缺點： "No movies, seats were hard , could have used more beverages."
缺點： "Flight was delayed and was not able to catch up my cebu flight. I was accommodated in a flight about 5 hrs after my original mla ceb flight and was not allowed access to PAL lounge as I was told I only have an economy flight. Very frustrated considering I flew as a PWD."
優點： "Best in flight entertainment for any airline I've used"
缺點： "More food options"
優點： "Everything is superb!"
優點： "Service was great, took off on time and arrived early"
缺點： "Food was average"
優點： "The plane was very comfortable and the crew was attentive. The main flight attendant knew our names and greeted us as we entered and left the plane by name. The food was very good and wine pairing appropriate."
缺點： "They did security checks at the gate rather than upon entry to the concourse. It slowed everything down on boarding. Any double check caused a delay."
缺點： "Airport is not very well organized. Airline is ok but crew did not show the importance of addressing customer service. We paid for choice seats but others got the same without paying. We should have been allowed to move to wider leg room seats since we paid."
優點： "不錯 但臉臭"
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
優點： "crew is very cooperative"
缺點： "no comment"
優點： "Crew were courteous and efficient."
缺點： "No IFE and wifi inflight. Snacks served was very poor quality."
缺點： "seat not comfortable, tray table hard to pull out, flight delayed 2 hours, flight crew didnt have immigration card (therefore had to wait in immigration line additional 25 min)"
優點： "Not much. Both flights to and from Manila were delayed. The flight out was delayed pre-boarding by about 15-min and then about 30-min in the plane on the tarmac. Leaving Manila was delayed boarding by about 1-hr and we landed about 30-min late. Philippine Airlines operation has gotten so much worse."
缺點： "Everything. From the chaos at Check-in on the Manila side from the understaffed and overwhelmed employees, to the gate control and communication with passengers at a reasonable time for the delays. Staff at MNL Terminal 2 for PA seem not to care and there seems to be no management that exists."
缺點： "Ventilation/in flight air conditioning, checkin lanes and waiting time"
優點： "Theno del crew were polite and cheerful, efficient in their work. Seats are okay, more legroom would be better."
缺點： "no delays on schedules."
缺點： "We were left behind because of the long line and slow service. On top of that, they open all our eight luggages that made four of us missed our flight and the rebooking fee is too expensive. We'll never fly with PAL again. It cost us a fortune because of their poor customer service."
優點： "Yes, my first time Philippines Airlines experience was impressive"
優點： "Yes PAL FA are always excellent and the Pilot Captain n Co Pilot really made us all safe."
優點： "Friendly crew. Smooth flight."
缺點： "Veeery narrow cheap lined seats."
優點： "Access to myPAL Player"
優點： "Excellent crew, very attentive and polite. New/newly refurbished plane and very clean."
缺點： "I thought I read somewhere that Premium Economy had their own toilets but that didn't seem to be the case. The Mabuhay Lounge (for those with access) is in need of a renovation and can be hard to find seats."
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "same thing, food and crew were very courteous"
缺點： "Passengers waited extra 20 mins on the tarmac prior to parking and extra 30 mins for the baggage claim"
優點： "The service by the flight attendants was excellent!"
缺點： "The plane seemed very dated, although clean. The worse part was getting an IPad to watch a limited number of shows. The iPad was old and the headphones were cheap and didn’t fit well. After flying 5 business class flights in the last 2 weeks, this was by far the lowest level of entertainment available."
缺點： "There are no rock or metal selections for music on the entertainment system."
缺點： "Traveling with kids we paid the higher price for a supposely non-stop flight (other better airlines were cheaper with 1 stop). In reality, it made a refueling stop in Guam. This was not disclosed when we bought the tickets. We got an email the morning of the flight telling us the arrival was delayed by one hour still nothing about a stop. We found out when we were checking in at the airport. Then, while stop on Guam, we got email saying the flight is 2 hours late! WTF"
優點： "Friendly, helpful, and patient are the words that come to mind. And very pretty, if that doesn't sound too sexist."
優點： "Restrooms were cleaned every now and then.We had enough food and snacks. I like the warm face cloths to freshen up."
缺點： "There was free WiFi for 30 minutes but weak. The one that works bette, you have to pay."
優點： "On time arrival"
缺點： "The choice for the movie was horrible !"
優點： "It was an almost perfect flight. We just had the wrong travellers sitting behind us. it was a late night flight and these teenagers were playing UNO. So can you imagine the noise they are making???"
優點： "The service for my flight was excellent. I really had nothing that bothered me at all that was under the control of the flight crew. This was my first time on Philippines airline, but I would do it again."
缺點： "They should raise the baggage allowance to 20K. People travel to Palawan from all over the world and probably would bring home more souvenirs if they had a higher baggage allowance. Otherwise flight was great."
優點： "Flight from SFO to Manila was fine. On time without delay. Once we landed in Manila, our connecting flight was delayed. We were stuck at Manila international airport and not allowed to leave after coming through immigration! 8 hours in a terrible airport with no proper restaurant or bar! Only snack and coffee shops. Would have been nice to know ahead of time so that we could have at least gone into town."
缺點： "8 hour delay Being stuck at airport unable to leave Lack of a sit down restaurant or bar"
優點： "Friendly Staff"
缺點： "Seats are too Small"
優點： "flight, service --great"
缺點： "check in --vry problematic."
優點： "Liked the smooth flight"
缺點： "Took too long at check in"
優點： "The in flight service is great with Philippine Air as you are given a meal for the four hour flight."
缺點： "The terminal for Philippine Air in Manila is probably one of the worst transit terminals I have been to...it is over crowded and in need of an expansion. There are also no places to eat a quality meal if you have descent layover. The food at all the kisoks were not well cooked and the sanitation is easily a D. Also, there is an expected delay of 30 min to an hour with every flight. So don't have any connecting flights with tight transit times."
缺點： "Was a good experience"
優點： "One of the flight attendants from my flight to Manila from Bangkok was very helpful in getting the ground crew to help me transfer from terminal 2 to terminal 3 by using the transfer bus. One of the taxi drivers wanted to take me for 800 pesos. But not only did I not have to deal with traffic on the street but be cause we were riding on the tarmac we saved a lot of time. Thanks to the helpful flight attendant."
缺點： "We left late from Bangkok and I was afraid I would not make my connection."
優點： "Very nice and friendly"
優點： "the seats were comfortable and the staff was very nice"
缺點： "i was business class and had to wait to board for 60 (YES SIXTY) passengers in wheelchairs to board first. And most of those people were ambulating fine before and after. I believe they should have a doctors note. Apparently this is the norm with this airline in Manilla."
優點： "flight update via email"
缺點： "late boarding ground crew not announcing chnages in the schedule no inflight entertainment PAL app does not work propoerly"
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
優點： "The lemon butter fish was one of the better airplane meals I've ever had. Boarding was quick and smooth. Taiwanese people take the longest of any nationality to board a plane (they have a series of "pre-seating" maneuvers which cause huge backups). Despite this, the flight attendants politely humored them and were not pushy. Had this happened in the US, the flight attendants would have told them to sit down, get out of the way, and do their aisle stretching exercises and random meanders around the plane AFTER all passengers had been seated!"
缺點： "The plane was old and dirty. The flight attendants seemed more interested in gossiping with each other than greeting passengers (though one or two were very good and professional). Only one flight attendant could speak Chinese. This was not a problem for me, though it was for some of the Taiwanese tourists."
缺點： "Of the four total flights, to include connections, Philippine Airlines was delayed on all legs. The delays were all after boarding and while sitting in plane. Delays ranged from 30 minutes to 75 minutes and all four flight delays were reported to be due to delays in getting baggage on the planes or getting the meals loaded on the planes according to the pilot's reports. Of note, on all four flights, the crew ran out of food before getting to our isle and had only one option remaining with no alternatives for those allergic to any portion of the meal. I would absolutely never recommend Philippine Airlines to anyone. The reduced cost of tickets was absolutely not worth the experience."