缺點： "Only one person in a three row and it was a great flight"
優點： "plane is comfortable and business class bar is great"
缺點： "Boarding was a mess and food is terrible"
優點： "Entertainment, punctuality, helpful crew"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Easy booking of flight"
缺點： "The gate changed in a Dubai without proper announcement, Ground staff should have visited the passengers waiting in the gate waiting area that was printed on boat pass and inform them to new gate. Instead they charged the passengers with no show fees and delayed departure for another 12 hours."
優點： "Was punctual. Crew little neurotic"
缺點： "Info system is not that easy to navigate So hard to find a movie"
優點： "Latam could not issue a boarding pass at Santiago. This led to long waiting at Brazilian immigration checkpoint. Not having a Visa kept me.from entering the immigration and security wont let me in without a boarding pass. security supervisor had to contact Emirates ground staff who escorted me."
優點： "In general, everything as expected, some crew members were even extra nice."
缺點： "When checking in, they were quite slow and they didn't seem like they wanted to be helpful. Some crew members were not as helpful as when we were going to Brazil, and even the way they communicated the rules was not always very nice, but not rude either."
優點： "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
缺點： "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "coach in many airlines don't offer any amenity kit emirates still provides the basics socks, ear plugs, tooth brush etc. Food and drinks are good with choices"
缺點： "the connectivity offered by emirates and fly Dubai is not a good idea. its loss for customer to pay emirates fare and fly with Flydubai"
優點： "Crew were helpful when man sitting in front reclined his seat & knocked a full glass of orange all over my legs & seat."
缺點： "Couldn't get boarding passes for all three flights when I checked in. Screaming kids."
優點： "Comfort level was below expected for Emirates today, because the flight was very packed. I didn’t get the ability to choose or change my seat while checking in online and checking in at the counter and was not able to change out of a middle seat. We also took off 1hr + after the original departure time."
缺點： "Not sure why I wasn’t able to change my seat during check-in, this is usually standard. Other than that, the flight was fine."
優點： "Very comfortable flight"
優點： "The travel kits are much nicer now, appreciated the mattress"
缺點： "The boarding process in ORT was a horrible fail. they didn't announce the boarding of first/business and by the time I arrived at my seat there was almost no overhead room left because people from economy put there bags in the business area. The bathroom was definitely not cleaned enough, I went twice where the floor was soaked, the seat was wet and the sink full of toothpaste. I understand that every passenger should be responsible enough to clean up after themselves, but it was not an enjoyable experience. The crew was friendly enough, but it didnt feel like the personalized service experience that is usually the case (where they introduce themselves, explain the do not disturb sticker etc). Also I think there was something wrong with my seat because it didnt "lay flat" all the way."
優點： "Whether coach, business or 1st class, Emirates creates their passengers with respect and thanks in all they do. A 13 hour flight is no short haul and the Emirates staff kept a positive aire throughout the flight. The meals were very good, the service as well. The facilities were kept clean and accessible. Thank you Emirates...you made my trip a pleasure both to and from Dubai."
優點： "The cabin crew are helpful. the in-flight entertainment is superb."
缺點： "The selection of food, the seat is uncomfortable"
缺點： "No proper service of food or drinks. Never asked if we need any drinks like spirits. Mainly dissatisfied with food and drinks. Crew was not professional, their English was not good .. very hard to understand . they handled everything in hurry Always got response that non veg is over."
缺點： "in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
缺點： "I could not pick my seat in advance. It wasn’t clear while booking that this was the case with emirates. I could only pick my seat when online check in was allowed."
優點： "Flight appeared less than half-full, I had a full 4 seats to stretch out. Yes, this was just lucky, but very much appreciated."
缺點： "Dull food."
優點： "The staff - every one of them - was pleasant, helpful & knowledgable. Great combination - makes for a terrific flight! The food was really delicious. All 2 desserts we had were in the category of Spectacular! Stickey toffee pudding was off-the-charts fantastic! Chocolate Mousse was terrific and the lemon pie (?) was awesome. I would love to know the baker or confectioner of your offerings so I could purchase from home! Nice touch . . . offering hot steeped tea poured & ready to drink."
缺點： "Boarding seems so disorganized and is doesn't need to be. There were no clear directions for boarding categories which would have helped n the States because we are so used to following a simple procedure. More than that is needed in Athens where the V formation usually rules when talking about lines. Once on board, we were not served anything until @ 90 minutes after takeoff. If people didi not come on board with a drink - that is a long period of time to wait!"
優點： "service cleanliness of washrooms Food seating availability"
優點： "Love it"
缺點： "It was amazing."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "everything was very nice!"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The flight didn't feel long at all since I was very comfortable throughout. They offer good on-flight services and an endless list of movies to watch. I give this 9/10."
優點： "Best upper class flight ever!"
優點： "Excellent service and accommodation in business class. Could not have asked for more"
缺點： "Nothing to memtion"
優點： "I like timely served food and beverages in the flight. And the crew service is excellent. Sometimes the TV is not worked by touch screen."
優點： "Everything was good"
優點： "Great service; wonderful crew; best food & entertainment!"
優點： "Plenty of space, travel gift, nice people, good food"
缺點： "Bathrooms got dirty and filled with trash fast. It was kinda gross"
優點： "Clean cabin."
缺點： "Seats are uncomfortable and narrow"
Everything was very good but I was disappointed from the bathroom they were not clean from the middle of the flight from la to Istanbul no soap
seating arrangements in business class could be improved. food was the best with best service
If there was working AC. Ridiculous to have such a long flight and be so hot. They ran out of water bottles because everyone was so parched.
優點： "Great aircrafts, big screens, attentive personnel"
缺點： "Food and service"
優點： "Service ,food"
缺點： "Boarding take long time"
優點： "Fare good. Food good. Staff generally pleasant but will not go the extra step to when needed."
缺點： "Repeatedly announce overhead during rest time. Asked for help from crew when one of the kids threw up, but they did help. Otherwise, generally good airline"
優點： "Nice seat, good choice of entrainment, great food"
缺點： "That they offloaded my baggage and didn't tell me. I didn't have my stuff for 2 days."
缺點： "Same problem as the first segment (see above)"
缺點： "I book flights and they toke money and last minute when i went to the airport is not existing at all"
優點： "excellent crew work"
缺點： "Entertainment system not operational"
優點： "Elite member flying with my wife, no preference boarding for Elite. Were assigned to different group letter No good answers Dissapointed"
優點： "The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her."
優點： "the personal screen is great, the crew were nice and plesent, nothing went wrong..."
缺點： "I had vigie meal and it was not so good. I wan't order it again, next time I'll order only fruit and vegetables."
優點： "Great food, comfortable seats. I didn’t go business class, but tbh I think flyin business class this route is a waste."
缺點： "Having to stop over in Bishkek and deplane before going on to Mongolia. Why do we have to go through security again when we’re getting onto the same plane with the same items?"
優點： "Our flight from CAIRO was delayed for 3 and half hours. We missed our flight to Chicago. The Staff at Istanbul airport were very very unhelpful and rude. They did not try at all to find an alternative route for us. The lack of empathy and understanding was astounding. NEVER TURKISH AIRLINES AGAIN!"
優點： "Everything is included! No extra fees!"
缺點： "Good. Staff were courteous"
優點： "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
缺點： "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"
缺點： "WHEN i MISSED MY FLIGHT FROM ISTANBUL TO JEDDAH I DID RECEIVE ANY HELP NOR ANY CARE"
優點： "I was very happy with food and service especially stewardess smiling my journey was San Fransisco to Istanbul."
缺點： "One of my luggage didn't come came 3 days later."
優點： "Ataturk airport, meals"
缺點： "Turkish airlines staff are rude"
優點： "Purchase value"
缺點： "Economy seats are a bit tight"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "The staff!"
缺點： "The turbulence lol"
優點： "Too many check points at boarding and big lines at transfer"
缺點： "Food, service and very mean crew."
優點： "Great experience for my first international flight."
優點： "Crew, entertainment, boarding"
缺點： "I had a stop in Istanbul airport and a change of planes The first plane although much larger than the second the set leg room was very tight, for 186cm tall person it was a disaster The second plane however had better leg room and was more comfortable than the first"
優點： "Comfort and boarding was well done, comfort is really good"
缺點： "Crew was little bit nervous and not nice all the time!"
優點： "Crew was friendly and interactive. Entertainment was preety good."
缺點： "long waiting queues for checkin even if you checked in online."
優點： "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
優點： "Free wifi for business class HD movies + good quality DENON headseat"
缺點： "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"
優點： "Great crew and service"
缺點： "the delay in the departure"
優點： "Crew and entertainment were okay."
缺點： "Less than 20 minutes to catch this plane because of delays. The flight was longer than scheduled because of delays on the airline side and US customs limited processing capability. I felt really tired when I got out of LAX."
優點： "I liked the dates and time, the food and it was over all a good flight"
優點： "Todo estuvo bien. Me gusto mucho la aerolínea turkish! La recomiendo"
優點： "Friendly attendants"
缺點： "I upgraded and paid for first class round trip but only got it for my flight to italy and not the flight back to miami. Economy is too cramped for such long flights"
缺點： "Everything good"
優點： "The provide very good service."
優點： "Good service. Food was very good. Roomy seats and very good in flight entertainment system. Made the 12 hour flight very comfortable."
優點： "Prompt service throughout."
缺點： "Would have preferred gate departure and arrival."
優點： "I was surprised how comfortable it was to spend 12 hours seated in an economy seat in a flight from Sao Paulo to Istanbul! It´s the widest coach seat I know!"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Loved the food. The crew members were extremely dedicated to making your flight go smoothly. They were very good."
缺點： "Bumpy on the way back."
優點： "Really comfortable flight! Great selection of entertainment. Meals were delicious, crew was accommodating!"
缺點： "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
缺點： "Bigger seats the new ones are way to narrow"
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
優點： "Professional crew. Good simple check in."
優點： "Loved the smooth ride."
缺點： "Bathroom was pretty nasty"
缺點： "The plane is so old..,"
優點： "Very professional"
缺點： "Lost luggage"
優點： "Reasonable space in economy class seats"
缺點： "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
缺點： "Staff rude and short"
缺點： "Head support for 6 feet plus people on seats would be good"
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
優點： "the drinks"
缺點： "seat reservation. having to pay for luggage...."
缺點： "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Good comfortable seat with extra leg room. Pleasant crew."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Nice crew pilot food and beverage"
缺點： "No wifi"
缺點： "old screens and entertainment system leg room to small"
優點： "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
缺點： "Except for the man next to me - great!"
優點： "Very friendly and helpful crew."
缺點： "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
優點： "He missed it due to having a 32 minute layover, which he ran all the way to board."
缺點： "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
缺點： "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
優點： "Very friendly service!"
優點： "Seats were comfortable"
缺點： "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
優點： "Helpful and smiling cabin crew."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "The flight was great."
缺點： "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
缺點： "Service from airline host Poorly maintained plane Bad food Old entertainment"
優點： "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
缺點： "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
優點： "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
缺點： "The seats in economy were a little too small for a 12 hour flight"
優點： "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
優點： "Crew service"
缺點： "Flight delayed."
優點： "The staff was fast and curteous."
缺點： "There is not anything to complain about besides the usual discomfort of travel."
優點： "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
優點： "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
缺點： "See above"
優點： "Very good flight, excellent service and good food."
優點： "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
缺點： "Quite bummed the plane didn't have wifi / USB"
優點： "Was able to check in online, very convenient and easy to access site."
缺點： "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
It was not that good. The AC of the the airplane was off for 30 minutes before it took of. When asked for it to be turned on, the flight attendant was completely rude and said that I would have the option to get off the plane if I didn’t like the situation. I thought it was disrespectful and unnecessary for him to act like that, especially when there were passengers that were tired and without sleep after an international flight.
Standard flight. Could be better by taking off on time and landing on time.
優點： "Nothing to write home about."
缺點： "Squished seats, mediocre food. Competitor deliver more for the same price or less."
優點： "That it arrived eventually without crashing"
缺點： "Boarding. Sitting on a tarmac in hot stuffy plane for 40 min is not why I was looking for"
缺點： "Food tray was broken."
優點： "Crew and food and drink options fine. Comfort level in First Class much lower that expected. Update the aricraft please!!"
缺點： "Couldn't recline the seat very far. No USB outlet. No multimedia options. Get into the 21st century!!"
優點： "Boarding priority for infants"
缺點： "Food was pretty bad quality wise and some of the crew members were really short tempered drill Sargents who were in a very bad mood"
缺點： "Our second international flight was at lunch hour and all they offer was a biscuit (2 units per person)"
優點： "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
缺點： "They lost my luggage. Avoid this airline like the plague. Never again."
缺點： "Crew should be trained again in basic stuffs."
優點： "Used system wide upgrade to first class. Seat is spacious and comfortable. Mattress pad is a good addition."
缺點： "Crew member serving 1st class was bad, average business was class crew is much nicer and more helpful"
缺點： "Overall good business class trip."
優點： "Great food"
缺點： "Need a polite crew"
缺點： "Not canceling our reservations and making our flight back home extremely difficult and hair-raising"
優點： "Military boards with first class."
缺點： "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
優點： "Good, cheap flight that gets the job done. No issues boarding, seats were fine. Cannot comment on most things as I fell asleep almost immediately."
缺點： "Would've been nice to have had an eye mask / blankets on a red eye flight..."
缺點： "baggage damaged and lost"
缺點： "Crew do not know what kind of menu they have. We had white fish moqueca, rice was uncooked. Moqueca was flavored Boarding was very confused, we bought premium economy, on advertising we could check-in on business class, no specific line for business or economic, only separated line for first clas"
優點： "Boarding was easy and pleasant"
缺點： "The terminal 52A-J is a disgrace"
優點： "AA is always on time! Love the premium economy!"
優點： "Everything else was fine"
缺點： "Cold air blowing in my face that whole trip, crew didn't help"
缺點： "Today’s flight was extremely cold. Almost everyone in the plan was under the covers at some point."
優點： "Polite. Clean. Nice business class."
缺點： "Would like more Western food."
優點： "Smooth in every way."
優點： "Entertainment, crew"
缺點： "Several flights were delayed and canceled on last minute."
缺點： "Was informed when we checked in that the flight we had purchased did not exists. We were informed thatcher would have to wait 24hours (after an already 7 hour layover) to catch another flight to Los Angeles. After debating with customer servinge several times and being forced to wait in line after being told things were fixed several time we had to threaten to record conversations and had someone call American Airlines headquarters and finally was able to get in the flight the same night. We at work be point were laughed at by an American Airlines customer service professional. I had purchased upgraded seats since I’m over 6 feet tall and they were not able to accommodate on the new flight, the flight was horrible and I had ton stand up every hour to make I the whole 12 hours."
優點： "I always trave AA/British Airways and I have never experienced any major problem or delay. They are a really good and trustworthy airline!"
優點： "The only decent point was the food. Not great but at least edible."
缺點： "Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!"
優點： "Clean comfortable and on time"
缺點： "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"
優點： "Dinner was decent"
缺點： "Breakfast seemed poor."
優點： "Nice meals, attentive staff"
缺點： "24hrs delay and very poor communication from crew are not acceptable."
優點： "During the time we were wkaiting for final decision on the flight delay I did not like any activity from crew and AA's emplyees."
缺點： "I understand some delays can occur due to tecnical problems and most of the times they are out of control but negative issues related to communications they are controllable and they must be reviewed and implemente properly."
優點： "Lots of movie options."
缺點： "I didn't like anything else about the flight. My seat was broken and the seats are incredibly cramped! Absolutely no leg room whatsoever. I am 6 feet tall which is an average male height so I can't imagine how anyone taller fits in those seats."
優點： "Pretty average flight and experience overall. Food was as expected. Average flight attendants - no one really stood out, which is odd for an international flight."
缺點： "Premium economy seat didn't decline making this the most uncomfortable and unpremium experience I've had. Sore neck and back. Searching for media such as artist or movie worthless - yields no results, yet the album is included in the listings - I stumbled on it earlier in the flight and wanted to listen to it again. Same search experience on a flight three months ago."
優點： "Customer service good. Offered food/service quickly."
缺點： "Film selection was subpar, and had no subtitles available. Flight safety information video so unbelievably boring. Flight crew repeated all instructions at least 3 times including video interruptions. What is the point of having in flight entertainment if crew will interrupt said entertainment at least once every 10 min to remind you you are still in turbulent air? Do they honestly think the passengers forgot? We are in the plane too! I understand they have to be careful due to liability but this airline is ridiculous. Believe it or not customers do not like being treated like children. Would not recommend to others or fly this airline again. Also, the lunch was awful even by airline standards. Btw the airline was avianca not AA. kayak must have messed up or they are owned by AA. AA is great and I recommend them wholeheartedly but Avianca is awful. Stay away if you can afford to do so."
優點： "I enjoyed the customer service provided by the flight attended. They were extremely attentive and welcoming. I've never flown American Airlines before and glad I had the opportunity to experience it."
缺點： "I've flown on other airlines to Europe before and it felt spacious when compared to American Airlines. I didn't like the accebility to buying snacks, drinks and other food throughout the flight. Flying for 10 hour is draining and the only entertainment be controlled by what the captain provides on the screen isn't comfortable. I may fly American Airlines for domestic flights but I'll surely use another company or longer flights to Europe."
優點： "Slept very well in business. Great crew!"
缺點： "I did not fly I lost my flight they had a problem with the airplane on my flight from brasilia to sao paulo so I arrived late lost the connection to my other flight from Sao Paulo to LAX. Also they lost my luggage. LATAM and American Air Lines doesnt know where my luggage is. I arrived at my LAX 12 hours after. They still dont know where my luggage is"
缺點： "I had my reservation cancelled despiste numerous phone calls. The flight was operated by AA, and they told me I wasn't on the flight, but after many phone calls LATAN assured me I was booked on the flight. When I got to the airport, I was not allowed to board my direct flight from GRU to LAX, instead I was sent to Miami then Charlestown , I took me an extra 12 hours to get home. I lost a day of work. Who's going to reimburse me for that ???"
缺點： "The crew definitely needs to be changed. There needs to be hostesses who are more attentive and actually care about their passengers."
優點： "I liked everything from the way they got everyone on the plane to getting everyone deplaned."
缺點： "I didn't have a problem with the airline. Just a couple of passengers."