food is good but wine isnt good.
There was nothing what I like about Delta. I was trying to purchase tickets with Korean Air but it was operated by Delta. There was just one thing that just learned from this experience is I won’t flight Delta. Horrible service
Large knee space. Good food, accommodating staff.
The crew/flight attendants should not participate loudly with friends while working. Others are tired from long flights, it is inconsiderate. Thank you.
I couldn't abord my flight because of the airline and I didn't get my money back 😓 + I'm a military service member I'm late to my duty called. So I didn't get my money back and I had to buy another flight.
優點： "Food and professionalism, were excellent, had a good stress free experience."
缺點： "Had issues with unusual plane noise."
優點： "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
優點： "Food was good."
缺點： "Not enough soft drinks and ice has to be asked for."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
缺點： "Not too much, not enough."
優點： "Nice bathhroom size"
缺點： "I dont like the 2x seating in business, seats are not up to what they should be, i was glad it was a short flight"
優點： "Flights are on time, Cabin attendants are nice and friendly , Food was great .My luggage came early . Everything is clean . I only have 1 hour lay over to transfer from my flight from Inchon to Nagoya it’s was fast . I will fly Korean air again in the future . Thanks for the safe flights ."
缺點： "I didn’t like being seated in the middle of two guys in the isles . I arrived 3 hours before my flight I don’t have no choice . Hopefully they would assigned us seating at least not in the middle of two men I feel discomfort ."
缺點： "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
缺點： "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
缺點： "Little leg room on shorter flights/smaller aircrafts."
優點： "Selection of movies are great. They are new release and blockbusters"
缺點： "Its just because a 16 hours total flights. My body is sore from sitting long time in small seats and not a lot of room to move around."
缺點： "I would have given a 5 Stars for comfort if the cabin temperature is at least cooler not dry. Please please look into it."
優點： "The crew was the most courteous and efficient we ever flew with. We were served 2 meals enroute to Japan with no charge as well as free entertainment. Children were given Pororo stuffed animals and blankets. We are frequent fliers with United Air and was never treated like this on any of their flights! United should take lessons from Korean Air on efficiency, graciousness and being #1!"
缺點： "Wish Korean Air flew domestic US flights. We would only fly Korean!"
優點： "The male flight attendant working the rear of the cabin was the best flight attendant I have ever had the pleasure of flying with. Thanks!"
優點： "on time, good service and food"
優點： "Food, drinks, snacks, comfort level."
缺點： "Selection of movies is really bad."
優點： "Nothing our tickets had to be cancelled"
缺點： "Our flight was scheduled with Korean air. We attempted to check in multiple times with issues on the Korean air website. we called and they told us not to worry. Finally, approximately 12 hours before departure we wwere able to check in Only to find out due to the expiration date of our passport we would not be an allowed to check in. We scrambled to get an emergency passport, however by the time it was received we had already missed our flight. Korean air is not willing to aknowledge this as a fault in their system and is instead suggesting this is a kayak issue for allowing us to purchase these flights. I would like the total flight cost refunded as this should never have been allowed to be purchased if Korean air knew at the time of purchase when checking in there would be an issue."
優點： "Food arrived quickly and the empty tray was removed quickly when the meal had been eaten"
優點： "Food and service was exceptional."
缺點： "Boarding was a joke. They were very sure to make you feel inferior to business & first class. And then the boarding was a cluster. A Korean culture thing I guess."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "The flight attendants were extremely nice to everyone on the phone."
優點： "Once we got underway, the trip was average."
缺點： "We had a 3 hour delay which is annoying to begin with. They could have boarded us later but they DEFINITELY could have been more polite about it. They announce very rudely that if we didn't like the situation, we should just get off. It's a 12 hour trip. A little courtesy would not hurt."
優點： "The staff are very friendly and helpful."
優點： "Everybody was friendly and courteous"
優點： "Korean Air hosted us on four separate flights to SE Asia, a trip from which we have just returned. Of all of the airlines that we have used over the decades, Korean Air rates at the very top. We have no complaints, only a sense of what a first-class operation it was for us."
優點： "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
優點： "In flight map display, food, power outlets, seat size/space, good movie choices"
優點： "The flight crew was attentive and the meal options were suitable. The in-flight entertainment featured a nice selection of movies."
缺點： "The seating in economy class was adequate regarding the comfort standards given the duration of the flight."
缺點： "I would have appreciated more movie options and TV show options on the entertainment monitor."
缺點： "Good customer service"
優點： "upgrade the food quality"
優點： "Just about everything"
缺點： "In priority class the space was narrow when accessing the aisle from the window seat"
缺點： "As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports."
優點： "The return flight food."
缺點： "Uncomfortable seating"
缺點： "fleas bite me & my hubby what U think?"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
缺點： "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
優點： "Smaller journey duration"
優點： "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
優點： "Ample leg room for 6'1" bigger guy."
缺點： "Boarding was a mad rush. Didn't matter if you were section 1 or 2 or 57. People were cutting, and putting their 7 carry on bags over your seat. I felt like the food was better on the shorter leg. Sharing 2 bathrooms with 300 other people should be a crime! Exaggerating, but the lines got ridiculous especially after each meal. The crew seemed haggard and overworked. They were prompt to answer the 'call attendant' button. Also not knocking it, if it's airline policy, but I had 1 beer with each meal (3) during the 15 hour leg, and with the 3rd Hite I had 3 attendants come up and verify my order of a beer and said they were cutting me off? But it's ok to walk around the aisles with wine bottles and fill up cups left and right the entire flight? Just kind of a weird stigma is all."
優點： "I had a great flight good service and excellent food."
缺點： "No complaints"
We flew in first. Seats reclined only slightly. JetBlue Mint is head and shoulders above. Seat in front reclines back into you.
It’s different compared to Southwest flights. Comfortable seating. Nice staff. Drinks and coffee free.
The staff was good, movies were good, snacks provided were OK, some type of sandwich would be nice on these longer flights.
優點： "The snacks"
缺點： "There was one flight attendant who was very rude."
優點： "Old aircraft showing its age."
優點： "Very punctual! We arrived on the exactly time as estimated."
缺點： "Very poor snack options"
缺點： "movie selection could have been better."
優點： "Short lines"
缺點： "Seating arrangements"
優點： "Crew was really nice"
缺點： "Since my first flight was delay I lost deje second one."
缺點： "Reclining seats"
優點： "Good communication about weather and delay"
缺點： "No delay. Consider dropping the $75 standby fee."
優點： "Great service"
缺點： "Stuck at landing. For over 20+ minutes"
缺點： "Crew was grouchy and rushed past you without really trying to cater to your needs/ get you what you want."
優點： "The crew work well together."
缺點： "The boarding process was very inconsistent."
優點： "One of the flight attendants was nice."
缺點： "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
優點： "Food quality was above average (compared to Air France, for instance). On-board entertainment system offers a lot of movies or tv series, assuming it is in working order."
缺點： "A negative point for the entertainment system is the variety of movies - all US based movies. Other airlines mix in foreign movies, Delta is squarely US centric. Also, the entertainment system didn't properly work until rebooted, but flight attendants could not be contacted to get this done timely (cannot call attendants through a non-functional screen). Another concern is the noise level of the cabin, but it's mostly due to passengers."
優點： "Delta - best airline"
缺點： "Airbus - entertainment systems never work."
優點： "Efficient and friendly"
缺點： "Gate agent was rude to anxious passengers, due to flight delayed because of equipment problems."
缺點： "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
優點： "Clean bathrooms and great refreshment choices"
優點： "Flight attendants were nice based on the situations beyond their control."
缺點： "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
優點： "How nice and gentle they were."
缺點： "Long waiting lines."
優點： "Crew members were very nice and pilot did a great job flying thru turbulence"
缺點： "I don't have any compliants"
優點： "It was a short easy flight that actually landed early."
優點： "Easy transition from one gate to the next.."
缺點： "The food was not fut for human consumption and the servers did not care"
優點： "Easy work trip and with the storms coming in I was able to get out early without fees"
缺點： "Snow storms. Not a fan."
優點： "It was great because I was able to get an aisle seat."
缺點： "Like it all"
優點： "Friendly staff"
缺點： "Crowded waiting area and plane. Awful on plane!"
優點： "Personnel was friendly and accommodating"
缺點： "Delayed half hour and no leg room"
優點： "Upgraded. Arrived early"
缺點： "No entertainment system even in 1rst class"
缺點： "The wifi wasn't strong enough to download the app to watch movies on the plane."
優點： "Very efficient boarding; crew had the foresight to ask for travelers to gate-check their bags due to a full flight and that saved a lot of boarding time and hassle."
缺點： "The seats on this aircraft looked like that had a 2-2 configuration; it's now 3-2 making it pretty cramped in Coach."
優點： "Very professional and courteous"
優點： "The crew was very professional."
缺點： "Seats were to small and uncomfortable for us."
優點： "I love the media that is INCLUDED in the price of your ticket on Delta Flights. That sets Delta apart for me."
優點： "Arriving in 2 hrs from Orlando to laguardia!"
缺點： "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
優點： "Entertainment, food having only two seats on our side of aisle."
缺點： "Leg room"
優點： "No fee to get on an earlier flught"
缺點： "When I tried to rebook online this flight was not an option"
缺點： "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
優點： "Crew smiling at the end of the flight."
缺點： "Cheap coffee (although it says Starbucks, I have tried better)."
缺點： "Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do."
優點： "I make this trip every month. And this crew is the best I had in a while."
優點： "The crew was nice. It was a pretty smooth flight."
缺點： "The entertainment system didn't work. Very long flight to not have entertainment. No plugs for personal devices. It looked like an older plane."
優點： "This was a 767 and we flew first class, so we had the more private, reclining seats with the advanced electrical and USB outlets. The flight attendants were excellent and I had a special meal request, which they confirmed and served me well."
缺點： "Nothing. the flight was great!"
優點： "I was able to pick my own flight online easily."
缺點： "Lack of same day, 1 connection, first class seats. Had to fly out the next day because only middle seats left. Frustrating because I paid for first class and had no good choices for my departure day of choice."
My first flight from Santa Fe was 1.5 hours delayed, I missed the connecting flight. I got tickets to the next flight to San Francisco. The flight is over two hours delayed and we had to change the plane. I will never fly American Airlines again. Absolutely horrible experience!
Good for purchase would be nice and also free WiFi outside of AA-inflight WiFi.
we book with Kayak and this flight never schedule and no body inform about the flight and we stuck in Milan and we have to buy another ticket and ask for help and no body help. please do not confirm the flight for senior people and never inform. my name is Thakor Patel and my booking KD3D6A3. PLEASE DO NOT DO THIS TO OTHER CUSTOMER.
American Airlines one world
Delay caused me to miss my connecting flight
Amazing attentive and friendly flight attendants
優點： "I was able to return home after my flight had been cancelled."
缺點： "While rebooking my flight from Phoenix the rebooking agent been yelling at me to pull my mask back after I was trying to answer her questions while trying talk over all the other customers. I feel that it was unnecessary and over done."
缺點： "Early morning flight. Sat near front cabin. Could not sleep as crew was talking the entire flight."
優點： "Crew was absolutely delightful! I love that hand sanitizer wipes. Great flights out."
缺點： "I wasn't offered any type of sanitation wipes like I was on my way departure. The airport in Mississippi disnt offer any type of sanitation such as hand sanitizer or a reputable substitute. Sure their were bathrooms, but that's very inconvenient to have to use every time you touch something."
優點： "The seats were comfortable and it was easy to catch a quick nap."
缺點： "I wasn't offered any type of sanitation wipes like I was on my way departure. The airport in Mississippi disnt offer any type of sanitation such as hand sanitizer or a reputable substitute. Sure their were bathrooms, but that's very inconvenient to have to use every time you touch something."
優點： "The crew handed out “party favors bags” with bottled water and snacks."
缺點： "The American Airlines app deleted the connecting flight after a Ground Stop delay caused us to arrive after its departure. We were “flying blind” trying to get set up as a standby for a subsequent flight. The process was stressful due to insufficient information."
優點： "Flight attendant very good at updating the passenger"
優點： "We landed Friendly crew"
缺點： "Tray table broken Entire flight too cramped. Grateful I didn’t have the last seat in the back across from the lav. can you squ3eze any more seats into that aircraft?!"
優點： "the crew were amazing. And the airplane we took was very modernized with all the electronics. Had a great flight"
缺點： "baggage was not transported from BA flight to London to the BA flight to Glasgow"
缺點： "The communication on the actual flight could have been better. The flight from Houston to Charlotte was not very informative as in weather conditions, traffic, or the time in which we landed was not gone over."
優點： "JAL flight crew were the best"
缺點： "all were good"
缺點： "A small meal would’ve been appropriate on this flight considering it was first class. Only thing offered was a cookie"
優點： "Those little cookies were good and that's about it. The second half of this trip was a disaster and the crew, agents, and American Airlines should be ashamed at how they treat people just trying to go about their normal business lives. Makes me wish SouthWest had more flights."
缺點： "The agents at the connecting flight were absolutely the worst ever. Management would not even acknowledge who he was or me and didn't care to help in any way. If they would have pulled they faces out of their personal cell phones they might have been able to be helpful. Worst. Attitudes. Ever."
缺點： "A delay in take off"
優點： "No hassle boarding or deplaning"
缺點： "Cramped seats. I am a loyal JetBlue customer, the seating consistently better than the major airlines."
優點： "AA128 is nice. The plane is new and the seat is very comfortable. The service is fine."
缺點： "Food is at a very small portion ( I am a small Asian lady so I am fine but barely enough for a child.). My luggage was lost."
缺點： "Delayed for mechanical."
缺點： "The flight was cancelled. Transferred to Delta Air Lines and had no problem.. American Airlines kept us in the JAN airport way too long without helping us. fortunately Delta had a flight."
缺點： "I didnt like that we were an hour and a half delayed and we werent informed why. Then as I am trying to update my pickup person one of the crew members was really rude and I tried to explain and it didnt help. She was rude infront of all the passengers. Not planning to fly in AA anymore."
缺點： "Now pay significant more for carry on bags for another mediocre airline where it is not significantly cheaper."
缺點： "Remained on tarmac too long before allowed to disembark airplane in San Salvador. However, I did not miss my connection because of it. Did not offer enough water during flight! I was getting dehydrated."
優點： "Great and friendly airline crew"
優點： "Flight was under booked so there was plenty of room."
缺點： "Crew was unexpectedly loud/chatty with one another throughout the flight, even when things were quite and calm they were calling over our heads to one another and laughing loudly. Initially, it's an international flight from Spain and no crew members in my section atleast could speak Spanish. I had to help a passenger who only spoke spanish because the attendant kept repeating an order in english, just getting louder each time."
優點： "AA people are better to talk to and are trying to locate bags but still not successful"
缺點： "Whole experience is nerve racking"
缺點： "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
優點： "It Was Great. Flight Attendant Rita Was Amazing. The Flight Was Quite And Relaxing."
缺點： "That It Didn’t Last Longer. It Was A Short Trip."
缺點： "Although I should now be at my final destination, I still have 11 hrs of travel to go. My flights were changed three times. The first cancelation caused me to buy new tickets at a higher price I had originally purchased them at. We were redirected from Kayak to Vayamo and they have no sense of customer service. Horrible"
優點： "Movie's were good"
缺點： "American Airlines sucks at pretty much everything. The only redeeming feature, if there was one, was the staff were decent once on the plane."
缺點： "Slight delay taking off due to lack of personnel at Jackson airport. They did not arrive until 600 AM. Flight was to leave at 550 AM"
優點： "easy on and easy off. ontime."
缺點： "would like more comfort in the seats and a pretty young lady sitting next to me."
優點： "More options for food like rice chicken or rice beef"
缺點： "Pls have decent meal plans and the seats were very uncomfortable American Airlines need improvement in all areas"
優點： "Flight attendants were nice"
缺點： "The seats were incredibly uncomfortable. There was no leg room and 122 of the space below the seat in front of me was taken up by a metal box attached to the seat. I couldn't put both feet under the seat in front of me. The food was bad tasting and overly processed. We were fed a lean cuisine. The entertainment was from mounted tv's in the aisle. At this point, all planes crossing the ocean should have individual tvs for a customer to watch. They had this 15 years ago, how do they not have it now."
優點： "Everything ran smoothly despite turbulence and bad weather, thanks to the crew."
缺點： "Seating is even more cramped than I'm used to, and everything outside of a drink and a biscuit is extra money."
優點： "It got me there."
缺點： "Flight was delayed 3 hours and switched gates 3 times. I'm pretty sure they swapped planes as there wasn't any in flight entertainment. Flight overall was fine but unhappy with service and updates at airport."
缺點： "The passport check point was horrendouslyorganized as was boarding in Barcelona. My vegetarian sandwich served for lunch was nothing more than Dry bread, two cucumbers and a piece of iceberg lettuce- just awful."
缺點： "The flight was late by 2 hours."
優點： "Ok flight"
缺點： "Not iberia"
缺點： "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
缺點： "Baggage claim in PHL really needs an overhaul.... i travel regularly and have waited over 30-40min for my bag the last 3 flights (nov thru march)..."
缺點： "Even in main cabin extra the leg room was terrible, the seat barely reclined and the plan was terribly old."
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "Smooth flight. But cramped"
缺點： "Why do you allow people to carry on 3 suitcases and don't leave room for others' 1 carryon. Each seat should have room overhead for each passengers carryon, but they always seem to be full because of people taking on 2-3 carrying"
優點： "The crew was nice and came by often."
缺點： "There was a dog on the 10 hour flight, I thought United Airlines had an 8 hour limit. The dog barked throughout the flight, so obviously it was a pet not a service animal. UA needs to enforce its own policy."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Dreamliner comfort."
缺點： "Better food and drink options."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Delayed boarding, no room in overhead bins even after being charged extra for carryon and had to stuff it at my feet, even at row 15, after being charged more for that too."
優點： "The crew was amazing and also the space of my seat"
缺點： "Wish they have a portable TV in my seat"
優點： "The crew was helpful in getting us snacks for our toddler to help him stop crying."
缺點： "The seats were okay but not very comfortable. Probably just the nature of sitting in economy class."
缺點： "Sits not suitable for long distance travel"
優點： "With the amount of bad press that United has, I did not expect much. However, flight was on time, everybody was polite, movie selection was excellent (several classics, box office hits, comedies etc, they even appropriately put "Die hard" under Winter Wonderland), food was good and salted caramel ice cream for dessert was a very nice touch."
缺點： "Tiny seats. My God, would it hurt to have TWO arm rests? I ended up sitting for 8h crooked to the right, just to avoid touching the guy beside me."
優點： "Departed and arrived on time. What else could you ask for? The flight was only 30 minutes long."
缺點： "Nothing. The flight was uneventful and short. The crew as nice."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Food was actually good"
優點： "Nothing. I didn't take the flight."
缺點： "They didn't get me to New York. Our original aircraft was stolen to use for another flight. So we needed to wait for another plane that wasn't due until 90 minutes after our scheduled departure. This second plane had maintainence issues. After 4 hours waiting I got on a Delta flight."
缺點： "Was charged $150 for a lap child traveling from us to Mexico. Did not expect this since we called prior to the flight To ask of any fees."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "The United Boarding Agent repeatedly warned about the "SMALL" carry on compartments on the CJR aircraft and literally insisted we tag our carry ons to be set aside on boarding even though we knew they fitted OK. AS A RESULT when we got to Calgary we had to wait at the over size luggage racks for our carry ons to be delivered instead of them being set up for us as we left the aircraft which is normal!! Very frustrating!!"
優點： "Again, boarding was very quick and the flight did not take as long as anticipated."
缺點： "There was a leak from the overhead panel directly ahead of me. I had planned to do some reading on the flight, but after noticing the water was splashing on my paperwork I opted not to."
優點： "I like still having an option at non- stop, direct flight, from Amarillo to Denver."
缺點： "Small plane. But flight is short."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Caught all my flights on time everything went smooth."
缺點： "Connection flight times were a little close which caused me to rush from different sections of New ark airport. I almost missed my flight home to Providence so if connecting flights could be scheduled with a little more wiggle room that would be great."
優點： "Free snacks and water because of a delayed flight."
缺點： "Flight was delayed by 4.5 hours. I was not alerted by kayak or united about basic economy seats and that I was not allowed a carry on luggage and had to pay $25 to check it in."
缺點： "Flight was cancelled rerouted with Delta"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "I liked how the flight was on time and short"
缺點： "I didn't like the fact that the plane was small. I am 6 foot and it was extremely uncomfortable to sit in the seat for only an hour"
優點： "Nothing about this flight was good."
缺點： "There were delays and every united staff member I interacted with seemed less than thrilled about their job."
優點： "The fast flight"
缺點： "No leg room kind of cramped too"
優點： "Crew was great"
缺點： "Space was very tight, but I pretty much expected that, going to a small airport"
優點： "Freeway traffic made me just miss the checkin time by a hair. I had an important meeting and was hoping there was a chance to still get on (40min before flight) but that wasn't possible."
優點： "Everything was great! :)"
缺點： "As I am sure you already know and probably have heard many times, those seats sure are narrow! :("
缺點： "they were late and departed much later than scheduled."
優點： "I was very late and the staff made huge efforts to get me through security and onboard!"
優點： "The captain was especially friendly and considerate with the guests. The flight crew otherwise just seemed very routine."
缺點： "I booked in coach so overall the experience was pretty much what I expected."
優點： "Solid flight, there were open seats in the economy plus and they let me move up to them, which was great!"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Polite good seats good service"
缺點： "Left 30 minutes late"