缺點： "Economy seating is extremely narrow!"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
缺點： "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
優點： "Professional and friendly Crew & the movies"
缺點： "Too cold, seats to narrow, food not so tasty."
缺點： "The crew should be friendlier while they deliver their service."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "crew amazing"
缺點： "flight always late as usual"
優點： "I paid $190 for extra legroom for an economy seat by an exit door, however the remote for the entertainment screen encroached an inch on the already VERY narrow seats - I'm six foot three and 215 pounds and both hips were in full pressing contact against the sides of the seat - TOO NARROW!"
缺點： "Seats too narrow in Economy."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
缺點： "Delayed without notice."
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "早餐是粥 很棒"
優點： "Nice crew"
缺點： "Seat on up position are too straight"
優點： "Helpful and friendly crew"
缺點： "never enough leg room in economy!"
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
缺點： "Kosher meal served lukewarm"
缺點： "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
優點： "The Stewardesses were polite"
優點： "The usual Cathay Pacific service"
缺點： "On time departure and arrival."
優點： "Crew were excellent, taking the time to introduce themselves and always responding promptly to requests"
缺點： "Service at times seemed a little disorganised. A minor issue though when compared to the overall service"
優點： "Superb crew and excellent service."
優點： "Newer plane"
缺點： "6,5 hrs delayed"
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "The entertainment is in regards to the movie choices that I had. I wish my screen was a little bigger."
缺點： "My flight from Los Angeles to Hong Kong was cancelled due to a problem with the plane. I stood in line for 2 and a half hours at the airport only to have them tell me this. There was not visible sense of urgency on part of the staff at Cathay Pacific and they did not seem to have a contingency plan to deal with such a situation. I especially felt sorry for some of the elderly people who were also in line all that time with noting to drink and no place to sit."
優點： "CREW AND PLANE"
優點： "My experience with Cathay has been great the last 3 years always a smooth flight to La and to Hong Kong...Great service"
缺點： "The only thing I did not like is my experience with vayama thru kayak I had an issue with changing flight times and delayed confirmation upon booking"
優點： "Great crew. Super friendly."
優點： "Good service"
缺點： "1-hour delay due to inclement weather"
優點： "The price of the flight was competitive which is why we went with American. The aircraft was clean and crew aboard the aircraft were by by courteous and professional."
缺點： "American Airlines changed our flight times drastically which caused us to have to rearrange our travel plans. The boarding process at St Croix was terribly unorganized and inefficient. The airplane was hot and stuffy with little airflow. They don’t offer any beverages to customers other than first class passengers citing COVID issues. There is no risk if COVID spread through giving each passenger a soda. It is incredibly unfair that first class passengers are served both alcoholic and nonalcoholic beverages in cups but other passengers are not."
優點： "Free Wi-Fi and entertainment. Landed early."
缺點： "Way too crowded during Covid, every single seat was taken. Then, to make things worse, they let people in with food so they'd have the excuse to unmask in-flight. On top of which, they passed around snacks (in a 2-hr flight?? during Covid??) so 80% of the plane took their masks off to eat their pretzels and drink their water. Unacceptable."
缺點： "No screens, poor WiFi connection and an hour late for mechanical issues. Things happen but waiting on a mechanic for almost the entire time to get there and fix it in 5 minutes isn’t acceptable."
優點： "It was a quick and comfortable flight, no complaints."
優點： "The food and the crew totally good"
缺點： "Maybe the toilets, need to be clean at least once in a flight"
優點： "The crew for the rear of the plane for this flight was fantastic."
缺點： "More Woodford reserve. Was only 1 available."
缺點： "Sit with my actually girlfriend that I bought tickets with"
優點： "Being relatively on-time was nice for a change."
缺點： "Seats are tight / uncomfortable. Crew could be better at spotting intoxicated passengers and not continuing to serve them."
優點： "Crew members were all very pleasant and personable. A very special experience with the local ticket agent / boarding agent (double duty) in Guadalajara: Maria Hernandez (or perhaps Fernandez) who was pleasant, professional, helpful and even called us respectfully by name ("Mr. and Mrs. Petrusek") She is an outstanding representative of American Airlines! Gracias to her!!"
缺點： "Not a thing! We live in Mexico and we usually fly Volaris...I think AA just became our favorite airline!"
缺點： "We purchased tickets for nicer seats. When our flight got delayed for some reason American Airlines automatically rescheduled us for a flight the next day with a 17 hour layover. When we called American Airlines after 30 minutes on hold we got back on our flight but our seats were gone and no refund"
優點： "Nonstop flight!"
缺點： "The constant updates on delays was pretty miserable."
優點： "I’m home"
缺點： "Ran almost an hour late with. I explanation of why. No seat power - first class had mediocre seats. No foot rests and not very comfortable"
優點： "Loved the wide spacious seats"
缺點： "Would prefer to have entertainment system on a instead of using my own device"
優點： "The flight attendants were unfriendly and not very attentive. Although one person did get sick and caused the crew to be shorthanded that’s no excuse to not smile and be friendly. I wanted to throw away some beverage cups and no flight attendant came through for almost an hour. The food sucked."
缺點： "Much better food, even though we were economy class the food could have been better. Also, I was told and researched that there would be an AC outlet at my seat and all there was is a USB port. I rented a portable CPAP machine and couldn’t use it. Cost me $120."
缺點： "Flight attendants gruff, coffees small, TV screens glitchy/ poor quality. Everything seemed just a bit old and worn"
缺點： "Paid for upgraded seat with complimentary drinks that I still got charged for."
優點： "Plane is clean. Well kept"
缺點： "Wifi. It terrible"
缺點： "Confusing in LAX as to where to go for the flight"
優點： "Not exceptional"
缺點： "Not much room for moving around but really fast"
缺點： "Seat was supposedly an exit row but in reality it was the seat behind the exit row and there was a metal box blocking my already non existent leg room."
缺點： "take off late 90 min.. almost lost connection in NY"
優點： "Smooth ride and free wine"
優點： "The Crew was very helpful and friendly. The food was surprisingly good."
缺點： "It was pretty cramped. That's just the way it is in economy."
優點： "Smooth ride, easy security"
優點： "Entertainment system and new plane"
優點： "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
缺點： "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
優點： "On-time arrival"
缺點： "They lost a bag and then took nearly an hour to do the lost luggage report. Handoffs among three staffers (one disappeared)."
缺點： "Cramped seating"
優點： "After the debacle of ATL > Chicago, this flight was a welcome reprieve from the crazy. Aer Lingus can get my business again."
缺點： "Missed this connection"
缺點： "AA didnt give a boarding pass because of an error in their computer. When it was finally resolved the flight was gone and all they could say was sorry and said they would refund the money. They would not accomodate us or try to get us on another flight until they day of the returning flight. Unfortunately because of this my father missed seeing his friends and family who he has not seen in over 40 years for a reunion. We never received notification that anything was wrong with the flight and we were given the run around for 2 hours until they realized it was their fault and we missed the flight. Then they just offered a refund. In my opinion they were overbooked and did this on purpose, because it could have been resolved in minutes. I am disappointed with all parties involved including Kayak because of not notifying us of a problem. Thanks for ruining possibly the last time my father would be able to see his family and friends."
缺點： "Seat spacing for international flight"
優點： "Crew was very helpful"
缺點： "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
優點： "On time departure and arrival"
缺點： "Boarding experience was terrible (no family boarding, very rude agents, slow). Flight was average with no communications from crew. Southwest Airlines whenever possible for now on..."
優點： "The plane was new and nice looking"
缺點： "The flight was delayed. The crew was rude . Seats were not assigned until boarding NPILWL3B. Of course they give you the worst seats."
優點： "Ok flight"
缺點： "Not iberia"
缺點： "Every single bit. Was horrible and the crew was just aweful."
優點： "Boarding was a mess - there were no announcements about boarding and the gate agent did nothing to promote order in the gate area. Thank goodness for the new planes on this route - the old planes with the blue "leather" seats were so overdue to be retired. Onboard entertainment was great and every seat had a USB port and AC outlet. Smoothest landing ever, I couldn't even tell when the wheels hit the pavement! It was also the first time I recall a female captain on American - maybe the smooth landing wasn't such a coincidence :)"
缺點： "Our original aircraft was taken out due to a mechanical issue. When we got our replacement aircraft, somehow we were missing a crew member. So after a one-hour delay for a new aircraft, we boarded, then sat at the gate for another hour and a half waiting for an additional flight officer. Missed my connecting flight from Chicago to Dayton and had to be put up in a hotel 30 minutes away from the airport."
缺點： "I don't know if I need to contact american airlines directly or what. But this is the 3rd flight that has been delayed with no reason given or for whatever the reason was tonight. Its obsurd. I booked a flight on Alaska Airlines specifically because american airlines had the issue of delays. Then come to find out, the flight WASN'T on Alaska...but its affiliate. It would be really nice to get some answers."
缺點： "Longer flights should have screens in the headrests"
優點： "My trip was awesome and very easy."
缺點： "Sat on the ground for an hour."
優點： "the crew was nice and helpful, the seat had a lot of room"
缺點： "The plane seemed old and didn't have the features I expect in first class"
優點： "Everything was on time. Food and service were very good."
缺點： "My check-in bag was 5 pounds overweight and resulted in a charge of $200. I think this is outrageous."