After going back and forth with the airline, they never reimbursed the airline tickets. Went around asking multiple people how to get reimbursed and kept getting put back, not satisfied with their customer service.
優點： "crew was efficient and friendly"
缺點： "Flight was delayed 1 1/2 hours for tire change. Stuff happens."
優點： "Best flight of my life. The put every airline to shame. I wish they did flight service to denver! I booked our next vacation with them today!"
優點： "Flying with Thai in Business Class is fantastic. I arrived relaxed in Bangkok. Kudos to the Thai crew."
缺點： "Better food choices. Better entertainment options."
優點： "The crew were very helpful and attentive, the food was really excellent ( note I travelled in business)"
缺點： "The lay flat bed was good but hard, entertainment was good but having travelled the route 7 weeks ago, not much had changed - but a good choice. We were late leaving but arrived on time"
優點： "The lounge"
缺點： "It is no total flight old plane."
優點： "A young very professional crew made the journey a pleasant trip"
缺點： "Nothing really"
優點： "Amazing crew members. The seat was comfortable."
優點： "The seats were super comfortable and they had lots of new movies and tv shows for entertainment. Free alcoholic bevies too!"
缺點： "No veggie food on board :("
優點： "On time departure, big plane so window/aisle available with 2/4/2 seating"
缺點： "Not sure what the snack was, ancient entertainment system."
優點： "Seat from delhi was very small"
缺點： "All okay"
優點： "Crew service were good and kindness between FRA to BKK."
缺點： "The flight was delayed by 30 minutes. If it was not delayed, I'll give it good rating."
優點： "I like respect that worker in airplane did it"
缺點： "Food and price"
優點： "On time Comfortable seats Great service"
優點： "Professional staff and good food"
缺點： "Landing was a little bumpy"
優點： "The crew were lovely and polite"
優點： "The flight was smooth and quick. The meals were delicious too"
缺點： "Long time getting through Frankfurt airport security"
缺點： "食物差 設施差"
優點： "On time and accommodating of the needs and requests."
缺點： "They forgot to give me my food."
優點： "Bangkok Melbourne leg was excellent. New plane. Was great. Great, friendly service."
缺點： "Same limited entertainment options and despite being a new plane would 3 degrees on the tilt of the seats kill you?"
優點： "Huge plane that wasn’t full so it was very comfortable. Boarding was quick especially since I’m a Star Alliance Gold member so was one of the first on the plane. Bags also came out first & delivery was very quick. Looking forward to flying Thai again several more times this month & wish I could experience their international service which I’m sure is stellar."
缺點： "Only thing I would mention is alcohol is not served but that’s apparently standard for Thai domestic flights."
優點： "Service, client treatment, food"
優點： "Great service, comfortable seats, great entertainment."
缺點： "Initial flight was cancelled. Crew was not helpful or informative. Was not compensated for delays at all, missed wedding functions!!"
優點： "On time and service"
缺點： "Not much variety for music options in entertainment"
優點： "Flying a 747 was great! Friendly service."
缺點： "Everything was fine for what I paid."
優點： "I pre-ordered a seafood meal. It was excellent."
缺點： "The seats (bottom) have become worn and caved in. And the head rests are as flat and hard as rocks. They need to be changed"
優點： "Ground agents were courteous and boarding was well-managed and quick"
缺點： "Difficult to converse with on-board crew who were not very well-versed in communicating in English. It is evident that the in-flight crew preferred conversing with passengers who could speak Thai. Seats were cramped and not enough leg-room. Very uncomfortable for a 6 hour flight Service crew adopted a "get water/juice from the galley trays yourselves". Having requested vegan/vegetarian food, the food options were limited and very bland. They lacked flavor and were not properly cooked. In-flight entertainment options was old and in-seat monitors were small."
優點： "Crew very unhelpful"
缺點： "CREW NO GOOD"
優點： "on flight entertainment made the long flight easier to deal with"
缺點： "nothing everything was perfect"
優點： "Thai (similar to ANA) provides its customers with REAL customer service while flying with them."
優點： "Friendly staff and airport folk! Smooth and easy all around!"
優點： "Its a very good flight with good service and hospitality"
缺點： "I find the selection of movies and songs quite limited."
優點： "We were flying business class and air china would not let us in their lounge until 3 hours before our flight but Thai Air let us use their lounge...we had 9 hours before the next flight. We will go out of our way to.fly this air line again"
缺點： "Not one thing was out of place...great flight."
缺點： "The plane was dirty. There were stains everywhere."
缺點： "Inefficient security screening. Inspected every single bag, rather than employ scanning systems. Left 45 minutes late. No reason given. Luggage took an extra 40 minutes to unpack due to "technical difficulties"."
優點： "New, comfortable plane, good choice of movies, good food, great crew."
缺點： "Bangkok Airport is a terrible transfer airport. The air-conditioning is insufficient so it is very hot inside the terminal and the food is over-priced. Boarding at Frankfurt Airport was a bit chaotic."
優點： "Staff, service, and entertainment!"
缺點： "The food was very average. I have flown Thai Airways many times before and I remember the food being better."
優點： "Knowledgeable and attentive staff who all have some experience with English. Great food and entertainment with plenty of options (just remember to select your meal choice online 48hrs+ before departure). To top it off you are supplied with a clean blanket and a pillow to insure your comfort."
缺點： "You just can never seem to get completely comfortable particularly when trying to sleep, but that is the same on most planes."
缺點： "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
優點： "Good friendly staff"
優點： "When boarding finally happened, it went quickly and efficiently."
缺點： "We were delayed over an hour on our flight from Chiang Mai to Bangkok. There were no headphones for in-flight entertainment, so you could see it but not hear anything!"
優點： "I liked the plane and the flight was comfortable."
缺點： "You don't get the attention if you are quite or just being genuine nice. The staff was more eager to attend the people who would try everything for attention. I had to ask several time for water."