優點： "Trip from JFK to Wuhan was a pleasure unfortunately flying to China has great problems if you are Transit passenger as Iowa's continuing to Bangkok Bangkok"
優點： "Easy ride"
優點： "Excellent caring crew."
缺點： "Limited entertainment selection"
缺點： "I wasn't on it"
缺點： "Delayed boarding"
優點： "The flight crew. Excellent"
缺點： "Both ways through Guangzhou my flight was changed proving tricky without any Mandarin skills."
優點： "Didn't know what to expect. Terminals beautiful and new in Xi'an and Chengdu. Check-in super easy. Flight was great, attendants very professional. This is what we should aim for in the US. Metro from Chengdu airport to downtown was a dream."
缺點： "It was a horrible flight for me will never travel again with you guys"
優點： "Was ok overall."
缺點： "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
優點： "Great flight attendants, good food."
缺點： "Terrible leg room. I'm only 6'1" and it was a squeeze."
優點： "professional and very friendly, amazing"
優點： "Seat, entertainment, on time, cabin crew."
缺點： "No lounge, Food was just okay"
優點： "Excellent flight experience and value. Crew was exceptional and professionally friendly."
缺點： "Long had no vegetarian choices other than snacks."
缺點： "The position of the name is different from the name in recceipt and email cause problem"
優點： "flights were on time though luggage my be delayed, itwas handled very well."
缺點： "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
優點： "I like also the pilot for a smooth flight and crew is really accomodating"
缺點： "I don't like the music's selections. Toilet amenities should be improved and more chips and fruits shoul be added for long flights."
優點： "I was especially impressed by their punctuality especially given that most flights out of China are delayed."
缺點： "The food was not very good. The dessert tasted artificial but I suppose for airplane food it could have been worse."
優點： "I like frankly low cost"
缺點： "I dont like old flight and food."
優點： "Great entertainment on board"
缺點： "Turbulent flight"
優點： "Being able to move to the exit rows before the flight began to have lots of extra leg room and an open seat between us."
優點： "I liked the hospitality and patience that the crew showed."
缺點： "They could have provided with more blankets and pillows because everybody did not get blankets."
缺點： "3 hour delay"
優點： "Service was good."
缺點： "My lugage was not at the airport when I got there but the airline found it and delivered it the next day."
缺點： "AC didn't work."
優點： "We departed 50 minutes late but still arrived on time. Great entertainment options made the flight go by quickly (also, slept for the first half). It's not super comfortable in economy, but it's completely fine for economy and you get what you pay for. Attendants were also reasonably nice, nothing that stands out good or bad. We got the Asian vegetarian meal and it was pretty good for airplane food -- two Indian-style meals served at either end of the flight."
缺點： "Not much to complain about. I think people forget that if you're paying $700 for an economy roundtrip to a Tier 2 city in China (SFO - CKG), this is a great deal and a very decent delivery overall."
缺點： "Very limited program."
優點： "Seating was comfortable with ample leg room in economy. Entertainment system had a large variety of options and popular movies and shows."
缺點： "Although our plane was at a gate and had the connector ramp attached, we were still required to "cram" into a bus for a 10 minute ride to the plane and entered by lots of stairs. You are not permitted use of phones even while in airplane mode with no explanation given. When we asked for water to be able to take necessary medications during the flight, we were told we had to wait a couple hours until the next beverage service but were offered tomato juice and another beverage. You are asked to prepare for landing 45 minutes prior to landing. I have never had to prepare for landing so early in a flight. Not necessarily a flight issue, but Guangzhou airport has a poor system for locating your connecting flights. There were 2 potential terminals and you had to walk to the beginning of either terminal to locate a flight information board. Then had to walk back to the other terminal if that was where your flight was located. Frustrating."
優點： "There were unused economy comfort seats on the flight and we gratefully received a complementary upgrade."
優點： "one crew member was a decent human"
缺點： "where to begin? unannounced delay? check. random gate changes with no agents check. missed international connection check. disorderly game of thrones boarding and disembarking? check. i could go on but I need to leave this airport. 14 hour flight became 2 day misadventure"
優點： "Business class was confortable but plane showed signs of age"
缺點： "Would recommend a western menu option"
優點： "On time, promotly service."
缺點： "Flight delayed 90 minutes. Poor communications in boarding area. No bi-lingual staff. Food consisted of a cup of yogurt, banana, and stale bread. Awful. Cabin crew was rude. Spouse's entertainment system did not work correctly."
缺點： "Our flight was delayed although this might not have been their fault."
優點： "Meals were served. Seats were comfortable."
缺點： "Nothing really."
缺點： "Flight was cancelled, see above."
優點： "Fast and good price"
缺點： "Some of Chinese customers talk loudly and coutinue the whole flight"
優點： "price point"
缺點： "They changed my flight hours before I was due to leave to another flight the arrived later then my connecting flight left. They offered to change the flight to one that would cause a 23 hour layover in Ghangzhou. They refused to pay for accommodation or even upgrade me for the inconvenience. The customer service representatives were rude and not helpful. I ended up having to get a refund. I flew with Korean Airlines and had a great experience. I'll never consider using them again."
缺點： "trip management thru airfare.com and china southern was terrible. I will not be using either service again. I wasn't able to manage my flight on the china southern website of choose a seat. they lost my bag. it was a timely flight confirmation process. I will not use airfare or china southern again."
缺點： "Same as above except it was better when we arrived in Hanoi."
缺點： "I am frequent business traveller, I flew from KTM to CAN from China Southern. I tell you they have the worst service ever. I asked for a glass of wine in return they show me empty bottle and says we don't have it anymore. This is humuliation, I rated them -10 for Customer Service out of 10."
優點： "Aircraft was in perfect condition. Clean and the boarding was surprisingly orderly. The disembarkation is a total zoo and the airline would be fined big-time in the USA if they allowed the passengers to move around the cabin while taxiing."
缺點： "The gate agents do a poor job of communicating delays caused by China's ridiculous Air Traffic Control system. If you don't use the free WiFi at the airport, you are uninformed/blind. Also, the Flight Attendants do not enforce the seat belt sign when taxiing. I don't accept that we should write this off as cultural differences. This is a major safety hazard and they need to step-up and enforce the regulations."
優點： "Food, Crew members, service and entertainment was pretty good"
缺點： "Boarding was a pain. One of my earlier flight got canceled due to mechanical problem so they canceled the entire itinerary without telling me...so had to talk to them for hours before getting on plane. I also don't understand why they don't allow phone to be used in Airplane mode."
優點： "Nice flight attendants, attentive to passengers' needs. Good entertainment system. Free limited wifi. Good cabin atmosphere."
缺點： "Free snack package was too small. Either you give or you don't."
缺點： "There was no WiFi offered. This really needs to change"
優點： "I love the vegan food that they provide me."
優點： "There was a good amount of leg room for an economy seat"
缺點： "I wish there was a bigger movie selection"
優點： "Crew was very good and professional, yes the seats were comfortable"
缺點： "I think the Xiamen knows how to run an airline."
優點： "The crew was nice"
缺點： "My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined"
優點： "Crew was friendly"
缺點： "To many transfers"
優點： "No real problems"
缺點： "Nothing significant"
優點： "yes crew were amazing"
缺點： "ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check"
優點： "Upgraded to business class for free and service was amazing."
缺點： "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."
優點： "The flight was fine"
優點： "No problems for the price"
缺點： "Ok no problems for the price"
優點： "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
缺點： "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."
優點： "The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200."
缺點： "Limited selection of English language movies but hey it was a China airline so no bit surprise there."
缺點： "They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again."
優點： "This leg was continuation of flight that began in Xiamen. Same plane and crew. 787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
缺點： "Really, no complaints. More entertainment choices would be appreciated however is not my priority."
優點： "Finally getting a flight the next day"
缺點： "My seat was given to someone even though I still had time to make the connection."
缺點： "Why is my passport number wrong?"
優點： "the order of boarding the plane"
缺點： "food was dry"
優點： "Empty seats"
缺點： "Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again."
優點： "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
缺點： "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."
缺點： "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"
優點： "Clean plane. Left on time. A little more seat room than many other carriers."
缺點： "Poor selection of movies. Want more light comedy"
優點： "No problem with staff"
缺點： "Food is okay"
優點： "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
缺點： "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"
優點： "Complimentary wifi and excellent crew service"
缺點： "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
優點： "The flight crew was kind..really hard working.."
缺點： "I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare"
優點： "Friendly and eager to serve crew"
缺點： "Lack of variety on food choices"
優點： "I liked the plane. 787’s are the smoothest rides."
缺點： "Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn."
缺點： "They cancelled my ticket I had to purchase my ticket again"
優點： "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
缺點： "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("
優點： "Two meals plus sandwich in between were enough to keep me from getting hungry."
缺點： "Boarding line was too long. There was no grouping which means there was a bit of disorder. A check-in counter agent was super slow. Other agents had a supervisor watching over their shoulders so they were much more efficient. The flight ran out of hot tea... but got refilled later. Need more tea cuz most passengers were Chinese."
優點： "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
缺點： "The flight was delayed by 40 minutes."
缺點： "The front dest and customes have horrible attitude! They will ingore you."
優點： "I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is..."
缺點： "How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered."
優點： "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
缺點： "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
缺點： "XiamenAir lost one of my bags and has still not found it"
優點： "Crew and staff are professional and worked well together, fairly efficient"
缺點： "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
優點： "Crew was friendly."
缺點： "couldn't book through from Shenzhen yp Guilin. Had to check-in again at Fuzhou and go through security again."
優點： "International carriers kick butt on US domestic carriers. As a A+ SWA traveler, I know my 787s like the back of my hand. Xiamen had a Business class section (small & unfortunately: untested by me). Economy was as expected but imagine getting a Bao (chicken) & packaged fruit, pastries, pickled cucumbers. Hey, beats a pack of peanuts. You could also get a white or red wine (didn't try them) - all for the price of admission. Take that UA, Delta, & AA! Why can't foreign carriers bring their game to the US routes and really give some competition!"
缺點： "No entertainment (there was some fold down screens playing some ads) but the volume was so low that nobody paid any attention to it. At least someone can read a sentence in English (and there were pre-recorded anouncements)."
優點： "They redirected me to other carriers"
缺點： "Show up and the flight was delayed 4 hours. No reason given. My layover in Xiamen was only 2 hours. They kept wanting me to fly the next day. When I complained loud enough they finally yielded and found an alternative to LAX."
優點： "on time food"
缺點： "no movies"
缺點： "The staff was rude and the flight was delayed twice."
優點： "The entertainment system the company provides for international flights is very nice. Movies and games keep you entertained."
缺點： "Flight was Shanghai to Fuzhou, 10 hour layover and Fuzhou to JFK. Our flight from Shanghai to Fuzhou was delayed for 3 hours for "inclement weather" - it was clear in Shanghai. Flight company communicated to progressive, who the flight was booked through, that the flight would be an hour late, so I received a text saying new departure time would be an hour later. This was false. After that hour the only messages we were getting at the airport were "flight is delayed, new departure time will be announced later". We arrived in Fuzhou 3 hours later, at 0300. The bus ride to the hotel provided by the airline is one hour each way, and our connecting flight was 0900, so it was a waste of time to try to get to the hotel. This means we just stayed in the airport all night and boarded our next 15 hour flight with no sleep, no shower and nothing to eat. Customer service for flight would announce turbulence every 3 minutes, even after plane was having turbulence for 10-15 minutes. This freezes entertainment. Etc etc. many other small disorganized things as well."
優點： "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
缺點： "3 hour delay, with no explanation given!"
優點： "The company that Kayak use for my ticket (Yayama) had some random passport number on my reservation. The ticket agent told me that I had to call to travel agent to get it changed. I tried to call three times (from China) and all three time I was put on hold to 10 to 15 minutes then disconnected. I finally got someone at the service desk to call the airline and get the passport number correct. This added over an hour to my check in process. Luckily, I arrive early and was able to make the flight, no help from Yayama. Terrible!!!!"
缺點： "It was like riding on s cardboard box. The most uncomfortable seats I've ever sat in for a transpacific flight."
缺點： "Experienced no issues, overall good experience."
優點： "Crew was great, flight was great."
缺點： "Not Delayed My Luggage."
缺點： "Checkin process was really cumbersome and required a text message to confirm, which I couldn't do when I was in Asia."
缺點： "Singapore airport to awesome. Easy to get around."
優點： "Everything went smooth and the flight was uneventful"
缺點： "Online check-in did work for me. I had to wait in line for ticketing."
缺點： "Food is horrible, entertainment need improvement"
缺點： "Flight delay was a pain from LAX to Nanjing."
缺點： "My 2 checked suitcases had tsa locks, both of which were taken off and not returned and I have a couple items missing. Not much you can do about it but very frustrating."
缺點： "Better food"
缺點： "The crew was extremely unhelpful. More so than any airline crew I have ever experienced."
優點： "Crew were very good and good aircraft"
缺點： "The business lounge is poor at Pudong and so is the food."
優點： "Seat was great"
缺點： "Food was horrible, can be better"
優點： "The combination of service, quality of the flight and the outstanding price were really a hit."
缺點： "All in all, we were very happy."
優點： "Front cabin business class"
缺點： "Aircraft not clean, very filthy, food very poor, entertainment almost non-existent"
缺點： "Layover long time and must to start to check in again"
優點： "Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too."
缺點： "Minor gate change, not a big deal. Really not to much to complain about."
優點： "Seats are fairly spacious, crew is there when needed; plane is ok"
缺點： "Food was really terrible - soggy and greasy; very few beverage options Unboarding at a “parking lo” area more then 15 min away from the actual airport almost made me lose my next connection with an useless 40-min waste of time Flight was super late and no new estimated time was given for hours"
缺點： "Very limited English speaking programs/movies"
優點： "nice service"
缺點： "all passengers of economy almost boarded but we had to wait for a minibus to take us to the plane, this is ridiculous"
優點： "We got food two times, the food was pretty decent. The staff were nice. There were individual screens that had quite a few entertainment options, including games and flight information. I heard a lot of nightmare stories about this airline but I actually enjoyed the flight. The price I got was also so worth it."
缺點： "The seats were not too comfortable. I also got cold while on the flight, even when I had long pants, long socks, a sweater and even the blanket they gave me. Apart from that it was pretty ok."
優點： "I appreciated that they provided two full meals as well as a sandwich. Flight attendants were also consistently walking the aisles offering water. The movie selection was great. I have a lot of cons written down, but tbh for the price I thought it was comparable with other (domestic) flights I've had."
缺點： "There was definitely someone(s) smoking on the plane - cigarette smoke would waft through the cabin intermittently. Free wi-fi should be made available. My seat wouldn't stay reclined, so I had to push down on it the whole time. I took a flight from JFK to Taipei with a long layover in Taipei. No significant delays, but the boarding process in both areas was unorganized; everybody just kind of lines up in a large mass. Boarding doesn't actually begin until like 5-10 min before the stated departure time, so actual departure is also pushed back. However, we ended up arriving around the stated time so I guess it doesn't really matter."
優點： "cheap flight"
缺點： "Don't fly into Shanghai's airport."
優點： "Loved the service and entertainment packages on the big screens. The meals are abundant."
缺點： "The provided headphones combine background music and sound equally with vocals drowning the latter out making the audio experience unbearable. I had to use my own headphones for quality sound."
優點： "The flight attendants and ground staff are always friendly and helpful. I get great deals on China Eastern flights.I just went to Honolulu from Taipei for less than $700 USD I just hate that long lay overs come with it."
缺點： "I hate that in order to get great prices flights you have to have crazy long lay overs. For example my flight to Honolulu layer over in Shanghai for 21 hours. Before my flight f4om Ningbo to Taipei, I had a 10 hour lay over. I spent more time waiting for flights than actually airborne. I honestly never enjoy the main entres of the meals on this airline."
優點： "Delay ex Manila was said to be 3 hours but was shortened. Looking at bright side."
缺點： "The reception in Shanghai did not at first permit me to connect on my flight to Rome. If I missed that I have a flight on Monday 11am to Geneva that I would miss. My shortened layover in Shanghai due to Manila delay was still 45 minutes but Inwas being asked to transfer and get another flight through the transfer desk. Luckily After a few minutes in line at the transfer desk, was allowed back on my original flight. However and unfortunately, it was due to another 2 hour delay. arrived Rome 815++ pm ISO 6pm."
優點： "Crew in our first flight was polite and was accommodative, they even went beyond the call of duty to share their meals when they got to know that our special meals requests have not got through to them."
缺點： "Contacting China eastern airlines customer service was very painful. Accent differences being the major contributor for the cause. China eastern website was giving errors out most of the times while we tried to make seat reservations. Ultimately, the seats we reserved online were not given to us for both of our return flights. Special meals ordered was also not provided to us, stating that we were supposed to reconfirm the meals selection once again during check-in time, which I something we have never done in the past with any of the airlines; I did that for my last flight and bingo - I got the special meals for that flight alone. Anyone asking for special meal - please note this point; it doesn't harm to reconfirm though it sounds like an unnecessary step. Shanghai airport has very limited options for vegetarians. Kimchi noodles, Kimchi cake and Bibimbap were the only good options if you are a vegan."
優點： "Pleasant. Clean. Entertainment worked. No real. Complaints."
缺點： "Are seats ever comfy in economy? These were nice and clean."
缺點： "Food, dirty bathroom, smells badly and more"
優點： "The seats are nice, but I was given a broken seat."
缺點： "My armrest in the business class seat did not work. Not ideal for a 10+ hour flight! Really disappointed."
缺點： "Poor movie selection."
優點： "Staff helpful. Flight comfortable."
缺點： "Flight departed 35 minutes late and we spent all of the time sitting in plane on tarmac. Also, not really a criticism of THIS flight, but on previous flight China Eastern list my bad and have not been very helpful in assisting me in recovering it."
優點： "The overall service from arrival in Shanghai to arrival in Taipei. Everyone was so helpful and I got good direction from staff because of my language barrier."
缺點： "Just the long wait at the airport but still it wasn't too bad."
缺點： "Website doesn't work Customer service unreachable by phone Not able to check large baggage (musical keyboard) without prohibitive fee (1000 usd +)"
優點： "China Eastern Airline Customer Service Is VERY BAD. Do not fly China EAstern Airline because it offers no customer service"
缺點： "It is my first time to take China Eastern Airline. My son and I had a round trip from New York to Zhengzhou (Connected at Shanghai). I had no problem for outbound trip from New York to Zhengzhou. But for inbound trip from Zhengzhou to New York, we missed the flight due to China Eastern Airline's very bad customer service. At the airport check in, we were told passport ID number did not match the Eastern Airline flight tickets passport ID number. The check in clerk let us to make changes at Eastern Airline counter. The guy from EA just changed my passport id but did not want to change my 7 years old son's ticket id. He was sitting there and did not care about anything. I told him we were going to miss the flight, he gave me a phone number 95530 to let me call EA in Shanghai. I called and EA in Shanghai said I should change at EA counter of the airport. Man, it's a nightmare. The guy updated my ID number on my ticket, but refuse to update my 7 year old son's ID number. So we had to reschedule to next day flight thru the China Eastern Airline USA. They charged $100! We finally got back to New York. They don't care we miss the flights and their customer Service Is VERY BAD"
優點： "the flight was amazing and the service."
缺點： "I didn't like the fact the crew asked everyone to turn off the mobile and not even on flight mode but turn off completely. I flew with 15 airlines in the world and never had such thing. It's absurd and not logical at all."
缺點： "They lost my bag and didn't know where it was until 4 days after. They were slow and not very helpful."
優點： "Not much.."
缺點： "The food, poor selection of movies!"
優點： "Plane was clean and fresh, crew was professional and courteous."
缺點： "First flight of the day, yet 3 hours late. Zero communication on status, reason, etc. We all just hung in limbo for hours wondering what was happening."
優點： "Food is good. Also, providing a real meal during a less than two hour flight is not common nowadays."
缺點： "Departure got delayed. Had to sit in the flight for 30 minutes on the runway."
缺點： "We didn't know movies were available until we saw others' screens when we were exiting the plane."
優點： "long delay."
缺點： "long delay and bad customer service."
缺點： "Entertainment is limited. Bring your own movies"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "A fellow employee made 14 flights poor"
優點： "No wifi. No electronics allowed to use. Even you can't see photos on phone or listen your songs or watch movies."
優點： "Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them."
缺點： "Entertainment/movie was nil. No personal entertainment screen."
優點： "The seating was very comfortable"
缺點： "The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough."
優點： "The food."
缺點： "The fight was late in leaving. One of Three suitcases were didn't arrive."
優點： "Check-in was very fast. The food was a hot sandwich and a drink and was decent. Plane left Hangzhou and arrived Taipei slightly early, which was great. Seats reasonably comfortable. Crew was kind and caring."
缺點： "Would have been nice to have some fruit."
優點： "My flight was delayed and we couldn’t get our connecting flight. They managed to send us with a direct flight the same day."
缺點： "Air China has a poor online update for the flight status."
優點： "Seat is more comfortable then other economy class"
缺點： "They really need to improve in food, quality and Choices. The cabin crew lacks warmth."
優點： "Crew was great again."
缺點： "I had 0 options for entertainment on the flight from NYC to Beijing. No Wi-fy and the TVs in my section of seats didn't work."
缺點： "No entertainment"
優點： "Friendly flight attendants that attended to each need when asked"
缺點： "Noisy children at all hours during entire plane ride, entrees weren’t very filling not tasty."
缺點： "There was bad toilet smell reaching where I sat."
缺點： "As a 1k I got diverted to a small bus for loading. This bus then waited until the regular buses had left before leaving. Then it waited until everyone on the other buses had boarded before letting the four of us to get off the bus - we were the last four people to board the plane. Happily there was still space for my carry on, but it was not what I would call priority service."
優點： "On time departure, courteous crew."
優點： "Food, especially the hot entrees and the salmon salad and the matcha cake"
缺點： "I repeatedly asked for upgrade options, was told 1) Gimpo airport can't process upgrades 2) wait until cabin door closed 3) flight is too full, no seats available when I could see an entire business class section empty. Was charged $110 to check an extra bag. Only one bag of three received upon landing. Airline staff was completely unapologetic and disingenuous, saying my bags would arrive on the next flight at 11 (there was no flight arriving at 11) and then treating me like I was inconveniencing them by needing to leave the airport two hours after my flight landed instead of continuing to wait indefinitely for my bags."
優點： "This time the plane's audio was fixed so it wasn't blaring on the head phones nor overhead."
缺點： "No smiles. No greetings. The crews morale and cheerfulness was vey lacking. Food option was vey limited."
優點： "I disliked their judgement decision because I have entered India in the past by land and was eligible for a tourist visa with a proper USA passport..The judgement of the staff at the airport was related to ,You do not have a visa now you can not got on the plane.I explained as a tourist I can get one when I arrive at customs India as a tourist entering Indian .The staff had a meeting taking an hour or more and the flight time was approaching I begin to worry, they continued to stone wall me and then stated you cannot get on the plane and the airline will not refund your ticket price.you are at fault no visa a visa is required to get on the plane .I was sad I had to sleep at the airport got a hostel iin a m"
優點： "Nice staff!"
缺點： "minimal legroom"
優點： "I did like that I was asked if I wanted to change to emergency exit seat because I looked uncomfortable."
缺點： "Inconsistency about whether or not we were able to use tablets or laptops."
缺點： "Food was terrible. Drinks are served room temperature without ice. Staff was rude. Tried multiple different televisions that barely worked. They will not let you have your phone on even on airplane mode for music or games, etc. Would not take again."
優點： "Friendly staff"
缺點： "Airport in lounge was a waste of time, no wifi, terrible coffee, no showers."
優點： "Almost all of the crew were nice"
缺點： "TV broken pocket that held reading material was ripped and had wire sticking out, crew was friendly"
缺點： "The China Air flight from ULN to PEK was delayed by 12 hours and no compensation was received by China Air...i lost one day of work..."
優點： "My TV was not working. I was asking to change to last sit, The flight attendant told me, that sit is for them. However later after, I saw a couple was sitting over there. The couple were not working stuff."
優點： "Crew was friendly and good for an early morning flight and I like that there were only two and not three seats on the side by the windows."
缺點： "The plane had no individual entertainment options and didn't allow use of phones/electronic devices, so was a pretty boring flight."
優點： "Courtesy & willingness of crew to respond effectively"
優點： "The flight itself was pretty decent in all respects."
缺點： "However, we were delayed by 5 hours leaving the airport!!"
優點： "Crew was good Food was decent"
缺點： "Flight departure time is very inconvenient. Room to improve food variety and quality"
優點： "Calm boarding process. Crew was pleasant."
缺點： "Seats are smaller than most international flights. Entertainment was non-existent. Food was not interesting, but sufficed."
優點： "Overall airline experience was nice. Good food, comfortable seating."
缺點： "At the airport, clerks insisted we check our baggage, and upon collection in Bangkok, there was a note inside informing me that customs had removed 3 valuable batteries from my bag."
優點： "Airports r nice"
缺點： "Took 5 flgts in China every one was delayed from one to 5 hrs."
優點： "Space in business class"
缺點： "Cabin appointment not impressive."
優點： "China's bad flight"
優點： "The flight was smooth"
缺點： "The God was meh I would have enjoyed more authentic Chinese food but it was hot so that's a positive"
優點： "I do on line check in for the trip from DC to Beiging, it's good that I got what I wanted to have an aisle seat. Then I do the transit trip at the DC airport counter, they told me that I had an aisle seat, and the baggages were checked in all the way to Taiwan. The truth is I didn't have an aisle seat and my two luggages are lost."
優點： "Flight attendants were wekk trained."
缺點： "Bathrooms smelled."
優點： "Only boarding"
缺點： "No drunks like other flights"
優點： "Great flight attendant service. ."
缺點： "Poor amenities: no sandals, no warm towels. Poor airplane"
優點： "Food is good. Crew is good. The free transit hotel saves a lot of trouble."
缺點： "Flight did not exist, missed connecting flight"
缺點： "Flight did not exist, missed connecting flight"
優點： "Polite staff, relatively comfortable and decent food."
缺點： "No form of in flight entertainment and chinese air regulations prohibit mobile phone operation. Boring, but not the worst."
缺點： "The flight got cancelled and we had to take a flight 2 hours later. Even though the air line provided a lunch box as the original flight was scheduled to be at 12pm, the food was terrible."
優點： "The service was pretty good. I only had an hour to board my next flight, so flight attendants moved me up towards the front of the plane so that I could exit earlier than others. I was able to make it to my next flight."
缺點： "There was a 3-hour delay after all the passengers boarded. We were all sitting inside the plane without any explanation. At first, the captain blamed airport for not giving any updates on their departure, and a flight attendant that I talked to blamed the local temperature, which was a total nonsense. Later the captain announced that there was an issue with the engine. My layover was supposed to be 4.5 hours, but it got cut to 1 hour due to the unexpected delay that they had not clearly explained. I had to run to catch my next flight. When I got to my final destination, I found out Air China did not transfer my bag on time, so I had to file extra paper works in order to receive my bag two days later."
缺點： "We sat on the tarmac for several hours before we took off - "because it was a busy day"."
缺點： "Please see above statement!"
缺點： "When I ask crew need one pillow, She told will check, and then no answer. Maybe she forgot ！"
優點： "The crew was amazing and everyone was very nice. Excellent airline!"
缺點： "Their signage at Beijing was hard to follow. We were flying to Korea and it's an international flight but everyone directed us to their domestic side and eventually couldn't check us in because we needed to goto their international counter. It's also so massive so I probably missed the sign but once we got to the right place everyone was helpful again. Would fly them again."
優點： "food is good"
缺點： "We were arranged to a non-adjacent seat and far away"
缺點： "Terrible service (worse than United...!!) Cattle food."
優點： "Beijing (PEK) Terminal 3"
缺點： "Beijing (PEK) Terminal 3"
豁免更改費用。 搜尋 寧波出發的彈性機票