優點： "Crews sympathy’s"
缺點： "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
優點： "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
缺點： "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
優點： "everything, the crew was efficient"
缺點： "more African entertainment to be added on the Johannesburg route"
優點： "Super good crew."
優點： "The crew service is good. Not great, but still above average from other flagship carriers."
缺點： "The seat (B787-10) is so cramp!!!"
缺點： "Raise the cabin temperature"
缺點： "Nothing much"
缺點： "Seats after 1st hr, will feel uncomfortable"
優點： "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
缺點： "Nothing significant!"
缺點： "Flat beds on second flight"
優點： "Crew was amazing"
優點： "The crew was very helpful and courteous."
缺點： "The flight was delayed and I decreased my time in Singapore"
優點： "Crew was attentive."
缺點： "The entertainment was rather limited."
優點： "Ok boarding, plane was new, entertainment system was up to date"
缺點： "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
缺點： "5 crying babies on a red eye. Don’t know if that can be prevented."
優點： "Foods. Drinks. Entertainment."
缺點： "Nothing. Everything’s so perfect!"
缺點： "Very tight space"
優點： "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
缺點： "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
優點： "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
缺點： "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
優點： "Great service!"
缺點： "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
優點： "Good air line. Threat you well, enough food very good service."
缺點： "Cabin little bit cold"
優點： "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
缺點： "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
優點： "Excellent service"
缺點： "Very poor on board entertainment"
優點： "Friendly attentive staff. Excell ent food and great. Service."
缺點： "Really crowded seats in economy."
優點： "Very good service."
優點： "Excellent flight experience"
優點： "The aircrafts, on-board service on Sin Dxb route"
缺點： "The thing that Inhad to fly Silk Air with one of four flights."
優點： "Entertainment excellent, cabin crew superb"
缺點： "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
優點： "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
缺點： "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
優點： "The people were excellent."
缺點： "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
優點： "Excellent service & comfort"
優點： "Comfort Great book the cook meal choices Restful Attentive service"
缺點： "What’s there not to like about SQ"
缺點： "My Vegan meal was terrible."
缺點： "All good"
優點： "Everything is excellent!"
優點： "The cabin attendants kept us well hydrated."
缺點： "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
優點： "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
缺點： "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
優點： "got us there, efficient and effective crew."
優點： "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
缺點： "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
優點： "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
優點： "Lots of movie and game options"
缺點： "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
優點： "It was a standard flight"
缺點： "did not have my meal preference even though it was on the menu and being offered to others. Screen did not work to watch shows/movies. It was an outdated plane"
優點： "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
優點： "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
缺點： "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
優點： "The crew was great and the food was great as well!"
缺點： "More snack bags"
缺點： "Very good flight. Good company Eva airline."
優點： "Crew was very kind"
優點： "Crew was very well trained and managed the flight excellent"
缺點： "Better communication on gates via text or communication via the apps"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Yes both of those were great."
缺點： "The flight got delayed by 2 hours and then another 30 mins when we landed. This is my first time flying with Eva airways and all 3 times, it has gotten delayed by more than 2+ hours."
優點： "The food, service, & video entertainment were both very good!!!"
缺點： "Lay down seats for sleeping!! ))"
缺點： "Board earlier so plane can leave on time."
優點： "Friendly crew and comfortable seats"
缺點： "Food was not great."
優點： "I was impressed with the way they had everyone ready to board, they called all sections and had everyone in line and boarded quickly. The flight was long and comfortable, they had toothbrushes with tube of toothpaste, hand lotion& even an orchid in the bathroom good seating no complaints"
缺點： "Actually I think this was by far the best airline I have been on in a long time. If I had to make a suggestion it would be to make the menu with bolder print..but honestly that wasn't an issue"
缺點： "I know that you have nothing to do with the reservations, but vayama flew me to bali with no return ticket. I even emailed them to confirm my reservation when I was in bali, but when I went to fly home I had no reservation and had to purchase a flight home. This is outrageous and I'm pretty sure illeagal. Now I know you had nothing to do with the reservation my original search started with you for that reason I will not be using kayak, vayama, nor eva air ever again and will suggest everyone I can to do the same. This is outrageous that i had to buy a return ticket home until i get a refund i will not stop."
優點： "Service and food was good. Freindly staff."
缺點： "Nothing. I flew business class and it was very good. Can’t speak about premium economy and economy."
優點： "Professional. Attentive. Meals included. Drinks included Nice bathroom. They go the extra mile"
缺點： "Nothing Everything was awesome"
缺點： "45 min delayed departure due to no pilot then delayed arrival due to no ground we How mismanaged and incompetent can 1 .org be! I guess the AC motto is true...we aren’t happy unless you’re unhappy"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "The flight attendants were very friendly and helpful."
缺點： "The seats were uncomfortable for us taller people in economy class."
優點： "Very spacious seating. Great staff, and smooth flight. PLUS I got my vegetarian meal as requested."
優點： "The staff and amenities were top notch. Seats seemed a bit roomier than ones I been on in the US lately."
缺點： "The web site was terrible. It could't remember any of my personal info for the return flight despite the fact that I entered it on the out going flight and on their mileage plus (Infinity?) program."
優點： "Exit row seats"
缺點： "Delayed. Gates had to be changed too and boarding took longer than what was announced over PA, a bit chaotic. Had to rush to make connecting flight. In flight entertainment had to be rebooted"
優點： "The movie selection and offering of water and tea was great."
缺點： "The food quality wasnt the best."
優點： "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
缺點： "Can't think of anything. Trip was pretty nice."
優點： "Movie on board is good"
缺點： "Food not so nice"
缺點： "Delay for 1 and half hour"
優點： "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
缺點： "Try to get an isle seat- seats feel small."
優點： "limited movie selection. otherwise very good experience."
優點： "I had to reschedule the flight from Jakarta due to airport closure in Bali. The staff were very helpful with that, especially Betty Chen, Agent code: 364. She was a great ambassador for customer service."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "My surprise business class hello kitty class"
缺點： "That my flight wasn’t longer lol"
優點： "Everything was wonderful."
缺點： "I can't think of anything I didn't like."
優點： "Best airline I have been on for several years and I have over 500K miles on AA."
缺點： "Cold personality of flight attendants"
優點： "Crew were very sweet and pleasant and there were MANY of them. Got offered drinks-water, juice, every hour."
缺點： "I ordered a few special meals, which was far tastier than the regular select menu."
優點： "Once I got to Taipei I had a 22 hour layover. I called to see if I could get an earlier flight and I was told there was one. I just needed to go talk to Eva to check on price. The woman was rude and then told me there were no more flights. I am in the process of starting a business in Bali Indonesia and I will be flying from the US but will not use or recommend Eva."
優點： "Very helping ticketing agents. Comfortable seats and arrangements."
缺點： "In flight crew could use some help in politeness. Some were outright rude when asking for simple requests such as water."
缺點： "班機delay沒通知 大陸人太吵"
優點： "Staff is great. Service, comfort"
缺點： "Not enough water"
優點： "We enjoyed the meals and in flight entertainment"
優點： "Great flight! The seats were comfortable and spacious. The crew was friendly and informative and the bathrooms were clean."
缺點： "We ordered the vegetarian meal. And the quality of the meal was terrible. There was a hair in my food as well. I fell sick during the 2nd leg of the flight after eating this food."
優點： "I ordered a vegetarian option meal just to be safe because you never know hat you will get with airplane food. I got on the plane and saw another option I would rather have and the crew didn't hesitate making the change for me."
缺點： "The major downside is carry on luggage . If you like to carry on your suitcase if has to stay at a max of 15 pounds or so. If it exceeds that weight you will have to check it. I checked my bag both ways with transfers and didnt have a problem gettng my luggage. Overall good experience. I will definitely fly EVA again."
優點： "crew were great"
缺點： "Flight from MNL to DPS had no entertainment system."
優點： "Good flight on time. Nice staff"
缺點： "Continue the good service"
優點： "Very nice crew!!!"
缺點： "Everything is perfect for me."
優點： "不錯 但臉臭"
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
優點： "Knowing that we might have a tight connection (prior to the plan being delayed another hour and missing our flight) the check in desk moved our seats to the front to give us optimal time to make our tight connection."
缺點： "Our first flight was delayed by 2.5 hours which caused us to miss our connection. Once arriving in Manila we were given the next flight to make it to our destination. While I appreciated this, the first location was not able to do anything for us and left us with some uncertainty."
缺點： "seat not comfortable, tray table hard to pull out, flight delayed 2 hours, flight crew didnt have immigration card (therefore had to wait in immigration line additional 25 min)"
優點： "delayed flight"
優點： "Not much. Both flights to and from Manila were delayed. The flight out was delayed pre-boarding by about 15-min and then about 30-min in the plane on the tarmac. Leaving Manila was delayed boarding by about 1-hr and we landed about 30-min late. Philippine Airlines operation has gotten so much worse."
缺點： "Everything. From the chaos at Check-in on the Manila side from the understaffed and overwhelmed employees, to the gate control and communication with passengers at a reasonable time for the delays. Staff at MNL Terminal 2 for PA seem not to care and there seems to be no management that exists."
優點： "Yes, my first time Philippines Airlines experience was impressive"
優點： "Yes PAL FA are always excellent and the Pilot Captain n Co Pilot really made us all safe."
優點： "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
缺點： "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."
優點： "Attentive, polite,, cheerful attendants, very service oriented. Very nice airplane and nice business class at very good price."
優點： "The TV has a great interface with a vast selection of movies, TV, and music. It'd be nice if the hour-long music stations had the songs listed."
缺點： "They could have served drinks a couple more times"
優點： "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
缺點： "Slightly limited entertainment . Mabuhay lounge at Manila's average."
優點： "free wifi."
優點： "Crew was very professional and was quick to address any needs of the customers"
缺點： "Better choice of foods"
優點： "Online checkin was easy and actual counter checkin to get boarding passes was quick. The counters were actually open about 4 hrs before the actual flight. Then, we were able to get seats next to each other with an aisle, in a row that we wanted. Departure seemed on time and arrival was about 45 minutes earlier due to a tailwind. Food was good and service was frequent. Attendants were nice and polite."
缺點： "At the gates, we were not allowed to bring water, even though this was after the security and X-ray. There was another X-ray station at the gate and the water was from the store next to the gate or from the drinking fountain. Really odd that this was required by the US govt."
缺點： "Those of us in Biz Class had to be on the same bus out to plane on tarmac. No real priority boarding. Would be better to provide transport for BC out to plane first. Only aspect of trip I found unpleasant."
優點： "Little less food."
缺點： "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "In flight meal was respectable, plane was clean, staff very professional."
缺點： "Terminal 2 lacked amenities and there’s no way to transit to other terminals to use their services. Multiple security checks (3) completing the same procedures."
優點： "Boarding was nice and easy. Each seat has an air blower you can face right at you"
缺點： "There are no monitors for entertainment. If you have a device you can use that. I wish I had known that ahead of time. I am not a petite person and economy class seating isn't the roomiest"
優點： "Seat are comfortable"
缺點： "Not much options for in-flight entertainment in A300-200"
優點： "Friendly, helpful, and patient are the words that come to mind. And very pretty, if that doesn't sound too sexist."
優點： "Densapar was a very easy airport to move around in and the boarding seating area was very comfortable. The stewardesses and loading crew were very nice and professional."
缺點： "I’m not sure what is going on with airline seats. I feel like I have to slouch to be comfortable."
優點： "3 meals. Super kind beautiful attendedTs"
缺點： "Nailed in the els How by serving cart while dead asleep!"
優點： "Nothing terrible everything"
缺點： "Poor service, rude flight attendants, didn’t give me seat they told me they were giving me, terrible food, flight attendants run past you instead of taking their time to give people beverages."
優點： "On time arrival"
優點： "There was a lot of entertainment choices and then food was good."
優點： "Seat 31A"
優點： "The cabin crew was very attentive. Anticipated the passengers needs. The food was delicious too."
優點： "Nothing..... I guess once the plane arrived, things worked normally"
缺點： "8 hour delay"
缺點： "Better signage at the airport for those that already checked in online. I waited in the long line since the signs were obscure."
優點： "flight, service --great"
缺點： "check in --vry problematic."
優點： "I've always enjoyed the service I receive on Asian carriers. Last night was the first time I have experienced PAL. I had read some not so good reviews so I was skeptical and canceled my first booking. After looking at other options, I discovered PAL's direct flight from Los Angeles to Manila was the best option so I took a chance. From the moment I check in at the ticket counter in Los Angeles until we landed in Manila, I received exceptional service, tasty food and a clean environment. I have flown several Asian air carriers and have had great experiences on them all. PAL delivered the same experience I have come to love when traveling to Asia. I will definitely fly them again."
缺點： "The only thing I didn't like was not having discovered PAL before"
優點： "The crew was really nice."
缺點： "It's a 6.5 hour international flight so I was expecting a meal to be served, not those underwelming snack box/wrap options to be available for purchase. Also, no blanquet and pillow."
缺點： "The crew"
優點： "My husband had a very good experienced with his flight. Food was great and the flight was fast."
優點： "Business class comfortable with friendly staff"
缺點： "Food was not good. Had to wait for 20 wheelchairs to go ahead of me when boarding. Not all those people were disabled but they ask you if you need a wheelchair and people just say yes so they can board first. It's a blatant abuse of the system."
優點： "flight update via email"
缺點： "late boarding ground crew not announcing chnages in the schedule no inflight entertainment PAL app does not work propoerly"
優點： "Good service on the flight. Flights were on time."
缺點： "Manila airport is not well maintained - poor bathroom condition in the international terminal."
缺點： "No explanation just a four hour delay"
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
優點： "Philippine service is always good"
缺點： "Food not so good and small seats."
缺點： "Cancelled flight and they said they couldn't get another flight. We then had to re-buy tickets on another airline. They never said a thing about a refund"
優點： "crew followed covid-19 protocol very well"
缺點： "Nothing is free. You must pay for everything INCLUDING a glass of water."
優點： "Relatively inexpensive and on time."
缺點： "Absolutely no customer support. No one to call or contact. In theory, they have a contact through Facebook but no one picks up. If you book through a major third party agency, you cannot log onto their system to make changes like add baggage. At the airport, they told me the only way to ask them is to come to the airport. How environmentally unfriendly and generally inconvenient. Especially in these days where such online services should be easy."
優點： "At least they had a/c going"
缺點： "Very little leg room. No water offered."
優點： "The crew was efficient and kind. They made the flight excellent"
缺點： "O lie check in and support terrible"
優點： "Again, it's good for a budget airline."
缺點： "More legroom"
優點： "I liked everything except"
缺點： "Not enough legroom"
優點： "Flight arrived early quick and easy boarding Good seat"
缺點： "Nothing. It was just as expected"
優點： "On time speedy boarding food always good rice chicken curry."
優點： "I got really lucky and got an entire row to myself so I had a great flight. The flight basically left on time and they didn’t lose my luggage so I’d say it was a successful flight."
缺點： "You don’t get free food or drink, which can be frustrating if you don’t know that before you board. They also changed the gate right before the flight was suppose to board which was stressful, but that could’ve been the airport’s fault."
優點： "Flying from U tapoa is a great way to get to Hat Yai from Bangsaray,25 mins awayjust over1 hour flight time. Quick check in , Great."
缺點： "Little crowded in the departures hall,"
缺點： "Flight was 2 Hours late and we missed our connection. We had to wait 3 hours to get a later fligh."
優點： "Airasia crew were very helpful."
優點： "We arrived"
缺點： "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
缺點： "The plane was late 1 hr and it was already after midnight. We asked the baby stroller to waiting for us when exiting the plane door but they sent it to the belt so we had to carry 2 little boys on our hands thru the entire visa and passport control process while they are sleeping! To add on that our suitcase arrives torn! Really depressing service."
缺點： "They cancelled my trip, did not have a 24/7 customer service line, and then un-cancelled the trip two hours before departure so that I didn't have enough time to make it to the airport. Will update review depending on whether they refund my money for the trip."
優點： "Nice airplane for a decent price. One of the best low cost airlines"
缺點： "Return flight and again a delay, no communication and unfriendly staff. Not friendly for families. Never again."
優點： "Cheap ticket price at purchase ends up being more expensive as they have figured out how to charge an entire extra ticket for a checked bag. Outrageously stingy and underhanded airline. Will never use again."
缺點： "Stingy and underhanded pricing model."
優點： "Nothing the staff was rude... be very aware they charge you less for your plane tickets then try to make all their money up on luggage weight and fees. If you are carrying more then a back pack or small carry on get ready to pay more. They charge you as much for the weight of your bags as they do the price of your tickets... that's how they make there money it's such a scam."
缺點： "Scam airline... over charge you on weight fees... do yourself a favor and fly another airline if you can even if you pay more up front in the end you'll save money because air Asia will try to add on extra fees for any and everything they can especially if your a foreigner..."
優點： "The price"
缺點： "The cabin pressure and plane temperature was uncomfortable, plus the food options for sale were all so unhealthy. Its paid so there is no reason there shouldn't be healthier options."
優點： "Good and low-cost."
缺點： "No paper towels in the washrooms on the plane. Only facial tissues. Is there a way to dry your wet hands with facial tissues? The floor and sink were covered with little shreds of shredded facial tissues from passengers trying to dry their hands. Really, do Air Asia executives fly on their own airline? How do they dry their own hands? Is there a single person on earth who thinks that flimsy facial tissues are an appropriate way to dry hands? Put paper towels on your planes!"
優點： "They heard you on like some of the other Asian-based airlines."
缺點： "No TV screens. No food or drink."
優點： "Boarded on time, arrived in Bangkok 20 minutes early, no problems getting my bags checked in even though I was late arriving to the airport. You do have to buy luggage allowance beforehand to avoid getting completely gouged though & do it over the phone as their website is almost completely nonfunctional."
缺點： "For a 4+ hour flight they should at least give you water and peanuts instead of either making you buy a meal beforehand (on airasia's website which simply does not work if you are using a mobile phone) or pay extortionate prices ($3 for a teeny bottle of water) on board- I realize it's a budget airline but since they don't let you bring liquids through security passengers have no choice but to pay these ridiculous prices if we don't want to completely dehydrate."
優點： "I had no real issues with this flight. I had just enough room, overhead bins were bigger than expected so no issues there."
缺點： "You'll be charged for anything that you buy on the plane so try to come prepared with water and snacks to save a bit of money."
優點： "Safe flight, information in multiple languages"
缺點： "Having to buy even tea and soda. When I ordered Lipton iced tea and instead received hot tea, the stewardesses acted like it was very inconvenient to change it."
缺點： "I tried to pay for bags in advance but was unable to. When I got to the airport I was charged a large fee ny checked luggage."
缺點： "I was charged an excessive amount for a checked bag. It cost half of the flight price! I didn't see an option while purchasing the tickets for a checked bag. Will never book through Air Asia again. No leg space on flight. Not even a cup of water."
優點： "Flight was on time."
缺點： "I was charged more than $100 for 1 check in bag, 15 kg for international flight from Cambodia to Thailand. If my bag were over 15 kg but less than 20 kg then price would be 50-60% higher. I did not even ask how much I would pay if my single check in bag were over 20 kg. Obviously, if you have any check in bag you pay at least a double price for your flight. Leg space is designed for slim and trim Asians, all others who don't fit this description have problems."
缺點： "it was so cold on the plane and I told the crew, they just say no blanket and left. The chair is so bad, narrow and uncomfortable."
缺點： "Long line to check in and people not polite."
優點： "Quick on time boarding and departure. Crew was professional and helpful."
優點： "So many hidden fees and hassles with Asia Air...better to pay more with a better airline."
優點： "The crew was efficient for getting everyone settle and take off in no time!"
缺點： "Need to change the carry on bag to 15 kg! 7 kg is not efficient!!"
缺點： "No announcement for one hour delayed return flight."
優點： "Crew was safe and efficient"
缺點： "We were not informed that they charged for baggage! At the last minute we had to run and pay $30.00 each bag. The only way to know that was going to the airline website link on the confirmation email-very back door. Also on the flight not even water was free-you had to pay for everything. Add all that to the fact that the tickets were more expensive than other Thai airlines. We weren't all that happy with Air Asia!"
優點： "Just about everything. very smooth operation."
缺點： "They were given passport and confirmation number The manager then insisted that I did not pay for baggage. Charged me a counter rate which was twice normal. When handed boarding pass it was for wrong person. They had not checked passport and confirmation number. Once checked they found out that I had paid for baggage. Refused to credit back my credit card and said it would take 6 weeks for a refund. They delayed our boarding and even after realizing their mistake they appeared utterly confused. Service personnel and especially the manager are totally incompetent. I would avoid this airline if at all possible."
優點： "The agents came and helped us get through the lines at Krabi Airport. Since Thai airports are awful, and never have enough staff, and don't manage queues, it was good that the agents came to help us cut in front of other poor souls who were waiting for later flights."
缺點： "The seat I was as in hardly fit my legs. As soon as the lady in front of my leaned her chair back, my knees were painfully crushed. I'm thin, and only 183 cm tall, which is perfectly average. It's a crime that Air Asia can't even provide me a seat that fits me."
缺點： "extra charge for luggages no water on flight"
優點： "the flight attendants were very attractive"
缺點： "Charged extra for all checked in luggage. Limited to 7kg carry on, all additional luggage must be checked in and paid for Charged for beverages Charged for food Check in closes 1 HOUR prior to departure. If you try to check in 59 minutes or less prior to your flight, you must change your flight and pay a flight change fee. If you have a connecting flight, in the same country with this airline, they do NOT ticket, or check your bags thru to your 2nd flight. Thus, after your first flight, you must wait for your bags, then check in for your second flight. This will ensure that you miss your connecting flight, unless you have at least 2.5 hours between flights, which may result in an additional charge if you miss your connecting flight. We dealt with 3 agents at 3 different locations prior to our first flight and NONE of them told us that we did not have sufficient times between flights, which resulted in us missing our flight and paying for a flight change. Our flight ended up costing 75% extra. I have flown throughout the world on many different airlines and have NEVER seen an airline with these operating procedures/policies. They need to change the name of this airline to NICKEL AND DIME, or to TIGHTWADS OF THE SKY. Will NEVER fly Air Asia again."
缺點： "No food or beverages served, seats wouldn't recline, bag fee"
缺點： "Chaotic boarding, delayed, extra fee for 15kilo checked bag"
缺點： "This airlines is the worst! It's the Spirit airline of Asia"
優點： "Staff was pleasant on the short flight"
缺點： "It's a cheap airline so no frills, literally nothing."
優點： "reasonable price"
缺點： "baggage charges. confusion on how to pay and not included in ticket. Seemingly very expensive. check in had inadequate personnel to service the boarding passengers. long, long wait in line cup of coffee on 6:10 am flight was very expensive"
豁免更改費用。 搜尋 峇里島出發的彈性機票