Everything is so perfect!
Most of my selected seats were changed to seats I did not want.
Super, long line at check-in. Once they opened up the first class window for everybody, things moved somewhat faster. Flight was still delayed by one hour. Flight itself was smooth. Food was good for the first meal and mediocre for the second. JAL flight attendants could speak better English.
plane air was too hot with mask on hard to breath with mask!!!
The crew at the check-in counter was super-helpful and exceptionally kind.
優點： "Nice staff"
缺點： "More Movies and TV shows"
優點： "It was a great service overall!"
優點： "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
缺點： "You are best ."
優點： "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
缺點： "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
缺點： "Good space with large seats. Good food and service."
優點： "Seating and service"
缺點： "Flight to Haneda airport not Narita"
缺點： "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
優點： "the selection of beverages and the crew are very friendly and helpful"
缺點： "Selection of entertainment"
優點： "The crews were very kind and helpful."
優點： "Great food. Excellent cleanliness"
優點： "The crew was amazing. The meal choices were great !"
缺點： "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
優點： "Entertainment was good"
缺點： "PA system was used excessively."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
優點： "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
優點： "Courteous and professional flight attendants"
缺點： "Long gap between meals. At least they could have provided juice or snacks in between meals"
優點： "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
優點： "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
缺點： "Too long and no rest."
優點： "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
缺點： "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
優點： "Fast flight"
缺點： "No entertainment."
缺點： "Airplan so old and ac not work super hot."
優點： "I didn't expect neck pillow on board"
缺點： "Seat wilder would be great"
優點： "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
缺點： "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
缺點： "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
優點： "The workers are always wonderful."
缺點： "Food was not as good as in the passed."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "Very good premium economy seats and airline service was excellent - highly recommended"
優點： "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
優點： "Good service, good food. On time arrival. Comfortable seats. Great airline."
優點： "Everything about the Japan air portion of our trip was excellent."
缺點： "No problems whatsoever."
優點： "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
缺點： "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
優點： "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
優點： "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
優點： "Great flight attendants"
缺點： "Japanese food not great"
優點： "Everything was great. The crew was nice and the food was pretty good."
缺點： "Everything was great."
優點： "ANA is nothing but amazing. Great customer service and pleasant ambiance."
優點： "There was lots of leg room. Crew was nice."
缺點： "One of our seats had a broken recliner button."
缺點： "If there was no delay."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
優點： "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
缺點： "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
優點： "Service was great"
缺點： "Sound on entertainment system did not work"
優點： "Staff Many empty seats"
缺點： "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
優點： "Overall the service was good."
缺點： "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
優點： "Everything on time"
缺點： "no outlet to charge phone"
缺點： "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
優點： "Great service"
缺點： "A bit warm"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
缺點： "The seats are kind of flat."
優點： "Good service"
缺點： "baggage was broken."
缺點： "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"
優點： "Great service and crew. Boarding was quick and efficient."
缺點： "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
優點： "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
缺點： "Everything perfect for me!"
優點： "Crew onboard and in Brussels where very nice and efficient."
缺點： "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
優點： "Excellent, polite service, very comfortable seats."
優點： "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
缺點： "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
優點： "My flight was really comfortable, thanks"
缺點： "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
優點： "The friendliness of the crews and the cleanliness of the rest rooms."
缺點： "The delay before taking off."
優點： "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
優點： "Friendly flight attendants, clean toilets"
缺點： "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
優點： "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
缺點： "The food. Though it's Halal but very poor quality you should have to improve it."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "The stewardesses were always smiling and very engaging!"
優點： "Great value, excellent food and entertainment"
缺點： "Chinese passengers, but that has nothing to do with the airline!"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
缺點： "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
缺點： "limited movie selections"
優點： "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
缺點： "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
優點： "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
缺點： "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
缺點： "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
優點： "Smooth operations, friendly crew, clean plane, free booze in coach!"
缺點： "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."
優點： "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
優點： "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
缺點： "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "It was ok flight. Normal economy class flight. Nothing much to talk about"
缺點： "Emirates Airlines need to really pay attention to the kind of people they hire. A lot of times you will run into nice people in their counters and desks, until you run into a massive a$$hole. In this airline it is very common to find quite a few individuals that need re-training and re-education on how to deal with customers."
優點： "Flight crew & food"
缺點： "Need avoid delay flight, it’s hard to catch connecting flight"
優點： "Easy to check in, outstanding crew!"
缺點： "Old, old, old plane! :("
優點： "Everything else"
缺點： "The crew didn’t have me the right food"
優點： "Not really Seat cushion hard ."
缺點： "Boarding disorganised..little management of the process"
優點： "Every aspect of travel was excellent, boarding, flight, crew services"
優點： "Flight attendants are very friendly, actually smile, rather than scowl at you, as so many of the American carriers do."
優點： "cheuk in 快！吾使等太耐！"
優點： "The airplane The food"
缺點： "The time"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "The service was great and the entertainment tv worked better than the first plane."
缺點： "We waited a lot in the bus that took us to the plane without moving. It would have been better if we stayed in the waiting area until the bus and the route was cleared to take us to the plane."
缺點： "Everything was awesome."
優點： "Food, and space"
缺點： "Birmingham airport departure lounges is too small to comfortably"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. That the flight was long did not help matters. I was sandwiched between two other travelers on a three-seater arrangement. Again, is it just on flights to Kenya or other African countries that passengers DO NOT receive the travel pouch?"
優點： "Great food and Entertainment"
優點： "The crew was both friendly and attentive. I was satisfied with their interest."
缺點： "I found the boarding experience in Dubai to be quite tedious. We were shuffled around here and there and getting on the plane itself was tough."
優點： "Plane was clean, on time and pleasant seats. Staff was attentive but not exceptional. We landed early! WiFi was free for a bit but very slow. Variety of entertainment was excellent."
缺點： "Entertainment system was excessively complex for no good reason. Seats were about average for business class. Screens were older and too far. Sound system was subpar."
優點： "Every thing"
缺點： "No comment"
優點： "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
缺點： "All good even on a full 400 passenger flight!!"
優點： "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
缺點： "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
優點： "We got upgraded to business class--best experience of my life!!!"
缺點： "No one single thing was wrong"
優點： "We like everything, was good experience All over"
優點： "night flight but well able to sleep on this flight"
優點： "Good food."
缺點： "Some people requesting me to exchange seats. They were young boys. This is the second time in Emirates."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Friendly staff and on time schedule"
缺點： "Tight leg room"
優點： "Loved my experience with Emirates. It was the best international flight I've ever had. The seats are comfortable, the entertainment options are great, staff was all very friendly, alcoholic drinks were complimentary, they give you a great care package with socks, ear plugs, toothbrush and paste, and the price was great!"
缺點： "The only negative thing I have to say is the food isn't good, but that's to be expected for me as I'm very picky. I just pack my own food and snacks."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The food was decent."
缺點： "While checking in, they demanded me to show them my ticket back to the US and insinuated that I will stay in Rio permanently. There was a very disorganized line to get into the plane. They also forgot to give me immigration forms for Brazil."
優點： "None was satisfying"
缺點： "Every thing was bad"
優點： "Good Flight."
缺點： "They changed the seats without asking."
Favorite and best airline . But this particular plane was an old one . Uncomfortable seats
Flight was delayed by few hours
缺點： "Food and service"
優點： "Crew was friendly and service was good."
缺點： "Seats should be more comfortable"
優點： "Service ,food"
缺點： "Boarding take long time"
優點： "Noise cancelling headphones make the long flight a lot more bearable and relaxing. I like HOW they build the menu even though i have allergiee ane cannot eat everything. Crew all had good attitudes which is nice."
缺點： "Late to board, slight cluster due to that. Being on time with connecting flights is apparently too ambitious."
缺點： "Same problem as the first segment (see above)"
優點： "Same as above"
缺點： "Same as above"
缺點： "I book flights and they toke money and last minute when i went to the airport is not existing at all"
優點： "excellent crew work"
缺點： "Entertainment system not operational"
優點： "Comfortable seats and friendly crew"
缺點： "Food could be better esp snacks"
優點： "The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her."
優點： "Surprisingly good food. Great in flight movie selection."
缺點： "Crew was not speaking English at all in the business Class crew was paying attention to certain people Asked few time for service"
優點： "Excellent employees from check in desk to flight attendants"
缺點： "Food quality was medicore"
優點： "Everything is included! No extra fees!"
缺點： "Good. Staff were courteous"
優點： "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
缺點： "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"
缺點： "WHEN i MISSED MY FLIGHT FROM ISTANBUL TO JEDDAH I DID RECEIVE ANY HELP NOR ANY CARE"
優點： "We received edit seats so we had more room which made the quick flight more comfortable."
優點： "Ataturk airport, meals"
缺點： "Turkish airlines staff are rude"
優點： "Purchase value"
缺點： "Economy seats are a bit tight"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "The staff!"
缺點： "The turbulence lol"
優點： "Great experience for my first international flight."
缺點： "seat 53 B is not a seat for human beings on a plane. this is the last seat on the plane. next to food area and bathroom. seat back does not go all the way back. it is not built for 10 hours flight."
優點： "Free wifi for business class HD movies + good quality DENON headseat"
缺點： "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"
優點： "Airplane and entertainment were nice."
缺點： "Flight left an hour late so we missed our connection."
優點： "Great crew and service"
缺點： "the delay in the departure"
優點： "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."
缺點： "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."
優點： "Very little. I had heard that the food was better than United but I do not believe it is now that I have made six legs of travel and two of them over 13 hours."
缺點： "Turkish Airlines basically give minimal benefit to Star Alliance Gold members. Access to the lounge was given finally after I produced my physical Gold card even though I gave them my UA number. There are no ticketing agents in the Istanbul Airport within the secured area. I was not comfortable going outside security and then back again through security to upgrade my ticket. Agents at Turkish Airlines CIP NOT helpful."
優點： "Clean and computable plane, very good meals and quick handling for departure"
缺點： "Nothing !"
優點： "There was upgrade special on our outbound flight at check in which we took advantage of so we were in business class flight from SFO to Istanbul. That was awesome experience - very comfortable fully reclining seats, gourmet food and drinks, impeccable service, wide entertainment selection, etc. Even on the shorter leg flights we took (i.e. Istanbul to Rome and Dubrovnik to Istanbul) they served food (light snack). We flew economy from Istanbul back to SFO but got exit row seats so plenty of leg room and seats reclined good amount. Again, great service, food and entertainment. All the flights we had on our itinerary were newer planes. Turkish Airlines is so much better than American airlines!"
缺點： "They lost my baggage.i got 7lb of red caviar .My red caviar deteriorated.i spend 50$ per lb which is 350$ total and Turkish airlines agents didn't help me find my luggage .in the end they pay only 100$ back for my caviar even when i tald them that i spend 350$ total . It is was Flight from Chicago to Ashgabat"
缺點： "Everything good"
優點： "The crew, as usual on Turkish airlines, was wonderful. Excellent service and patience.Warmly recommend Turkish Airlines."
缺點： "The flight itself was delayed, the boarding was a disaster waiting an hour in a closed off area with little air-conditioning and zero amenities, the plane uncomfortable and the entertainment system was a joke. To be honest I was surprised because I enjoy flying Turkish, it's an excellent airline with great service. This flight was a disaster"
優點： "The provide very good service."
缺點： "My seat was terribly uncomfortable. The airplane temprature was really low that it made me so sick. I had a missing luggage where i did not hear any updates from Turkish Airlines for 5 days. I ALWAYS fly Turkish Airline internationally when going to Turkey. But after my last experience, i am not so sure"
缺點： "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
優點： "Friendliness toward kids was really good."
缺點： "The movies didn't work until an hour after the flight started. Really."
優點： "The crew was extremely polite and pleasant. We felt welcomed and taken care off."
缺點： "It was an old plane and it was not possible to see the tv monitors."
優點： "Prompt service throughout."
缺點： "Would have preferred gate departure and arrival."
優點： "I was surprised how comfortable it was to spend 12 hours seated in an economy seat in a flight from Sao Paulo to Istanbul! It´s the widest coach seat I know!"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Loved the food. The crew members were extremely dedicated to making your flight go smoothly. They were very good."
缺點： "Bumpy on the way back."
Missed a connection and had to to reschedule flight., because flight attendant didn't show up
缺點： "When I got to dallas there was no one there with a wheel chair to help me get to my next flight. Asked the counter person for information and she almost could not be bothered. After asking twice I notice a golf cart type of transportation for the handicap. Well it took me 1 1\2 to get to my connecting flight. 2 other people had missed there flight. I was disappointed in American Airlines that they could not be bothered to help or even answer a couple questions."
優點： "not much; very crowded; feel bad for the crew too;"
缺點： "put more flights and give people some room; or put less seats; over booking and over crowded flights are not fun. basically, i am expecting some improvement either from you or from other companies"
缺點： "Very friendly and safe staff"
優點： "Amazing crew. Departed and arrived on time."
優點： "Crew was awesome, friendly, tentative, and welcoming."
缺點： "Screaming kid in the background, wouldn't stop the entire flight."
優點： "The crew were very attentive"
缺點： "Gate confusion, boarding issues, company food policies"
缺點： "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."
優點： "Crew was helpful"
缺點： "Old plane. Too hot. Seat has no cushioning"
優點： "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
優點： "Crew was very nice."
缺點： "boarding delay, we must arrived at 13:48hrs, but our flight return to miami due to problems in navigation, we have to await at airport and arrived at Guatemala at 18:30hrs."
缺點： "Could have been better without mechanical issues, delay."
缺點： "We landed early but the plane was late 50 minutes into gate. Plane went pst our gate twice, just driving around the terminal."
缺點： "A bit of food would have been nice on a 5 1/2 hour flight!"
缺點： "If my Chanel purse with my make up Chanel brand full bag with unopened experience makeup and purse was stolen"
優點： "Very nice crew, smooth boarding, made up time from late arriving aircraft. Surprised and impressed by how good AA was relative to how I remember it."
缺點： "Wifi was unreliable."
缺點： "Everything was fine, crew was great, but the wifi entertainment system is a joke. Its nice to allow passengers to connect and watch movies or shows, however, when trying to watch a movie it constantly buffers. More buffering then watching, to the point of just stopping and skipping it all together."
優點： "Entertainment options were great"
缺點： "Crew (one member in particular) was rather short and rude to passengers who may have been unaware about the device holders on the back of seats. These are new for some. Use it as a teachable moment."
缺點： "Not get delayed. Don’t make me check a bag that clearly isn’t oversized"
優點： "Pilots and staff on plane briliant"
缺點： "Counter staff at boarding gate. Not friendly, not helpful. Very disappointing"
優點： "It was quick."
缺點： "Flying these days is no better than taking a local bus."
缺點： "Delayed, old aircraft, no food, no entertainment"
優點： "Cookies they offered were vegan friendly."
缺點： "Had to sit in the very last row which didn’t recline."
優點： "Planes were punctual and smooth flight"
缺點： "The baggage customer service said the crew will wait for us, but they never did. THANKS for NOTHING!"
優點： "Efficient boarding, comfortable and decent amount of leg room, good in-flight entertainment options and regular refreshments."
缺點： "We departed later than we were due to (possibly not American Airlines' fault) I wouldn't rate the food particularly highly but for plane food it is what you would expect!"
優點： "Competent crew; flight arrived on time with my luggage."
缺點： "Plane was jammed full; so much so that even passengers like me, who paid to check one of my bags, still had to put my one carry-on under the seat in front of me instead of in an overhead compartment. I expected some legroom because I paid to check my bag. Unfortunately because of American Airlines I had next to no legroom. I'll be avoiding AA where possible on all of my future travels."
缺點： "I specifically never choose American Airlines because whenever I do there are problems. I chose Iberia, not American Airlines and I got switched to it. Sat at the gate for 2 hours after my flight was ALREADY delayed because they didn't load our luggage under the plane correctly and it wasn't safe to fly. I will be calling American Airlines to file a complaint."
優點： "Very dirty and unconfortable Airport Environment."
缺點： "Combination of Business Class and Economy Class ticket sold by British Airways, although offered as Business Class. Hat a lot of Trouble with British Airways."
優點： "Crew service"
缺點： "Very cramped seating Delays on both flights"
優點： "See above"
缺點： "See above"
缺點： "Flight attendant called cops on passenger sitting next to me to be escorted off the plane for no reason!"
優點： "The food was okay, and the flight attendants were lovely. That's about all the positive things I have to say about that."
缺點： "The entertainment was high my list, only because you're stuck on a flight for many hours. Although I was exhausted because I had a 8 hour layover in Manchester, it would have been nice to have a couple of entertainment options. On my flight on British Airways from New York to Gatwick, we had so many movie and series options. These things are important on a long flight, otherwise the flight becomes torturous because you run out of things to do. On this flight, we had no choices, only what was given to us to watch. This made my flight unbearable."
優點： "Crew and promptness. Roomie seat."
缺點： "No cellphone charger. No movie screen at the seat."
優點： "I likes that I was able to pick my seat for the same price."
優點： "Food was fine."
缺點： "Plane was old and didn't include personal screens in the seats, for an 8+ hour flight it should be mandatory. Everything about the plane felt old and slightly dirty, and while flying across the Atlantic, it's slightly nerve wracking to still see cigarette disposals in the bathroom and on the seats (reminding you just how old the plane is)! The boarding process was a bit crazed, we were put on buses in no particular priority order and dropped off at the plane to all board at the same time!"
優點： "It seems like the plane was recently renovated and I loved the comfortable seats."
缺點： "There was virtually no free entertainment available."
優點： "They have a huge selection of movies"
缺點： "They do not have gluten free options"
優點： "On time"
缺點： "entertainment did not work"
優點： "Staff was nice. Very full flight."
缺點： "Annoying passengers that are sitting in the rear of the plane putting their luggage in the front bins forcing people in front to go beyond their seats for a bin further back. Screws up the flow of boarding and deboarding."
優點： "Every thing I love it and would fly with you in a heart beat lol tks"
優點： "Nothing special. Horrible food (the worst in years). Cabin crew try to manage but a refurbished plane doesn't justify more than double for a substandard bussines class."
優點： "Older aircraft, seat cushion was on its last legs regarding comfort as I sunk to the frame of the seat. No onboard entertainment on the headrest as compared with our outgoing flight."
缺點： "The seat discomfort and the lack of entertainment."
缺點： "Boarding was slow. Flight to Chicago which was at the same gate took way too long to board. Could not figure out the problem. Took WAY too long to get wheelchairs to unload passengers off the plane that was to take us to Dallas. Sat on the tarmac for additional 20 min. Delay cost me an additional 2 1/2 hours later in Dallas and FIVE hours in London airport!!"
優點： "Movies. Upgraded to more spacious seat."
缺點： "Dry dry dry. Hard to sleep."
優點： "We had a passenger who had a stroke and had to land in Denver to get her medical help. The crew handled it in a very profession manner."
缺點： "Food Can it be a health bar instead of small cookies."
優點： "Entertainment: movies, personal tv."
缺點： "Inconsistency with checking carry ons. I brought a duffel bag that I've been able to store in the overhead bins on other flights, INCLUDING my flight on American Airlines from Miami to New York. However, en route to Miami it was deemed "too big" and needed to be checked in"
優點： "I know AA and Alask are same company but I bought Alaska ariline ticket and everything I need to deal with is AA. It's too confusing."
缺點： "Too confused!"