缺點： "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
優點： "Typical flight and all went well."
優點： "Crew was amazing, food was great."
優點： "crew amazing"
優點： "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
缺點： "Several flight attendants gave me wrong drinks."
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
缺點： "Better food"
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
缺點： "Money return policy"
缺點： "Good space with large seats. Good food and service."
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "Boarding in New York could have been better organized"
優點： "Wonderful crew"
缺點： "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."
優點： "All exquisite dishes they served were excellent !"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Food was good. Good leg room. Smooth flight."
優點： "was not able to board and was checked in 4 hours in advance"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
缺點： "More movie selections"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Nice seats. Ample leg room."
優點： "Never problems with JAL"
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
缺點： "seat was uncomfortable (cushion very hard)"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "Everything was excellent crew was very helpful"
優點： "Flight attendants provided high standard of service and courteous."
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "I got an upgrade!"
優點： "Service was exquisite."
缺點： "No complaints."
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Food and entertainment was good."
缺點： "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
優點： "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
缺點： "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
優點： "The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself."
缺點： "The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight."
優點： "Friendly crew. Short flight, very efficient"
缺點： "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
優點： "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
缺點： "Seat comfort, food, entertainment, boarding, disembarking."
優點： "No turbulence"
缺點： "Never wake up passengers for your terrible food"
優點： "Comfortable seats. Everything was on time. Friendly crew."
優點： "Business Class flight was a smooth ride from Vietnam to Thailand."
優點： "Great service"
優點： "Onboarding went well and bagage was out fast in Nha Prang"
缺點： "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
優點： "Flight was generally ok."
缺點： "No power or USB ports."
優點： "No delay, boarding smooth, crew excellent, leg room ok, nothing bad..."
優點： "Comfortable, good food, good drinks , on time"
缺點： "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
優點： "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
缺點： "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
優點： "Easy check in and boarding, friendly staff"
缺點： "No TVs in each seat"
優點： "The Premium Economy section is relatively small, and quiet. At check-in, I was attributed a window seat, and the section was fully packed. The company went out of its way to give me an aisle seat. A window seat would have resulted in a badly hurting elbow. The seats in Economy Premium are OK, nice pitch and width : 2+4+2, instead of 3+3+3 in Economy."
缺點： "The seats in Economy Premium have a foot-rest, that is badly designed and badly kept. Nothing to do with the kind they have in Business class. Push the button, it will spring up. This is OK for short people with short legs, like average Vietnamese customers. It is a pain for taller people with longer legs. It takes a lot of strength to push the footrest into its former position. In my seat, two attendants came to my help and could not do it. Something apparently was broken. I spent 13 miserable hours without being able to find a comfortable position for my legs. I strongly suggest to Vietnam Airlines get rid of the footrests altogether, or find an easy-to-manage model."
優點： "The crew was nice"
缺點： "Nothing worked on the flight and the food was poor. When we arrived in a massive rain storm we had to disembark the plane with stairs so we all got wet."
缺點： "Only two check-in counters were available. The waiting time for check in was, therefore, quite long, and the time was very tight until the boarding. The seat allocation was horrible, and I was surrounded by nasty neighbors, who were chatting throughout the 10+hour flight, even after my verbal warning, not to mention the way children were taken care of. I am not blaming children making noise. I am blaming the lack of control over the parents who bring noisy toys for children and play videos loud enough to disturb the neighbor's sleep throughout the flight."
優點： "They didn't try to charge me for checking in 1 piece of luggage.....unlike Air Asia.....will definitely use again"
優點： "The food was the best i have had on an international flight: i have flown EVA, KAL, Cathy Pacific, and Asians. by far Vietnam Aur has the best."
缺點： "the lie flat bed was hard, no padding... uncomfortable."
優點： "The crew were very welcoming."
缺點： "The flight from Ho Chi Min to Phu Quoc changed numerous times, even the day of."
優點： "Quick flight, comfortable seats. Leg room is superior than most economy flights. Was surprised and pleased that the domestic flight had English announcements and they were clear."
缺點： "Announcement at gate to board bus was not delivered, had to look up and see passengers boarding bus to take to tarmac for boarding. Bus then stopped at plane for 10 minutes seemingly waiting for 1st class bus to arrive and board first as they came and were unloaded right away."
優點： "The A-321 was a bit worn but that was expected. Cabin crew were quite nice and the meal was excellent. I’ve traveled in both economy and business class and both are much nicer than domestic flying in the USA. I highly recommend Vietnam Airlines"
優點： "evrry thing"
優點： "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
缺點： "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
缺點： "Being stuck in a middle seat and not being served enough water. Attendants not very friendly"
優點： "On time, lunch served, no problems."
缺點： "No entertainment, but a very short flight, one hour, who cares?"
優點： "Food: good recipes, shoved out hot"
缺點： "Ticketing desk chaotic with apathetic staff; no sense of first-come-first-serve; you have to be firm about people cutting in front of you and be sharp when they open or close the stations. On the plane, crew performs responsibility checklist, not a smidgeon more; no sense of hospitality or gratiousness; cattle car mentality. Blanket received not in a wrapper and smelled of another person. Plane from Singapore late. Bus transit instead of jetway. Bus late; long time standing on plane waiting to exit."
優點： "Early check in was not a problem and baggage check in weight is great and not paying for it."
缺點： "This flight seems more and more every time we take an econo flight which, should be cheaper then what you get for pricing. No fluff flight only I can see the different is the baggage weight you can take is only the extra. Seem we stayed on the tar mac for a while flying out and flying in Ho Chi which, the air movement in the cabin was not that great at all and little stuffy and warm. One thing leaving out of Term 3 at Singapore if you go thru Immegration and want to eat the food is not great all and stay away from Burger King and for the 3rd time got sick again! Worst Burger Jiont in the World ever! From no soda, the chicken nuggets tasting like fish, and the Burgees did not taste like burger very sickening! Thier are a rip-off to still wanted everyone to pay full price for the a meal and without no drink and pay extra for water and wanted people to pay for ice. Burger King Co. really need to take hard look at this Joint for very bad foods serving people and getting them sick and ripping people off with money. Seats are small and compact and the seat belt for the airline is small for a bigger person and not meaning over weight."
缺點： "The boarding is disorganized and confused that passengers are pushing each other in a bit of chaotic! Need lot of improvements."
優點： "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
缺點： "See above"
優點： "The food was very good. Service was quick and efficient. Drinks offering was generous.Plane was new airbus and Facilities were better than expected."
缺點： "Choice of entertainment on the long leg should be extended and should be changed regularly not just monthly. This is a general criticism to all airlines too."
優點： "Food was nice and plane was clean and not too crowded."
缺點： "Before and during flight the plane released a gas into the seating area that made us feel sick, with a headache, and suddenly feeling very sleepy. Right after we got off the plane, we suddenly felt better. If we didn't get a sick feeling, the flight would have been good."
優點： "Easy to change flight. Lots of leg room. Friendly service."
缺點： "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
優點： "Excellent service and on time performance. Very intelligent personnel."
缺點： "However, snack was one of the worst I've had in 50 +years of flying."
優點： "Great staff, clean plane and modern"
缺點： "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
優點： "The Air France business lounge that Vietnam Airlines use in CDG Airport was excellent. Lots of space a good selection of food. The airline staff where all wonderful and food on the plane was delicious. I like the sleeping pods. Very private and comfortable."
缺點： "I would like a few more recent English movie choices."
優點： "Everyone has to check in at the counter with no digital kiosks, adding an extra hour. Plane was empty but they would not put anyone into first class. Most importantly the plane felt and sounded like it was about to disintegrate. To top it all off it was the worst food I have seen on an airplane"
優點： "Plane was comfy and neat. No food was served as it was only a short flight which was fine."
缺點： "Waiting on the tarmac for about 30-45 minutes before take-off with no explanation from the pilots was a bit annoying."
缺點： "I hate the boarding buses, but this one was really rough. Stand around. Wait. Stand on the bus. This took an hour."
優點： "Food was tasty. Staff very courteous"
優點： "Flight on time. Food OK."
優點： "Crew on the planes were nice (though the people at the check-in desk were a little less so)"
缺點： "No vegetarian food options (besides not offering a regular option, as many airlines do now, even after I requested a vegetarian meal, there was none). They even told me I couldn't have more than one green salad because "only one per person." Thanks! In addition, the planes were old. Business was not nearly as comfortable as some other airlines. The entertainment was very bad -- the longer flight had very little Western, Korean, or Japanese entertainment. The shorter flight (Even in business class) had no personal entertainment at all! Will not fly with Vietnam again..."
優點： "The aircraft is the new 787 Dreamliner and this was the first time I've ridden in one. Vietnam Airlines did a great job buying this thing for their long haul flights. It has more legroom, better seat comfort, better power points and entertainment than just about every other carrier right now. Plus the Dreamliner puts some humidity in the air while you're flying and I very clearly noticed that my sinuses weren't sore after a 12 hour flight like they usually would be. In fact, I would say that I never sleep on a flight due to being uncomfortable, and this flight on the 787 I slept for 7-8 hours both ways to and from Europe. Arriving with a clear head and no sinus pain was a welcome change to be sure! Food was very good going to Germany and a little less good, but still ok coming back. I think that is because the Vietnamese food services do a better job supplying aircraft than the German ones do. Overall a great experience and one I would love to do again! I am a frequent flyer with time flying all around the world, including in the front of the plane as the pilot."
優點： "Nice big A321, Well flown, on time."
缺點： "Couldn't check bags through to Phenom Penh, a MAJOR #fail for a so-called "international" airport and a huge pain in the butt. So had to collect bags in HCMC and re-checkin for next flight. How is that "connecting" as advertised when I bought the ticket?"