I love Japan Airlines specially the food and crew
Highly efficient and great service
I really JAL! Will use again. KAYAK is excellent as well.
優點： "Nice staff"
缺點： "More Movies and TV shows"
優點： "Very friendly and accommodating crew."
優點： "The crews were very kind and helpful."
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
優點： "Crew was courteous. Flight in general was uneventful which is a good thing."
缺點： "Nothing to criticize. Flight experience was good but not exordinary."
優點： "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
優點： "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
缺點： "Almost missed my flight - they could not locate me as a ticketed passenger"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Staff are the best of all airlines I have been in."
優點： "Rebooked me because I went to wrong airport — thanks"
缺點： "The business meal was just okay this time. Not as good as before."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "So cramped. Very uncomfortable flight."
優點： "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
優點： "Clean plane, very nice crew."
缺點： "Flying coach is always cramped for a tall person!"
優點： "Best customer service"
優點： "The flight crew was incredibly kind and attentive"
優點： "This was the best flight I have ever been on. The crew was so friendly."
缺點： "Absolutely no complaints."
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
優點： "service was excellent. Seating was OK in spite of it being economy."
缺點： "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
優點： "Entertainment options were good"
缺點： "Food was mediocre and long waits for restroom"
優點： "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
缺點： "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
缺點： "Food, especially before landing"
優點： "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
優點： "Good staff service and friendly people. The food was good. The flight was on time."
缺點： "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
缺點： "Not anyone fault but I wish seating was better fitted in economy for taller people"
優點： "The hospitality of the crew"
優點： "Very professional staff, on time schedule and a beautiful plane. I would give them 20 stars if I could. It puts US airlines at shame."
優點： "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
缺點： "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
優點： "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
缺點： "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
優點： "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
缺點： "Nothing- I'd fly with them anytime."
優點： "Finally arriving"
缺點： "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
優點： "excellent food,comfortable, easy check in process"
缺點： "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"
優點： "Dreamliner 787! Great staff. Efficient. Good food."
優點： "Service was especially good. Very professional."
缺點： "All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)"
優點： "After we missed our flight, we were provided with terrible customer service."
缺點： "We were told to go to the wrong gate. After we missed our flight, we were charged 880 USD to book for the identical flight the following day. We were taken around in circles inside the airport. Absolutely unacceptable. Would not recommend."
優點： "Helpful crew, good food, smooth flight."
缺點： "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
優點： "Care from the crew and consideration"
優點： "Check in process was good, and toilette inside airplane has a little more space, The set each passenger received for long trip was nice."
缺點： "The seats, the comfort on those seats are terrible, very hard to sit for 12 hours and this is unaceptable, food needs to be more vary since passengers are from different countries"
優點： "The seats have more room. The food is good. The in-flight entertainment is great. The cabin crew is wonderful."
缺點： "Nothing. Everything was great."
缺點： "Landing was not so good."
缺點： "The AC wasn’t turned on for 2 hours of passengers being on the plane and it was easily 100 degrees inside. Everyone was hot and miserable. The seats were also extremely close together. I have never been so uncomfortable on a long haul flight."
優點： "Food, entertainment"
缺點： "Terrible check-in (30min waiting), boarding was uncoordinated, and the cabin was probably 30 degrees!"
缺點： "Same problem as the first segment (see above)"
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
優點： "The crew was very helpful."
缺點： "After landing at Istanbul it was big mess.Thay collected our boarding pass and did not know how to direct the passengers.Big time language problem that made it very very difficult for ground crew and passengers to communicate."
優點： "AMAZING AIRLINE. Anyone traveling to this part of the world, fly Turkish!! Best international flight I have ever taken."
優點： "In economy class,was the best space and service I experienced so far! I was surprised by the level of service!"
缺點： "It was too warm and the seats had very little legroom"
優點： "Planes are clean, crew are remarkable professional and attentive. Entertainment center is comprehensive"
缺點： "What a mess!A woman was changing her baby's diaper by the food service area. A group of passagers lyed their babies on the floor to sleep and floor was full of food crumbs. Flight attendant were incapable of keeping passangers undercontrol. Food service was so poor. Going abroad they run out of fish almost after serving 50 passangers and we had no other options but pasta with cheese sauce. Attitude was 'you either eat or don't'. This has happaned twice flying out of US. Flight attendant said 'fish wasn't good anyways and food is much better on return flights'. On my return flight they once again run out the dinner with meat and I was served this time eggplant with rice. They served all the passangers but five row back from the exit doors and few row below from the restrooms received service 30-40min later. Others has already ate and their trays were taken away. By the time they served us my food was cold. Two scoup of rice on the plate was raw and the bread was stale. When I told the flight attendant she said 'she will let her supervisor know' but no body came to talk to me nor offered anything else to eat. Altough I have seen one passenger who got upset been served rice with eggplant received a service later with chicken which wasn't in the menu. Another passanger received two menus at once. Flight attandants are incompetant"
缺點： "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "The airline crew excelent"
優點： "Good service, nice plane, comfortable"
缺點： "Took forever to clear out trays after meal. Istanbul airport was not nice, bathrooms wee disgusting and little to no air conditioning in airport"
優點： "Flight attendants need to be friendly."
缺點： "I will never use Turkish airlines again."
優點： "The quality of every aspect of this much shorter flight on a smaller plane was not diminished from the good experience we had on the overnight leg of our journey on a bigger plane. This has not been our experience on some other airlines."
缺點： "No complaints"
優點： "Great food, good selection of movies."
優點： "Quick flight with breakfast"
缺點： "Boarding process was a little bit chaotic"
優點： "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
缺點： "It was all good(which I rarely get to say these days on any carrier)"
優點： "Great experience for my first international flight."
優點： "I am not blaming the airline at all for these inconveniences."
缺點： "NOTE: THIS IS NOT A CRITIC OF THE AIRLINE Having personally experienced the latest in the consequences of travel related rules mandated by US public officials, I am yet again left wondering if they, and their families, go through these rules that they impose on the general public. Or if they just breeze into their private airport wings and planes. I doubt they take off shoes, belts, and such, or go through irradiated machines. But going through about 3 extra layers of security while transiting is a bit much. Not to mention the extra hours spent relinquishing and reclaiming laptops etc. Frankly, non of these acts makes anything safer. It is akin to the permanently parked police vehicle on the Brooklyn Bridge in NYC since 9-11. What is that supposed to deter?"
優點： "Crew members were nice People were good at check in as well"
缺點： "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"
優點： "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
缺點： "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
缺點： "At the airport communication was very poor and everyone was very unhelpful"
優點： "Everything was great. Seats were comfortable, the Entertainement was great and the food was very good. Plus, sat next to great people."
缺點： "There was nothing I didn't like."
缺點： "The additional security check for flight from Istanbul to US was somewhat unpleasant as women were called out from the line to be separated from men for security check. They should have wait for each family to come up for their turn to be checked, so families would not need to be separated for a while."
優點： "I liked it that I was able to check in online and choose my seat."
缺點： "My trip from Zurich to Istanbul would have been okay if it weren't for the screen that was not working. It did not work and I hated not having to do anything else besides eat and sleep."
優點： "Complimentary travel kit was a life saver."
缺點： "Crew was confused and didn't work well, food horrible and they lost my luggage . Bad customer service after lost luggage from call center. Rude customer service representative and inaccurate information many times. Very frustrating"
優點： "Well, Due to craziness at Atatürk airport my 11am flight arrived to Istanbul at 3pm.. which was the time of my connecting flight to NY. I was lucky that the flight was being delayed too.. so I got to board my flight 3:40pm. However, due to high traffic at Atatürk airport my New York flight departed at 5pm. Overall there was just a 2 hour delay, however the experience of transferring was quite stressful, not to mention that my bags didn't make it to New York. I just wished that the connecting flight information was not offline in the Ankara Istanbul train so that I didn't panic as much. Overall I made it safe and sound to my destination by the magic of plane transportation.. so thank you to all the engineers, staff, pilot, cabin crew and oil companies that did so much to bring me home. Renan"
缺點： "the worst costumer service ever"
缺點： "I made request by the phone, for service animal. They told me to call back after 24h!!! After 5 days of waiting, more than 50 calls to customer "support " that barely speak English, I was forced to go to "Airport " to chek what is the problem with my request. Over there they helped me, and everything was fine after that. But this is RIDICULOUS, that I need to go to f... airport to solv the problem. Never ever turkish!!!!!!"
優點： "The crew was nice They handled the delay well so we didn't missed our connection afterall"
缺點： "1. We had to wait 2 hours in the plane 2. there is no way to use the monitors (not a personal monitor)."
優點： "The service I received on Turkish Airlines was excellent. I live in rural Rwanda and it was really nice to actually sit back, relax, and not worry about getting to where I was going. The staff was courteous and friendly and even let me keep my can of tomato juice. These may seem like small things to you but it made me feel at home for the first time in over a year and I want you guys to know I truly appreciated it. In addition to that, the flight was actually affordable and I was able to make it to New York to surprise my mom for her 60th birthday. Job well done! Thanks again and best of luck! Sincerely, Emily Hardy"
優點： "on time, good boarding"
缺點： "Small space in new planes, water not freely available, limited movie selection, ear plugs are bad"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "No applicable"
優點： "The service, the food, everything."
優點： "Great staff. Very hepful when I needed to switch seats."
缺點： "Having touchscreens in the back of the seat isn't a good idea- the gentleman behind me frequently poked and jarred my seat."
優點： "Great food and serivice!"
缺點： "The fact we have to embark by bus!"
優點： "The crew was amazing! The entertainment was awesome and got me through the 12 hour plane ride just fine. Best airline I've been on this far."
缺點： "I come from a poor background and it's sad to see that in order to have first class it'll cost you more than what I make in almost 5-6 months just to have a little more comfort... I'm not a big fan of the comfort side of the plane. You only go back so far and if you have a middle seat like I did you have to try in sleep in an upright position practically looking forward. Extremely difficult and really uncomfortable. If it wasn't for the Cafine drinks and entertainment I would of probably gone crazy. Metaphorically speaking."