優點： "Plane is good"
缺點： "Delay 2x poor"
缺點： "Very little. Just a great flight ."
缺點： "Got me there, no worries."
缺點： "Cleanliness of plane interior can be improved."
優點： "Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours."
缺點： "I could not check in online."
優點： "plane was new and captain was professional"
缺點： "plane was badly late and the boarding process was poorly coordinated"
優點： "Great service"
優點： "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
缺點： "Seat comfort, food, entertainment, boarding, disembarking."
優點： "Movies, crew"
優點： "Attentive crew. Good communication. On time."
優點： "Standard process"
缺點： "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
缺點： "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
優點： "This was a codeshare flight operated by China Airlines. I sat in 69A and had plenty of leg room. The entertainment options were excellent to include the flight map. The map is probably the best one I have come across. The cabin crew provided excellent service and were attentive."
缺點： "The boarding procedure was confusing. Economy was divided between Zones 1 and 2. However, the boarding pass was not clear which zone it was assigned."
優點： "Short flight"
缺點： "The airport is about 40 km away from Nha Trang"
優點： "I only fly Vietnam airlines within Vietnam."
優點： "New plane, service great, process fine."
缺點： "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
優點： "Overall, this is a short trip. Everything is ok."
優點： "The Premium Economy section is relatively small, and quiet. At check-in, I was attributed a window seat, and the section was fully packed. The company went out of its way to give me an aisle seat. A window seat would have resulted in a badly hurting elbow. The seats in Economy Premium are OK, nice pitch and width : 2+4+2, instead of 3+3+3 in Economy."
缺點： "The seats in Economy Premium have a foot-rest, that is badly designed and badly kept. Nothing to do with the kind they have in Business class. Push the button, it will spring up. This is OK for short people with short legs, like average Vietnamese customers. It is a pain for taller people with longer legs. It takes a lot of strength to push the footrest into its former position. In my seat, two attendants came to my help and could not do it. Something apparently was broken. I spent 13 miserable hours without being able to find a comfortable position for my legs. I strongly suggest to Vietnam Airlines get rid of the footrests altogether, or find an easy-to-manage model."
優點： "Crew and airplane were great!"
缺點： "Food was not as good as I'd remembered on previous trips."
優點： "The crew was nice"
缺點： "Nothing worked on the flight and the food was poor. When we arrived in a massive rain storm we had to disembark the plane with stairs so we all got wet."
優點： "Every thing"
缺點： "Nil by"
優點： "Very good experience especially compared to USA airlines"
缺點： "The Vietnam airline has little consumer orientation"
優點： "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
缺點： "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
優點： "A glass of red wine"
缺點： "Broken seat would not recline"
缺點： "Food... only could have the fruit"
缺點： "the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory."
缺點： "Being stuck in a middle seat and not being served enough water. Attendants not very friendly"
優點： "Friendly staff, good enough seats. Cabin temperature was fine. Easy boarding and exiting."
缺點： "Bus gate when we arrived in HK. Was delayed but not their fault (typhoon in HK). Everything else was fine."
優點： "Food served inflight was excellent, new airplane, and comfortable legroom"
優點： "Flight cancelled"
優點： "Easy to change flight. Lots of leg room. Friendly service."
優點： "Ground and air staff were pleasant and helpful"
優點： "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
缺點： "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
優點： "it was a short trip"
缺點： "plane was old and had an unpleasant odor"
缺點： "No entertainment"
優點： "The food was good."
缺點： "The airbus ventilation is terrible. The pilot was weaving up and down to much."
缺點： "One hour flight was almost 5 hours long."
優點： "The Air France business lounge that Vietnam Airlines use in CDG Airport was excellent. Lots of space a good selection of food. The airline staff where all wonderful and food on the plane was delicious. I like the sleeping pods. Very private and comfortable."
缺點： "I would like a few more recent English movie choices."
優點： "Notifying customers of why flight was holding for over an hour in the air (due to heavy rain)."
缺點： "No food or drink offered during holding period..this more than doubled the flight time and was quite frustrating."
優點： "Business class"
缺點： "I hate the boarding buses, but this one was really rough. Stand around. Wait. Stand on the bus. This took an hour."
優點： "Free baggage, nice plane."
缺點： "Flight left almost two hours late, without explanation, after having to move gates from end of the terminal to another. There should have been better communication from the gate staff about this."
優點： "The aircraft is the new 787 Dreamliner and this was the first time I've ridden in one. Vietnam Airlines did a great job buying this thing for their long haul flights. It has more legroom, better seat comfort, better power points and entertainment than just about every other carrier right now. Plus the Dreamliner puts some humidity in the air while you're flying and I very clearly noticed that my sinuses weren't sore after a 12 hour flight like they usually would be. In fact, I would say that I never sleep on a flight due to being uncomfortable, and this flight on the 787 I slept for 7-8 hours both ways to and from Europe. Arriving with a clear head and no sinus pain was a welcome change to be sure! Food was very good going to Germany and a little less good, but still ok coming back. I think that is because the Vietnamese food services do a better job supplying aircraft than the German ones do. Overall a great experience and one I would love to do again! I am a frequent flyer with time flying all around the world, including in the front of the plane as the pilot."
優點： "No hassle bag check with 2 bags. Check in staff were friendly."