft Interior, could be more comfortable"
缺點： "Seat cushion could have been softer"
缺點： "Seat padding - seat was a bit firm"
優點： "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
缺點： "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
優點： "japanese airlines food is always better than u.s. airlines. service is also very courteous."
缺點： "disliked their entertainment system. no varieties in movies, and interface was a bit annoying as you could not see a visual menu of all movies and had to keep scrolling line by line to get to the next movie."
缺點： "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
優點： "Perhaps the most courteous airline I’ve experienced."
優點： "Friendly staff, fast service, and good food."
優點： "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
優點： "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
缺點： "Same as above"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Nice 777 plane, good snack"
缺點： "Everything the whole team was great."
優點： "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
優點： "Good service"
缺點： "baggage was broken."
優點： "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
缺點： "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
優點： "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
優點： "Huge plane with nice leg room and space. Attentive attendants with excellent service."
缺點： "Didn’t care for the food nor movie choices."
缺點： "I was pleased with all."
優點： "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
優點： "I enjoyed the hospitality and attention to detail."
優點： "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
缺點： "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
優點： "I like the courteous and efficient service of the whole crew."
缺點： "I didn't like part of the journey to USA to be run by UNITED."
優點： "Everything is perfect!"
優點： "The food were good and just enough for the inflight need"
缺點： "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Breakfast option"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Love the plane itself. It felt like it was new and it was very comfortable."
缺點： "Sometimes I am unable to understand what the announcements are saying. Probably due to the accent and volume of voice."
缺點： "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
優點： "I slept most of the way home so didn`t use the entertainment."
優點： "Good staff, good service, good entertainment"
缺點： "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
優點： "the food, service, and efficiency"
缺點： "The really long layovers"
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "Choices of food."
優點： "Entertainment system, comfort of the seats, staff, food, basically everything!"
缺點： "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
優點： "Food was good but not on every segment. Unlike many other airlines, ANA ticket counter team was very good. Japanese cabin crew etiquette & respectfulness are appreciated."
缺點： "Cramped seats. Narita has poor general facilities overall. Therefore ANA should offer a discounted lounge facility for passengers with more than 4 hours transit. (I read that lounge food is surprisingly bad. I used the United lounge instead.)"
優點： "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
缺點： "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."
缺點： "Seat legroom"
缺點： "Crew could have been more pleasant"
優點： "Comfortable for that sort of journey"
優點： "Entertainment and food are always reliably good on Turkish."
缺點： "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."
缺點： "Nothing could have been better. Turkish airline is the best and the VIP loung is heaven on earth !"
優點： "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
缺點： "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."
缺點： "All gy"
優點： "Requested for a aisle seat. Done without any issue. Very good food."
缺點： "Airport in Istanbul"
優點： "Very smooth, staffs were nice, meals were good but the bathroom was filthy."
優點： "We arrived in Athens eventually"
缺點： "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."
優點： "check in..Gatwick S."
缺點： "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
優點： "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"
優點： "All was really good"
缺點： "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
優點： "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
缺點： "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."
優點： "Excellent service. Very tasty food."
缺點： "Too many voice announcements, interfering with the entertainments system."
優點： "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
缺點： "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"
優點： "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
優點： "Food excellent,crew are friendly, polite."
優點： "The plane was too hot"
缺點： "Plane too hot"
優點： "Full meal and entertainment system even for a shorthaul flight."
缺點： "Tight leg room"
缺點： "flight was delayed 90 minutes and I had to sit next to a screaming baby the whole flight."
缺點： "My bag was lost"
優點： "the seats were more roomier than the flight to istanbul."
缺點： "One of the other passengers was being difficult and irritating on the flight."
缺點： "Trip delay"
優點： "Crew was very kind"
缺點： "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
優點： "I liked the food."
缺點： "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
優點： "Lot of empty spaces"
缺點： "Lot of rubbish on the plane"
優點： "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
缺點： "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."
缺點： "Same problem as the first segment (see above)"
優點： "The puntuality funny information video."
優點： "Comfortable seats, good food"
缺點： "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"
缺點： "Small seats in the economy class"
優點： "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
缺點： "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
優點： "Everything from boarding to disembarking was good."
缺點： "I had an impression that the seats on Turkish Airline were spaced further apart in economy class compared to other airlines based on several of our past trips. This time it was very tight. Dissapointed! Hope they bring the old spacing back."
缺點： "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
優點： "Well looked after from start to finish!"
缺點： "My entertainment set didn't work"
優點： "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
缺點： "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."
缺點： "Would highly recommend"
優點： "Overall it was ok. I enjoyed the leg space."
缺點： "I suppose it's just a matter of different manners"
優點： "All is good"
優點： "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
缺點： "Good plane. Comfortable seats and entertainment system."
缺點： "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
優點： "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
缺點： "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."
缺點： "Reaction of crew to passengers call needed improvement."
缺點： "Very nice crew and great food"
優點： "I was sorted on Row 3 and the drapes kept hitting the back of my head."
缺點： "Move the drapes a few more inches back."
優點： "Professional crew. Good simple check in."
缺點： "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
優點： "Great crew."
缺點： "Ran out of business class meal. Substituted a Econ class."
優點： "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
缺點： "Flight was delayed, had to run to my next connection flight."
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
優點： "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
缺點： "Not being to help on the ground in Copenhagen with delta issues"
缺點： "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
優點： "The aircraft"
缺點： "No overbooking next time!"
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
優點： "Very friendly crew and on time with no problems."
優點： "Crew was helpful and food was very good"
缺點： "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
缺點： "Staff rude and short"
優點： "Seat was good"
缺點： "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
優點： "Entertainment was amazing"
缺點： "Seats a bit hard"
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "KLM staff is great"
優點： "The flight was smooth, the service was friendly, and the food with plentiful."
缺點： "Too much activity in the cabin during the flight."
優點： "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
缺點： "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
優點： "My seat at the window was great and the staff really friendly and courteous!"
優點： "Crew were great, food, entertainment, seat and everything else was great as well."
缺點： "Lost all our bags so couldn’t ski"
優點： "the crew was nice"
缺點： "Seat confort on long flights, leg rooms,"
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
優點： "very attentive crew"
缺點： "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
優點： "Good food, friendly service"
缺點： "More trash pickup; only one round of beverage service"
優點： "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
優點： "The crew were amazing and the flight was very smooth."
缺點： "Keep up the good work"
缺點： "No reading light in my seat..."
優點： "Crew's hospitality, good music, good destination material, terminal info, good system overall"
缺點： "Less legroom, storage space, bad food, few movie options."
優點： "They considered my reguest of vegiterian food."
缺點： "I have no complaints."
優點： "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
優點： "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
缺點： "There were several flight delays and gates were changes a few times."
優點： "Entertainment options."
缺點： "Service was poor, seat did not recline, and the food was terrible."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
缺點： "Boarding could be better"
優點： "Nothing to mention"
缺點： "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
優點： "short, sweet and to the point. 1+ hour flight is usually an easy hop."
優點： "MCR airport Mert & Greet parking was smooth and efficient."
缺點： "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
優點： "Nice crew pilot food and beverage"
缺點： "No wifi"
優點： "Very pleasant, professional crew"
缺點： "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
缺點： "old screens and entertainment system leg room to small"
優點： "The service"
缺點： "The seats"
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
缺點： "Nothing special"
缺點： "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
缺點： "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
優點： "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
缺點： "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
缺點： "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
缺點： "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
缺點： "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
缺點： "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
缺點： "Really hard to get boarding passes online"
優點： "Had decent room space seats comfortable"
缺點： "My luggage could have arrived for a start"
優點： "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
優點： "Crew was wonderful and welcoming!"
優點： "The transfer times were excellent"
缺點： "Booked with my partner. Ended up sitting apart. Not good"
缺點： "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
缺點： "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
缺點： "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
缺點： "wine selection divider between seats"
缺點： "They lost my luggage :("
優點： "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
優點： "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
缺點： "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
優點： "Just a routine flight but done with perfect execution."
優點： "No extra charge for simple refreshments."
優點： "Quick and efficient not lying more to say or critique."
缺點： "Coffee and a bread roll as a snack??"
優點： "Timely and smooth teansit."
缺點： "Food has a way to go to be appetising."
優點： "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
缺點： "Slight issue with headphone connection, was not the only passenger."
優點： "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
缺點： "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
缺點： "Plane left more than 40 minutes late with no explanation or apology."
優點： "Absolutely everything perfect."
缺點： "Through my own fault I ordered a different seat instead of window seat. :)"
缺點： "No offer of snack with no egg in it."
優點： "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
缺點： "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
優點： "The crew and flight was faultless"
缺點： "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
缺點： "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
缺點： "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
缺點： "I was asked to change my seat repeatedly"
缺點： "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
缺點： "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
缺點： "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
優點： "Flight was only 50% full. Room to spread out."
缺點： "Leg room cramp. Flight arrived late as a result missed connection home."
優點： "Good boarding procedure."
缺點： "Nothing much to add for a short journey."
缺點： "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
優點： "Crew was great"
缺點： "Not enough food"
優點： "Amazing service, seat and FOOD"
優點： "Good seat near the front."
缺點： "Delayed arrival by 30 minutes."
優點： "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
缺點： "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
優點： "Disorganised and slow"
缺點： "Couldn't organise a booze up in brewery. Baggage offload took forever"
優點： "The flight was good overall. Friendly crew good attention."
缺點： "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."
優點： "Crew are efficient and friendly."
缺點： "Very small plane."
優點： "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
缺點： "One bag did not arrive in Toronto, apparently delayed in Paris."