缺點： "When its rain we shouldn’t walk to the air plain"
缺點： "Everything was OK"
優點： "Fantastic gate agents!"
缺點： "The food was terrible."
缺點： "Don’t be late"
優點： "Crew were great"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The service"
缺點： "The food."
優點： "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
缺點： "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "wasn't able to take the flight since I missed it"
優點： "Flight crew very nice"
缺點： "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
優點： "The flight was perfect! Great food,movies and I even got to sleep !"
缺點： "All was well!"
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "The crew was efficient. Flight left on time. Food and wine served."
缺點： "No entertainment."
優點： "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
優點： "Great food"
缺點： "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
優點： "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
缺點： "That it didn’t happen."
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
優點： "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
缺點： "Cramped seating."
優點： "Wifi on Board"
優點： "Left ontime and service was excellent."
優點： "Friendly attendants. Decent food, and frequent snacks and beverages."
缺點： "No charging ports for electronic devices."
優點： "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
缺點： "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
缺點： "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Tiny old cramped plane."
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
優點： "Ground staff at Manchester very helpful"
缺點： "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
缺點： "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
優點： "newer plane, good staff"
缺點： "need better and more food options, more often"
優點： "staff was fine"
缺點： "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
缺點： "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
優點： "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
優點： "Everything. Staff incredible."
優點： "Eveything is well arranged"
缺點： "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
優點： "They were awesome."
優點： "The constant supply of food that was offered to you. The crew was nice and always helpful."
缺點： "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
缺點： "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
優點： "Great smooth flight staff was pleasant and the overall experience was fantastic."
優點： "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
缺點： "No complaints."
優點： "Excellent service and comfortable flight"
缺點： "Flight delay roughly an hour"
優點： "Except for my negative comment, a good flight."
缺點： "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
優點： "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
缺點： "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
缺點： "Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware."
缺點： "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
缺點： "Very small cramped aircraft"
缺點： "Everything. My booking confirmation was with United Airlines only to get to the airport to find that they had subcontracted the flight to a budget airline. Eurowings. The food very substandard. If you were on a basic ticket, you were only entitled to water and no food. So people are travelling on long haul flights without being offered anything as standard. Passengers on these tickets were not aware that they would not be served.any food which is probably unethical. They offer to sell you food if on a basic ticket"
優點： "Was able to get an Economy Plus seat, which is nice - great legroom for an almost 6' tall person and power plug is very handy. Entertainment & screens on the 787 is very good. Regular distributions of water was very helpful since I wasn't able to fill up my bottle before getting on the flight."
缺點： "Not a great amount of food available, and one of the larger cabin crew members kept brushing my arm as she walked past, which didn't help me get any sleep."
優點： "That the flight wasn't any longer than it was"
缺點： "A bit hot n stuffy"
優點： "Flight left on departure and on board air cooling system was much welcome. Cabin crew were polite."
缺點： "Cabin was untidy, goodness knows what was stowed away at the back of seats towards the rear of the cabin, so rear of cabin was unwelcoming. Cabin crew should keep some overhead lockers for their own use. Poor sound quality on Inflight entertainment, either that or Headphones were poor. Food portions were painfully small (lunch of chicken risotto) AND I found pretzel flavoured breakfast bap unpopular."
優點： "We arrives early."
缺點： "Very long walk to next gate. No golf carts wanted to bring US. Wife is pregnant"
優點： "We were early. We sat together"
缺點： "Too strict on check in baggage weight"
優點： "the flight was scheduled 1h30"
缺點： "the seat comfort"
缺點： "On time departure. A comfortable seat."
缺點： "Sits not suitable for long distance travel"
優點： "great crew, easy flight"
優點： "People caring for people. We flew for a familiar emergency and the personnel on board understood the situation and was very kind."
優點： "The crew were so helpful and nice"
缺點： "Only if teleportation exists"
優點： "Nice quick flight staff great and very helpful!"
缺點： "Entertainment wasn’t free"
優點： "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
優點： "Clean modern plane"
缺點： "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."
優點： "The controlled and orderly way when boarding."
缺點： "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"
優點： "Seats and entertainment"
缺點： "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"
優點： "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
缺點： "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."
優點： "I liked everything was excellent"
缺點： "There was a 10 minutes delay"
缺點： "Couldn't connect to the onboard entertainment system through my laptop."
優點： "United seems to have simplified how it separates the boarding groups, so getting on the plane was well organized. The 787 aircraft was spacious and comfortable, which seems to put both passengers and crew in a good mood. Lots of entertainment options were available, so the three hour flight flew by. And we arrived early! A great experience on United."
優點： "Decent flight, can’t complain, pretty much empty."
缺點： "laberithine process to get my boarding pass. Booked on Kayak with last minute on a Luthanasa flight operated by United. Basically had to call all three in order to get my boarding passes as the website didn’t work. Really confusing."
缺點： "Fellow passengers; too many howling kids with clueless parents"
優點： "Not a lot of positive to say"
缺點： "Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. As I said in my headline, if you hate your job that much find one that makes you happy, United need to do secret shopper experiences on their planes, to quality check their hostess, this cowboys are representing your company and its not good."
優點： "The journey was smooth"
缺點： "Very cramped with staff who I found overbearing. Not the most pleasant experience."
優點： "The flight went very smoothly from start to finish"
優點： "Entertainment and the crew"
優點： "Not much to like on United. The boarding was the best part as the staff were somewhat helpful."
缺點： "One nice flight attendant out of the five I interacted with. I'm flying United less and less because the service just sucks."
優點： "Although I arrived a few minutes late, the check-in agent managed to get my bag on the flight. When I missed my flight, the agent quickly got me on another flight (with a competitor airline), with no additional charge."
缺點： "The short (10 minute) boarding window contributed to me missing my flight (by a few minutes). Very annoying."
優點： "On time"
缺點： "The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight."
缺點： "Had anightmare will complain to united diect"
優點： "All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient."
優點： "very kind crew members and flight was an hour early."
缺點： "The worst food on an airline ever...witnessed so much waste all around me. No one could eat it. Entertainment broken and sound quality awful."
優點： "The crew The entertainment options The power options The drinks"
缺點： "10 minutes earlier and the food would have been better. Then again, 10 minutes earlier and wouldn’t have made flight."
優點： "Crew help and service"
缺點： "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"
優點： "The flight was on time."
缺點： "The staff had no meal for me despite me having ordered one. The entertainment system wasn't working and neither was the wifi to allow you to watch on your own device. Old planes with uncomfortable seats. Really poor airline."
優點： "Service,management, food"
缺點： "Seats to small. But I am 6'3"" and my son traveling with me is 6'5"."
優點： "Crew were amazing, so friendly and helpful Entertainment system was so so good Landed early"
缺點： "Overnight wasn't the easiest flight in the seats Serving people coffee when others are probably trying to sleep probably wasn't the wisest idea either Pre flight queue system is just baffling"
優點： "Crew did a great job. Air China had much better food service."
缺點： "Seats two small, not enough room to stretch your legs. Bathroom to small. Designed for people less than 150lbs, and 5'-6" in height Not comfortable for people over 6' tall."
優點： "Security Video was interesting. Seat was wide and comfortable."
缺點： "Food was tasty, but strange smell was contaminated. Announce was so fast and unclear both English and Japanese. I felt no intention to communicate."
缺點： "Flight was full to capacity"
缺點： "The flight was full to capacity"
優點： "Boarding was really easy"
缺點： "Not only you have to pay for checking one bag, not only you have to pay for a poor meal, you also have to bring your own device to watch a movie!"
優點： "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."