Be on time ! 2 hours late is too much inconvenience.
The crew was excellent. The pilot was very good at being informative about delays and being humous to keep the passengers entertained. The issues were not with the flight crew, but with ground services. My flight from ORD to JFK was late arriving and thus I only had 15 minutes to get to my connecting flight. Fortunately, the connecting gate was in the same terminal. I arrived just as the flight was boarding. My boarding pass did not work. The airline must have changed equipment and thus my reserved seat was not part of the seat plan for the new aircraft. I was given another seat on the aisle. That was fine. Our flight had to wait at the gate before pushing back because an aircraft was sitting behind our plane. It was waiting for trash to be removed from their gate area before they would park--their gate was to the right of ours. One airborne, the flight was fine. We arrived one minute early at DCA but there was another aircraft at our gate. Our pilot had to go to the opposite end of the field and park, shutting down the engines, for 35 minutes before our gate was cleared. There could have been better coordination of the ground services / ground clearance to ensure that our incoming flight had a gate available.
Flight on time, plane is clean, staff is friendly
Airport experience is exhausting. Extremely long lines for check-in and then even longer lines at TSA. Hand sanitizer stations are almost all empty and in the mens room, people are crowding together to get soap from one dispenser that has just a bit left... flight was no better than Southwest Airlines, and it took over an hour for the bags to start coming out. Delta bag claim attendant just said, "I don't know what's going on with them, just wait a bit longer".
優點： "Pilots and crew were amazing"
缺點： "It was perfect"
優點： "On time arrival and departure."
缺點： "Under the Covid circumstances, it was a good experience."
缺點： "The mask mandate needs to be voluntary ADA violation"
優點： "Crew was great very clean and comfortable plane"
缺點： "Food was very inapropriate for the hr"
優點： "The crew was amazing and polite."
缺點： "Nothing needed to be done"
優點： "Crew was friendly."
缺點： "Wish the seat was more comfortable. Landing was jittery and bumpy."
優點： "Choice of Entertainment was excellent"
缺點： "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
缺點： "Older aircraft"
缺點： "I’m would be much better if I can sit by my husband."
優點： "The crew was great. Flight was on time. Although crowded, boarded went smoothly."
缺點： "Checking bags in Reno was a bit chaotic. Only one representative was there to assist when we arrived an hour before the flight. When others arrived to assist, people went directly to counter and were helped before those of us who had been waiting in line. My seat back screen did not work ."
優點： "The movies were entertaining"
缺點： "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
優點： "Crew was great"
缺點： "I actually can not complain"
優點： "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
優點： "Wheelchair waiting at gate, very easy transit"
缺點： "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
優點： "chwcking in was very easy."
缺點： "No in board beverages. On flight from RDU to PHL beverages were served."
缺點： "They lost my luggage & made me miss my connecting flight"
優點： "Total Experience of Flying on this Airline ."
缺點： "No Comment."
優點： "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
缺點： "No issues."
優點： "Timely, clean"
缺點： "A little chaotic at boarding time"
優點： "The crew was really nice."
缺點： "The boarding was really crowded and didnt seem organized."
優點： "I had never traveled with Delta until my trip to Mexico. I was most impressed with the great service I received on my way to Mexico: from Atlanta to Guadalajara, Guadalajara to CDMX, and, at the end of my stay, from CDMX to Atlanta. I cannot say the same about the experience within Continental USA."
缺點： "I perceived a negative difference in all aspects during my flight going to Mexico, from Philadelphia to Atlanta, and coming back, from Atlanta to Philadelphia."
優點： "Flight crew was excellent"
缺點： "Didn't serve snacks with peanuts because someone one board had a peanut allergy"
優點： "Attentiveness, service, and smiles!"
優點： "Super friendly staff and on-time flights. Love the TV, movies, wi-fi and snack goodies!"
優點： "Boarding was easy"
缺點： "Plane seats were very small and did not recline. Only one bathroom on plane"
缺點： "the short connection screwed me"
優點： "I lost the flight To hartford and I pay 4 the hotel"
缺點： "I lost the flight To hartford and I pay 4 the hotel"
優點： "The crew was extremely nice and helpful."
缺點： "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
缺點： "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
優點： "Courteous crew"
缺點： "Not enough room. Older plane model. No screens for entertainment."
優點： "More entertainment options were added. Thank you"
缺點： "It didn't fly fast enough. Jk. Not much to say"
優點： "Nice and attentive staff, smooth on and off."
優點： "Everything about it was excellent, which is saying a lot for a guy who travels a lot."
缺點： "I realize that a flight attendant is there ultimately for safety reasons, but one of the three was particularly brusque in her interaction."
缺點： "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."
優點： "The entertainment system had a wide selection of good movies to watch."
缺點： "The seat was busted and could barely recline at all."
優點： "Staff was friendly, and we got there safely"
缺點： "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
優點： "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
缺點： "Didn't eat or use entertainment."
缺點： "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Disastear, iif i walked i would have been there earlier Diverted and arrived to dulles not reagen 3am.
The nicest thing was that boarding and departure went as scheduled, with no delay. It is a rarity now.
Delayed 1 hr due to AA schedulung takeoff during notam closed runway period for mowing. Sat at gate for 1 hr. Many people missed connecting flighta
The flight attendants are on their cell phones, no concern for the customers. We had 4 legs and all 4 were late. What ever happened to timeliness.
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
優點： "It's American you know what you get"
缺點： "No room as always but you have to wear a mask next to another mouth breather and they still keep it hot!"
缺點： "Carry on all snacks & water."
缺點： "Air conditioning wa not working. We were in a hub why wasn't the plane switched."
優點： "The crew was great, very kind and accommodating."
缺點： "There was a leak inside the cabin, didn't notice it until after take off. I could not relax for the rest of the flight. Had to pay for bags."
優點： "The crew were very friendly and personable. Boarding and seating went smoothly. The flights all departed and landed on time. The cookies were tasty."
缺點： "The seats are pretty small, not much leg or elbow room. The coffee could have tasted better."
優點： "Pilot did great job, superb smooth landing."
缺點： "The two male flight attendants could have been a bit more friendly."
優點： "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
優點： "Not much"
缺點： "Not sitting on the runway for 2 hours"
優點： "It got us there"
缺點： "Beverage service was cancelled due to turbulence but I’ve been in flights worse and they kept their service Had to wait long for a ramp at a remote terminal then take 2 shuttles to terminal."
缺點： "1 hour delay boarding then another hour waiting for a Pilot!?"
優點： "I am surprised how much AA has changed. I love it! Much better customer service"
缺點： "I hate delays, it happened again"
優點： "Safe flight."
缺點： "Flight delayed 4 hours including change of aircraft and departure gate at PHL."
缺點： "Only one of the Tram car lines was running from gate to terminal at TIA"
缺點： "Entertainment via internet could NEVER be really be done complitly. And the flight attendants did not know how to help costumers"
優點： "The seats were smalllish but had excellent amenities, such as a multifunction screen and built-in chargers for my phone or such."
缺點： "We were 35 minutes late in boarding, which is not a big deal, but the cabin temperature was very warm and I was sweating most of the trip. Not happy about that."
優點： "This leg of our trip was much better than our flight out to Venice on British airways. Comfy seats, good entertainment and clean plane."
優點： "friendly crew, good leg room, on time dperature and arrival. entertainment"
缺點： "one of the food items (beef sandwich) has alcohol in it but I was't told so I ordered from my child then discovered it after reading the label."
優點： "Great aircraft, UK staff kindly assisted to get us family seating near each other"
優點： "Everyone was very helpful and pleasant."
缺點： "No USB ports"
優點： "Entertainment, seating room"
優點： "Plentiful wine. On time departure and arrival."
缺點： "Food. Pasta was un-eatable. Cutlery flimsy. Napkin like a kleenex."
缺點： "Still waiting to get to the terminal."
缺點： "AA did not wait for us. Just closed the gate after we showed the boarding passes. Unbelievable. They did not reallocated in later flight, only standby. Finally got a connection 6h later. NBaggage was damaged at arrival in DCA. Could it be any worse"
優點： "All great"
缺點： "Food and entertainment not applicable"
缺點： "Boarding chaos at Miami airport."
優點： "The flight was pretty quick; boarding and exit went smoothly."
缺點： "The plane was old (25 years), no power supply at seat, tight spaces, movies played in widely spaced monitors located over the center aisle."
優點： "The beauty that is Oregon."
缺點： "The fact that AA had an issue with THEIR plane which caused me to miss an already booked connecting flight. I ended up spending SEVEN hours in Phoenix waiting for a different flight to take me back to Tampa. The least AA could do is offer to pay for my supper or even a snack ANYTHING would've been nice. It's called customer service. I understand things happen that are out of our control, I also understand what it is to help make people whole or happy."
缺點： "After everyone boarded they said they had a 2 hour delay and if you got off the plane your flight would be cancelled. After an hour of sitting on the plane they got everyone off so a different plane could board and take off and then everyone got back on the plane and continued to wait. We left 2.5 hours late and when we arrived at the destination the plane couldn't contact the tower?!?! So we waited another 30 mins...ridiculous, rude, and rather fly southwest"
優點： "Service, good, comfort but most of all Price! Great but at $600 round trip from Orlando to Rome."
優點： "The crew was awesome. It was a very nice flight."
缺點： "Lax arrival delayed"
優點： "Not enough space. Felt too tight. Not comfortable at all."
優點： "Other than a 2 hour delay due to a mechanical issue (identified after everyone boarded) the flight was ok. No electical connections for equipment. That would be an improvement. Also, out of a lot of meals that people request, and that was at the beginning of service in the premium seats."
優點： "Flight was on time"
缺點： "Service, size of plane, lack of enthusiasm from staff"
優點： "Friendly polite staff. Plane left and arrived on time."
We never got to Tampa. Constant delays. Plane ran out of fuel. You made us miss our connection. We are now stuck in Denver. Thanks a lot.
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
缺點： "There was no entertainment. With a flight over three hours I would have thought there would be seatback mini-screens at least with a few movies to choose from. Also there was only one cart serving drinks which took forever because we had a seat towards the back and because it took so long we only had the one drink. It was so full of ice that really there was hardly any fluid and the ice pieces were too large to even chew them up. I felt very dehydrated during the flight. Since we can't bring our own water I feel like more should be provided."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Efficient boarding and friendly crew"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Seat c58 was not built to be comfortable!"
缺點： "The temperature on the plane was cool."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "The crew was amazing and were able to efficiently accommodate me and my kids next to each other on a flight that was completely full... while we were almost late. An amazing experience. Unfortunately stands out of all others with United."
缺點： "The quality of coffee"
優點： "I got a whole can of ginger ale"
缺點： "Not much room, seats uncomfortable"
優點： "Plane wasn't delayed. Left on time."
缺點： "Gate attendants could have been friendlier, nicer. Had to stand in boarding line too long."
缺點： "Commuter flight need internet access. Please make it happen."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "We flew out if Eugene, Or. and we're in Cancun by 2pm. I loved that! We we're seated right behind the bulkhead for first class, so we had plenty of leg room. You can purchase food snacks on this flight and they're ok."
缺點： "The entertainment options are disappointing. The selection of movies, that you pay $5.99 for at your seat, are stale movies."
優點： "The staff were courteous and helpful"
缺點： "It felt as if the purchase of the tickets was bait and switch. We purchased our tickets through KAYAK and remade to feel as if we were being punished for buying tickets at a savings. It turned out to be no savings at all as they charged us for luggage which is normally carry-on for both of us going and returning This turned out to be a significant financial punishment. For the more it was clear that we had no options into seat selection. It would've been nice to sit next to each other but we were told that our seats would be assigned, take it or leave it. This turned out to be a significant financial punishment. For the more it was clear that we had no options into seat selection. It would've been nice to sit next to each other but we were told that our seats would be assigned, take it or leave it. We fly to Europe frequently but will never under any circumstance flight on United again."
缺點： "Only non nut snacks. Should offer stevia too as a sweetener."
優點： "On time"
缺點： "Booked aisle seat. Plane change resulted in seat reassignment to middle seat. Awful. And United declined repeatedly to reassign me without $$$ upgrade. United sucks."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "3hrs waiting for the plane"
優點： "Flights were on time and one even landed early."
優點： "Making the connectoin in SFO worked out because both flights were delayed. Offering bottled water and chips to waiting passengers was a small courtesy that I heard others appreciated."
缺點： "Couldn't understand the PA announcements in Eugene. Audio clarity problem. Flight delayed. It happens. I prefer media content from United accessed through the cabin wi-fi. That option wasn't working on one flight segment. Just an hour flight though. I'm 6'2". Could future planes have a variety of seat sizes? The leg room in economy is actually sufficient for me. It was difficult to find my delayed flights on the departures screen. United employees didn't complain about helping me though."
缺點： "That i sat at the airport for seven hours cause my flight was delayed. Then i was in traffic for an hour and half which made me have to call in on my night shift job. Not happy what so ever"
優點： "Staff was great."
缺點： "Had to pay for entertainment."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
缺點： "Having to wait 2 hrs for initial flight which made me miss all connecting flights"
優點： "the layover waiting time was relatively fast! Also, the united airlines staff was very helpful in answering any questions I had."
缺點： "I did not like that my first plane coming out of eugen had about an hour delay and I had to rush to my second flight. If it hadn't been for me being guided and me basically running I might have missed my second flight."
缺點： "I do not like this survey. Where can I answer that I did not experienced the entertainment? I have no idea if it was any good"
優點： "Unprofessional and completely disorganized the flight was oversold which is not a big deal but the way it was handled was beyond ridiculous. After the plane was boarded at least 4 Crew members boarded the aircraft and started moving people around it was chaos. I'm assuming it was one of the gate agents that insisted a couple of passengers Exit the plane. I've honestly never seen anything like this. At one point I heard a female passengers use profanity when asked by her traveling companion "what is going on? where are u going" the woman replied "I being told I have to get off the plane there are no more F--king seats" My option the crew and or gate agents were irresponsible for boarding passengers that did not have seats! Get it together united!!!"
缺點： "San Francisco always has delays. You pull away fro. The gate & sit on the runway for 25-30 minutes. Frustrating."
優點： "I thought the whole experience was unorganized. The staff attempted to keep their calm but in the end they sounded just as organized as the flight line. (Referring to the trip as a whole)"
缺點： "I received 10 flight delayed notices on this trip. Five of the flight delayed notices were flight 6047. I missed a whole night in Oregon because of the delays and got in at 2 am into Charleston.. which was not ideal. I will not be recommending United Airlines. Also, for some reason the last flight was the coldest flight I've ever been on? I was tired, cold and miserable by the time I got to Charleston."
優點： "Horid contract gate agent in Eugene OR. Broke FAA rules. Contacting United for resolution."
缺點： "Rude, unaware of rules, as a 1M flyer one of the ugliest boarding a I've had in ages"
缺點： "I missed my flight because on the printed ticket, the boarding time was the same as the flight time. It read that the flight was on time, so I arrived a few minutes before the boarding time per the ticket and the flight was already leaving. So I had to cancel the flight and they re-booked the flight for the next morning, pretty late morning, which made me miss a scheduled day of work. There was also a child kicking my seat behind me so I had to move my seat in order to avoid any issues."
優點： "Efficient and professional crew."
缺點： "Almost nonexistent snacks. I know it is a short flight, but a small packet of pretzels is pretty sad. The flight attendants are great, but come on..."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "The flight had no flight crew, so I had to fly out the following day, missing important client meetings and losing money. I paid extra to fly out on Sunday so I would be able to make my obligations, but didn't arrive until Tuesday night. No refund or voucher was offered, although I asked. It would be nice if they at least paid the difference between the flight I paid for and the cheaper flight I received."
優點： "Not much."
缺點： "The only flight leaving Eugene that would get me to Dallas in time for an urgent meeting left at 5:25 am. The crew identified something in inspection that gave them a little concern, so they called maintenance to come and check it out to ensure we were safe to fly (which I very much appreciate). The issue I have is that over an hour passed (after the flight was supposed to leave), with them giving periodic updates that they had called maintenance and were waiting for them. Finally I asked the people at the counter, who were visibly embarrassed, where maintenance was coming from (this is an airport - shouldn't they have it onsite), and they conceded that maintenance was at the airport, but they had no idea where they were. This delay resulted in me missing my connection in Denver, which caused me to miss the meeting and the whole reason I was flying back to Dallas a day early for. I essentially paid over $400 for an extra ticket (I had to not use my one on Friday - because it was just cheaper to buy a separate one way ticket). I will never fly United again."
優點： "seats comfortable n Eugene airport easy to navigate"
缺點： "being unboarded on tarmac with white a distance to cover barely made connection"
缺點： "Seats are uncomfortable and very small"
優點： "The crew was polite and very professional"
缺點： "The food was disgusting"
優點： "On time"
缺點： "Crowded. Tight seats and I'm thinp"