Economy class clean, business not so much!
優點： "The Boarding Emirates at Logan Airport is a nightmare. The staff are unhelpful, and take long time to process Transiting passengers. The Desk is understaffed, and the staff is rude."
缺點： "The flight has enough crew on board, but the staff usually stand together in the galley and keep gossiping, instead of going around once in a while and check on passengers. It's a long flight and crews change but the passengers don't."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "I love Emirates airlines and I only registered once for diabedics food I always get it ,the service always consistent but could be better ,aiming for excellence"
缺點： "I think staff could do better ,I think Emirates should aim for excellence I think they still need more efforts to reach excellence ,for me Emirates is number one airline world wide"
優點： "Vegetarian food"
缺點： "If you provide blankets"
缺點： "Kids food. Chairs weren't comfortable until I reclined it back. Felt like I was bending forward when in the upright position."
優點： "The overall trip was amazing"
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Everything was great"
缺點： "Emirates service has fallen over the last several years"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Boarding was good"
缺點： "Peanuts !! Ban them please"
優點： "The flight"
優點： "Crew very nice and helpful, food was really good and entertainment was very good. The plane was also very clean, i would definitely fly with emirates again"
缺點： "Being late and have 24 layover at Dubai . Am still at dubai"
缺點： "Peanuts should be replaced with snack crackers as so many people can not eat or come in to contact with peanuts, it’s a health hazard and not healthy. Entertainment on board should have background music"
優點： "A380 flight was very comfortable, with adequate leg room. A great feature for long haul flights. Good food and a very good entertainment system"
缺點： "Good was served late, in both legs. Flight departs at 7 pm but diiner was served after 10 (midnight Dubai time) Which meant our sleep was disturbed and when breakfast was served we had a full stomach."
缺點： "They treat you what kind a color your Skin color"
優點： "The overall experience was good."
缺點： "The non-veg food option was limited to a prawn dish only which may not be a good option for all. Should have a chicken or goat meat alternative."
優點： "Food ,seat,everything was just great"
缺點： "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Love the idea of informing every leg of my flight. Thanks"
優點： "Almost $1400 value items were broken in my two fregile box/bag."
優點： "The AirBus A380 plane is amazing! Really great movie options too - almost too much choice."
缺點： "They randomly chose us to conduct a carryon bag search, which is fine. But they also randomly chose 100 other passengers and there wasn't enough information or staff to do this random check efficiently. Hence, we were more than an hour delayed."
優點： "Nice crew"
缺點： "Not enough space to sleep .. ppl infront put their chairs ally's the way back n I could barely move"
優點： "Lots of movie options"
優點： "Spacious, great entertainment selection, crew is very attentive"
缺點： "Not all seats can lean back"
優點： "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."
優點： "The food was better than others and beverages were served often. In flight entertainment options were impressive."
缺點： "There was so little leg room that my knees touched the seat in front of me. Everyone in the row had to get out for the window person to use the bathroom."
優點： "Crew was great, entertainment options expansive, food decent"
缺點： "I had 2.5 hours to get from terminal 5 to 4, check in and get to gate. I almost didn't make it. The lines at emirates check in were insane and didn't move for a long time (online checknin was unavailable). TSA at JFK also. Easy slow and my TSA precheck didn't appear for my pass."
優點： "Staff did their best and were polite but ultimately had no solution for the issue"
缺點： "I was unable to get an aisle seat therefore I was stuck in an middle seat. I am rather tall and the man on the window seat was morbidly obese and half of him was sitting on top of me for most of the flight. He also sweated all over me, snoredand snorted for the whole flight. I spent much of the flight standing and now have terrible leg oedema. It was the most uncomfortable flight I've ever been on. the flight was full so there were no reseating options apparently. It was extremely unpleasant."
優點： "Crew was pleasant and friendly."
缺點： "The plane seemed old compared with my flight to Dubai the morning of May 4, 2017."
缺點： "Very cold. Limited new/quality music to choose from..."
優點： "The experience as a whole was great!"
缺點： "My meal option wasn't available."
優點： "The environment was good and clean The food was on time and fresh"
優點： "As above"
缺點： "As above"
優點： "Flight staff was responsive and courteous."
缺點： "Seats are hard. Had to sit on pillow and blanket to soften. Entertainment screen did not work properly (would not follow finger movement - seat 45A. I did not tell staff."
優點： "First time on Emirates. Love the entertainment system and the staff is friendly and incredibly professional. Will travel Emirates whenever I can if I am traveling internationally."
The plane again was old and on this flight the crew were rude. The table was broken and there were problems with the entertainment system. The business class cabin is a poor product.
優點： "Movies and screen"
缺點： "Flight delayed. Crew doesn’t speak good English"
優點： "Very professional and polite crew"
優點： "I cancelled flight and you charged full amount as cancellation amount."
缺點： "My suitcase was completely soaked from the rain in Istanbul. It must have been left on the tarmac in Istanbul before it was loaded onto the aircraft. I had clothes on the inside that needed to be dried once in Cairo."
缺點： "Same problem as the first segment (see above)"
優點： "I had only 70 minutes transfer time and had to spend almost all of that time standing in line to go through security after just arriving from another flight!! I ran to the gate and was the last person through before it closed. I asked about my two bags and was told they were accounted for. Hardly believing it but glad to at least have made it I boarded. When I arrived in Zurich, sure enough my bags arrived too! Was very pleasantly surprised!"
缺點： "Though no fault of Turkish Airlines, having to go through security after just getting off one flight was stressful even if it might have been necessary. Almost missed my flight. The security area is not properly designed for accomodating many people at one time and the officials (actually two cleaning personnel) who did not speak anything but Turkish were manning the entrance. Even when I showed them my boarding pass they just rudely shooed me away!"
優點： "Paying only half of what other USA airlines offered we had a one stop trip from (IAH) Houston to (TLV) Tel Aviv and were served two meals with offerings of other food if needed. I don't know what was served but it was good yet very different from what we eat in Texas. Then we had a 2 1/2 hour layover in (IST) Istanbul Turkey which gave us plenty of time to get off the plane, shuttle to the terminal gate then walk around the airport for about an hour before heading to the next gate for our connecting flight. The crew was very pleasant and the flight very smooth."
缺點： "The landing in Instanbul Turkey was very poorly done, by far the worst I've ever experienced but the rest of the flight and connecting Turkish Airlines flight to Tel Aviv was great. The seats are very cramped but not much different than any other economy seat I've had on any other USA airline. The price of the ticket more than made up for the seat."
缺點： "This’s the worse airlines that I ever use in my life, in my way back to Boston I get to the airport 2 and half hours before my flight, it was so crowded outside the door, so I didn’t get to check in till like an hour and 10 minutes, Guess what! They didn’t let me in because they close the gate they said?? They have me payed for another thicket to I take the next flight They are so weird, even when you called the customers service they will do nothing for you, like they don’t live in our planet!! Trust me stay away from this turkish airlines"
優點： "Staff was very friendly. Good was great. I was actually comfortable during the flight."
缺點： "It's a long flight. But that's unavoidable."
優點： "Organized and well prepared. No attitude from the flight attendants. Everything went smooth as it should be. We left a bit late and we got on time. Pilots exelled."
優點： "great crew and flight!"
缺點： "We would have loved to have been able to easily upgrade to business class but weren't able to."
優點： "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "No entertainment at all"
優點： "I love everything, the crew was amazing ,very helpful and always with a big smile on the face. Also I love the food, my wife and I are vegan and we requested a vegan menu in advance before the fly and the menu was delicious, fresh and healthy!! I would definitely recommend this airline to everyone!!! Way to go Turkish airline!!!!!"
優點： "Since boarding process thru comfort, food, entertainment, everything was perfect. Back to travel in the airline without thinking twice about it."
缺點： "Expedia has doubled charged me for this flight and do not reimburse. You can't issue two seats for only one person. It's a scam."
優點： "The food"
缺點： "Was late"
缺點： "Departure from Istanbul was delayed, then there was a backup for takeoff, so we sat on the tarmac an extra half hour. Still don't understand why the Istanbul-to-IAD flight is scheduled to be an hour and a half longer than the IAD-to-Istanbul leg was. Apparently there was no effort to make up lost time, so our scheduled 7:10pm arrival was after 8pm. Pasta dish was clearly supposed to be a hot meal, but it was cold when served."
優點： "Great experience for my first international flight."
優點： "The courtesy you gave all the passengers"
缺點： "The 14-hour trip that made it hard for comfort it wasn't your fault just a distance that I had to go"
優點： "Surprised at the quality of food on an airplane"
缺點： "Wish the staff would pick up the dishes quicker that's it."
缺點： "How come a Business Class doesn't have sleeping masks? Unbelievable."
優點： "Entertainment was very nice."
缺點： "Bath room was not clean during the flight. Flight attendants can be nicer."
優點： "Very comfortable seats and high quality staff."
缺點： "Boarding procedures, especially owing to TSA requirements. difficult."
優點： "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
優點： "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
缺點： "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
優點： "It was an amazing overall experience."
缺點： "Would have like to more about boarding gate earlier. But the process flowed very smoothly"
缺點： "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
缺點： "Well our flight wasn't until 4:30 am and we couldn't go into the airport until 1am. So we were sitting outside in the heat for 8 hours until they would let us in."
缺點： "I'm very upset with the airline ... I filed a claim money back through the policy ... I do not presented to outbound flight because I had lost my passport ... However, buy another ticket of plane in the same airline and when I wanted to take my return ticket was told it was canceled and I had to buy another ticket plane ... very bad."
優點： "When we arrived at the gate we were told they did not have us in the system and the one gate attendant told us that the airline did not like Kayak. We were then forced to stay in the airport hotel at a rate of almost $200.00 as we were unable to secure a flight on a different airline until the next day"
缺點： "They lost my baggage.i got 7lb of red caviar .My red caviar deteriorated.i spend 50$ per lb which is 350$ total and Turkish airlines agents didn't help me find my luggage .in the end they pay only 100$ back for my caviar even when i tald them that i spend 350$ total . It is was Flight from Chicago to Ashgabat"
優點： "Service and food"
缺點： "Leg room on flight"
優點： "Friendly workers"
缺點： "I upgraded and paid for first class round trip but only got it for my flight to italy and not the flight back to miami. Economy is too cramped for such long flights and they are not as attentive as in first class"
優點： "The crew was very nice."
缺點： "The cup holder on my seat was broken and wouldn't stay up... So minor. Other than that, we had a very pleasant flight in TA."
優點： "Food Entertainment Comfortable seats"
缺點： "Crew should be more responsove to issues it took them 1h to solve my issue!!!"
優點： "Friendly people , correct timing , good prices"
缺點： "The chairs didn,t go well for sleeping And we had 12 hrs to do ."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Excellent seating space"
優點： "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
優點： "everything. it's really a good option!"
缺點： "nothing really"
優點： "- nice treats around take off (turkish delight and Superman v Batman Chocolate cake) - good in-flight entertainment selection"
缺點： "- service was slow and steward/esses took awhile to respond to service calls; were not that friendly - trash wasn't picked up"
優點： "I enjoyed receiving food on the flight with real silverware, a warm roll and friendly service. Having a choice of entertainment was also nice. Best of all, I like the fact that the airlines offers a guided tour of Istanbul in English during a layover there; I only wish I'd read that in the in-flight magazine before going off on my own to sightsee."
缺點： "I didn't like the multiple screenings to get on the plane, but suspect that was more a decision of the airport than the airlines. Being singled out for extra screening wasn't my favorite either!"
優點： "Security checks in a narrow area serving several flights to the USA took way too long time to board"
優點： "There was an amazing chef that specially made a meal for me since I am a vegetarian and there was not an option to order a vegetarian meal when I checked in."
缺點： "Will send email re all the problems encountered . Never did make flight and Turkish Airline counter was shut down when I attempted to reschedule the flight....no telephone number listed on E ticket confirmation, Tam Linhas Aereas counter personnel were unable to assist with issue. Overall, totally dissatisfied ....felt that I was hung out to dry in at the Buenos Aires Airport!"
優點： "Thank your for everything, the staff and services were excellent. But the flight was delayed for about an hour, with no explanation; it would have been nice to know why we were delayed for so long."
Very pleasant, on time and I would like to particularly express my gratitude to Michelle, the flight attendant who was not only very kind and friendly but also went out of her way to help me find and retrieve the airpods I had lost while asleep.
The crew. The boarding at The airport in Buenos Aires was a disaster. Got to the airport 3 hours before and only got to the gate 30” before departure
優點： "The flight left on time."
缺點： "No food, very few drinks."
缺點： "More comfortable seats you can sleep in"
缺點： "My charger port wasn't working for my phone, and the movie in wanted to watch wasn't working either."
缺點： "Arriving on time to make connection although I am not sure 1 hour 30 minutes was long enough to make our next flight. The baggage took a very long time."
缺點： "I ordered kosher food and again American Airlines didn’t get me any"
缺點： "Checking in was way too long, more than 45 mins"
缺點： "Boarding procedure could have been a bit more organized as we had trouble hearing what seats were boarding."
優點： "The seats are hard and unconfortable for a long trip"
缺點： "Seats (too small and little distance between them) Food (although this time the breakfast was better, AA has the worst food selection compared to other airlines. I just have to get dinner at the airport or eat at the lounge before bording) service is also mediocre, flight attendants are lazy"
優點： "Good crew. Smooth ride. Beautiful new plane."
缺點： "Food but it wasn’t bad."
優點： "The crew"
缺點： "The food"
優點： "Arrived early in CUN!"
缺點： "Food selection"
優點： "The dinner was good"
缺點： "All the flight attendants were hanging out in the back. Socializing like we were invisible. They seemed to prioritize one another over the passengers. It felt a little odd."
優點： "Had the fortune to sit with a passenger that had a service dog"
缺點： "Takeoff was delayed Two hours and 17 minutes with NO explanation."
優點： "Quick and easy"
缺點： "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"
優點： "The food was fabulous!"
優點： "Food was really good, crew members fantastic. Boarding was a little messy, a mix between anxious passengers and weak organization."
缺點： "The entertainment system didn't work and there was no way to solve it. It should've been checked before. It was a 9-hours flight with almost nothing to do."
優點： "Flight was clean"
缺點： "Staff was rude Poor service by the staff Did not arrive @ our destination in time Missed our flight out from Paris No accommodation by AA staff / no responsibility stating this was a BA itinerary not AA which is ridiculous!!!! WILL NEVER USE AMERICAN AGAIN — I used to advocate friends to use AA — after this experience— never again"
優點： "Crew was helpful and nice."
缺點： "Plane and seats were a little outdated."
優點： "Entertainment service and film variety was good"
缺點： "Seats are too small, no place for my legs"
缺點： "New plane and excellent service. The flight was on time and the crew was very servicial."
優點： "Good food"
缺點： "Online check in for one of our two passengers was impossible. Simply never worked. At airport check in desk, manual data entry errors during airport check in caused issues during customs at the end of the flight. Also we were not seated together initially even tho reservations were made months in advance. Airline online check in was pushing us to pay extra for seats together."
缺點： "Free seats in economy class are way too squeezed for a 10 hours flight."
缺點： "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
缺點： "This made the check in process extremely frustrating and confusing. Traveling with my elderly dad who had to squeeze between two large men for 7 hours because people who actually booked the airline got priority seating. We had to pay an extra $500 to upgrade to comfortable seats. Not pleased w Kayak."
缺點： "I nearly missed my flight because I did not have a seat for a flight that I bought a ticket for at full price. Which, would lead one to believe that I would have a seat on said flight. However, coming to the gate an hour before boarding the personnel working gate the said he was having computer difficulties and could not get me a seat and it would be 10 min. I continued to return till boarding to find out I had no seat and I was on standby. Upon going to customer service they replied the airline oversold tickets and every airline does this as if to make this practice ok. Well being in sales myself and if I were to sell x amount of product to one customer ( or several) I better make sure I have it all there to deliver. People rely on you schedule wise. It nearly shot a meeting I had to make in the foot. Very disappointed with the airline and the way things were handled."
優點： "Got me there eventually"
缺點： "One hour delay"
優點： "Food was fine."
缺點： "Plane was old and didn't include personal screens in the seats, for an 8+ hour flight it should be mandatory. Everything about the plane felt old and slightly dirty, and while flying across the Atlantic, it's slightly nerve wracking to still see cigarette disposals in the bathroom and on the seats (reminding you just how old the plane is)! The boarding process was a bit crazed, we were put on buses in no particular priority order and dropped off at the plane to all board at the same time!"
優點： "The sweet flight attendant on our flight was the only good thing about our experience."
缺點： "Flight of stairs to the shuttle and no working elevator"
優點： "Entertainment package at your seat was easy to use and had a wide variety of movies, music, etc. to please anyone. Plane was new and everything worked. Arrived early!!! Captain was best attribute of the crew."
缺點： "Crew seemed to be robotic, no personality, just doing a job. Food was just OK, nothing special, but at least it was somewhat tasty."
優點： "Very nice gate crew, efficient boarding, quick and efficient takeoff"
缺點： "Found out that a lot of Argentinians do not obey the crew rules. Before the seatbelt sign turns off they already start moving to the front of the plane. But off course is not the airline duty to teach manners."
缺點： "American Airlines delayed my flight over 16 hours. Very unhappy."
優點： "Nothing special. Horrible food (the worst in years). Cabin crew try to manage but a refurbished plane doesn't justify more than double for a substandard bussines class."
缺點： "Flight was delayed 4 hours so we missed our connection. The entertainment system was down during the flight and all they did was apologized over the speaker. There was no rep waiting to help upset customers so we had to wait TWO hours in line as there were only 2 girls at the counter when there are 6 counters. They were completely unapologetic and although they set us up on another airline to fly back, the whole experience was completely unsettling. AVIANCA NEVER AGAIN!!!!!!!!!!"
優點： "The crew really good"
缺點： "People at the bs as airport didn't organize everything. Lines all over the place and two flights cancelled to the same destination in less than 24 hours! Got lucky that they didn't move us onto a next flight because there was a domino effect on the flight. I stead of solving a problem for 200, they began to make problems for 600."
優點： "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
優點： "On time, very friendly and accommodating crew!"
缺點： "My screen didn't work BA to Dallas but I didn't ask for help either!"
優點： "Movies. Upgraded to more spacious seat."
缺點： "Dry dry dry. Hard to sleep."
優點： "Headphones provided. Pleasant crew."
缺點： "Exhausting overseas flight. Seats barely recline, impossible to get any sleep. The system was broken so no wifi, movies, maps etc. Power was intermittent so it was difficult to charge devices."
優點： "the different sections of the plane made it feel smaller. Great food in flight along with the entertainment."
缺點： "it was a long flight, not enough movies to watch throughout the flight. Only dc outlets available which i wasn't prepared for"
優點： "Right in time and crew very responsable."
缺點： "The audio for film's didn't function in many places of the plain."
優點： "Business class is very good"
優點： "All fly attendants. DId a very good job"
缺點： "The little flat tv was not working properly. The plain is too old."
Short trip and the service was great and courteous. I slept through most the trip so that helped that I wasn’t disturbed. Good wasn’t necessary.
Would have been nice to have at least a snack or something on board.
優點： "Everything was great. From food to entertainment was great."
優點： "Crew attentive"
缺點： "Check in REALLY slow. Seat space unacceptably too small. Couldn’t hear entertainment sound over engine noise with earphones so could not use entertainment. Need better earphones. Chair wouldn’t recline."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
缺點： "Freezing in the cabin that morning."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "the over seas flight was fine... once we got on board"
缺點： "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
優點： "Staff were friendly and accommodating"
缺點： "Flight was delayed over 2 hours on New Years Eve and in return, we were given $10 food vouchers... only problem was most things were closed in the airport because it was New Years, and what was open the $10 barely covered it. In flight entertainment wasn’t working properly and frequently cut out. Eventually gave up."
優點： "This was a very pleasant flight. The attendants were excellent. The plane was clean. The food was fantastic . The entertainment system made the flight go by better. Over all an excellent experience"
缺點： "Flight was delayed for 3 and half hours."
優點： "They have good entertainment system and library"
缺點： "The plane delayed for almost 90m due to a mechanical issue. Of course, we missed our connection in Vancouver. Upon arriving in Vancouver, there was no help at all or guidance. Customer support desk was manned by one agent even in the presence of long queues."
優點： "No surprises."
缺點： "t took the crew 3 hrs on the tarmac to figure out the plane was unsafe to fly!"
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
缺點： "Food was grose. Seat was located on an emergency exit and supposed to be "preferred". Worst seat ever. Right next to the window is very uncomfortable since your stuck to the wall if the plane. Theres no window on that row. But this specific seat is awkward and very uncomfortable."
缺點： "I was simply trying to relieve myself using the restroom in the back. I had held it in the entire time during take off but I desperately needed to go. The seatbelt sign stayed on for an eternity so I decided to get up to go when I felt it might be ok. Another gentleman also did so, he didn't get yelled at but I got an earful from the flight attendant and she assumed I didn't speak English because I couldn't respond while trying to hold my nladder."
優點： "I got to where I needed to go... 3 hours later"
缺點： "My flight was delayed by almost 3 hours. And my luggage got left in Toronto and I went 2 days without it. I tried to contact the company that was delivering it and could not reach them all day. Air Canada never offered to compensate me at all and now I will have to chase them down for compensation."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "Flight attendant was helpful when I had a personal health issue."
缺點： "Pay for snacks on a 5 hour flight? What do you really get for a ticket that cost over $500. US? I paid for noodle soup. They gave me a fork to eat it after they bumped into me and spilled the hot liquid on my sleeve and slacks. Then when I went to eat it I realized that the noodles were not cooked through. they were rubbery. the liquid was tasty, but with a fork how much can you taste. Ended up giving it back after eating about 1/4 of it. Seats had no leg room even though was a larger plane. Had restless leg from the very beginning. Legs were in pain the whole time."
缺點： "Party of 7, all split up in different seats. Aircanada was completely useless to help us out Big discussion on the plane with other passengers. Flight was delayed, lost our connection. 10 hours at toronto airport."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
優點： "That we ended the trip safely."
缺點： "Paid the trip to Lufthansa and flown with Rouge not even Air Canada ! Big disappointment, never again."
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Very good !"
缺點： "the delay coming and going"
優點： "The crew was nice and the flight landed on schedule."
優點： "Flight left and arrived on time and crew was courteous and efficient. Food was surprisingly good."
缺點： "There was no entertainment, period, unless you wanted to rent an IPad-type device for $10 to view movies and such. Jeez, on a transatlantic flight? It's not the fault of the crew, of course. It's the front office where I suspect there might be those who are a tad bit removed from the front lines"
優點： "Good food, great entertainment. The extra for economy plus was well worth it."
缺點： "Flight was delayed but most of the delay was recovered during the flight."
優點： "Food is okay. No delay on time flight I enjoyed it"
缺點： "So far nothing flight attendants are very nice"
缺點： "Food from McDonalds would have been 10 times better than food they served. I ate only 2 bites and it smelled bad and made me feel nautilus."
優點： "Great service, friendly staff, fuss-free boarding, good entertainment selection."
缺點： "Plane could have been slightly cleaner (eg replace old, ratty in-flight magazines). Food was reasonable but a bit bland."
優點： "The on board service was fine."
缺點： "The plane was late. We had to spend night in Toronto. We have not received our luggage yet after being assured it would be on plane with us. the boarding in Rome was pure chaos. The Italian staff were totally out of control"
優點： "Must have been a newer plane. Very quiet engine comfortable seats. I didn't use any onboard entertainment except my own."
優點： "Everything was basically on time."
缺點： "Air canada should still give snacks like west jet."
優點： "Very friendly staff."
缺點： "Left late so missed connection. Was put up in a mediocre hotel."
優點： "Very good individual entertainer system in seat backs of new boeing dream liner."
缺點： "Called in advance re special veg meal but they didn't have it at mealtime."
缺點： "Flight was delayed 2 hours"
優點： "Quick non stop flight from Vancouver to Calgary. Has to change my flight last minute and wasn't charged for doing that. That on its own was a relief and great surprise."
缺點： "The plan was hot - no AC it was hard to sit through. The snacks on Air Canada flights get worse and worse every year. Pay more get less."
優點： "Crew was respectable and the food was good."
缺點： "The policy of having to check-in in order to have a seat is ridiculous and borderline racketeering. If one pays for a flight, they should get the ticket they paid for. It should not be based on whether they check-in because Air Canada wants to make more money on selling their seat because they didn't check-in. This is unacceptable. Since it's a company policy, my wife and I would enforce our own policy in response: we will choose not to fly Air Canada again."
缺點： "Air Canada cancelled a flight from New Orleans to Toronto causing our entire itinerary to be rebooked and without a replacement flight. We ended up not getting the Air Canada flight back and having to go with United"
優點： "Great crew, delicious samosas! Awesome selection of movies"
缺點： "I'm skinny but tall and it is my opinion that these seats are uncomfortably small/narrow The room UNDER the seats is smaller than in other planes as well, so it's tougher to stow your gear"
Houston and United do a horrible job in priding wheelchair assistance.
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "Cancelled my flight offered hotel vouchers thru 1800 united said they can't at the airport then 1800 united so it can only give vouchers at the airport"
優點： "The atention"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Getting home."
缺點： "It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor"
缺點： "More food for the second meal. Some deserts would be nice."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Delay killed my travel plans and resulted in a nine hour layover in Munich Germany!"
缺點： "Sits not suitable for long distance travel"
缺點： "More leg room that you don't have to pay for"
缺點： "Checked luggage took more than 45 minutes to arrive. Tough with little kids to keep waiting."
缺點： "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Crew was great. Long wait for operations on the ground to pull plane to gate was only negative."
優點： "In flight staff was fantastic"
缺點： "Boarding was awful. I didn't have a seat when I checked in, then was told I could take American flight with a partial credit. Then they gave me a seat last minute. I didn't approx ya r"
優點： "fast take off and good service."
優點： "The crew was excellent"
缺點： "The seating space is to small"
優點： "I didnt like anything. This airline is a disgrace."
缺點： "Your flight attendants were extremely rude. Seats are uncomfortable. Lights stayed on the entire flight (even at midnight). You played the same commercial for 2 hours straight. Restroom looks as bad as it smells."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Pilot was very communicative and reponsive to our needs.,"
缺點： "Flight attendant was very irritable and rude. Screaming baby on most of the flight. There was no attempt to help by flight attendants. Plane warm."
優點： "Good flight...no complaints."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "great service with kind and friendly Flight attendants"
缺點： "Not available usb conector and the food is regular"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "We had to fly from Chicago to Atlanta then watch to delta just to get to Portland. Unbelievable."
優點： "Very nice breakfast provided. Staff was great."
缺點： "No media entertainment for 3.5 hour flight"
優點： "smooth flight"
缺點： "seat didn't recline"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "The food was aweful."
優點： "We got there on time!"
缺點： "In flight entertainment worked fine at first but then, halfway through my movie, it just kept stopping and trying to buffer. I tried to reboot my device, reset internet connections, restart the app, but nothing worked. Even though I had 40 minutes left in the movie and 90 minutes left on my flight, I couldn't finish the movie."
優點： "Boarding passes on my phone"
缺點： "The seats on the first plane were hard as a rock"
優點： "The staff were fairly friendly. It was a short easy flight"
缺點： "I didn't care for how tiny the plane was but the pilot definitely knew what he was doing. I still felt safe."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Everyone was so friendly and didn't get dragged off the flight :) Actually - excellent service. Arrived early"
優點： "Movies on personal device"
優點： "I recommend this company. I ve traveled from reno to buenos aires. Thank you !!"
優點： "The extreme help of the boarding agent trying to ensure that, even though we we're leaving Great Falls late, I was able to get to my connecting flight"
缺點： "It seemed that the flight from Denver to Great Falls and the return flight to Denver was very late both times. Once due to mechanical issues and not sure of the reason from Great Falls back to Denver"
缺點： "The planes seem to need a little bit of refurbishing"
缺點： "The flight left 15 late due to the bags needing to be moved from below up to the cabin. With only a 45 minutes connecting time, this made us nervous. We did ultimately end up making the connection because they arrived/departed out of the same terminal. I'm not sure we would have made it otherwise. The crew was a bit loud and kept bumping people on the aisle as he made his way down with the cart. The seats were hard as a rock."
缺點： "The return flight took about over 4 hrs of delay."
優點： "Food was just ok. Fly twice with delta international and was spoiled,"
缺點： "Crew no customer service, the boarding lines international & domestic were a jungle. Even boarding pass line to check in lugguage had 200 people in it and only one flight out. No fast Kioskos and many people standing around 6 to be exact not helping and just standing so people don't go into another airlines lines. Useless"
缺點： "Lost my bag"
缺點： "Crew kept bumping into passengers when walking through the aisles with no apologies."
優點： "The flight got us to where we were going."
缺點： "United waited until last minute to give seat assignments. Out party was split up throughout cabin (departing and returning flights). No entertainment on flight. Most unorganized carrier I've flown with."
缺點： "Some of the crew, a woman this time, was too serious and never smiled. If they don't like to work with the public they should select another profession."