They claimed no fees to change ticket flight yet they made me pay 400 dollars to change the flight date. Very very very expensive for no reason.
缺點： "Gate change confusion unnecessary"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Crew is professional, caring. Excellent experience"
優點： "Nothing. Missed the flight as the crew directed us to the wrong gate"
缺點： "Support staff"
優點： "All good."
缺點： "Actually, pretty all right, so no recommendations."
優點： "Good crew, comfy seats and good food and entertaning"
缺點： "The boarding was terrible -lots of pushing and shoving"
缺點： "Looks like Emirates uses really old planes for this leg. The recliners were not working."
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Crew service, and service at Emirates lounge in Dubai, were outstanding"
優點： "Smooth flight; Staff helpful and professional Got to tour Dubai with.Arabian Adventures who partner with Emirates."
缺點： "Flight too long..."
優點： "The space in the 380"
優點： "the people working on the plain and airport."
優點： "good attitude , friendly service from the crew members"
缺點： "seat spacing was very narrow"
優點： "The service, food and flight entertainment was great."
優點： "The flight on the A3800 was great."
優點： "Decent leg room in economy; good entertainment system & food/drink"
缺點： "I was expecting to pay for only 10 kg excess baggage according to my own scale but was charged for 15 kg and the check-in staff was rude and unwilling to listen; in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
缺點： "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
缺點： "The screen not working I feel very bored"
缺點： "Peanuts should be replaced with snack crackers as so many people can not eat or come in to contact with peanuts, it’s a health hazard and not healthy. Entertainment on board should have background music"
優點： "Food was good and not over salted like most airplane foods"
缺點： "Need more recently released US movies Options are so few Not enough African movie either"
優點： "The ICE system was a perfect way to spend 13 hours on a plane. I watched a movie, listened to music, even watched part of a live broadcast NFL game during the trip. Much appreciated!"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "i like the cabin crew"
缺點： "Crew attitude. Business seat was broken and they could have cared less. Business Class on A380 is a joke. Narrow seats, too few disorganised crew arguing amongst themselves and a bad attitude off at least three of them."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "Delay in the take off and the plane was old .. No control from the crew on passengers behaviour which was disappointing.though the flight from colombo to dubai was excellent"
優點： "Liked the space & also entertainment."
缺點： "Food was not good at all. My 12 year old couldn't eat at all."
缺點： "Overall handling of delay and missed connection flight was disappointing. The meal voucher that was given was of no use. Absolutely disappointed with the overall handling of the situation that day."
缺點： "Emirates cost cutting is beginning to show on the menu. Used to be excellent food, now average at best compared to other top-end airlines."
優點： "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
優點： "I appreciate the shuttle service that Emirate provided from my hotel to Nice Airport. The food was good and the crew was very attentive."
優點： "they serve and ask what it needs to like with smile; thanks for all of anyways."
優點： "I liked the meals"
缺點： "It was hard to push my chair back"
優點： "The plane were newer. Larger monitor."
優點： "The seating"
缺點： "It was all on time"
缺點： "I was expecting a ve"
優點： "The overall service was excellent as the flight left on time and the flight attendants were attentive. The food onboard was perhaps the best quality I have ever had on a flight."
缺點： "I have used Kayak many times but I am afraid I may not use it anymore. We booked tickets to India from Boston few months ago. We booked for Emirates. But we got the tickets issued through web jet. With the recent travel ban we wanted to reschedule our tickets. And then the whole problem unravelled. We called kayak to reschedule. Kayak team said its not their responsibility and forwarded me to Web jet. We called emirates directly but they said since we booked tickets via Web jet they will be able to help. So we called Web jet and they charged a hefty 250-300$ extra to what Emirates would have charged for difference in pay. They said its basically the processing fee. We were disappointed as the reason for postponing was not in our hands, and the fact that kayak passed the buck to Web jet in dealing with the issue. If we had bought our tickets directly from Emirates the process would have been very smooth."
Great, comfortable seats. Appreciated the turn-down service for the beds. However, when we checked in, 2 of the 4 of us were completely in a separate area. The seats were not grouped. In talking with others on the flight, several other passengers also were separated.
They ran out of small bottles of water, with the flight 5/6 full. I also did not like that announcements were really loud through the entertainment system. I had to lower the volume several times. The meals could be improved as well. Staff was very responsive.
What an awful experience flying Turkish Airlines from Istanbul to Miami. The crew were rude, unresponsive, and my food was raw and cold. I did not even eat in business class. I will not be flying Turkish Airlines again.
The flight didn’t take off on time and was late an hour. Upon landing at our destination we had to wait on board for another half hour. With two small children in tow, a huge inconvenience and totally not worth the extra money paid for a direct flight.
優點： "All what you served !"
缺點： "Everything is okey !"
缺點： "The flight from Cairo to Istanbul was delayed one hour and I missed my flight from Istanbul to Houston and i had to get a visa for $30 in cash and spend the night in Istanbul thus I will be arriving a day late in Houston. I was offered no assistance to avoid missing my flight. I had to run only to find my other plane left without me..."
優點： "The crew was great and service and meals where wonderful"
優點： "The food"
缺點： "My seat wasn't working properly and wasn't comfortable."
缺點： "The flight was 2 hours late from Karachi to Turkey and again 2 hours late from Turkey to Houston.The plane was super crowded, the seat was very uncomfortable. Turkish airlines need to reduce their ticket prices because they provide poor services to their passengers."
優點： "The flight was on time , The crew was very professional ."
缺點： "The online check in wasn’t possible so I wasn’t able to choose my seat."
優點： "The food and the selection of movies"
優點： "Crew. Food wasn’t bad."
缺點： "Late leaving. Waited an hour in Joburg before we could deplane. Cramped seat (normal on most airlines)."
優點： "It was a smooth trip"
缺點： "Boarding a bus to be taken to the plane It’s probably not unusual in Turkey but that was a first for me In all fairness it was a high anxiety moment for me with all the unknowns I was facing but I appreciate Turkish Air nonetheless"
缺點： "Same problem as the first segment (see above)"
優點： "Lousy airport (not technically airlines fault)"
優點： "Turkish A/L always professional and efficient."
缺點： "Unmanaged two-year olds crying throughout the 10-hour flight. Will avoid IST going forward as well. Chaotic airport with little or no management present. Had to wait through SIX separate lines for a simple flight transfer. Had the body scans TWICE. Ridiculous. Nearly missed my 10-hour flight to Chicago."
優點： "Cleanliness of lavatories throughout the flight. Friendly staff. Great gluten free food."
缺點： "Lack of room between rows and the narrowness of aisles"
優點： "Same as above"
缺點： "No air or ventilation on the flight. I took four flights on this trip and all were hot and uncomfortable. Space was very tight. I’m not very tall, yet I was struggling to get comfortable or even eat in the small space of my seat."
優點： "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
缺點： "Good plane. Comfortable seats and entertainment system."
優點： "The food was SUPER DELICIOUS! The seats were comfortable, the movie selection is great, and the staff's care and commitment to customer happiness is unmatched!"
優點： "The flight to Munich was really good and comfortable. But the lay over was 15 hours and I not given anywhere to sleep or rest. I was told that I would be compt a room but never revived it. Sitting in an overcrowded Airport in Turkey was so uncomfortable and miserable. Boarding was very long lines and went through so many check points. But the staff was very friendly on board. Praise God I made it home safe."
缺點： "The lay over from Munich Germany to The US in the Turkey Airport was So Uncomfortable and Miserable. I was told that I would be given a room but never received it. The Airport was severely overcrowded all night and day. I was going to use Turkey monthly to go back to Germany but I probably won't now."
優點： "I ran late to the flight at 11:30am I arrive just at 10:55am. Of course the check in counter was closed. When I saw the gentleman at the counter opposite the check in, he made his effort to contact his colleague to come all the way back to the check in counter to check my bags and get me on the flight! I saw that they really worked hard to help me! I am extremely grateful and impressed! I will forever LOVE Turkish airlines!"
缺點： "our luggages were left in instanbul so when we arrived in kenya we waited for long before being told our bags were left in instanbul,were had to come next day to collect,stressful experience because we were staying like 80 miles away"
優點： "Food was great, flight was on time, clean plain, great interior, great entertainment."
缺點： "Really limited leg space. I'm 5.9 and felt like I was a giant, couldn't stretch. Ordered kids meal at the time of ticket purchase but due to some reasons that crew could explain there was no food for our two year old. They offered a regular meal which my son did not want to eat. Crew was not super friendly and that seems to be the norm for this airline. Limited s"
缺點： "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "Original flight was delayed and this was the next flight had to wait 6 hours"
優點： "The service in the flight was good."
缺點： "There was a delay of one hour at the transit ."
優點： "The seats were comfortable, food was ok . Staff were friendly"
缺點： "The service was a bit relaxed, with kids I had a little hard time getting attention promptly"
優點： "New and clean aircraft, very good cabin crew and service."
優點： "Great experience for my first international flight."
缺點： "Boarding passengers were approved to board, directed to the jetway, and then stopped. We were all stranded, standing on the boardwalk for over 30 minutes. There was no seating and little air conditioning, and we were given no explanation for the long delay in boarding."
優點： "Crew needs to be more attentive and polite. One of the crew member passed me with out asking what to drink I waited until she comes back to tell her I didn't get a drink you just passed me she said ok what do you want . It took me by surprise her rudeness was un expected there was no apologies at all. This iwas my first time to fly with Turkish Airline. It is sad that just one member can influence the overall perception of the flight experience !!!!!"
缺點： "I hope this young lady get the proper training to be polite for your upcoming flights!!!!"
優點： "The service and food"
缺點： "Seats are to cramped."
優點： "Good entertainment system and overall crew"
缺點： "The flight was over booked and got delayed due to issues around seating. The team on the ground in the additional security check knew no English and it was ceothic."
優點： "I eventually arrived at the destination."
缺點： "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
優點： "Great flight, crew and experience."
缺點： "Breakfast selection was a bit subpar"
缺點： "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
優點： "I really appreciated the service. I asked questions that were real to me but could come across like childish and the staff took great care of me."
優點： "To small area for passengers after security before boarding"
優點： "Everything from the greeting received upon entering the plane to the overall service for the entire flight was quite excellent and wonderful. A really nice perk was the kit given to all the passengers in economy class with slippers, toothpaste, toothbrush, lip cream, and eye mask - no airline does this anymore and it is to be commended. The food on both legs of my flight (New York to Istanbul to Nice and the return) was actually very good -- this was the second time I've flown on Turkish Airlines and I look forward to flying again."
優點： "Crew was courteous and helpful. In flight entertainment was great, wide selection of movies and games to keep people occupied."
缺點： "Seats can be bit squeezy and uncomfortable, wifi onboard only for business class. Food need to have more variety."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
Never go to miami plane arrived late passport control took over 4 hrs so missed the flight to Boston then got a flight from miami to London had to pay over a £500 for a night stay in airport hotel then the messed up checking in the the baggage not happy at all going to make a claim
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Flight was smooth and the crew were great, but I ended up getting delayed in Dallas and spending 6 hours in the Dallas airport and they lost my luggage and it never made it to New Orleans.
I got from point A to point B. Service could be better, crew attitude and helpfulness couldn’t be worse
優點： "I used frequent flyer miles for the tickets."
缺點： "The crew was late getting to the gate. All of them talked to me like I was a child they were disappointed in. No one smiled. I thought all of the crew was mad at us for using their airline."
缺點： "No food or beverage service while in COVID mood. Pilates and flight crews were inconsistent with using masks. However overhead announcements by AA constantly stated that face mask were required and that the could prevent you from traveling with AA."
優點： "It was a short flight but it was clean and comfortable. The boarding process was organized also. Crew was friendly and helpful."
缺點： "Everything was good."
缺點： "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
優點： "The cabin crew"
缺點： "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
缺點： "Flight attendent was late had it been a passenger they would have left them."
優點： "Loved the wide spacious seats"
缺點： "Would prefer to have entertainment system on a instead of using my own device"
缺點： "Seats what happened to towlets after food Also never asked if we would like water etc I felt invisible"
優點： "The air hostess didn’t smile while offering cookies, but she wasn’t rude. She later asked my fellow passenger to move to another window seat and I had the comfort of 2 seats."
缺點： "Well organized loading, consistent beverage service"
缺點： "It would’ve been nice if we made it to fort Meyers!"
優點： "This flight crew were upbeat and all smile. They definitely know what customer service should be."
缺點： "Only pretzels for food when you’ve been on a plane all day didn’t make me happy."
缺點： "Airline change time, airport, and seat asigment of our reservation. It was only thru several calls to their reservation and talked to a supervisor was I able to straight out the big mess. This has happened before with this airline when are reservation are done months in advance. I doubt we will fly American Airlines Again."
優點： "the movies selection was quite nice"
缺點： "I have to run to get to my connection flight"
缺點： "Mechanical issue caused a 2.5 hour flight delay that made me miss my connection. The hotel selected was unacceptable as it smelled of mold and mildew in the lobby and room. The bed sunk in. I had to return to the airport to get another room"
缺點： "Flight was delayed 4+ hours due to weather. Gate agents did not communicate well, were rude and not helpful."
優點： "Flt on time crew and staff very polite"
優點： "Very little"
缺點： "This is not Iberia's fault but AA - when we all got to the departure lounge (not check in) in Manchester we were informed there was to be a stop at Gander, Newfoundland, to refuel. Then I realized AA had put a Boeing 757 on flight AA55 instead of the usual 767 and it doesn't have enough fuel for the westbound flight against prevailing headwinds. When I got home AA had sent me 2 emails - 1 advising me of a delay on my AA55 flight MAN-YQX (Gander), despite the fact that the schedule calls for a flight MAN-ORD. The 2nd rebooking me on a later AA flight from ORD-SGF. AA are guilty of deception here and their sleight of hand caused me 4 hours delay arriving at SGF and a night in a hotel instead of driving home."
優點： "On time if not early. Clean."
缺點： "Considering this was a domestic internal flight the crew member doing the pa’s did not speak English well enough for me to understand their content. Other crew members were clearly past retirement age that I seriously doubted their ability to assist anyone in an emergency. In fact it would be highly likely they would be a hinderence and I would have to assist them."
優點： "Due to weather my flight was cancelled. Before I even realized it I had been rebooked on a direct flight. No glitches, no headaches. Perfect!"
優點： "Got me to where I'm going safely. Crew was nice."
缺點： "Flying is painful"
優點： "air flight attendants were really great! As well as suitcase handle, it arrived on destination after all scales, awesome"
缺點： "space was small in economic class"
缺點： "Seats were quite uncomfortable, there was no entertainment options, there was no way to charge any electronic devices because the plane was so old, which meant I almost wasn't able to catch a ride home after the flight. For a cross-country flight, I would expect a better experience."
缺點： "For our delay with no information"
缺點： "My flight was delayed an hour plus and I missed my rental car reservation. So now I'm stuck wih no car."
優點： "Comfortable seats, for the most part friendly crew, with one exception. Flight left right on time and landed with no extra time to taxi. That was a welcomed benefit."
缺點： "No wifi on plane and no individual tv's for movie selections. Also had to pay extra for an aisle seat. Could not select seat at time of purchase. Didn't know if I called Iberia or American to make seat selection. Confusing with two different flight numbers. One from Iberia and one from American. Passengers should be made aware of which airline they are flying on at time of purchase."
缺點： "The flight leg PHL-LIS was the most unconfortable transatlantic trip I ever experienced. The plane was small, tight and no head support made this the worst transatlantic flight of my life, easily comparable to any low cost airline."
缺點： "Nowhere on my finnair reservariondid it say this flight was operated by American. I kept logging into finnair and it was telling me I had no reservation. Very frustrating!"
優點： "Good crew Lucky to get better seats!"
缺點： "Poor Selection of entertainment not enough screen"
優點： "BA personnel were nice on phone, but couldn't help me check in when online systems were confused by BA/AA booking. I had to check in at the AA desk at RDU. Fortunately I already had a seat assignment and allowed plenty of time."
缺點： "Difficulty checking in online."
缺點： "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
優點： "Grest staff"
缺點： "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
優點： "Flight staff was friendly."
缺點： "Flight got delayed. I was a little worried I wouldn't make it to the connecting flight."
優點： "I flew Tokyo to Vegas and the entertainment was great."
缺點： "They cancelled my flight vis lax and put me on a flight vis Dallas. That added about 7 hours to my journey. Then they sit on the tarmac for 50 minutes doing nothing on both of the two flights."
優點： "Offer to send the carry on for free at the gate."
缺點： "Have to pay for check in bag. Used to be free!!!"
優點： "Streaming entertainment with great choices Not too crowded so got my upgrade"
缺點： "Food was disgusting... bland cheese lasagna or small wet noodle salad with piece of chicken. This menu has been going for years! Old B757 No sparkling water but 75 variations of Coca Cola"
優點： "Flight crew"
缺點： "Delay due to maintenance"
優點： "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
缺點： "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"
優點： "The pasta coming out of Frankfurt that was served on the plane was actually phenomenal I have never had that kind of cheese spaetzle in an aircraft before absolutely excellent. The desert choice of the crumble tart was also very good. The roll was cold as usual in economy class. The rap served as pre arrival meal was also very good. This was by far the best food I have ever had and economy class I have never encountered this food traveling from the US to Europe but traveling back from Europe the food is often better. This one was phenomenal."
缺點： "Selecting the entertainment choices was very very sluggish to the point where I just discontinued trying to find a show to watch. On both flights, going to Frankfurt and then returning from Frankfurt those international flights, the video or entertainment was very slow to select. I also noticed in some seats it wasn't working or people also just gave up. I did however like the fact that some shows we're closed captioned, that is really helpful because sometimes it is difficult to adjust the sound to to be able to clearly hear the conversations in the movie. Subtitles definitely help. I wish all of them had subtitles. The boarding is okay and I understand all the emeralds and rubies and platinum's Etc, but sometimes by the time group for get seated there's not always enough room in the overhead compartments because people tend to put all their bags their. And some people still take oversized bags that should probably be checked this is quite a nuisance."
缺點： "American Airlines are incompetent. Almost 3 hour delays for no reason. The lavatory was not working so delayed the flight for it when the plane has been sitting there for 2 hours before the flight time. In they end the decided to fly with the lavatory after waiting for 1 hour take off time. Then that chained different causes, runway delay times and gate taxi delays at landing. The flight was very bumpy because they were trying to make up for lost time, such a mess."
優點： "Food, Service, overall feeling of flight and crew"
缺點： "Leg room"