The food was good the movie selections needs improvement!
優點: "Not much really"
缺點: "Boarding, food, seat comfort. Essentially everything"
優點: "The food was awful. Cold sandwiches all the way. Frozen drinks. No hot drinks at all."
缺點: "Change the variety of the food same as other airlines do"
優點: "Movies and screen"
缺點: "Flight delayed. Crew doesn’t speak good English"
缺點: "Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude."
優點: "Very professional and polite crew"
缺點: "My suitcase was completely soaked from the rain in Istanbul. It must have been left on the tarmac in Istanbul before it was loaded onto the aircraft. I had clothes on the inside that needed to be dried once in Cairo."
優點: "It was clean nd better food that United."
缺點: "Stupid policy about carry on luggage (8KG or less) made my life horrible. Stupid rule—no Turkish for me, my laptop and my “heavy” camera."
缺點: "I attempted to cancel this flight and arrange to use the same route within a year, but when Oct 3 came, nothing had been done. I called as I had before to Justfly and was then told that I had to use the ticket by the date I purchased it (3/26) . I should have just done nothing as when I cancelled the ticket, it cost me another $100l. I will not use Justfly again. I am out more than $1000."
缺點: "Same problem as the first segment (see above)"
優點: "Food and entertainment were good."
缺點: "Ground staff very unhelpful and arrogant. Wanted to upgrade to business class and the representative who served me was very rude and unhelpful. Boarding was through buses which was inefficient and messy. My trip was 11 hours of flying time. Economy seating is super tight and legroom awful. For long haul flights they must be more generous in terms of seat size and legroom."
優點: "It was a very fine flight Kosher food was fine Only problem was very long lines at boarding and repetitive"
優點: "Paying only half of what other USA airlines offered we had a one stop trip from (IAH) Houston to (TLV) Tel Aviv and were served two meals with offerings of other food if needed. I don't know what was served but it was good yet very different from what we eat in Texas. Then we had a 2 1/2 hour layover in (IST) Istanbul Turkey which gave us plenty of time to get off the plane, shuttle to the terminal gate then walk around the airport for about an hour before heading to the next gate for our connecting flight. The crew was very pleasant and the flight very smooth."
缺點: "The landing in Instanbul Turkey was very poorly done, by far the worst I've ever experienced but the rest of the flight and connecting Turkish Airlines flight to Tel Aviv was great. The seats are very cramped but not much different than any other economy seat I've had on any other USA airline. The price of the ticket more than made up for the seat."
缺點: "This’s the worse airlines that I ever use in my life, in my way back to Boston I get to the airport 2 and half hours before my flight, it was so crowded outside the door, so I didn’t get to check in till like an hour and 10 minutes, Guess what! They didn’t let me in because they close the gate they said?? They have me payed for another thicket to I take the next flight They are so weird, even when you called the customers service they will do nothing for you, like they don’t live in our planet!! Trust me stay away from this turkish airlines"
優點: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
缺點: "It's a long flight. But that's unavoidable."
優點: "Organized and well prepared. No attitude from the flight attendants. Everything went smooth as it should be. We left a bit late and we got on time. Pilots exelled."
優點: "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"
優點: "A much nicer 777 on this leg."
缺點: "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點: "No entertainment at all"
優點: "Since boarding process thru comfort, food, entertainment, everything was perfect. Back to travel in the airline without thinking twice about it."
缺點: "Expedia has doubled charged me for this flight and do not reimburse. You can't issue two seats for only one person. It's a scam."
優點: "The food"
缺點: "Was late"
優點: "Great short flight and we even received a meal as well as free headphones."
優點: "The food was impeccable- would compete favorably against Etihad, Singapore, Cathay or Emirates Courteous crew who would be the very best with some more training in making customers feel special. Excellent business cabin"
缺點: "Slightly edgy crew"
優點: "Great experience for my first international flight."
優點: "Surprised at the quality of food on an airplane"
缺點: "Wish the staff would pick up the dishes quicker that's it."
優點: "The planes I flew in were very clean, comfortable and in great condition. I enjoy the seat space and comfort, good entertainment options with great quality entertainment system. The meals were also decent and we were even fed sandwiches on a short flight."
優點: "-"
缺點: "How come a Business Class doesn't have sleeping masks? Unbelievable."
優點: "Entertainment was very nice."
缺點: "Bath room was not clean during the flight. Flight attendants can be nicer."
優點: "Very comfortable seats and high quality staff."
缺點: "Boarding procedures, especially owing to TSA requirements. difficult."
優點: "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
優點: "The crew in Nigeria were very helpful. Hated the food but hey plane food is always bad in economy. Loved the inflight movies"
優點: "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
缺點: "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
優點: "It was an amazing overall experience."
缺點: "Would have like to more about boarding gate earlier. But the process flowed very smoothly"
缺點: "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
優點: "When we arrived at the gate we were told they did not have us in the system and the one gate attendant told us that the airline did not like Kayak. We were then forced to stay in the airport hotel at a rate of almost $200.00 as we were unable to secure a flight on a different airline until the next day"
優點: "Service and food"
缺點: "Leg room on flight"
優點: "Friendly workers"
缺點: "I upgraded and paid for first class round trip but only got it for my flight to italy and not the flight back to miami. Economy is too cramped for such long flights and they are not as attentive as in first class"
缺點: "The airline has lost my luggage which has costs several hundred dollars worth of replacements and they have not been in contact."
優點: "politely crew."
缺點: "food caused stomach pain"
優點: "The crew was very nice."
缺點: "The cup holder on my seat was broken and wouldn't stay up... So minor. Other than that, we had a very pleasant flight in TA."
優點: "Nice onboard entertainment system"
缺點: "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點: "I am fairly tall and lanky, so the configuration of the seats makes it very difficult to get comfortable. In this specific case, the person in front of me kept trying to recline their chair despite the chair pressing painfully into my knees."
優點: "Excellent seating space"
優點: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
優點: "everything. it's really a good option!"
缺點: "nothing really"
優點: "Excellent food and services, both ground staff and cabin crew."
缺點: "Seat pitch is very short on the Airbus A330 for an average person’s height allowing for very limited body movability making it extremely uncomfortably especially on long flight durations."
優點: "There was an amazing chef that specially made a meal for me since I am a vegetarian and there was not an option to order a vegetarian meal when I checked in."
Houston and United do a horrible job in priding wheelchair assistance.
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點: "nothing in particular"
缺點: "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點: "Getting home."
缺點: "It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor"
缺點: "More food for the second meal. Some deserts would be nice."
優點: "good movies to choose from"
缺點: "slimline seats on a 12+ hour international flight are torture"
缺點: "Delay killed my travel plans and resulted in a nine hour layover in Munich Germany!"
缺點: "Sits not suitable for long distance travel"
缺點: "More leg room that you don't have to pay for"
缺點: "Checked luggage took more than 45 minutes to arrive. Tough with little kids to keep waiting."
優點: "Nothing"
缺點: "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."
缺點: "飛機上的食物太差了,份量又不足,全程都餓肚子,有選擇的話我肯定不乘搭聯合航空或是自備食物。"
優點: "The variety of TV shows."
缺點: "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點: "In flight staff was fantastic"
缺點: "Boarding was awful. I didn't have a seat when I checked in, then was told I could take American flight with a partial credit. Then they gave me a seat last minute. I didn't approx ya r"
優點: "fast take off and good service."
優點: "The crew was excellent"
缺點: "The seating space is to small"
缺點: "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點: "Pilot was very communicative and reponsive to our needs.,"
缺點: "Flight attendant was very irritable and rude. Screaming baby on most of the flight. There was no attempt to help by flight attendants. Plane warm."
缺點: "there was someone sitting in my chair who got angry and it was very rude because I asked him to sit in the right place. I had to put my carry far from me because he put his on my head."
優點: "Good flight...no complaints."
缺點: "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點: "great service with kind and friendly Flight attendants"
缺點: "Not available usb conector and the food is regular"
缺點: "I can't wait to the Redding airport has a body scanner. I have an artificial hip and have to go through a full pat down every time I fly."
優點: "Early arrival"
缺點: "Waiting for docking spot."
優點: "Nothing."
缺點: "We had to fly from Chicago to Atlanta then watch to delta just to get to Portland. Unbelievable."
優點: "Very nice breakfast provided. Staff was great."
缺點: "No media entertainment for 3.5 hour flight"
優點: "smooth flight"
缺點: "seat didn't recline"
缺點: "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點: "The food was aweful."
優點: "We got there on time!"
缺點: "In flight entertainment worked fine at first but then, halfway through my movie, it just kept stopping and trying to buffer. I tried to reboot my device, reset internet connections, restart the app, but nothing worked. Even though I had 40 minutes left in the movie and 90 minutes left on my flight, I couldn't finish the movie."
優點: "Boarding passes on my phone"
缺點: "The seats on the first plane were hard as a rock"
優點: "The staff were fairly friendly. It was a short easy flight"
缺點: "I didn't care for how tiny the plane was but the pilot definitely knew what he was doing. I still felt safe."
缺點: "中文廣播人員結結巴巴都在亂翻譯,太不專業了 服務人員一直玩,講話好大聲,讓人不能休息,很不舒服 大家下飛機時,每間航班都會很有禮貌一直謝謝搭乘,UA871我沒感受到。"
優點: "Movies on personal device"
缺點: "Food"
優點: "Boarding was organized properly by line per zone"
缺點: "Aircraft was old, and dirty, seats were old and cramped, and did not recline, bathroom was smelly and dreary. This is typical domestic flight equipment on an international flight. As usual, mediocre to pathetic in comparison with European and mideast airlines."
優點: "Love the entertainment with Direct TV, worked great"
缺點: "More food options please. Also wifi didn't work at all during flight."
優點: "Flight was on time and punctual"
缺點: "The two air hostess were quite salty and unhappy with most passengers. Felt that all of were a burden - c'est la vie!"
優點: "I recommend this company. I ve traveled from reno to buenos aires. Thank you !!"
缺點: "The planes seem to need a little bit of refurbishing"
缺點: "The flight left 15 late due to the bags needing to be moved from below up to the cabin. With only a 45 minutes connecting time, this made us nervous. We did ultimately end up making the connection because they arrived/departed out of the same terminal. I'm not sure we would have made it otherwise. The crew was a bit loud and kept bumping people on the aisle as he made his way down with the cart. The seats were hard as a rock."
優點: "Food was just ok. Fly twice with delta international and was spoiled,"
缺點: "Crew no customer service, the boarding lines international & domestic were a jungle. Even boarding pass line to check in lugguage had 200 people in it and only one flight out. No fast Kioskos and many people standing around 6 to be exact not helping and just standing so people don't go into another airlines lines. Useless"
優點: "Price though in future I will pay more to avoid United."
缺點: "My son was flying and arrived at airport without enough money to pay for his checked bag. I offered to pay by credit card but they refused to even talk to me. No one offered any suggestions and they were rude and uncaring. It's appalling to see people act that way. You will never get another dime of my money."
優點: "Food"
缺點: "Lost my bag"
缺點: "Crew kept bumping into passengers when walking through the aisles with no apologies."
優點: "The flight got us to where we were going."
缺點: "United waited until last minute to give seat assignments. Out party was split up throughout cabin (departing and returning flights). No entertainment on flight. Most unorganized carrier I've flown with."
缺點: "Some of the crew, a woman this time, was too serious and never smiled. If they don't like to work with the public they should select another profession."
缺點: "I don't like that they board from front to back. it makes more sense after business class To board from the back."