優點： "It was ontime"
缺點： "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"
優點： "Very professional !"
缺點： "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
優點： "Crew was fantastic!"
缺點： "I wish they would use newer planes on this long route but other than that everything was excellent!"
優點： "Excellent service for affordable price"
缺點： "Flight was delayed"
優點： "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
缺點： "Free wifi"
優點： "Staff is the best, very accommodating."
缺點： "It was an old plane so not much comfort in business class"
優點： "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
缺點： "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."
缺點： "1 hour delay due to weather"
缺點： "Flight was delayed - missed connection in Istanbul"
優點： "check in..Gatwick S."
缺點： "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
優點： "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"
優點： "Excellent staff."
缺點： "Very cramped, even for economy."
優點： "Onboard service was good -breakfast served was good."
缺點： "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
優點： "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
缺點： "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
優點： "I love the food❤️"
缺點： "2 hours delayed"
優點： "Leg room was OK"
缺點： "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
缺點： "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"
優點： "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
缺點： "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
優點： "The plane was too hot"
缺點： "Plane too hot"
優點： "Food as per.always was.great and choice of entertainment also good."
缺點： "Bording was delayed because of inbound flight delays."
缺點： "Dismal customer service"
缺點： "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
優點： "The plane :)"
缺點： "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
優點： "Food and crew amazing..I guess Turkish airline going to be best"
優點： "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
缺點： "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"
優點： "On time, friendly, good food"
缺點： "Crowd highly liked company deserves crowd"
優點： "Better than all others at this time."
優點： "Crew and flight itself was great."
缺點： "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
優點： "Professional nice food"
優點： "Istanbul Airport has good facilities and F&B options"
缺點： "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
優點： "For once, on time departure. Quick boarding. Courteous service."
缺點： "Cabin a little too cold for passengers around me."
缺點： "Same problem as the first segment (see above)"
優點： "The staff were very welcoming and the seats were very comfortable"
缺點： "Flight was a little delayed"
優點： "Plane clean, newish. Went up, took us there, landed."
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
優點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
缺點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
缺點： "Small seats in the economy class"
缺點： "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
缺點： "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"
缺點： "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
優點： "Always excellent"
優點： "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
缺點： "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."
缺點： "The boarding was a little more chaotic, but the host airport has a major influence on that process."
缺點： "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
優點： "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"
優點： "Overall it was ok. I enjoyed the leg space."
缺點： "I suppose it's just a matter of different manners"
優點： "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
缺點： "The leg room was a bit limited on long flight."
優點： "Usual faultless KLM experience"
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
優點： "Crew was great and helpful despite oversight in my special meal."
缺點： "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
缺點： "Flight got delayed 30 minutes"
優點： "Crew was helpful and food was very good"
缺點： "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
缺點： "Head support for 6 feet plus people on seats would be good"
優點： "Pleasant flight"
缺點： "We were delayed & missed our connection"
缺點： "Late departure. Rush to connect."
缺點： "Delays, took my hand luggage into the hold,"
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
缺點： "Lost all our bags so couldn’t ski"
優點： "Lovely crew, very helpful"
優點： "They considered my reguest of vegiterian food."
缺點： "I have no complaints."
優點： "Best airline in the business quick efficient and outstanding service What else can you say"
優點： "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
缺點： "My suitcase didn't come with the airline."
優點： "MCR airport Mert & Greet parking was smooth and efficient."
缺點： "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
缺點： "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
優點： "Friendly hostesses"
缺點： "Flight was delayed 3 hours"
優點： "Efficient boarding system, clearly signposted. Professional staff"
優點： "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
缺點： "Boarding was chaotic and congested with not much information or order."
優點： "Comfortable and well laid out seat area"
缺點： "Food was a little substandard for business class"
優點： "Interior of the plane was clean. Smooth landing."
缺點： "Pilot did not avoid turbulence"
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
優點： "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
缺點： "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
優點： "We got a meal for a 1h flight only"
缺點： "No entertainment but normal for this type of flight"
優點： "Fabulous trip with friendly, helpful staff"
優點： "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
缺點： "Flight departing late."
優點： "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
缺點： "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
優點： "Good information and helpfil boarding."
缺點： "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
優點： "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
優點： "Good flights. Good prices."
優點： "Flight crew; legroom even in cheap seats."
缺點： "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
優點： "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
缺點： "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
優點： "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
缺點： "The amount of extras you have to click no to while checking in online."
優點： "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
缺點： "Flight was delayed due to weather in Amsterdam area"
優點： "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
缺點： "Nothing to be honest . All positive."
優點： "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
缺點： "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
缺點： "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
優點： "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
優點： "The crew were pleasant"
優點： "Timing & efficiency. Good food though only a sandwich."
缺點： "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
缺點： "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
缺點： "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
優點： "No chargers or tv on planes"
缺點： "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
缺點： "The bags where damaged from the staff"
優點： "Crew service"
缺點： "Flight delayed."
缺點： "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
優點： "There is a nothing to mention that was memorable or comfortable."
缺點： "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
優點： "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
缺點： "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
優點： "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
優點： "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
缺點： "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
優點： "Spacious business class seats, excellent meals"
缺點： "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
優點： "The bread was fresh and food better than other times"
缺點： "Crew is always aggressive and unfriendly"
缺點： "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
優點： "Not much, seats are super uncomfortable"
缺點： "Better code sharing with KLM"
缺點： "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
優點： "Crew was solicitous."
缺點： "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
缺點： "No entertainment facilities"
優點： "Good crew, as usual with Air France."
缺點： "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
優點： "crew great comfortable"
優點： "Food and wine. Entertainment."
缺點： "Sat closer to water closet. Maybe more air freshener in there."
優點： "Food and drinks very good"
缺點： "In economy class the movies unable to listen to with ear buds. Bring my own next time."
優點： "Everything was great"
優點： "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
優點： "Air France personnel is always really helpful"
缺點： "Food and comfort in short haul are not the best - but the flight is short..."
優點： "Crew was very nice. Food was good and tasty."
缺點： "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
優點： "Good food and service"
優點： "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
優點： "It was only 2 hours"
缺點： "Small plane, no movies"
缺點： "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
缺點： "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
優點： "That I was able to sleep a bit on the flight - and that we gained an hour."
缺點： "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
缺點： "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
優點： "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
缺點： "Business class seats weren’t comfortable and too narrow no entertainment."
優點： "Food was good. Crew nice and professional."
缺點： "Landing was not so smooth."
缺點： "We were 2h late"
缺點： "Security services at Manchester airport...too long and not friendly at all"
優點： "Nice staff, very professional and helpful."
優點： "I liked the food, the crew, the service"
缺點： "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
優點： "The crew was very friendly and professional. The food very good"
缺點： "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
優點： "Crew was very nice and the plane was clean and comfortable"
缺點： "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
優點： "I like the service. They caring and give snacks, comfort and overall"
缺點： "None. I like everything"
優點： "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
缺點： "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
優點： "Priority boarding with kids"
缺點： "Nothing special just like easyJet ir Rayanair"
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
缺點： "no vegeterian sandwiches very disappointed"
優點： "Staff was nice"
缺點： "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
優點： "General air of professionalism is reassuring"
缺點： "Food, crew appear rushed"
優點： "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
優點： "The flight crew and flights itself were great."
缺點： "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
缺點： "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
優點： "I like the service of AF"
缺點： "Late...delayed from algiers"