缺點： "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
優點： "Food is bland, boring. Entertainment contents are limited and old movies"
缺點： "As mentioned above, more new selections of movies. Better taste and quality of food, please."
優點： "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
優點： "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
缺點： "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
優點： "Crews are friendly"
缺點： "Need more food"
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
缺點： "if the seat can be reclined a little more"
優點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
缺點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
優點： "The cabin staff were extremely caring."
優點： "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
缺點： "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
缺點： "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
優點： "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
缺點： "Even so, food can be better. I want more western drama on entertainment."
缺點： "Flying with ANA is awesome, the stewardesses are very nice!"
優點： "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
優點： "The food and the very friendly and courteous flight attendants."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Crew was very nice and accommodating ... refreshing change."
缺點： "Hoping for different movies on the long flight back...and less R rated ones...some different games (like trivia) would have been nice."
優點： "Staff and crew and food!"
缺點： "We could not check in online. This was frustrating and we do not know why?"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
優點： "crew and food was great"
缺點： "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
缺點： "Salad and fruit came Frozen"
優點： "Flight was ok"
缺點： "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
優點： "Service is Stellar"
缺點： "Business class seats were a bit old"
優點： "Good service"
缺點： "baggage was broken."
優點： "It was short."
缺點： "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
優點： "Cheap prise"
缺點： "Food and entertainment"
優點： "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
缺點： "The entertaiment film needs more variety..."
優點： "Crew are nice, helpful and polite"
缺點： "Airport problems turned it into a very long flight. We circled around Narita for hours"
優點： "Ground staff was very helpful, we had an overweight luggage and they kind out provided a complementary package box to redistribute the weight instead of charging us extra baggage fees. The flight attendants were caring and offered great service. The entretenimient system on board was easy to use and had a large library of movies."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
缺點： "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
優點： "Service was great."
缺點： "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
缺點： "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
優點： "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
缺點： "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Service and food"
缺點： "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
缺點： "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."
缺點： "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
優點： "Food legroom service friendliness"
缺點： "Could not view flight info on map"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
優點： "Crew services"
缺點： "Seat space, window side, especially foot area no space for my bag and legs"
優點： "Great service, everyone was happy to do their job"
缺點： "If the disembarking didn't take 45 minutes."
優點： "The overall was a pleasant flight"
缺點： "It’s really difficult to figure out how to use the entertainment, specially how you can listen or watch a movie , for my parents that are not English speakers they just couldn’t use it so really boring!!!"
缺點： "All gy"
缺點： "- Boarding took too much time because the airline called all passengers to board, instead of asking to board by their seat zone. - The space between seat is too narrow so I couldn't stretch my legs. - The seats are very old and little bit dirty - The seats were not properly cleaned."
優點： "Food, new plane"
缺點： "Poor boarding process"
優點： "Leg room"
缺點： "I was served Butter chicken after confirming with the flight attendant whether it was an ASIAN VEG MEAL which I had requested. On being confronted about the issue, the flight attendant gave a cold response saying they were out of asian veg meals. One of the worse airlines and should not be a part of Star Alliance."
優點： "The crew were excellent! Always smiling and attentive. Particularly attentive and compassionate towards older passengers and mom’s with children. Kept the restrooms clean/tidy! They made me feel as if I were in 1st class!! Thank you Crew members! You made a difficult journey for me a pleasure!"
缺點： "The seats!! We’re too squeezed together!! We all found it difficult to breathe, as we felt like “SARDINES” packed neatly in a can!! Which also made it difficult for leg room. I tried to not recline my seat, as I knew how I felt when passenger in front of me reclined his seat. Please, try to give us a little more space !!"
優點： "Staff friendly."
缺點： "Seats too tight. Very little leg space."
優點： "Never flown TK before and was satisfied. Very good crew, acceptable entertainment, good food."
缺點： "Not their fault but 14-hour flights are exhausting."
優點： "Food, entertainment"
缺點： "Terrible check-in (30min waiting), boarding was uncoordinated, and the cabin was probably 30 degrees!"
缺點： "Same problem as the first segment (see above)"
缺點： "Good food"
優點： "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
缺點： "I am handicap and had to take my carry on baggage off the plane with the help of other passengers so I decided to take a different airline back to my surprise the help me with my luggage and carry on and from the moment I arrived at the gate toll I got out of the airport in jfk I was not allowed to pick ip my baggage they did everything I would like a call back from you 2036757227"
優點： "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."
優點： "Food was good , enertainment and comfort was fine"
缺點： "The hostess was not friendly at all. Seemed to be inconvenienced by every request Also requested a veggie meal but was not avaible"
優點： "The entertainment was excellent!"
缺點： "The comfort level for that long of a flight was very poor. Seats are way too close together. There is no knee room from the seats at the front at all. People operating their video monitor is a disturbing fact for the passengers who sits in front of them."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Great experience for my first international flight."
缺點： "Wish they used a large plane like the Istanbul to MIA one."
優點： "Once you got past checkin the flight was fine"
缺點： "The checkin process was horrendous, people waiting for 40-45 minutes even though they were at the front of the line. Repeatedly we saw customers from other lines or no line at all being brought in to take our spots and checkin first with no explanation."
優點： "Excellent customer service"
缺點： "Excellent customer service"
優點： "Young crew, great service, ok meals, very accomodating but it was a little warm in the cabin, the captain was great (super polite and personable)"
優點： "Despite the computer regulations the THY handled it smoothly in Istanbul. In Atlanta we had to wait at least half an hour to get them back. Service was good, till the end of the flight restrooms were clean. Besides they offer 2-luggage policy. I try to use them as much as I can. Thanks THY"
優點： "It was a nice and short flight"
缺點： "No entertainment system at the seat."
缺點： "שום דבר"
缺點： "The delay"
優點： "Crew demeanor Cleanliness of the cabin Boarding process"
缺點： "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
優點： "The Turkish airline staff was great and very helpful"
缺點： "Itinerary on the way to Amsterdam was not correct and made me miss my first connection No option to pick vegetarian food ."
優點： "The service was good."
缺點： "Unfortunately, I was rerouted and flew from Istanbul to Dushanbe. (instead of to Khujand) This meant that I needed to take a taxi 6 hours through the mountains to get to Khujand. I hope the flights to Khujand resume again shortly."
優點： "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
缺點： "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
優點： "It is very bad all flights been cancelled!"
缺點： "Didn't like any thing zero bad I wanna come back to the state! I'm was born in 1946 I couldn't stand on my feet any more!"
優點： "Customer service was excellent"
缺點： "Delayed flight making it ease to miss your connecting flights.."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "The gift bag they give to everyone is sweet and useful. Flight attendants are nice and friendly. Their food are ok. From Istanbul back to NY, the captain is excellent, landing is one of the best experience I have had :)"
缺點： "We ONLY have one carry on and one bag, no check-in luggage. On the way back to New York from Rome, total weight my carry-on and bag is less than < 20kg. They forced me to check-in my carry-on. As everyone know, my beautiful, new carry-on was scratched badly when I pick it up at NY JFK :("
優點： "good food, nice attendants, comfortable seats, good pillows"
缺點： "no wifi"
優點： "They gave us a meal on a 2.5 hour flight and we were very surprised!"
缺點： "They boarded late and you had to take a shuttle to the plan. We drove to the plane and waited for 15 minutes in the cramped shuttle while they were putting another staircase to the plane and finishing prepping it. We left a half an hour late and the flight was already at 10pm. It was a pretty terrible experience! And the section of the Istanbul airport we were in was pretty dirty. Also the movie they played had two language options but no English which was disappointing."
優點： "The seat was comfort"
優點： "It was an excellent trip with THY. The crew was very attentive for the requests and the needs of the passengers at all time (regardless of inconsiderate traveler). Since it is usually too expensive for me to travel with THY, one still can get a great deal if looked for deals in advance. Some of the best things about traveling with THY are being able to check 2 bags, unlimited drinks and food at all times and more leg room. Max"
優點： "Food! A real dinner on a 2.5 hour flight! Turkish delight treat for all after boarding."
缺點： "No in-fligh entertainment."
優點： "The flight was very pleasant. I was traveling wit my 2-year old and they brought him a little Batman vs Superman bag with an inflatable airplane, airplane binoculars, and slap on watch. They also brought him an activity book. I thought this was a lovely touch that helped keep my child entertained on our long flight. Adults also received a goody bag with grippy socks, slippers, eye mask, lip balm, toothbrush with toothpaste, and ear plugs. It was a pleasant surprise."
缺點： "Someone was escorted off our plane when our flight landed for unknown reasons. This was the day after the terrorist attacks in Belgium at the airport and metro, and the crew asked the person being escorted off the plane if he had taken all of his bags. If this person was a terrorist, do you really think he would just tell you if he left a bag of explosives on board?"
優點： "Great food and serivice!"
缺點： "The fact we have to embark by bus!"
優點： "Good flight."
缺點： "Food was not good."
優點： "I was very comfortable as there were empty seats in my row and I could sleep a bit. Also I have a bad hip and the extra room was very helpful for adjusting my position as needed. food was good and staff pleasant. I enjoyed 2 movies."
缺點： "The bathroom facility which I used on the plane was very dirty at the time I used it."
缺點： "The boarding process was a nightmare! They boarded everyone at once instead of business class first, ect...gate agents were more interested in playing in cell phones."
優點： "The staff was friendly and easy to communicate with. The Food was average, but better than other flights I have taken. The Entertainment system was stellar, new, large screen, tons of choices. This flight really went quickly for me."
缺點： "I had a big problem with the Baggage allowances on this particular flight. I was only allowed 20kg on a long (8hr) international flight, one which I was moving around the world for. If the policy was more like 40kg, there would have been no problems whatsoever and my trip would have been the best I have experienced in a long time. I suggest they improve their regulations quickly to widen their customer base."
優點： "I liked the flight attendants. They were all VERY pleasant and accessible. They were all service oriented and felt that they honestly wanted to ensure that they flight was as comfortable as possible."
缺點： "Total chaos boarding. It was hoarding cats in a pen. NO organization what so ever. The serving of the food was a nightmare.... the food was served in sections. the hot plate first ... 5 minutes later... the hot bread... then yet another 5 minutes later... the drink. No water to be had. Was in the air for a full 5 hours before they brought the cart around for water/refreshments. Horrible."
優點： "Friendly crew, great access to a variety refreshments, robust entertainment library."
缺點： "No suggestions."
優點： "This Transavia Airlines is not good at all."
缺點： "Many things cheaper does mean better."
缺點： "Allow business passenger to use front bathroom."
缺點： "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
優點： "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
缺點： "Nothing,just the seats. Cleanliness was perfect"
優點： "The plane ✈️ itself the attendants . The entertainment on board. Really great"
缺點： "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
優點： "Great airline"
缺點： "The plane is so old..,"
缺點： "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
優點： "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
缺點： "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
優點： "Seat was good"
缺點： "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
優點： "The space at my feet with the chair in front was a bit akward."
缺點： "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
優點： "Food provided, staff kind"
缺點： "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Crew were great, food, entertainment, seat and everything else was great as well."
缺點： "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Light snack and complementary wine"
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "The crew was efficient. Flight left on time. Food and wine served."
缺點： "No entertainment."
優點： "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
缺點： "Flight departed 35 minutes late"
缺點： "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
缺點： "The movie selection did not seem extremely varied."
優點： "Sound was broken on my TV set!"
缺點： "Called stewardess twice to assist. No response!"
缺點： "They have mabaged to lost my luggage"
優點： "We got a meal for a 1h flight only"
缺點： "No entertainment but normal for this type of flight"
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
優點： "Sandwich was incredibly tasty (although not much filling)"
缺點： "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
優點： "Booked extra room seat which gave me good room for seating"
缺點： "Bag was lost"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
缺點： "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
優點： "Service provided by the staff"
缺點： "The navigation of the entertainment system is not very friendly"
優點： "The sandwiches were simple yet just the right touch, on all four flights."
缺點： "OLD OLD plane with hard seats and tiny screens"
優點： "Arriving more or less on time"
缺點： "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
優點： "Loved this 747! Crew was professional and food was very good."
缺點： "We had a long wait (25 minutes) at the gate because we were early."
優點： "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
缺點： "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
優點： "Excellent service, excellent food."
缺點： "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
優點： "Food and drink service"
缺點： "Boarding pass facility"
缺點： "Not to have 2 distressed cats on board meowing non stop for 10 hours."
優點： "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
缺點： "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
缺點： "The food was not as usual."
優點： "Seats ok. Crew is super. Drinks offered"
缺點： "Nothing, AF rocks"
優點： "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
缺點： "The seat could have been much better as far as reclining and space. Overall I loved the flight."
缺點： "Entertainment system was not working on all seats"
優點： "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
缺點： "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
缺點： "Seats were too close together."
缺點： "Seat angle adjustment was not the most comfortable for sleeping."
缺點： "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
缺點： "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
優點： "Everything! The service was exceptional!"
缺點： "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
優點： "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
優點： "Crew was awesome!!"
缺點： "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
優點： "The crew"
缺點： "Seats! They were too small!"
優點： "Good food and crew"
缺點： "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
優點： "Nice staff. Flight on time."
缺點： "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
缺點： "Booked with my partner. Ended up sitting apart. Not good"
優點： "Good food and service"
優點： "The staff..the attentions..food."
缺點： "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
缺點： "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
優點： "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
優點： "The cabin crew was super patient and accommodating of the passengers."
缺點： "Cramped quarters"
優點： "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
優點： "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
缺點： "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
優點： "Boarding this large plane went relatively quickly and orderly."
缺點： "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
缺點： "We were 2h late"
優點： "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
優點： "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
缺點： "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
缺點： "The flight was late, real late."
優點： "The space and the people"
優點： "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
缺點： "See above and the food was disgusting"
優點： "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
缺點： "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
優點： "What’s not to like!"
缺點： "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
優點： "All of the crew were friendly and the flight was on time."
缺點： "No problems"
優點： "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
優點： "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
缺點： "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
優點： "That it was a night flight"
缺點： "No airconditioning, no food choice, no space."
優點： "The Crew was the only thing that stuck out. Associates had Way more patience than i."
缺點： "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
優點： "The food was good"
缺點： "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
缺點： "Too crowded"
優點： "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
優點： "The crew"
缺點： "Not enough room for legs. Small amounts of food. No entertainment."
優點： "Good service"
缺點： "I was not given my original reserve seat and no reason was given"