Service during flight was excellent. The footrest of my premium economy seat DIDN'T stretch out all the way, which defeats the purpose of reclining because my legs can't rest properly. Could you please ask your technicians to look into or re-calibrate the extension mechanism of the footrests of premium economy seats pease? I'll be traveling again in December. Hope it'll be fixed then.
Very accommodating staff. And hardworking. Staff are prod of working with great service to passengers.
I love Japan Airlines specially the food and crew
My flight was from Dallas-Atlanta.
Highly efficient and great service
I really JAL! Will use again. KAYAK is excellent as well.
優點： "Nice staff"
缺點： "More Movies and TV shows"
優點： "Very friendly and accommodating crew."
優點： "The crews were very kind and helpful."
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
優點： "Crew was courteous. Flight in general was uneventful which is a good thing."
缺點： "Nothing to criticize. Flight experience was good but not exordinary."
優點： "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
優點： "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
缺點： "Almost missed my flight - they could not locate me as a ticketed passenger"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Staff are the best of all airlines I have been in."
優點： "Rebooked me because I went to wrong airport — thanks"
缺點： "The business meal was just okay this time. Not as good as before."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "So cramped. Very uncomfortable flight."
優點： "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
優點： "Clean plane, very nice crew."
缺點： "Flying coach is always cramped for a tall person!"
優點： "Best customer service"
優點： "The flight crew was incredibly kind and attentive"
優點： "This was the best flight I have ever been on. The crew was so friendly."
缺點： "Absolutely no complaints."
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
優點： "service was excellent. Seating was OK in spite of it being economy."
缺點： "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
優點： "Entertainment options were good"
缺點： "Food was mediocre and long waits for restroom"
優點： "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
缺點： "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
缺點： "Food, especially before landing"
優點： "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
優點： "Good staff service and friendly people. The food was good. The flight was on time."
缺點： "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
缺點： "Not anyone fault but I wish seating was better fitted in economy for taller people"
優點： "The hospitality of the crew"
優點： "Very professional staff, on time schedule and a beautiful plane. I would give them 20 stars if I could. It puts US airlines at shame."
優點： "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
缺點： "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
優點： "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
缺點： "Nothing- I'd fly with them anytime."
優點： "Finally arriving"
缺點： "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
優點： "excellent food,comfortable, easy check in process"
缺點： "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"
優點： "Dreamliner 787! Great staff. Efficient. Good food."
I will choose ANA again. Excellent Service
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
優點： "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
缺點： "The space is really tiny. The screen also tiny."
優點： "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
優點： "Crew was good"
缺點： "The way they board"
缺點： "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
優點： "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
優點： "Crew was prompt and courteous Entertainment choice was good"
缺點： "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
優點： "Crew members was very polite and food was good"
缺點： "seat is quite small."
優點： "Everything on time"
缺點： "no outlet to charge phone"
優點： "Food and services were great"
缺點： "Not a large selection to view on the TV"
缺點： "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
缺點： "Internet was more expensive than it should be"
缺點： "Everything. The best I I"
優點： "Good service"
缺點： "baggage was broken."
優點： "Service and food were great."
缺點： "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
優點： "easy check in."
缺點： "can't choose my own seats."
缺點： "The food was not as good as in my previous flights."
優點： "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
優點： "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
優點： "The meals were healthy Japanese meals with lots of vegetables"
優點： "I slept through the flight from take off to landing."
缺點： "The cranky infant a few rows behind."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual."
缺點： "Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock."
優點： "Great airline!"
缺點： "some of the gates can be long walk"
優點： "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
缺點： "nothing everything was awesome hope I fly ana again sometime ."
優點： "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
優點： "friendly flight attendants, clean toilets"
缺點： "the stroller take forever to show up when landing"
優點： "Flight was good"
缺點： "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "One of the best inflight meals. They serve snacks on top of main meal."
缺點： "The shuttle bus to the plane was crowded. Limited movie options."
缺點： "Delayed flight an hour and a half"
優點： "crew was very polite and everything was smooth."
優點： "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
缺點： "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
優點： "The flight got me home."
缺點： "I don't like that I had to gate check my carry on because the overhead bins were too small but it wan't a big deal."
優點： "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
缺點： "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."
優點： "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
缺點： "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
缺點： "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
優點： "Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!"
優點： "The crew are very very friendly, helpful,fantastic service, all thing is good"
缺點： "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"
缺點： "Missed connecting flight due to delays from first flight"
優點： "Everyone was super polite"
優點： "Fast, friendly staff."
缺點： "We were delayed, but I can't say it was the airline's fault."
優點： "all of them are nice and welcomed."
缺點： "early morning I would like to have a cup of coffee really bad. Nobody around and nobody brings any coffee."
Much much better than Alitalia or Delta
優點： "Helpful crew, good food, smooth flight."
缺點： "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
優點： "Check in process was good, and toilette inside airplane has a little more space, The set each passenger received for long trip was nice."
缺點： "The seats, the comfort on those seats are terrible, very hard to sit for 12 hours and this is unaceptable, food needs to be more vary since passengers are from different countries"
優點： "The seats have more room. The food is good. The in-flight entertainment is great. The cabin crew is wonderful."
缺點： "Nothing. Everything was great."
優點： "Great choice of recently released movies."
缺點： "Landing was not so good."
優點： "Service, professionalism"
缺點： "Food is good but very bland."
優點： "Food, entertainment"
缺點： "Terrible check-in (30min waiting), boarding was uncoordinated, and the cabin was probably 30 degrees!"
缺點： "Same problem as the first segment (see above)"
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
優點： "The crew was very helpful."
缺點： "After landing at Istanbul it was big mess.Thay collected our boarding pass and did not know how to direct the passengers.Big time language problem that made it very very difficult for ground crew and passengers to communicate."
優點： "The staff, the comfort, the food, the green tea aroma scents in the restrooms. <3"
優點： "The meals, items to make the trip relaxing like a toothbrush and slippers."
缺點： "That I accidentally left my sweatshirt :("
缺點： "What a mess!A woman was changing her baby's diaper by the food service area. A group of passagers lyed their babies on the floor to sleep and floor was full of food crumbs. Flight attendant were incapable of keeping passangers undercontrol. Food service was so poor. Going abroad they run out of fish almost after serving 50 passangers and we had no other options but pasta with cheese sauce. Attitude was 'you either eat or don't'. This has happaned twice flying out of US. Flight attendant said 'fish wasn't good anyways and food is much better on return flights'. On my return flight they once again run out the dinner with meat and I was served this time eggplant with rice. They served all the passangers but five row back from the exit doors and few row below from the restrooms received service 30-40min later. Others has already ate and their trays were taken away. By the time they served us my food was cold. Two scoup of rice on the plate was raw and the bread was stale. When I told the flight attendant she said 'she will let her supervisor know' but no body came to talk to me nor offered anything else to eat. Altough I have seen one passenger who got upset been served rice with eggplant received a service later with chicken which wasn't in the menu. Another passanger received two menus at once. Flight attandants are incompetant"
缺點： "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Flight attendants need to be friendly."
缺點： "I will never use Turkish airlines again."
優點： "Food and comfort was great."
缺點： "Israel requires them to close bathrooms forvlast 30 minutes but there was no warning. So when tried to go 30 before landing had to wait until we landed."
優點： "Great food, good selection of movies."
優點： "Quick flight with breakfast"
缺點： "Boarding process was a little bit chaotic"
優點： "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
缺點： "It was all good(which I rarely get to say these days on any carrier)"
優點： "Great experience for my first international flight."
優點： "I am not blaming the airline at all for these inconveniences."
缺點： "NOTE: THIS IS NOT A CRITIC OF THE AIRLINE Having personally experienced the latest in the consequences of travel related rules mandated by US public officials, I am yet again left wondering if they, and their families, go through these rules that they impose on the general public. Or if they just breeze into their private airport wings and planes. I doubt they take off shoes, belts, and such, or go through irradiated machines. But going through about 3 extra layers of security while transiting is a bit much. Not to mention the extra hours spent relinquishing and reclaiming laptops etc. Frankly, non of these acts makes anything safer. It is akin to the permanently parked police vehicle on the Brooklyn Bridge in NYC since 9-11. What is that supposed to deter?"
優點： "Crew members were nice People were good at check in as well"
缺點： "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"
優點： "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
缺點： "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
缺點： "Steward refused my wife beer or wine saying he was doing food while still serving other male customers alcoholic beverages, steward never told passenger in front of my wife to put up his seat at mealtime. Seat comfort and service in economy are below other airlines."
優點： "The crew member that was in my area was really nasty, all the other ones where great! They had to cover for her ... she did a very bad job ."
缺點： "The pasta was hard , looked like cardboard. My daughters could not eat , they ordered that and by the time we had a chance to let them know it was not possible to eat , they run out of other option. The next meal was pasta again , no other option ... so they where not able to eat the whole 12 hours flight."
優點： "Superb service, food and entertainment. Especially liked the wifi that allowed me to read and send emails, texts and do some work."
缺點： "When I called the night before to check into the flight our reservation had been cancelled and we did not know until we got to the airport Turkish Airlines counter in Mumbai very early in the morning that we could still fly. Never understood why our names had been removed for our return flight. Because we didn't have a boarding pass when arriving at the airport the security hesitated to allow us into the facility. Luckily we found our itinerary and they allowed us entry."
優點： "Complimentary travel kit was a life saver."
優點： "I love the food, the crew was very nice, great service. And wonderful entertainment. I love to fly by Turkish in the future. I enjoyed everything."
缺點： "Flight was cancelled and I was rebooked 24hrs later! Not okay!"
優點： "Well, Due to craziness at Atatürk airport my 11am flight arrived to Istanbul at 3pm.. which was the time of my connecting flight to NY. I was lucky that the flight was being delayed too.. so I got to board my flight 3:40pm. However, due to high traffic at Atatürk airport my New York flight departed at 5pm. Overall there was just a 2 hour delay, however the experience of transferring was quite stressful, not to mention that my bags didn't make it to New York. I just wished that the connecting flight information was not offline in the Ankara Istanbul train so that I didn't panic as much. Overall I made it safe and sound to my destination by the magic of plane transportation.. so thank you to all the engineers, staff, pilot, cabin crew and oil companies that did so much to bring me home. Renan"
缺點： "the worst costumer service ever"
優點： "The service I received on Turkish Airlines was excellent. I live in rural Rwanda and it was really nice to actually sit back, relax, and not worry about getting to where I was going. The staff was courteous and friendly and even let me keep my can of tomato juice. These may seem like small things to you but it made me feel at home for the first time in over a year and I want you guys to know I truly appreciated it. In addition to that, the flight was actually affordable and I was able to make it to New York to surprise my mom for her 60th birthday. Job well done! Thanks again and best of luck! Sincerely, Emily Hardy"
優點： "everythings was fine almost"
缺點： "the service serving the food and beaverage, to slow and just once a while,"
優點： "The speed in which the aircraft was boarded and the refreshments given quickly"
缺點： "The lack of order and last minute information not being given"
優點： "Everyone was friendly and the food was generally very good."
缺點： "I didn't like how the description of Athens included old Ottoman sites!?! Few people if anyone go to Athens or larger Greece for Ottoman history. Be more impartial please."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "Checked bag got ruined, servie was terrible"
缺點： "No applicable"
優點： "Great staff"
缺點： "Departed late, landed late, baggage claim took over an hour and half"
優點： "Adjustable headrests, excellent crew service, good food, good price."
缺點： "Confusing security gate access at Ataturk airport, tight seat space for a long flight (not enough legroom)."
優點： "The service, the food, everything."
優點： "The airline staff were professional and welcoming. The airplane was comfortable relatively speaking."
缺點： "From New York to Turkey, my connecting flight left before we arrived which made me almost a day late in reaching Cairo; big inconvience. They need to do a better job with timing connecting flights. Turkey to New York, the flight went smooth"
優點： "Great food and serivice!"
缺點： "The fact we have to embark by bus!"
優點： "The crew was amazing! The entertainment was awesome and got me through the 12 hour plane ride just fine. Best airline I've been on this far."
缺點： "I come from a poor background and it's sad to see that in order to have first class it'll cost you more than what I make in almost 5-6 months just to have a little more comfort... I'm not a big fan of the comfort side of the plane. You only go back so far and if you have a middle seat like I did you have to try in sleep in an upright position practically looking forward. Extremely difficult and really uncomfortable. If it wasn't for the Cafine drinks and entertainment I would of probably gone crazy. Metaphorically speaking."
優點： "I liked my second flight from istanbul to munich, great food, good seats and a private tv"
缺點： "I didnt like my first flight from tel aviv to istanbul, horrible airplane, no place for legs, bad food."
The boarding crew was rude, everything was disorganized with lack of information.
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
優點： "Nice crew, good food."
缺點： "Both bathroom were not working in business class area."
優點： "I was sorted on Row 3 and the drapes kept hitting the back of my head."
缺點： "Move the drapes a few more inches back."
缺點： "All of the less than good, obvious!"
優點： "Pleasant crew. Appropriate and efficiently served snack."
缺點： "Boarding and disembarkation were slow."
缺點： "Delay due to strike"
缺點： "Flight got cancelled"
缺點： "KLM crew exceed our expectations"
優點： "Crew helpful. Food good."
缺點： "Better range of movies please"
優點： "Food and service"
缺點： "Working wifi would be good. Better A/C. More comfortable seats"
優點： "Friendly crew"
缺點： "Can’t think of anything"
優點： "Seat was good"
缺點： "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
缺點： "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
優點： "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
缺點： "the headrest is hard. Apart from that- all was fine"
缺點： "We were told they were holding our flight, we ran 3 terminals and they’d already left."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "On time and friendly crew"
缺點： "Boarding needs improvement"
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
缺點： "Turn the lights on early making it hard to sleep"
缺點： "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
缺點： "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
優點： "Friendly crew."
缺點： "So many people on a 747!!"
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
缺點： "They stole my money"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
優點： "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
缺點： "The food was okay, not that great."
優點： "Cabin crew very pleasant"
缺點： "Lost our bags, little sympathy from staff"
缺點： "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
缺點： "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
優點： "Loved the service...everything was excellent"
缺點： "The bus class seat was a bit narrow at the feet"
缺點： "Long stop over at Schiphol. Too Long!!!!"
優點： "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
缺點： "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
優點： "Crew was friendly, and the food was better than the usual KLM fare."
缺點： "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
優點： "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
缺點： "Nothing. This is filler text to meet the min. characters."
優點： "Food and drink service"
缺點： "Boarding pass facility"
優點： "Excellent service"
缺點： "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
優點： "Service of the staff was great"
缺點： "Turbulence, with all our technology we still cannot avoid this?"
優點： "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
Boarding was slow. Zones 3,4and 5 are grouped together. If you are used to boarding by group number, it feels like a free for all.
Customs at CDG airport was sooooo slow that we nearly missed our connection with maybe 3 minutes to spare.
Stefan stewart was excellent, helping with my food & drink needs,thank you.
Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
The staff were excellent, very helpful and efficient
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
優點： "The crew was OK, but nothing special."
缺點： "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
優點： "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
缺點： "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
缺點： "Seat angle adjustment was not the most comfortable for sleeping."
缺點： "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
缺點： "boarding wasn't good."
優點： "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
缺點： "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
缺點： "They lost my luggage :("
缺點： "they lost our luggage very inconvenient"
優點： "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
缺點： "I didn't really use the in flight entertainment - the usual movies, tv etc"
缺點： "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
優點： "Over all everything was great, except the bags check in"
優點： "Good quality flight"
缺點： "But delayed and lost baggage"
優點： "Service and crew are great"
缺點： "I ordered Asian Vegetarian Meal. But they served me only pasta."
缺點： "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
缺點： "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
優點： "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
缺點： "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
缺點： "My luggage was lost in Paris. Now I need to wait still."
優點： "Their evacution video is interesting"
缺點： "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
優點： "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
缺點： "Slight issue with headphone connection, was not the only passenger."
優點： "Good seat width Great movie selection Great food and drinks Nice and large A380"
缺點： "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
優點： "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
缺點： "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
缺點： "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
優點： "The crew were nice."
缺點： "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
缺點： "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
優點： "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
優點： "I would like to come on time each trip because I got two late time before with airfrance"
缺點： "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
優點： "Charmingly nice crew and involving captain"
缺點： "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
缺點： "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
優點： "Todo muy bien Volvería a viajar con ellos."
優點： "Punctual, not crowded."
缺點： "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
優點： "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
缺點： "All airlines need to remove a row of seats and give everyone just a bit more legroom."
缺點： "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
優點： "It was on time"
缺點： "Food was AWFUL! Better to serve nothing"